Steve's Lawn Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  I have already rejected this solution once before.  I continue to reject it because I was sold a defective product and a reputable company should stand behind the products they sell.  Not only is the product defective, it has caused deaths.  It doesn't matter where in the world one happens to have imported this merchandise, the fact of the matter is it remains life-threatening.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:IKEA has provided the exact same response as previously, which I rejected. The dressers were purchased in the US. IKEA has itself stated that the dressers are only recalled for North America, and that each IKEA acts independently. Therefore, I cannot contact IKEA Italy about returning dressers which were purchased in and recalled in the US.
Regards,
[redacted]

We are sorry for any inconvenience this has caused.   I would be happy to send you an IKEA gift card for $50.  Please let me know if this is acceptable to you.  Please reply to [redacted].   thank you!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because Ikea has claimed that they are processing a refund in the past, but have not done so.  I will only be satisfied once I see that the money we paid is back in our accounts.  Please keep this case open until Ikea has reimbursed us.  
Regards,
[redacted]

Hello,Please accept our apologies for any inconvenience.  Due to inclement weather, we closed early (1) day (about 3:00pm EST), and then we closed the next day at (11:30am EST).  We currently at this time do not have a back up call center but we appreciate your feedback.  Your order...

was unable to be cancelled and is pending delivery today.  You can either refuse it, return it to a local IKEA, or contact us so a pickup can be issued.  Please advise.Thank you in advance,Richard S.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received...

your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:You have not even acknowledged the actual complaint.  Until you do so, please STOP replying and expecting me to accept your "resolution". You're wasting everyone's time...again.
Regards,
[redacted]

Hello- missing parts were sent out from our New Haven location on 9/11.  The parts were sent via [redacted].

IKEA Seattle has contacted the customer and requested more information.

customers order has been delivered.  they were also issued their refund for the delivery fee, along with a $25 IKEA Gift Card Accommodation.

Per Virginio (IKEA Aftersales Manager), “I received a call yesterday and sent an email today per customers request. - Mon 7/25/2016 1:29 PM” Best Regards, US Customer Relations ManagerIKEA North America Services[redacted], Conshohocken, PA [redacted]  USA

Hello,Thank you for bringing this to our attention.  I was informed that delivery did occur yesterday after you had to call back in.  Please accept out apologies for the inconvenience this caused you.  Our Social Media Team has offered you a $40 gift card that you accepted.  If...

you would like, I will increase that to a $100 gift card.  Thank you in advance,[redacted]

Hello,Thank you for the reply.  I apologize we could not meet your estimated delivery date.  Our 3rd party delivery provider is currently reconciling their truck in Tennessee, and will reach out to your to secure your final delivery date as per our Terms and Conditions with online orders.  We will issue a shipping fee refund back to your original form of tender in case # [redacted].  Please email [redacted] for faster assistance. Thank you in advance,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello Revdex.com,     Our records show that a refund to the customer has been processed on 4/4/2018 in the amount of $221.61  Thank you.

Hello,We are showing that you picked up the order from our store on 03/10/2018.  I will send you an IKEA gift card as a goodwill gesture if you would like.  Please advise.Thank you in advance,Richard S.

Please have customer clarify his dispute amount.  We issued the refund of his delivery on 8/30/2016 10:03 AM.

refund was issued to customer on 10/2

Our [redacted] location is looking into your refund.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].  It is not clear to me from the message if anyone took action as a result of my Revdex.com complaint but the Paramus store finally issued a store credit for the goods that were never delivered.  I would have preferred a refund but I am considering this complaint closed at this time.
Regards,
[redacted]