Stndrdz.com Reviews (%countItem)
Stndrdz.com Rating
Address: 500 Spring Valley Drive, Wadsworth, Ohio, United States, 44281
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I agree. I didn't receive a necklace and filed a claim with my credit card. Finally
Got it and sent back but never got refund. They should shut this place down
Hi Michelle,
Thank you for your feedback and we are sorry for any inconvenience. We have tried locating the package you have returned using the tracking number you provided, however, the UPS website states that they could not locate the shipment details for the said tracking number. Please contact UPS directly regarding the issue as we will be unable to process refunds unless we receive the returned package.
Sincerely,
STNDRDZ Team
IF I CAN SAVE ANYBODY FROM LOSING THEIR MONEY PLEASE PLEASE THIS COMPANY IS A SCAM!! THEY ARE NOT REAL THEY DONT DELIVER NO PRODUCTS OR HAVE A PHONE NUMBER I HAVE BEEN WAITING FOR ORDERS FOR OVER 6 MONTHS..IF IT SEEMS TO GOOD TO BE TRUE IT USUALLY IS.....BELIEVE!!!! YOU GUYS NEED TO ADD MINUS STARS!
I made an order for a custom pendant on July 22. It's September 1st now. ( order number 39261 ) This business has the worst customer service I've ever seen. I've basically been scammed out of $115+. I'm ashamed to have fallen for this. I simply wanted to support what I believed to be a good business. I've never seen worst practices utilized by a company in my life. If you're smart, you'll stick with Icebox or another company with enough legitimate reviews to support their claims. This company isn't even accredited by The Revdex.com. That in itself says enough for me. Stop stealing from hard-working individuals. I still have yet to be updated or even contacted on the progress or status of my item. Beware and be warned. Protect yourself.
Hello Jacob,
Thank you for your feedback and we apologize for any confusion. Our records indicate that you ordered the Custom Bubble Letter Pendant, normally this item takes 3-4 weeks to process but our website indicates that during this season, all custom items take 7-8 weeks to produce, this information is available in the product descriptions page. Your order was placed on July 22nd and is currently on its 6th week. Please continue to contact our support team and we will be happy to reply to your inquiries.
If you have more questions, please let us know.
Sincerely,
STNDRDZ Team
I ordered a necklace about 4 months ago still never got it they are thieves and will still your money everytime I email them same email back nothing new please don’t waste your money u will never get your stuff
Hello Tiffany,
Thank you for your feedback. We apologize for the delays you have experienced with your order. We have received an overwhelming number of orders the past few months which introduced the delays. Our records indicate that you order has been shipped out, the tracking number is LS067337041CN. If you have any questions, please contact USPS directly.
We apologize again for the delays and thank you for your patience!
Sincerely,
STNDRDZ Team
Horrible company and customer service. Ordered a birthday present March for May and have yet to receive. Have contacted them several times and items were sent to another state. I'm still trying to get either my money or my product and it's the end of Aug! Would not recommend
Hello Miasha,
We apologize for the delays you have encountered with your order. Our records indicate that the order was reshipped to your address but the address you provided was insuficient which caused an issue with the delivery. Unfortunately, we have limited control over the delivery process, we recommend that you contact USPS directly, your tracking number is LT785280740CN.
If there's anything we can do for you, please let us know.
Sincerely,
STNDRDZ Team
stndrz Jeweler retail xompany is by far the worst company I have ever dealt with!!! I have ordered multiple items and all took over months before I received them. They promise expedite shipping and thats a lie. I have contacted them multiple times about it all and they refuse to help. I asked for a refund and they wont even if I havent received my order. I suspect that they are working with china and they are just a third party making profit. DO NOT BUY FROM THEM!!!
Hello Jay,
We apologize for the delays you have encountered. During the past weeks, we received an overwhelming number of orders which disrupted our normal delivery schedule. Our production team has been working grueling hours to catch up with the demand. The good news is, we recently fulfilled your order and shipped it, your tracking number is LS020748115CN.
We greatly appreciate your patience while we were working on your order. Please do not hesitate to contact us if you have more questions. Thank you!
Sincerely,
STNDRDZ Team
If I could give a negative star I would, I would not recommend this company for anything, I ordered on Black Friday of 2018 and didn’t receive it until middle of January 2019 and when I did receive it : 1 I didn’t receive my full order and number 2 my necklace was missing a diamond in it. I contacted them through email and told them they said they will resend my order, I didn’t receive a tracking number until March 2019 and it says pre shipment all they to present time 08/12/19. I called the postal office and they said “the company bought the label but never sent anything”. Every time I talk to some they tell me the same thing and I keep asking for a refund but they keep say it’s been ship but I’ve have yet received a new tracking number and or a status change on the number I do have. AND IM STILL WAITING!!!!!!!!
I would never order from them again it's been a month and I still haven't received my order I tried to contact them about it several times and no one responded to my emails and on top of that the jewelry is fake... Bad business!!!
Hello Erica,
We apologize for the delays you have encountered. During the past weeks, we received an overwhelming number of orders which disrupted our normal delivery schedule. Our production team has been working grueling hours to catch up with the demand. The good news is, we shipped and delivered your order, your tracking number is LS067325998CN.
We greatly appreciate your patience while we were working on your order. Please do not hesitate to contact us if you have more questions. Thank you!
I ordered something on the 8th of July and it is now the 17th and I've only received a receipt for the amount I paid but yet no tracking number or confirmation email it's being shipped to me. should I be afraid to buy from this buissness?
I ordered from this guys since February,it never came in,it's July now and they still made me pay for reshiping.Haven't still gotten my order
Hello Daniel,
Thank you for your feedback, we apologize for the inconveniences you have experienced. Our records indicate that your order was shipped in June, your tracking number is LT770469449CN. It looks like you have refused the package which is why we required a reshipment fee to reship the order. We sent you an invoice to your email address but we did not receive the payment or a reply to confirm that the payment was processed. If you still wish to reship the package, please contact us so we can resend the invoice.
Let us know if you have more questions. Thanks!
Sincerely,
STNDRDZ Team
How is this company still in business? Or how are they able to keep their site up!!!! I ordered over a month ago and no product and no tracking number and when they do decide to respond to my emails it's a bunch of bull. I've asked for my money back 3 times and yet no response to that!!! People we need to spread the word do not order from this company!!!!!
They dont even deserve a half star!!!!!!
Hello Jovan,
Thank you for your feedback! We greatly apologize for the delays you have experienced with your order. During the past months, we have had an overwhelming number of orders which disrupted our delivery schedule. The reason we were unable to process a refund is that the orders have been packed-up for shipping, there was just a delay on the shipping facility's side due to the aforementioned reason. As checked, your order was successfully delivered on August 2, tracking number LT908937455CN.
If you have any questions, please feel free to contact us.
Sincerely,
STNDRDZ Team
I order a chain that cost 300$ 4months a go an never Received my chain I want my money back are I will be talking to my lawyer I asked for a refund but they said my order will be coming soon an it never came now I look for my order an it says not processed this is bad business
Hello Robert,
Thank you for your feedback. We apologize for the delays you have encountered. During the past months, we received an overwhelming number of orders which disrupted our normal delivery schedule. Our production team has been working grueling hours to catch up with the demand. The good news is, we determined that your order has been shipped and delivered, your tracking number LS067335244CN is .
We greatly appreciate your patience while we were working on your order. Please do not hesitate to contact us if you have more questions. Thank you!
I was suppose to get my order two weeks ago and still nothing it says it's still processing so I asked for a refund and they refused don't order from this place
They are actually thief's .. I ordered a chain and a pendant since May and this is June and with the other complaints I see here I know I just got scammed
Hello Oluwaseun,
Thank you for your feedback and we apologize for the delayed response. We checked on both of your orders and confirmed that the packages were delivered on July 18, 2019, the tracking number is LT884148521CN. We apologize greatly for the delays you have experienced and you can be assured that moving forward, you will receive your future order, we have had an overwhelming number of orders the past months which disrupted our delivery schedule.
If you have any further questions about the orders, please do not hesitate to contact us. Have a wonderful day!
Sincerely,
STNDRDZ Team
Ok people Fair Warning. I have to wait 2 and a half months until my necklace finally showed up. Not only was this " white gold " necklace absolute crap quality, the box it came in was Destroyed. Wen I questioned why it was taken so long I got the same runaround multiple times. Not worth the Time or $$$
Hello Jordon,
We apologize for the delays in receiving your order. We experienced an issue with our shipping system which caused a delay in our schedules. Also, we apologize if the product isn't to your liking. Our website clearly indicates that the products are made of brass and are gold PLATED, they are not made of solid gold. If you have more questions about the product, please feel free to send us an email or contact us via live chat,
Sincerely,
STNDRDZ Team
Hello Jordon,
And for your question on your damaged box, please note that we do not control the delivery process and some boxes may arrive damaged due to weather conditions and how they are handled by the courier service, we again apologize for the inconvenience.
Sincerely,
STNDRDZ Team
NEVER ORDER FROM HERE***you will never get the items you purchase and then it will eventually say your order is no longer found. also they have no phone number to contact the "business". I have 2 outstanding orders.
I ordered a Cuban Bracelet from thi company back on 12 Jan. Here we are in June and I have yet to receive my order. Everytime I ask for a an update they say they have to check with the warehouse and will get back to me. When they do get back to me they say your order is scheduled to be sent out with next batch of shipping and provide a tracking number that never has any information! This company is a joke! BUYER BEWARE!
If I could give this company multiple negative stars I would. It took them 4 months to send HALF of the package. When I say half I mean literally half of the package. I ordered 3 things from Stndrdz. A bubble letter pendant, diamond tennis necklace, and a gold rope chain.
When the package arrived it only came with 2 items. 1st was the bubble letter pendant, it was completely broken In half, the tennis necklace was not able to lock so it always kept falling off. They also told me I was going to get a free gift. That they also lied to me about. STNDRDZ completely scammed me out of my money.
This is the best part, I sent them all the pictures of the broken jewetly then they have the nerve to tell me I can't get refund?. That's false advertisement. They refused to give me a refund after scamming me. All the offered was store credit and for me wait another couple months for stndrdz to send me terribly made jewlery.
I REPEAT TAKE YOUR MONEY SOMEWHERE ELSE. STNDRDZ MAKES TERRIBLE QUALITY JEWERLY.
Hello ***,
Thank you for your feedback and we apologize for the inconvenience. Our customized pendants are made to order and our refund policies clearly indicate that these type of items cannot be refunded, this information was also made available to you on the product description page right before adding the order to your cart. We will be more than happy to create a replacement or issue store credit plus an additional $10 as compensation for the damaged items. Please send us a confirmation via email and we will immediately get started with the production of the replacement or the issuance of store credit.
As for the free gift, we apologize if it wasn't included in the package, we will be happy to provide a discount code as compensation. Please send us an email if you have any questions. Thank you!
Sincerely,
STNDRDZ Team
Haven't received tracking number for product I order which was the Bow & arrow pendent ordered in white gold , order was place on March 6 , 2019 , now when I put my stndrdz order number in , it's says order not found . It has been two months and product haven't arrived after receiving a notice that says 3-4 day shipping
Hello Tamia,
We are truly sorry for the delays in shipping out your order. Our records indicate that the order was delivered on June 15. Thank you for your patience and we hope you enjoy the items!
Sincerely,
'
STNDRDZ Team
I ordered my package of a lil uzi spiked chain, spiked bracelet and mystery package on the 27th of February and it's been about 4 months and I haven't received any notification of my package being shipped or when it will be shipped. I understand that the jewelry is handmade and will take a bit but not 4 months long. I've seen the negative reviews having the same problem as me and just hoping I didn't get scammed or my items will come some day.
Hello Stacey,
We are truly sorry for the delays on your order, we experienced issues with shipping out the orders but we have since shipped and delivered your order on May 13. We hope you enjoy the items and we thank you for your patience!
Sincerely,
STNDRDZ Team