Steve's Lawn Service

Hello,Thank you for your patience.  Refund will be completed first thing in the morning 08/19/2017.  An auto-generated email will be sent alerting you of the credit.  The email does not show taxes, but taxes will be refunded.  It may take a few business days before the refund...

reflects on your end based upon your financial institution.Thank you in advance,Richard S[redacted]

Hello,Thank you for bringing this to our attention.  Your refund will be completed by end of business 03/24/2018.  We cannot pay your credit card interest, but can send you more store credit if you would like to help offset those costs.  We have sent you a $25 gift card.  I will...

send you an additional $75 gift card.  Please advise if this is acceptable to you and I will submit.Thank you in advance,Richard S.

[To assist us in...

bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I am awaiting contact and resolution prior to accepting any response. The response simply forwards the problem back to the location that failed to resolve the issue in the first place. Also, the response says I will be contacted, which I have not.
Regards,
[redacted]

We spoke to the customer today. We will be replacing his dishwasher along with covering the cost to disconnect the old one and connect the new one.

From: [redacted]Date: Mon, Jan 9, 2017 at 10:29 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com Ref Complaint...

#[redacted].Resolved.  (5 hours after I submitted the complaint).   Thank you so much.[redacted]

We would be more than happy to issue the exchange.  Please contact IKEA directly so that we may proceed with a resolution.  IKEA Customer Support Center ###-###-####.

Hello,Thank you for bringing this to our attention.  This is the incorrect order number.  Please look over your receipt and delivery paperwork for the actual delivery order number for further assistance.  Unfortunately, this is just the sales order number and cannot be used for cancel...

and refund.Thank you in advance,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,Please accept our apologies for the inconvenience this has caused.  Assembly services are not offered to your area as we subcontract to a 3rd party.  I am certainly willing to increase your gift card amount if you would like, but that is the only accommodation that can be...

offered.  Please also note that as advised via [redacted], your delivery date is strictly a preliminary/estimated date.Thank you in advance,[redacted]

Hello,We have had a recent process change to the way the checks are issued.  We are currently investigating the best way to resolve this issue.  The case was closed out as your case states that the return was processed to Store Credit.  We are currently working through the process to...

convert the issued store credit back into a check.  We can communicate, and work faster through our Corporate Inbox.  Please contact [redacted] for faster communication.Thank you in advance,[redacted]

Hello,The customer was refunded $200 off of his assembly fees, and the delivery fees were refunded in full.  We are also showing the order as completed.  No additional accommodations are to be given at this time.Thank you in advance,[redacted]

Please email Corporate directly so that they may further assist you. ([email protected])

[To assist us in bringing this matter to a close, you must give us a reason why...

you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We apologize for any inconvenience.   A freight refund has been issued via a mail check.  Please allow 2-3 weeks to receive the check.

Hello - please provide your case number and the store where you made your purchase.   The order number you provided in not accurate.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I acknowledge that I received this proposed resolution from IKEA. However, the kit must be delivered before I consider it closed.
Regards,
[redacted]

Hello,The customers order is cancelled.  The case number for cancellation is [redacted].  The customer will be refunded to the original method(s) of payment.Thank you in advance,[redacted]

IKEA Miami made an attempt to reach the customer on Thu 7/21/2016 3:48 PM