Steve's Lawn Service

an email was sent saying we would honor the 15% ,but he would need to come into the store to process it. We are just not equipped to handle phone orders. He also did get his refund, it cleared on 8/15.

Hello,Please accept our apologies for any inconvenience.  Your order is cancelled and added to a priority refund list.  This will be credited by end of business 03/30/2018.Thank you in advance,Richard S.

Complaint: 12460814
I am rejecting this response because:I am rejecting this response since I have not received any response or contact from Ikea to their request that I email the address requested ([redacted]) to speed up the process and resolve the matter. I emailed them with the written email included below on November 7, 2017 and have not received a response.   Additionally, I want to make it clear that what the Ikea representative mentioned in his response to Revdex.com was incorrect. We were never told, provided, or mentioned any store credit in any form. From the very first conversation to the very last conversation we had with Ikea CS representatives they told us we would be receiving a fully refunded check for the recalled furniture.
Regards,
[redacted]Email to [redacted] (as requested by [redacted] via Revdex.com):Hi,As requested by [redacted] of Ikea, I am contacting Ikea at this corporate emailto resolve the complaint filed with the Revdex.com as [redacted] said this would be quicker. He mentions this was held up by something to do with Ikea store credit, but there was NEVER any Ikea store credit ever in any of this. We never got one and we specifically stated at the beginning and at every check point that we wanted a refund check and no one ever mentioned we had store credit, they only mentioned a refund check. To reiterate we have been given the run around by Ikea for 10 months with no answers or resolution. [redacted] also mentioned that Ikea is working to send me a refund check and to contact this email to work faster. I’ve heard this response a few times before from Ikea CS agents and have never received a check in almost a year so I’m hoping this will result in my receiving my refund and a proper resolution otherwise I will be forced to escalate with the Revdex.com, the FTC, and any other agencies that this could concern. The refund initially requested was for:2 [redacted] 4 drawer chest1 [redacted] 3 drawer chest1 glass top$337.99 + tax for all of the aboveThese items were recalled and as a result we scheduled with Ikea and had them picked up in January of 2017. Since then we have followed up TENS of times with Ikea and spent hours of time trying to track down what has happened and where our refund is. Every single time we have been given the run around and been told something different and have NEVER received ANY resolution of the matter (e.g., your agents need to talk to the finance department, the refund check is stuck at the [redacted] Ikea, the agent will call me back in 20 minutes - no call was received, etc...). I find this absolutely ridiculous that you took over $300 worth of furniture from my home for it being faulty and have almost a year later NOT REFUNDED me for it. This in no way breeds customer loyalty and if anything shows me that I, and everyone I know, should NOT be buying furniture from Ikea. This appears more like systemic defrauding of Ikea customers given all the other complaints about this, linked to previously.At this point I am incredibly frustrated with Ikea and as stated in the initial complaint, expect not only a refund for the items (including tax) but additional compensation for interest and having to waste my time and energy chasing down a refund check that I should have been sent almost a year ago. As per the Revdex.com’s request, in the next 7 days I need to inform the Revdex.com as to whether this issue has been resolved and I will be forced to escalate with them if there is no resolution from Ikea’s end. Please let me know how you are resolving this matter and if you need any additional information from me to process my refund check.Thank you,[redacted]

Hello,Spoke with customer.  Another gift card was offered and accepted.Thanks,Richard S[redacted]

Please give us more information in order to help you.  What is the name of the chairs,  where did you purchase them,  when did the chairs break?  thank you!

Just to clarify, the customer is stating they are not in possession of the dressers purchased 8 yrs ago?  In order to obtain a refund, the recalled product must be returned to IKEA.  If the customer is still in possession, we are more than happy to issue a pickup.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because during the assembly date, I found out my furniture had some damages. I would like the company to pay for this damage with along with delivery and assembly fees that I paid. The total amount I am seeking is $288.
Regards,
[redacted]

Hello,Your refund was added to a priority list to be completed by end of business 04/04/2018.  Thank you in advance,Richard S.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not yet received the package but did receive an email saying the curtain rod I ordered was being sent to me. There was no mention of a gift card. If in fact a gift card is sent, I do appreciate the gesture but IKEA will really have to get their customer service act together before I'll feel comfortable purchasing from them again.
Regards,
[redacted]

IKEA Elizabeth made an attempt to reach the customer on hu 7/21/2016 2:34 PM

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complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The mattress was supposed to be delivered by now - and it has not been delivered - nor did I receive a call from STI. We did call them and just now found out that the replacement order had been sitting at their facility, because they were told it was a return. How that is possible I am not sure. Either way, I currently have it scheduled for Sunday - However - based on my previous experience with scheduled delivery for this mattress I cannot close this complaint until I actually have this mattress. Since Aug 28th is outside the 10 day response window - I have no choice to reject until I have the mattress in hand.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am working with our Paramus location to resolve this.   Apologies for the delay.

Hello - this refund was processed on 1/7 via case [redacted].   Please allow 7-10 business days for the refund to appear in your account.

Hello,The customers refund check was mailed out of our Woodbridge, VA on 09/26/2016. Thank you in advance,Richard S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12522951, and find that it is factually correct, though my original frustration remains. I would indeed think their offer to increase the gift certificate is adequate. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Wei Min Teo

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reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Ikea has no authority to disclaim implied warranties. This item was delivered to my home and is defective. It is absurd to suggest that I should have to take time from my very busy schedule to travel to the store to replace a defective product without compensation. 
Regards,
[redacted]