Stndrdz.com Reviews (%countItem)
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Address: 500 Spring Valley Drive, Wadsworth, Ohio, United States, 44281
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Address: 500 Spring Valley Drive, Wadsworth, Ohio, United States, 44281
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They are ridiculous ... simply take your business elsewhere simple as that they are like the rest of these scam companies until im proven other wise I ordered something, in which I should have looked at the reviews first and now I dont know what to expect.
Not gone say it’s a bad company BUT , I ordered on March 1st & as of today I still haven’t received anything from them. I’ve been emailing constantly with NO REPLYS! I’m starting to get agitated. All it takes is communication. But they won’t respond for s
t. I need to know what’s going on with my order. Either that or I want a refund
I purchased a custom necklace and pendant and in June sevens 2019 it is now March 2020 and I have not received my item no a refund for my item or any item of equal value
Hello ***,
Thank you for your feedback. Our records indicate that your order has been assigned the tracking number ***. However, it looks like the package may have been lost during transit as it did not update in USPS. I have escalated this issue to our team, please allow us to wait for a response. This order is non refundable as this is a custom made item.
We apologize for the inconvenience. Please do not hesitate to send us an email for any questions. Have a good one!
Worst company to do business with I ordered 2019 oct its now march 2020 and they said I would have to pay extra to get it shipped cause they messed up the shipping address and it was returned I would not buy anything from them. Plus their customer services is a joke
Hello David,
Thank you for your feedback. Our records indicate that your order was shipped with the tracking number LS194042115CN via USPS. We understand your disappointment about the delays, however, if you check the USPS website, you will see that the package did not get delivered because of the incomplete address you entered when you checked out. Please note that this is not an error on our part, as we only ship the parcel to the address indicated on the account. We have advised you to contact USPS when the order was still in transit to try and update the address. Please check your inbox as we have sent you an email regarding the compensation.
Let us know if you have more questions. Have a good one!
Darrell T
I placed my order in January and havent recieved it as of today. I have emailed them and the response is I should be getting a tracking number any day. I normally check reviews but this time I didnt. After reading the reviews I wish I never ordered from them. They have the nerve to offer discounts and send emails to try and sell me more stuff and I havent recieved my original one its like a slap in the face to think Im so stupid to place another order when its been 8 weeks and havent gotten the first.
I purchased merchandise and never received it. I emailed customer service but after a while I got no response. I wanted a refund but never got it. I tracked the package and it was out for delivery in Brazil
Hello ***,
Thank you for your feedback! Our records indicate that we have replied to every single email you sent to us. If you did not receive the replies, please check your Junk or Spam folder. As regards to your order, it has been assigned a tracking number ***. It looks like the package is currently in transit since December 2019. We would recommend contacting USPS for more details as we unfortunately do not have control over the delivery process.
I hope this helps, please send us an email if you have more questions. Have a good one!
The tracking number isn’t valid anymore
Hello ***,
Thank you for your response.
I rechecked, the tracking number I provided is still valid. Please follow this link to track the package: https://www.usps.com/manage/welcome.htm.
This company is a scam my order number is 48965 I have yet to receive anything do not shop with them they will rip you off they need be shut down all they keep doing is lying Kesi is a liar along with the rest of them they need to be s
t down
Hello Bryant,
Thank you for your feedback. We have already sent you emails regarding the situation. Your order was not processed because of the inconsistencies on the shipping and billing address you entered during checkout, which tagged it as a high risk for fraud order. Since the safety of our customers' payment details is our top priority, we have kindly asked you to send us proof that you are the card owner or that the payment was authorized. Since you refused to provide the information required, we did not push through with the order and cancelled it, the amount will be refunded to the card used during the purchase, we already sent you an email to confirm this.
If you have any questions, please send us an email. Thank you.
Hello Bryant,
Thank you for your feedback. We have already sent you emails regarding the situation. Your order was not processed because of the inconsistencies on the shipping and billing address you entered during checkout, which tagged it as a high risk for fraud order. Since the safety of our customers' payment details is our top priority, we have kindly asked you to send us proof that you are the card owner or that the payment was authorized. Since you refused to provide the information required, we did not push through with the order and cancelled it, the amount will be refunded to the card used during the purchase, we already sent you an email to confirm this.
If you have any questions, please send us an email. Thank you.
I purchase a watch from retailer on 12/16.
Client advertised that I would be able to receive my merchandise before Christmas(THAT IS ENTIRELY THE REASON I PURCHASED FROM THEM) Not only did my product not come, it is 2/17 and I've still yet to receive the goods I paid them for.
They sent me an email saying they missed placed my order. The manager contacted me saying that my order was lost as well.I have sent them over 10 emails regarding this issue. After the 5 email which I sent mid Januray, I ask company for a refund.
Company denied my refund-Reason because my order had been processed and was in production. They said that I would have product "Soon" No exact date.
I week after that email I get another email apologizing, Company said they didn't have the material to process or produce my order.
This means I was lied to my order was never processed or being made.
They asked me to pick another watch, frustrated with the company I still went along and selected another watch.
They promised me I would have my merchandise by "Mid February" I contacted company again this month and I received the same automated message asking me to be patience and that my order is processing.
I've been waiting months for a product that was suppose to come in seven days.
I have been overly patient with this company, I feel like I am being scammed at this point.
I JUST WANT MY MONEY BACK! PLEASE HELP!
Hello ***,
Thank you for your feedback! Please accept our apologies for the inconvenience the delays have caused you. We have had an issue with the watches, we are already working on shipping out the orders. However, we decided to honor your request for a refund, please allow 7-10 business days for the amount to reflect back to your account. Kindly double check the time frame with your bank as well.
If you have any questions, please let us know. Have a good one!
I ordered 2 watches on sept 19 2019 n now jan 7 2020 no pkg or tracking # that it shipped. Ive sent several emails n received no response at all. Ty
They have scarred me from every buying online again. I ordered a photo pendent 5 MONTHS AGO! I have asked for my money back over and over again. Their website States 100% refund if unsatisfied with purchase. I am very unsatisfied and was denied my money. Said it's against their policy to give me my refund and I've been told they are waiting for a response from their problem solvers team or something like to get me my chain. I have been given this same answer for 2-3 months already. Exact same answer. Won't give me a tracking number. I'm sure the upper team has given an answer or have done something with all the commotion ive Been starting. But I doubt there's a such team and I've just robbed. Straight up stole money from me. No product no money. Should I go to police.? Local news?
Hello James,
Thank you for your feedback. Please accept our apologies for the inconvenience. It looks like your order got lost during transit. We have been informed of your current situation and we processed a refund for your order. It is at the discretion of your credit card company as to when the refund will reflect back to your account, it generally takes 5-10 business days.
Please let me know if you have more questions. Thank you!
I purposely ordered a necklace as a gift for Christmas in early november. I received a order confirmation email telling me it takes 2 weeks to handmake and another week to ship. It’s january 4th and I’ve yet to receive my order. I reached out to the company 4 or 5 times now explaining my problem and I was told the same thing each time, that they were contacting someone else for my shipping information and would let me know when they have an update for me. I asked for a refund and was told they are going to see if they can process and approve my request. I have yet to receive my money back. This is my worst online shopping experience and I recommend every one take their business elsewhere. $245 down the drain. Merry christmas.
Hello Sophia,
Thank you for your feedback! We would like to apologize for the delays you have experienced. The processing phase for the Spiked Chain usually takes weeks as this is a made to order item, please see the product description on our website. Your order was shipped out via FedEx with tracking number 138379359720. If you did not receive the package, please get in touch with FedEx directly.
Please let me know if you have any questions! We appreciate your patience!
Stndrdz Team
TERRIBLE, I ordered a chain December 2nd and it still has yet to come. I wasn't given a tracking number. I called the people holding my card and at this point I'm about to file a dispute to get my money back asap.
Hello Bea!
Thank you for your feedback. Our processing phase usually takes 7-10 business days. However, due to the holidays, we have had some delays with the shipment, please accept my apologies for the inconvenience. We have shipped out the order, your tracking number is 138379359557. If you have any issues with receiving the package, please contact FedEx.
We appreciate your patience!
Stndrdz Team
Hi I’ve been very disappointed with the services I’ve been receiving thus far and currently I’ve been eating for a watch for 5 months and counting and every week it’s the same thing there’s a delay with my order I’ve asked for a refund they want do it I’m lost for words and extremely frustrated do not order from this company if I could give negative stars I would.
Hello Shaleek,
Thank you for your feedback. Our records indicate that your order, 42323 has been previously shipped out, however, the package may have been lost during transit as the tracking number did not update. We have already created an urgent escalation to have the order re-shipped and you should receive an update in a week or two.
We understand that this has been disappointing and we apologize for the inconvenience. Please be rest assured that we are doing our best to resend the package as soon as possible. As a thank you for your patience, we have sent you a discount code via email.
If you have any questions, please feel free to send us an email. Thank you!
I order the pendant necklace of mi loved one that passed..I was so looking forward to getting my necklace because it really looked great for the money...here it is 3 months later and I still haven’t received anything!! I keep emailing and someone named Kesi who says they had some type of problem with the pendant necklaces and they are working to get it made but they can’t tell when I can expect it...my order number is 40964...at this point I don’t know what to do I don’t no if this is a scam or what call me crazy I would rather have my necklace pendant but if not I would like a full refund Best Regards an unhappy customer
Hello Joyce,
Thank you for your feedback. We understand how you feel and we greatly apologize for the inconvenience. Our records indicate that your order was shipped out previously with the tracking number LS102807702CN however, it looks like the package got lost during the transit since it isn't traceable. We have already started making the replacement and should be done in a week or two. Please accept our apologies for the inconvenience. We have sent you an email with a discount code as a thank you for your patience.
If you have any questions, please send us an email. Thank you!
This website is a scam I ordered back in September when I emailed them about it not being here he wanted me to send a picture of my bank receipt showing that I paid for it when I had already sent him the confirmation from my email but he insisted that he wanted to see had they charged me for it after several months with no tracking number or anything I asked for a refund still NOTHING PLEASE DO NOT ORDER FROM THIS WEBSITE YOU WILL NOT RECEIVE YOUR ITEM OR MONEY BACK!
I ordered my order from there about 3 months ago. I have contacted them many many times. They still have not gotten my item to me. Every time I have checked up on where my jewelry is, they have said something along the lines of, “Our shipment is having some problems, but we are sorting them out.” Then I asked for a refund/ return. They said, “Since it is a sale item, we are not able to refund this item.” I am getting very angry and wondering if they just ripped me off. Also! When I first bought this item. They claimed the shipping was $14, yet they charged me over $16. It even said in my order confirmation that I was paying $14. Later when I looked at my bank account, they charged me extra and it became more than $16!!! I am very mad. “Problems” with shipping should not take this long. It has been 3 months and still no order, nor delivery! I want my money back from them. Please help me with this. Thank you.
Hello Leyla,
Thank you for your feedback. We understand that this has been disappointing and we greatly apologize for the delays in shipping out the order. The Quavo watches have been shipped out, there was a previous issue with the tracking numbers which we are still working to resolve. At this point, we have re-escalated your order as high priority and we should be able to send you an update or a tracking number in the next week or two. In the meantime, we sent you an email with a discount code as a thank you for your patience.
If you have any more questions, please feel free to send us an email. Have a good one!
Sincerely,
STNDRDZ Team
I have said multiple times now that I don’t want the watch anymore. It has been over 3 months, so I have lost interest in it and don’t appreciate the time it has taken to be shipped out. I just want all of my money back. $16.99. Please.
Hello Leyla,
Thank you for your response. We will refund you for the purchase. Please allow 5-10 business days for the refund to reflect back to your card. Please let us know if you have more questions!
Sincerely,
STNDRDZ Team
I ordered a custom pendant. Never received it and they won’t refund my money. I’ll never order ANYTHING AGAIN!
Hello Noreen,
Thank you for your feedback and we apologize for the inconvenience. Your order was that of the Custom Photo Pendant which is a made to order item. It usually takes 8 weeks at most to create the pendant, however, we have had issues with the previous ones that were created which is why we had we have re-ordered the items. At this point, the order is still under production and we should be able to provide a tracking number in the next week or so.
As much as we would like to refund you for your purchase, I am afraid we cannot do so as the order is customized, our website indicates that these are non-refundable. For the inconvenience, we will send you a discount code. Thank you for your patience and please bear with us for a bit more.
If you have any questions, please send us an email. Thank you!
STNDRDZ TEAM
I ordered a watch and few pieces in September and still not received anything it is now December . Sent an email to the contact team gave them my online receipt and order number and still nothing. My items wasn’t here for my birthday and now Christmas. Scam.
Its been four months still did not get my white gold Quavo package was going on and no reply to my emails just run arounds
Hello Jamie,
Thank you for your feedback. We apologize for the delays. Our records indicate that both order have been lost during transit as the tracking numbers did not update. We have already escalated this issue to our processing team and we should receive an update in the next week.
We understand this has been disappointing, please be assured that you will receive the orders. We have sent you an email with a discount code as a thank you for your patience.