Steve's Lawn Service

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].  It is not clear to me from the message if anyone took action as a result of my Revdex.com complaint but the Paramus store finally issued a store credit for the goods that were never delivered.  I would have preferred a refund but I am considering this complaint closed at this time.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I encourage IKEA USA to find alternate delivery methods for this area, as their current delivery provider is not contingent with the level and quality of service I usually receive from IKEA.
Regards,
[redacted]

The customer withdrew the complaint. We have created a new case [redacted] for the customer's refund, as he did send over a Texas Tax Exempt form.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because:  My case ID is [redacted]
Regards,
[redacted]

Hello - I have contacted the store in Tempe and I'm waiting to hear back regarding the stock issue.  The customer may hear from the store in the next few days.

Hello,Please accept our apologies.  Please advise what date you would like your order delivered.  Your order is in a pending status (Failed Delivery 03/27/2018).  We cannot provide your order for free nor discount the merchandise.  If you would like I will refund your delivery...

fee and send a $100 IKEA gift card.  Please advise.Thank you in advance,Richard S.

Hello,Customers replacement order shipped out via [redacted] on 07/19/2017.  The tracking details are located at this link. ...

[redacted]Thank you in advance,[redacted]

Hi [redacted] We apologize for the issues you had with this delivery.  Can you please provide your case or your order number so we can further assist you? Thank you in advance,[redacted]

Hello,Unfortunately I am unable to locate your order with the information provided.  Can you please reply with your order details?Thank you in advance,Richard S.

Hello,Thank you for bringing this to our attention.  You have (2) countertops on your order.  Please advise how many you actually need picked up/replaced.Thank you in advance,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,Please accept our apologies for any inconvenience this has caused you.  I have created case number [redacted] for the requested $200 IKEA gift card.  Please allow 7-14 days for this to arrive via standard US mail.Thank you in advance,Richard S.

Hellol - I will have IKEA Italy reach out to you.   They are aware of the recall and will assist you.

Hello,Please send an email to [email protected] with your questions for further assistance.Thank you in advance,Richard S.

Please accept our apologies for the poor service you have received.   Did you receive undamaged parts?   Also,  please provide your address so I can send an IKEA gift card as a goodwill gesture.  thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello, Your replacement order has shipped out on 07/16/2017.  Once the order is received by our Delivery Provider an email will be sent to you that states "Your Order is Ready to be Delivered".  We can schedule the delivery at that time. Thank you in advance,[redacted]

Hello,Our 3rd party Trucking Provider [redacted] moves your order through several different hubs before formally confirming the final delivery date with you.  We cannot set your delivery date for this order unfortunately.  All Alabama [redacted] orders are expected to be received by 04/02/2018. ...

Once this occurs, they will contact you directly to schedule.  You can stay in touch with [redacted] at ###-###-####.  Please provide them with shipment ID [redacted].  You can also communicate with me (IKEA) at [email protected].  I will issue a refund of your shipping costs for the delay.  Your case number is [redacted].  Please reference this case number if you email.Thank you in advance,Richard S.

an email was sent saying we would honor the 15% ,but he would need to come into the store to process it. We are just not equipped to handle phone orders. He also did get his refund, it cleared on 8/15.

Hello,I apologize for the delay.  I have documented this into case number [redacted] for the store to address this for you.Thank you in advance,[redacted]