Stndrdz.com Reviews (%countItem)
Stndrdz.com Rating
Address: 500 Spring Valley Drive, Wadsworth, Ohio, United States, 44281
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I ordered a tester product was charged $16.99 on November 17, 2019. I still have not received my product and asked for a refund. I was told an email was sent out stating they were out of the product and refunds have to be done in 24 hours. I never received this email. I just want my money back
Hello ***,
We apologize for any inconvenience. The jewelry testers have been sent out by our shipping team, we are just having issues with the tracking numbers. I have escalated this to our processing team as high-priority and we will get back to you via email. Furthermore, the Jewelry Tester Program has been cancelled and no charges will be made to your credit card after the first one.
We apologize again for the inconvenience and we appreciate your patience.
Sincerely,
STNDRDZ Team
Will not continue to wait on them its about to be a whole new year. I want my money and they are just lying. I want my money.
Hello ***,
Thank you for your response. Our shipping team recently provided a tracking number for your order: ***. Please check with USPS, it can take a few days for the tracking number to update.
Thank you for your patience and we apologize for the delays. Have a good one!
I placed an order and emailed them the next day that I never received an order number but I was charged. They emailed back 5 days later saying they don’t have me placing an order so I sent proof of my account being charged and the payment posted. They state they needed 24 hours to review and that was a week ago they have stopped replying to my emails. I was robbed
Hello ***,
n[email protected] or send us a message at our official Instagram page, @stndrdzofficial. Kindly send us a screenshot of the charge (please blur out sensitive details) and we'll be happy to assist you.
Thank you for your feedback. I checked our system, unfortunately, I was unable to locate any orders made or emails received from the email address you provided. Please make sure to send us an email at c
Sincerely,
STNDRDZ Team
I’ve already taken those actions and yhw customer support has stopped responding to me
Hello ***,
Thank you for your response. I double checked the our system and I see that you ordered a Custom Photo Pendant on December 7, 2019. This item, as mentioned in the website, is a made to order item which takes 3-5 weeks to process (7-8 weeks during peak seasons). The order is still in the processing phase at this point, you will receive an email as soon as it is shipped out.
Took a long time to get the package I ordered and when it came had a pendant with no chain.
Hello Harold,
Thank you for your feedback. Our records indicate that you subscribed to our jewelry tester program. Please note that the items that were sent were random, you were made aware of this upon signing up for the subscription. Some of our pendants also generally do not come with chains except those that are under limited promotional offers.
If there was any confusion in your part, we apologize. Please let us know if you have any more questions. Thank you.
Sincerely,
STNDRDZ Team
Got my package finally after waiting three weeks and got a pendant with no chain..... Bogus...
Hello Harold,
Thank you for your feedback. Our records indicate that you subscribed to our jewelry tester program. Please note that the items that were sent were random, you were made aware of this upon signing up for the subscription. Some of our pendants also generally do not come with chains except those that are under limited promotional offers.
If there was any confusion in your part, we apologize. Please let us know if you have any more questions. Thank you.
Sincerely,
STNDRDZ Team
I placed an order on dec 7th and it is now dec 17th and I have yet to even receive an order number I reached out and they state I never made an order and they can’t find it I sent proof that the funds have been taken from me on numerous occasions and they have yet to help. This company is a fraud. They have stopped responding to my emails
Hello Tatiana,
Thank you for your feedback. Our system indicates that you ordered a Custom Photo Pendant on December 7, 2019. This item, as mentioned in the website, is a made to order item which takes 3-5 weeks to process (7-8 weeks during peak seasons). The order is still in the processing phase at this point, you will receive an email as soon as it is shipped out.
As for your emails, we do not see anything received from your registered email address. Kindly make sure to contact us through our email [email protected]. Let us know if you have more questions. Thank you!
Sincerely,
STNDRDZ Team
I placed order a month and half ago and still nothing. When you try and track order on website it says order not found. I’m truly pissed about my experience with them.
Hello Brionna,
Thank you for your feedback. We greatly apologize for the delays in fulfilling your order. Our records indicate that you purchased a Custom Photo Pendant which is a made to order product. The processing usually takes 3-5 weeks (this is indicated in the website). However, during peak seasons, custom items usually take 6-8 weeks since we receive a high volume of orders. We understand this has been disapponting. You can be sure that your order is being escalated as high priority and we should have a feedback from our processing team about it soon.
Thank you for your patience and please do not hesitate to send us an email for questions.
Sincerely,
STNDRDZ Team
I ordered two different orders from this company in October and still have yet to receive either. It is now December. Everytime I contact customer service they give the same run around about my orders!!! And now when I go to the website to see it. They are saying its not even found. These people are scammers!!! Never got a tracking number and still don't get an answer on where my items are. Im truly upset and they wont even give an explanation on where my stuff is. DONT ORDER. THEY WILL NOT SEND. NOW IM OUT 50 BUCKS. IT WAS SUPPOSED TO BE A GIFT.
Hello Ebony,
Thank you for your feedback. We apologize for the inconvenience. Our Quavo Watches and Bundles have been sent out, however, we encountered some issues with the tracking numbers not updating in our system. Please send us an email to confirm if you have still not received the products, and we will be happy to look into this urgently.
We apologize again for the inconvenience. Thank you for your patience!
Sincerely,
STNDRDZ Team
That is the same message they have sent me time after time and still I received no solution.
Hello Ebony,
Thank you for your response. We understand your disappointment and we apologize again for the inconvenience. I have created an escalation on the issue and we will get back to your directly via email. Please be rest assured that we are doing our best to sort this out. If you have any questions, please feel free to let us know.
Sincerely,
STNDRDZ Team
It is the same lies they have told me for the now 4mths that I am without product or a refund
I ordered from them..I got a box saying a necklace and bracelet..but nether one was in there..but a cross pendent..this a shame.please refund my money
Hello Antonio! We apologize for the inconvenience. May we have your order number so we can check on the order, please? We're unable to locate any orders based on your email address. You may also send us an email directly. Thank you!
STNDRDZ Team
I love my new chains. I have received 2 beautiful gold necklaces in the mail today they are shinning. I give it a 5 star review for this months package. Going to be showing these off for sure.
Hello Andre,
Weare glad to hear that you love the items! Please continue to expect awesome pieces every month. Thank you for your support!
I joined Stndrdzcom's Jewelry Tester Program in October of 2019 to be a Tester of their Jewelry, and to give my feedback on the quality of the jewelry I was to receive in accordance with the Programs rules. I was to receive two (2) shipments a month, and give them my honest feedback on the items I was to receive. They have taken payment for two (2) shipments at the cost of $24.99 for each shipment, and I have yet to receive any if the items that were paid for. When I didn't receive the first shipment I contacted them by email, and Direct Message on Instagram. They still haven't resolved the issue, and said that they couldn't refund the payments because they have been finalized in their system. I have contacted them numerous times by email and Direct Message, and all I get is a Generic response from them saying that they are having an issue with their shipping department because of all of the orders they have. Not only have they not shipped my items, or refunded the two (2) payments, but they are still advertising for the Jewelry Tester Program on Instagram, and they continuously send me emails about the new sales and discounts that they are offering on purchases from them.
I feel that by submitting my complaint, that something can be done to keep this from happening to future customers, and that they are investigated for Fraud. I'm also going to be filing a complaint, and a Claim on Stndrdz.com with the Credit Card Fraud Protection Bureau.
Any help that you can provide me with in accordance to my Complaint will be greatly appreciated.
Hello,
Thank you for your feedback. We apologize for the inconvenience. We have been behind shipping out some of the jewelry testers due to issues with the courier, however, our shipping team is continually sending the missing orders which you will receive in the next few days. Additionally, our team has discontinued the jewelry tester program which means that your subscription is automatically cancelled. All the missing packages will however still be shipped to your address.
We apologize greatly for the inconvenience and thank you for your patience!
Sincerely,
STNDRDZ TEAM
I am rejecting the business (Stndrdz.com) for the following reason:
They have been giving me this same response since I first questioned them about my first order, and then they charged me for the second order that too hasn't been received. They also are still sending me emails regarding their sales and discounts on the new jewelry that they're still continuing to take orders for. This has been nothing more than a stall tactic to try to get me to forget about the shipments that I have been waiting for for the last couple of months. When I requested a refund for both shipments that I was charged for, they said that they could not refund my money because the orders have already been logged into their system. According to their Jewelry Tester Program, the items are supposed to have a value of $100 or more, and to this very day, they haven't fulfilled their part of the agreement with their Jewelry Tester Program. Since they refuse to refund my money, I want my shipments Expedited to me As Soon As Possible. I'm tired of their excuses, and lies. The next step will be be me filing a Fraudulent Campaign Practice lawsuit to the Credit Card Fraud Protection Bureau, and to the Court's.
Sincerely,
Mr. ***
A very Pissed Off Consumer.
I placed an order with stndrdz on June 26. I was back and forth with them for 3 months no one should wait that long for jewelry especially for the amount that I paid. supposedly they said they shipped it out and that I received it in October which I never received it because they kept having issues with their shipping company so I contacted my bank and placed an investigation so to this day I still don't have the jewelry my bank is still investigating so I have 200 dollars on hold
Hello ***,
Thank you for your feedback. Our records indicate that your order 38101 was shipped and delivered on October 10, 2019, tracking number
***
. We have already informed you about this via email. If you did not receive the parcel, it would be best to work with USPS as we do not have control over the delivery process. If you dispute the payment with your bank, we will be more than happy to send proof of shipment to counter your dispute.
If you have any questions, please feel free to contact us. Thank you!
and as I stated before if I would have had the tracking number I would have known where it was and I would have it instead of someone stealing it but no the incompetence of your company I don't have it and I'm still fighting with my bank and I spoke to the post office they said once it says that it is delivered there is nothing else that can be done in a very nasty tone I also spoke to my normal postman and he said that day he was not working because he would have gotten a signature from me I am just dumfounded but the lack of communication between your company and your shippers and the fact that I should have been notified on when my package was being sent out so I could be aware of it
Hello,
Thank you for your response. We will check with our team to see if we can replace the package or provide an alternative way to compensate you. We will get back to you via email.
If you have any questions, please feel free to contact us!
Sincerely,
STNDRDZ Team
thank you I really appreciate that I really shouldn't have had to go through all of this I tried to work something out through email and I don't like reporting companies because it gives them a bad name but I do appreciate you willing to reissue out the jewelry I feel like this was long over due but at least someone is trying to do something about it hopefully it doesn't take as long as the other one did to issue out and please this time send me the tracking number so I can be aware of when it is coming or put a signature conformation so that it doesn't get stolen again I cant go through this whole ordeal again I waited way to long for this resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13981639, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
Absolutely the most bogus and dishonest bad excuse of a company ive ever encountered . Total scam. Its been 3 months since they've not only double charges my card and refuse to refund but also never sent my original order. Garbage.
Hello Arika! Thank you so much for your feedback. We would like to apologize for the delays you encountered with the order. Our records indicate that the watches were shipped to your address on November 27, 2019, tracking number is LW867136347CN. If you did not receive the package, please contact USPS directly as we have minimal control over the delivery process. Thank you for your patience!
Sincerely,
STNDRDZ Team
I have bought a pendent from stndrz a online ecommerce jewlery store threw shopify. Made the purchase on 9/8 and after a month of not getting my item I emailed a compliant and was given abunch of lies and false traxking shipping number. When I finally got a real one it said the label was printed but item wasnt even preped yet and not even close to be shipped. When I asked for a refund because there website states that for any un satisfactory reason 100% refund will be issussed. They first told me since I didnt file a refund after 24 hours of recieving the product I couldnt get my money back. Then I told them its been almost three months and I havent recixved no item I juat want my money back. They then said since a label have been printed for the item I couldnt get my refund. I told them I fell into hardship and currently homless and I really need the money. They pretty much said they took it up with upper management and im pretty much screwed and I lost my 42 dollers and I dont get my pendent. ive been told that for 3 months now and now they have ignored me and dont respond anymore.
STNDRDZ
Thanks for ypur offer but as I have stated over nd over I havr feel into financial hardship and im currently homless with no permanent address to ship my item too. It has been over 4 months and I really coudbt use your store credit offer. Again no address and I would just look sily in the homeless shelters all blinged out and Ivey. Thank hi but no thanks. I really could use my money back in this time of need. You would realy be helping a homeles man out. I knoww you guys give out chains and jewlery on the daily for free whats one refund to help a stugging guy in the streets? I dont know.. I dont know what else to say or do. Being homless can't really use the chain and resllly cant purchase anymore beiing homless I would just look dumb. But I sure can uuse the money!! Your website statess 100% refund if unsatisfied and I am very unsatisfied STNDRDZ. Thank youu but no thankks
Hello ***,
Thank you for your response. We are very sorry to hear about your current financial situation. As much as we would like to process a refund for your order, I am afraid the item is already being prepared for shipping thus we cannot do so at the moment. Also, our policy indicates that we cannot process refunds/cancellations for customized items as they are made to order.
Please accept our apologies for any inconvenience. You should receive a tracking number soon.
and where are you shipping it too? I dont have a home nor can I recieve it ... So... I paid you Iand 'm getting it 4 months later. With no home. So I can't receive it. I losangery out on the money and prob sending it to some one that's not me.. I don't even know what to say... I am beyond upset and angery. This is the second time ive lost out buying from these shop that are connected threw shopify. And its your guys fault. If it would have came when you guys we're supposed to send it not 4 months later we wouldnt be talking right now. Ive asked for my money back way before you you started making this second one. About 8 emails. Your manager your boss? The dan guy who still keeps messaging about free chains every month! Wont bend the policy a little bit for a homeless guy and give him his 40 bucks back because 4 months later you guys messed up! Again ive asked for my money way before you processed this second necklace!
I ordered a lion pendant and got 2 small chains?????? like a month later.....
Hello Crystal,
Thank you for your feedback. We greatly apologize for the inconvenience. Please send us an email at [email protected] with a photo of the items you received as well as the photo of the shipping label/sticker and we will be happy to report the issue to our fulfillment team.
Please do not hesitate to send us an email if you have any questions as well. Thank you for your patience!
Stndrdz offered jewelry testers over a month ago and I still havent received it. I have constantly emailed *** to receive my refund he refuses to give me my money back or give the testers. Also 2 different amounts were taken from my card and I want my money back. He has blocked me from contacting the site on social media. This is all a scam.
Hello,
Thank you for your feedback. Our records indicate that you have previously requested for a refund of the upgrade, a total of $19.99 which was already processed when you requested for it. If this did not revert to your account, we would recommend contacting your credit card company for more details.
As regards to your subscription, we apologize for the delays. You should receive an update in the next few days regarding the shipment. Our processing team has also confirmed that your subscription is inactive and you will not be charged moving forward. Please send us an email if you have questions. Thank you!
Sincerely,
STNDRDZ Team
If I could give 0 stars I would. DO NOT ORDER from these people. They bombard you with emails and Facebook messages to get you to sign up as a jewelry tester but once you so they ship nothing.
My card was compromised online my information online and it was used by this company I don't know them never dealt with them I have sent 10 emails to them about refunding my money for what this is I didn't make the purchase more did I tell anyone to do so my bank is aware of theft from other companies and it's been Nov 10 two charges on my card from this company 24.98 and 16.99 they emailed me back talking about they don't take people information but I have photos of the charged on my card they took my money and the reading under the online said u get refunded now they talking stupid because I never got or talk to these people about no j jewelry so I hope you all can help get my money back I am disabled they took my SSI money from my card I never felt with these people .I need my money back it was stolen off my card.
Hello ***,
Thank you for your feedback. Our records indicate that we have responded to your email on Monday, November 11, 2019 and one of our reps confirmed that this was escalated and is pending confirmation and cancellation. As much as we would like to refund the amount immediately, I am afraid we have to look into this matter carefully and this has to go through a process. We will respond to you via email as promised, please bear with us for a bit more.
Thank you for your patience.
Sincerely,
STNDRDZ Team
Well, I’ve read the current complaints against Stndrz and saw the Revdex.com rating and I’m glad I did I won’t order anything from this site. But what I have don’t prior to reading the complaints was to signup for their “jewelry testers!” So I’m gonna see how this is gonna play out for this upcoming month. If after my pymt of $24.99 a mo doesn’t produce items twice monthly as stated I will surely be contacting my bank to refuse pymt to them.
Hello C,
Thank you for your feedback!
Your order was recently placed, please give us enough time to process the order. You can be sure to get your free items according to the subscription plan you signed up for.
If you have any questions, please do not hesitate to send us an email. Thank you!
THIS WEBSITE IS A SCAM I ORDERED THIS OCTOBER 21st AND WAS TOLD IT TAKE 3-6 business days then was told it. Takes 3 weeks then to get to up to 5 weeks for them to only send a chain not the one I even selected without the pendant. Didn’t receive a tracking number. It says there located in Arizona and I waited 3 weeks for a chain from China do NOT ORDER FROM THIS WEBSITE ITS A SCAM YOU WILL NOT GET YOUR ITEMS
Hello Lameshae,
Thank you for your feedback! Our processing phase usually takes 7-10 business days but since you ordered a Custom Photo Pendant, this will take 3-5 weeks to process (a disclaimer is made available on the website). Since you placed the order on October 21, the pendant is still entering its 4thweek in production. We decided to send you the chain first, the pendant will be sent in a different package.
We hope this clears up the confusion. If you have any questions, please do not hesitate to send us an email. Have a good one!
DONT ORDER FROM THIS COMPANY!!!! I ORDERED FEW THINGS IN MAY AND I HAVENT RECEIVED ANYTHING NOR ANY HELP TO RESOLVE THIS ISSUE. I KEEP GETTING THE RUN AROUND ABOUT MY ORDER. THEY WONT REFUND.