Stndrdz.com Reviews (%countItem)
Stndrdz.com Rating
Address: 500 Spring Valley Drive, Wadsworth, Ohio, United States, 44281
Phone: |
Show more...
|
Web: |
www.stndrdz.com
|
Add contact information for Stndrdz.com
Add new contacts
ADVERTISEMENT
I PURCHASED A NECKLACE AND A CUSTOMIZED CHARM IN MAY 2019, AS OF YET I HAVENT RECEIVED A TRACKING NUMBER NOR ANY INFO ON MY ORDER. I HAVE REPEATEDLY EMAILED THEM IN REGARDS TO THIS AND THE ONLY ANSWER I GET IS "WE ARE WORKING ON THIS. WE HAVE NO INFORMATION ON WHEN IT WILL BE SHIPPED OR READY." AT THIS POINT 6 MONTHS LATER I REQUESTED A REFUND AND THEY SAID NO TO WAIT FOR THE ITEM.
Hello ***,
Thank you for your feedback! We apologize for the delays you have experienced with your order. Our records indicate that we have already shipped the item on July, the tracking number is ***. However, due to unknown reasons, USPS wasn't able to deliver the item to your address and sent the package back to us. As much as we would like to process a refund, we will be unable to do so as the orders consists of custom items which cannot be cancelled as they are made to order. We understand where you are coming from, however, please understand that there are also factors we cannot control such as the delivery of the packages.
At this point, our shipping team is working on re shipping out the package for both order numbers ***/***. We will send you an update as soon as it ships. Please do not hesitate to contact us for more details. Have a good one!
Sincerely,
STNDRDZ Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13946129, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
Would be better eating had the actually delivered the 2 products I purchased but now I can't even get a reply to my emails for a refund or atleast the watch and mystery gift I ordered... Will never shop with these scammers again
I ordered the lion pendent from stndrdz august 16 2019 and now it’s October 25th 2019 and I haven’t received my item yet. That’s well over 2 months and no matter how many emails I’ve sent I received the exact same response. Their company is very unprofessional and their services are unprofessional as well I’ll never shop with them again. I’m currently still awaiting my item which may never come
Hello Nicola,
Thank you for your feedback! We would like to apologize for the delays you have encountered with your order. Our records indicate that it was placed on September 16, 2019. Our processing phase takes up to 10 business days and shipping usually takes 7 business days but there may be unforeseen delays which we do not have control over. Your order was shipped out with the tracking number LS096676869CN and is already out for delivery. For any questions, please contact USPS directly.
Sincerely,
STNDRDZ Team
I ordered a chain almost 5 weeks ago. They said it takes 7 to 10 days to process then 3 to 6 days to ship and deliver. Every time I reach out to their customer service via email, they give me the run around talking about how there are inconsistencies with my billing address. They asked me to send them a screenshot of the transaction to finalize my order. I sent it last week and have not heard a word from them. I paid $60 for my chain. They keep scamming people. I wish I had seen these reviews before purchasing. Revdex.com, what are you going to do about this?? They are clearly robbing and scamming people openly
Hello ***,
Thank you for your feedback. We understand how you feel and we apologize for the delays you have experienced. During the past weeks, we received an overwhelming number of orders which disrupted our normal delivery schedule. Our production team has been working grueling hours to catch up with the demand. The good news is, at this point, your order has been included in the priority list which our processing and shipping teams are working diligently on sending. As compensation for the delays, please use the code 15off for $15 off on your next order. We apologize again for the inconvenience and we are humbly asking for your continued patience. Have a nice day!
Sincerely,
STNDRDZ Team
Well... I will start by stating the obvious where I purchased an item a month ago.. they had taken the funds from my account tho. When I email them I get pretty much the same response everytime. How is it there hasnt been a tracking number available? WHen I checked my credit card statement I called the contact #,they provided to the merchant account and noone answered after 5 attempts atleast so I left a message and got a call back from a woman who said it was her pay to use cell phone and said alot of other calls have came to her as well... and why does the merchant have them listed as if was a computer software company when in fact do we know anything about them and who they really are? So my advice to anyone who would even consider taking a chance with them to reconsider. And my advice would be to contact your credit card company and let THEM get your money back because it looks like they wont offer it.... I think the merchant who allows them to take major credit cards should be notified they are operating a company under stndrdz who's supposed to be a jewelery company but merchant has them as a computer software company... ti will not dobusiness with them ever again...
I have an open Revdex.com case against STNDRDZ. I placed two orders on 5/30/2019. To this day I have no received anything. They even tried to give me a tracking number that belonged to another customer about a month ago after at least the 20th of time emailing them back-and-forth. When I informed them that I work for the post office and I know for a fact that the address that they claim was Miss Schiff to have nothing to do with my address including completely separate states, cities, street names and Zip codes. Nothing correlated! I have asked for a refund numerous times and they refused to give me one although they are blatantly lying to the Revdex.com and to a federal government agency. Postal fraud is a crime. This company should not be allowed to do conduct business. This is going on five months of theft and lies. They have given me several different excuses and scenarios as to why they haven’t refunded my money or sent my items. At this point I want a full refund.
Hello Rosita,
Thank you for your feedback. We greatly apologize for the inconvenience. To resolve the issue once and for all, our shipping team is already working on reshipping the package. We understand your disappointment and please be assured that you will receive what you ordered. The new tracking number will be emailed to your registered email address. Thank you for your patience.
I ordered 4 necklaces on June 26, 2019 today is October 21, 2019 and it has been months since I have received my package. They have been telling me that the order has been processed and the shipping team is working on it but it’s a general message that it’s not really doing anything for the customer they have not sent my package and I have requested a refund. I spent $129 and not $.29 of my hard earned money and I still haven’t received any type of refund for my purchase. And it has been months now.
Hello Ty,
We apologize for the delays you have encountered. Our records indicate that we have already shipped your package back in July, the tracking number is LT909424457CN. However, there has been a slip-up and the package was delivered to a different address. We have already requested our shipping team to reship the order and it is currently on our high priori*** list. We understand that this has been frustrating and you can be assured that we are diligently working on making sure it'll be included in the next shipment batch.
We thank you so much for your patience, if you have any questions, please feel free to contact us anytime.
Sincerely,
STNDRDZ Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13915472, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
Was charged $62 for the Elite Plan. My Email, Invoice, and website all said that it was a $40 plan with free shipping. Was told that the prices were wrong, that I'm not supposed to sign up on the website, I'm supposed to sign up on a special link that they give me(false advertising). After being overcharged by $20, I was going to give them a chance, but it states that processing would only take 3-5 days to ship. Come to find out, there's a chance I won't get my items until a month from now. Saying they have been swarmed with deliveries and backed up(Which they need to state during sign up instead of tricking you). They have been saying the same thing since 07/17/2019 if not even longer. Definitely don't recommend this company, way to many false flags. Sorry.
Hello Chris,
Thank you for your feedback. The processing phase for non-custom items on our website is 7-10 business days, the 3-5 shipping days timeframe is for shipping and handling. The subscription packages have been sent out, in fact several customers have posted on different social media platforms about receiving the items.
I checked on your order and confirmed that we have already cancelled all 3 subscriptions when you asked for a refund. Please let me know if there is anything else we can help you with.
I ordered a chain almost a month ago and still havent recieved any tracking information..They even went as far as blocking me on Facebook so I couldnt contact them..Im very disappointed because I thought this was a good company to buy jewely but now I see that im not the only unhappy customer..Wish I would have done my homework before ordering from this scam company..I dont care if they are overwhelmed with orders..Why keep putting on sales if your overwhelmed? Just send me my jewelry..To bad I had to file a complaint to get some answers..smh
Hello ***,
We are truly sorry for the delays in shipping out your orders. We understand that this may seem frustrating but please be rest assured that we are doing our best and your order is being taken care of. Our processing phase usually takes 2-10 business days. As of this writing, the tracking information has not updated yet but you will surely be notified as soon as the order ships out.
Also, we wouldn't block anyone on Facebook, and you can always contact us via email or via Instagram @stndrdzofficial.
Please know that we greatly appreciate your patience and understanding. Have a good day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13912304, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
do not order from this company im still waiting 6 mths later
recieved 2 heart pendants but no chains
waiting game urggghh
Hello Nicola,
Thank you for your feedback. We apologize for the inconvenience you have encountered, we understand the disappointment. Our fulfillment team had some confusion with some of the orders and weren't able to ship out the free chains with your pendants. This has already been brought to our attention and they are now working on shipping the missing chains. Thank you for your patience!
Hello Nicola,
Thank you for your feedback. We apologize for the inconvenience you have encountered, we understand the disappointment. Our fulfillment team had some confusion with some of the orders and weren't able to ship out the free chains with your pendants. This has already been brought to our attention and they are now working on shipping the missing chains. Thank you for your patience!
I ordered 3 items back in mionths back in August and still have not received anything. I was sent a fake tracking number that never was processed and the items where never delivered to usps. I spent almost 200$ on items that I did not received. I also contacted customer service over 10 times and they where very unprofessional and were unwilling to help with getting the items sent out that I already paid for. order#
Hello ***,
Thank you for your feedback! Please accept our apologies for the inconvenience. Our records indicate that the order was actually placed in September, not August and we have provided you a tracking number a few weeks back. However, I double checked and the tracking number did not update unfortunately, which means that it might have been lost during transition from our shipping facility to USPS. I have already escalated the issue to our shipping team and they should be reshipping another package to your address soon, you will receive an update from our customer service agents as soon as a new tracking number is available.
If you have further questions, please do not hesitate to contact us and we'll be happy to respond. Have a good one!
Sincerely,
STNDRDZ Team
thank you for your response I will be looking forward to the delivery of my items!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13905541, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
Never received my chain I purchased keep asking me to send a picture of a item I never received. Scam is what it is .
Hello ***,
Thank you for your feedback! We apologize for any inconvenience you have encountered. Our records indicate that all 3 of your orders were delivered to your address on August 23, 2019, the tracking number is LS020928704CN. All 3 were included in the package. I checked your correspondence with our customer service team and we have requested photos of the items you received so we can report any missing items but we did not receive a response from you. Please send us the requested photos in order for us to take immediate action.
Kindly send us an email if you have any questions. Have a good one!
I never received my Lil Uzi spike chain I refer earrings ring and trap chain I purchased my other chain separately
Hello,
Thanks for your response! Please send us a photo of the items you received via email at [email protected] and we will be happy to assist you! We apologize for the inconvenience.
I have made my order almost a month ago now I was told on the 9th that it will tried to be delivered and shipped within two weeks I know today is the 14th and I am still gunna give the team a chance to see if the delivery comes through I have been sure to maintain contact with genesis?? and I sent an email just 5 minutes ago asking for my tracking information and purchase number
Hello ***,
Thank you for your feedback.We understand how frustrating this may seem and we apologize for the delays you have experienced. During the past weeks, we received an overwhelming number of orders which disrupted our normal delivery schedule. At this point, your order has been included in the priority list which our processing and shipping teams are working diligently on sending. We will send you an email with a tracking number as soon as your order is shipped out.
If you have any questions, please fee free to send us an email. Thank you!
Sincerely,
STNDRDZ Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13903733, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I ordered on 9/21/19 and the order said it takes up to 10 business days to process and 5 days to ship and I have still have not received my order. I ordered a chain with a broken heart pendant. I have read other reviews and it seems like a scam. It is now currently October 12th. I just want my order
Hello Rigoberto,
We apologize for the delays you have encountered. During the past weeks, we received an overwhelming number of orders which disrupted our normal delivery schedule. Our production team has been working grueling hours to catch up with the demand. The good news is, we recently fulfilled your order and shipped it, your tracking number is
***
We greatly appreciate your patience while we were working on your order. Please do not hesitate to contact us if you have more questions. Thank you!
Sincerely,
STNDRDZ Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13900684, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
This company is a scam. They take your money and don’t ship out the product that you ordered ..I have been waiting almost 3 months for a customized chain and it’s only 4 letters and they never provided me tracking info..customer service is horrible...I’m taking these people to the courts and file a lawsuit against them..if you don’t want your money stolen from you go somewhere else ...worst place online to shop. They still haven’t provided me a tracking number for my order..
I order 2 spiked bracelets sz 8, one white gold and one yellow gold. I received them and they were too small. So I emailed stndrdz and Karla replied to my email, she told me to just return the bracelets and they would give my money back or a bigger sz. So I sent them back, I threw my receipt away with my tracking number, because Karla didn't tell me I needed it. So a month goes by and.I don't hear anything from stndrdz. So I emailed stndrdz, and now Genesis tells me she needs a tracking number to find the bracelets, I have no way of getting the tracking number, I sent the bracelets back by USPS and inside the package I included the invoice that I got from stndrdz that has my name and address and what I purchased on it,.and I even included a handwritten note also. So now they are telling me that they can't help and I guess the bracelets must just be floating in limbo someewhere. The handwritten note said that I didn't want the money back,.I liked the bracelets I just needed a sz 9 instead.of the 8
Hello ***,Thank you for your feedback. We apologize for any inconvenience this has caused you. I went over your correspondence with our customer service agents and it looks like Genesis was trying to get a tracking number for when you returned the package so we will be able to check the status of the package. You mentioned that you couldn't provide a tracking number, did you return the package to USPS upon receipt (refused the package)? If you returned it and paid for shipping, they should be able to provide you with a tracking number. I am afraid we will have to get the information so we can check whether we received it and process the replacement. I suggest contacting USPS to get the tracking information.
If you have any questions, please do not hesitate to contact us. Thanks!
I have already explained that I have gone to the post office and I could not get the tracking number, they said it was too far out to find the tracking number
Hello,
I am afraid the tracking number is needed to locate the whereabouts of the package. However, I will check with our team to see if they received the package. Please send us an email at [email protected] to confirm the complete details of the package including the date it was sent.
Thank you!
STNDRDZ Team
I placed an order in June it will be October in about 3 hours I still haven't gotten my stuff they keep telling me its a problem with their shopper but it shouldn't take 4 months to send out an order
Hello Sharise,
Thank you for your feedback! We apologize for the delays you have encountered. During the past weeks, we received an overwhelming number of orders which disrupted our normal delivery schedule. Our production team has been working grueling hours to catch up with the demand. The good news is, we fulfilled your order and shipped it, your tracking number is LS085271960CN. Our records indicate that this was delivered to you on October 10, 2019.
We greatly appreciate your patience while we were working on your order. Please do not hesitate to contact us if you have more questions. Thank you!
And because of the incompetence of your company in not sending out a tracking number I was unable to locate where they delivered my jewelry it said that it was in/at mailbox which I have no idea where its at and when I call the post office they specifically said it is no longer in their possession so that is no longer their problem in that very nasty tone and since there was no signature confirmation anyone could have it and no one informed me it was coming so I can look out for it I have no jewelry and I lost 200 dollars I am dumfounded by the lack of customer service and coordination this company has as for a review its definitely not going to be a good one and im also going to contact the Revdex.com unless this issue is rectified because I shouldn't have to loose 200 dollars and the jewelry because I wasn't informed on when you're shipping team finally became organized after 5 months of waiting for my stuff
Hello Sharise,
Thanks for your reply. I am sorry to hear that you lost your package. I will try to see if we can send a replacement. Can you please send us an email at [email protected]? We will be more than happy to assist!
I sent an email on the 18 It is now the 22 and no one even bothered to answer me back unless it is through here but when my order was being held back because of your shipping problem I would get and email either the next day or a day after but now that my stuff was stolen im not a priority and because your reputation is on the line I think that is the only reason why someone is helping or even making an attempt to help me
I ordered on August 11 and it seems to me they have been taking me in circles I was told my processing ended on August 23 and I haven't received my tracking number yet I have watched many reviews on YouTube by "NameBran" and they seemed legit but I really want this chain but I can say they do notify me every time there's a big sale and discount day I am starting to believe their frauds
Hello Darry Jones/James Hollins,
We apologize for the delays you have encountered. During the past weeks, we received an overwhelming number of orders which disrupted our normal delivery schedule. Our production team has been working grueling hours to catch up with the demand. The good news is, we recently fulfilled your order and shipped it, your tracking number is LS067319048CN.
We greatly appreciate your patience while we were working on your order. Please do not hesitate to contact us if you have more questions. Thank you!
I Ordered a memorial chain for my passed grandfather hoping they would be the best to make it for me but I still have gotten a tracking number or anything! Hoping I can at least get a tracking number or my money back!!
Hello Jadavin,
Thank you for your feedback! Our records indicate that you ordered a Custom Photo Pendant on September 4, 2019, which is a customized item. Please note that custom items take 3-5 weeks to process as they are made to order; this information is available on the website. We apologize for any confusion and if you have questions, please send us an email.
Sincerely,
STNDRDZ Team
This company is great at promoting their product. They're also very quick when it's time to take your money. initially they say it would take 3 to 5 days to process but after my order was placed I was notified that it would take 7 to 10 business days. It actually took them 14 days not counting the weekend to process my order. I've contacted them many of times asking for a confirmation number they responded by saying that they cannot give me a confirmation number because they do not have one at the time. They should rename the company sorry because that's all I here for them. Order #40277 was promised a mystery box with my order. I guess the mystery is nothing in my mailbox.
Hello William,
We apologize for the delays you have encountered. During the past weeks, we received an overwhelming number of orders which disrupted our normal delivery schedule. Our production team has been working grueling hours to catch up with the demand. The good news is, we recently fulfilled your order and shipped it, your tracking number is ***.
We greatly appreciate your patience while we were working on your order. Please do not hesitate to contact us if you have more questions. Thank you!