I have a serious issue with the customer service department at Straight Talk WirelessI have home phone service through this company and called customer service to reactivate my phone with my debit cardI was repeatedly asked did I want to set up auto renewal with my debit cardI repeatedly responded noI was repeatedly told that if I set up the auto renewal over the phone right then all I had to do was go on line to cancel itI repeatedly said no thank youI did not have access to my online account so I asked the representative to reset my passwordThe representative said that I would get an email with instructions for new password *** an email with the detailed transactions of our callWell I never received the email so that I could log into my online account but I did receive my detailed transaction which showed that the representative enrolled me in auto renewal anyway after I repeatedly told him NOI don't know if the representatives have a quota for auto renewals or what but this really *** me off! I had to call customer service (still have not received email for password reset) to cancel the auto renewal that I did not approve in the first placeThis made me think, what else will these customer service representatives do with my financial information without my consent?
Very frustrated with straight talk. The customer service representatives are hard to understand and they keep you waiting for a very long time and after a few calls and a month later they haven't resolved the problem. Im out $30 dollars and no service.wish I had looked them up first before doing business with them. Lesson learned.
I contacted this company today they refused to refund me my $45 I was on the phone for over an hour with them smh don't understand why I had to be on the phone so long I got transferred 5 times it seemed like I would never get anything done because nobody was able to help me every time I spoke to someone they refused to refund me and they keep transferring me to one Department to another department it has been almost 2 months since I canceled my service and I have not gotten a refund and they have wasted my time so tomorrow I will be going to small claims court and suing them in court if you're thinking about purchasing or getting straight talk services do not because if you cancel Services you will not get your money back unless you are doing like I am going to do tomorrow and go to small claims court and sue the company I don't know my phone number the service has been cancelled it has been cancelled for almost 2 months
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My daughter got an IPhone 5s for Christmas. I chatted with straight talk and got her phone activated just fine. I then tried to activate her old phone (which was a BLU phone) for my youngest and it turned into a nightmare. Before Christmas Day I had previously chatted with straight talk and made sure that there was nothing extra I needed to purchase or anything to get the BLU phone up and running for my youngest. So with that being said after activating the Iphone for my oldest I told them that I wanted to activate the Blu phone with a totally new phone number. They then proceed to tell me that I would need a new sim card to do that. Now mind you I asked them numerous times before Christmas Day what I needed. You can't go out and buy just a sim card. They have to mail you one (imagine that). Ok so they get one in the mail. That was problem 1 that I had been misinformed with the wrong information. Now on with problem 2...my youngest was heartbroken that she could use her new phone so I went to Walmart and bought a BYOP kit that had a ton of sim cards in it. I chatted with Straight talk and told them I had a Sim card to activate the Blu phone. Well all would have been good EXCEPT in the process of activating the Blu phone with a new sim card that needed a new phone number they moved my oldest daughter's number from her new IPHONE back to the Blu. I never mentioned the phone number or Iphone in the conversation. That was activated and over with. So ok people make mistakes. So about 20 minutes later they tell me they have to mail me a new Sims card for the iphone to move her number back. So here is problem number 2..They messed up again and the only way to fix it is to mail out another sim card. They do not get in any hurry about it either. It was there mistake and they should have overnighted the sim but I received it 4 days later. Ok so today I received both sim cards (the one for the Blu Phone and Iphone) so I thought ok let get these phones going. Boy was I wrong...enter problem number 3.. I called up good old Straight talk and tried to get going and before we could even get started I noticed they had sent me the wrong sim card for the iphone 5s. So after telling them exactly what I thought of their business I asked to speak to a manager and demanded this sim card be overnighted. They told me they don't overnight. This is ridiculous. No one knows what they are doing there and do not over to even apologize or make things right. That is no way to run a business. If I did not have so much money tied up in them I would be gone! So maybe in 4 or 5 days I can talk to this awful company again and get the phones activated correctly!
I was unable to reach a customer service agent at StraightTalk and was disconnected after a prerecorded message saying that my problem would be resolved after 15 minutes, which of course did not happen. So after several more unsuccessful attempts, I luckily found on the internet an e-mail address for the StraightTalk "Corp. Resolution Team". Trying to resolve my problem with them resulted in - up to now - 18 e-mail exchanges, many of them having to give them repeatedly the same information with constantly changing personnel. I have run out of stamina, having never experienced such incompetence, I am considering, after many years of being their customer, using a different cell phone provider.
I have been a ST customer for three years. Beware - their customer service is non-existant. Agents are not trained, they provide false information, and do not value the customer. Resolution of issues is painfully slow, requiring hours of your time to follow up, over and over again. I would rate them a 0/10 on customer service.
2 weeks ago, my account was suspended due to a "system error". Since then, my data is not working with no resolution in sight. I wanted to switch carriers, end my agreement with ST, and get a refund but that was not possible either - "they dont give refunds".
Bottom line is they are totally incompetent and there is a total and complete utter disregard for the customer.
I bought my phone brand new at [redacted]. After a month it stopped working properly. They sent me a new phone after making me wait two weeks with no phone. Next 4 phones had same issue. In 7mo I am working on phone #6. Nobody at customer support will do anything except give me the same phone over and over. They did offer to give me a phone that did not offer any of the same features. Mailed a complaint with no response.
I am VERY close to filing a Revdex.com Complaint against Straight Talk. (Straight Talk, TracFone, Net 10, America Movil) which is basically a middle man between Wal Mart and a real cell phone company, usually Verizon.I can not go without ANY Internet service interruption. I decided to get something that should have been released to the public many years ago: a MiFi HotSpot, which is SUPPOSED to be very useful if you travel. Let's say I travel in a Motor Home. This would be PERFECT. Not having the money to pay for the Verizon Jet Pack, I decided to try Straight Talk device first. I DID MY RESEARCH. I checked the device; it is configured for VERIZON. I checked the Coverage Map, and Zoomed In. It is just about NATION WIDE. I even entered EVERY zip code that I would be located. THE SAME DEVICE MODEL NUMBER APPEARED EVERY TIME.The limited usage is bad enough. And literally, I do not use it often. I go for weeks without using it. And then what happens is that it says "Your data has been exhausted." when I signed into my Straight Talk account on my other Internet service confirms I STILL HAVE UNUSED DATA. This has happened TWICE so far. AND the Chat Based customer service told me some thing completely different. They also said I should not travel outside my zip code. THIS HAS ABSOLUTELY NOTHING TO DO WITH DATA USAGE. Also, this is supposed to be a NATIONWIDE MOBILE HOTSPOT. And guess what: MANY CITIES HAVE MORE THAN ONE ZIP CODE, OR CITIES WHICH ARE RIGHT NEXT TO EACH OTHER. The argument continued and AN HOUR AND A HALF OF MY LIFE IS GONE FOREVER. What ever happened to "Satisfaction Guaranteed Or Your Money Back."?! That type of business does not exist any more. It is now NECESSARY to file a complaint online. I will NOT comply with the Zip Code "restriction". I know that at least with Verizon you CAN travel NATIONWIDE, AND QUITE OFTEN, with a MiFi device. I guess I will have to spend lots of money and switch to Verizon.
So I've been with Straight talk for a couple of years and dealt with dropped calls and missing text messages, you can get that with all companies so I dealt with it. I got tired of the straight talk phones that never ever worked right so I switched to the byop plan. I put my Samsung Galaxy S4 on it and pay $45 a month for 5 GB of data. Never really had any problems until this month. They cut my data down to nothing when I had only used 2 GB of data. I call to try to get it straight. The first day they tell me they are resetting it so OK great. We'll I hang up turn my phone off and on like they say and still no high speed data. So maybe it takes awhile, I wait until the next day and try again. Nope still no data so I call again from a different phone so I know it's working before I hang up with them. It works great thanks for giving me the last 3 GB of data that I paid for. I turn my data off so it doesn't get wasted and I turn it back on a few hours later and guess what no high speed data, so I think it's the weather in my area since we did have a blizzard going on so I try the next couple days and nothing. I call straight talk again. End up with a manager named Alberto. He calls me a liar tells me they wouldn't have reset it but in the same breath tells me there's nothing that can be done that they've already reset it once. We go back and forth by the end I'm getting irate because he's constantly calling me a liar and talking to me like I would my one year old. Then he tells me my end date is February 5 I say no its February 11 that's when I put the card on. He says back in November I used my credit card and bought the card on the 5th. Now back in November I did use my card and put a card in reserve for the 11th so I knew I wouldn't forget but since I upset him he changed my end date to 6 days earlier than it was originally. Then he tells me there is no one higher than him to talk to what he says goes. I ask for the corporate office number and he refuses to give it to me. Tells me he's done with me and hangs up. I try to call back and I'm blocked from calling straight talk. I call back from another phone and the person I talked to then had to unblock me and gave me an email address for corporate. I email corporate because I want this fixed. I get a automated response saying they got my email and someone will respond to me within 6hrs that was over 26 hrs ago and still no one responds. I tried calling the number provided for headquarters on the Revdex.com website and it's a number for safelink not straight talk. So now I'm out the $45 I spent for the service and lost a week on my plan and no one wants to fix it they think it's funny at customer service.
The absolute WORST customer service ever!!! I just wanted my old telephone number back but the conversation immediately went haywire after a few seconds. Every month I have to call in regarding my service right after paying my phone bill. They never seem to have to RIGHT answers for my concerns. Today I was hung up on 3 times!!!! They also lied & said that I consumed all my data the day I paid my phone bill! How is that possible?!!! I've never seen so many rude, unprofessional workers in my life. They speak over you. They will interrupt without letting you finish stating your concern. They lie & change their voices to pretend they're supervisors. Ridiculous. I'll never pay another cent to these people after my service date ends.
Wow is all I gotta say! I bought straight talk when my att phone got stolen but now I wish I never did. 1st I was told if I bought a iPhone 6+ I'd be able to swap sims when I enter Mexico and Canada but then after activating the phone I find it was not possible as it's activation locked to straight talk. I asked for a refund but was told by straight talk that since "technically" the phone works then no. So now I have to keep 2 phones when I travel. Then my phone goes to activation screen any time it loses signal "enter buildings etc" locking me completely out! Apple says it's due to the way straight talk locks it to the network, they won't even let me talk to locking reps and have cussed, insulted and flat out hung up on me several times on the issue. Then today my internet speed gets throttled to .33mbs at max and I'm told it's due to bushes that are now apparently blocking a signal even though yesterday it was at 20mbs+. I guess jokes on them as I recorded all the calls where I was told "no sir we will not help you" to "go ahead and report us to the Revdex.com I don't care" and everything between. Thinking about posting them online and sending copies to the Revdex.com as well as copies of the chat. Also my data uses says 3.7gb out of 10 so no I didn't hit my data cap.
I have a dire emergency due to me being disabled and bc of this incident w/o transportation or emergency services or commication or anything so I rate FAIL.
I purchased a hot spot from Straight Talk on Nov 25, 2016 after an extensive chat with one of their reps that said the 5GB was speed not data. I confirmed this multiple times in the conversation on chat. Therefore I ordered a hot spot only to find out within 4 days, it needed more data. I called an was told it only needed to be activated by the company officially. I said, Ok, thank you. They activated the Hotspot and it was fine. Within 5 days it happened again. When I called they said we were out of data an needed to pay 50.00 for a refill. I said, NO, my account says good until Feb 23, 2017 and I am on auto-refill. They said that was correct but, you can purchase more data to be used before the refill date. It is data not speed. When I was told by one of their representative it was speed. And the representative that said I only needed it activated. She said nothing to me about it being data or needing more data. So, I was lied to again. When I called CS they told me I could not get a refund on the device which has only been used since Dec 25 and today is Dec 30th. I had to be contacted to corporate office to get anything done. My grand sons Christmas present had to be returned because this company lied to me twice. I would never had purchased it, if I was told it was data. I had researched several other companies before making a choice. Straight talk is nothing but a bunch of liars out to get a commission on their sales. Forget ruining a childs Christmas.
Pretty shady with their business dealings, and unfortunately, hard to understand customer service agents. The coverage is good, the 4G is fine, however they will automatically enroll you in auto-refill regardless of your choice to opt-out EVERY month.
I just reactivated my phone with Straight talk today and went on their website to buy a ringtone and found one I liked for $2.99. It said I would recieve a text msg that would allow me to download it. It did not tell me that I needed a modern cellphone to download it. I only have a Samsung Blackberry which is all I need in life. I i called the business over the phone to see if I could possibly find someway to get the ringtone and found out there was no way for me to download it or recieve a refund.
I asked for a manager and went through many representatives until I found someone who proclaimed to be a manager. She seemed sincere at first and pretended like she was investigating the problem and when I mentioned a refund she said she said she would look to see if the charge went through in their system and then I had the phone promptly hung up on me.
Avoid this business at all costs! Terrible customer support and the business is out to get the customer!
I had a problem with my nephew's phone, store bought at Walmart through Straight Talk wireless. I went to Walmart and was told that it needed a new Sim card and review by their tech. I called Straight Talk and was put through to [redacted] in India, theost rude and ineffective customer service "manager" I have ever delt with...she hung up on me 4 times and refused to send a Sim card. I was treated as if I was stealing frim them. She tried to ensure that I could not talk to her manager and repeatedly hung up on me. She did not listen to her customer. I have a ticket number and am willing to talk to anyone from Smart Talk. I would like them to review the conversations with Rashud, as I am sure she will be fired after the review. After finally getting through to a good customer service I was able to get a new Sim card. I will be talking and using social media to provide my review of straight talk and advise everyone not to buy any thing from them.
For the first 9 months of using Straight Talk Wireless, I was very pleased. No dropped calls, no dead spot issues or account issues. Having said that, for the last three months, about the first 3-4 days following my auto renewal date, my phone has been de-actived. I have had to contact customer service and get it re-activated, spending 10-30 minutes per day on this same issue. They cannot give me an explanation, just that I need to call *XXXXX and re-activate it. That is a lot of time and a lot of missed calls when I didn't know that my phone was not active. And, for someone who relies on their phone for business, it just is not worth it. Now we know why they offer it so much cheaper! I would also like to say that for the most part, when I have had to contact customer service (Live Chat), they do a decent job. But, still not worth the headache of having to contact them monthly. JUST FIX THE ISSUE ALREADY!
Worst customer service. We opted for the bring your own phone plan. The SIM card that was in the non refundable $65 kit worked for a month, we called Straight Talk and they sent a new SIM card that took 5 days. We tried to activate that card and Straight Talk says that they sent the wrong SIM card so they will need to send another SIM card, however, they made us renew our monthy minutes first, which we were saving since the phone had no service so no reason to add the minutes. So it will now be another 5 days to get a SIM card, because they messed up in the first place. Have been on the phone with them for over an hour. They say no one in their company can get a shipment next day even though it was their mistake.
Outsourced to India..
1st Issue - Phone stopped accepting incoming text msgs. 3hrs of customer support with no resolution. Customer support was non existant. Will just transfer you to another cubicle. Phone began to work properly after a week. No answer for that..
2nd Issue - Phone service interrupted. Wife was told she had to change her phone number.. Another 2hrs on the phone with punjabi. No resolve. New phone number.. Never heard the end of that one from the wifey.
3rd Issue - Bought 2 Samsung Galaxy 4s not sure what I was thinking when their customer service is atrocious. Ordered online checked zipcodes to makesure the phones were useable in my area. 1 Phone arrives. Unpacked and setup. No bars and intermittent operation. 3 hrs of customer support. Tmobile does not cover your area with 4g service. Ok great. I would like to stop the 2nd order from shipping and return first phone I received. I was told straight out, "No", Hung up on twice, transfered to 5 different representatives to finally reach a manager who says to me your the one all my other representatives have been talking about. Immediately lost my temper at that point. Pulled it together. Ok can we please cancel me order and send back the phone now.. SIr, I have canceled your order, and reseal box and just put in fedex drop box to return.
Ok... I'm skeptical at this point. Day later recieved email your package has shipped. Hmm?? Ok, will have to refuse that. Now to my credit card company to dispute all charges. Canceled my account with straight talk.
All this because I wanted nices phones to take pictures of my now 1 year old daughter. I think I spent a better part of her life on hold with customer support with Straight Talk.
I've been on the fence about switching to Verizon Wireless for their prepaid options. Thanks for the push. I'll spend $10 more a month for some actual customer support..
LOL. IF you have someone you don't like... Tell them to go with straight talk..
I have a serious issue with the customer service department at Straight Talk WirelessI have home phone service through this company and called customer service to reactivate my phone with my debit cardI was repeatedly asked did I want to set up auto renewal with my debit cardI repeatedly responded noI was repeatedly told that if I set up the auto renewal over the phone right then all I had to do was go on line to cancel itI repeatedly said no thank youI did not have access to my online account so I asked the representative to reset my passwordThe representative said that I would get an email with instructions for new password *** an email with the detailed transactions of our callWell I never received the email so that I could log into my online account but I did receive my detailed transaction which showed that the representative enrolled me in auto renewal anyway after I repeatedly told him NOI don't know if the representatives have a quota for auto renewals or what but this really *** me off! I had to call customer service (still have not received email for password reset) to cancel the auto renewal that I did not approve in the first placeThis made me think, what else will these customer service representatives do with my financial information without my consent?
Very frustrated with straight talk. The customer service representatives are hard to understand and they keep you waiting for a very long time and after a few calls and a month later they haven't resolved the problem. Im out $30 dollars and no service.wish I had looked them up first before doing business with them. Lesson learned.
I contacted this company today they refused to refund me my $45 I was on the phone for over an hour with them smh don't understand why I had to be on the phone so long I got transferred 5 times it seemed like I would never get anything done because nobody was able to help me every time I spoke to someone they refused to refund me and they keep transferring me to one Department to another department it has been almost 2 months since I canceled my service and I have not gotten a refund and they have wasted my time so tomorrow I will be going to small claims court and suing them in court if you're thinking about purchasing or getting straight talk services do not because if you cancel Services you will not get your money back unless you are doing like I am going to do tomorrow and go to small claims court and sue the company I don't know my phone number the service has been cancelled it has been cancelled for almost 2 months
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My daughter got an IPhone 5s for Christmas. I chatted with straight talk and got her phone activated just fine. I then tried to activate her old phone (which was a BLU phone) for my youngest and it turned into a nightmare. Before Christmas Day I had previously chatted with straight talk and made sure that there was nothing extra I needed to purchase or anything to get the BLU phone up and running for my youngest. So with that being said after activating the Iphone for my oldest I told them that I wanted to activate the Blu phone with a totally new phone number. They then proceed to tell me that I would need a new sim card to do that. Now mind you I asked them numerous times before Christmas Day what I needed. You can't go out and buy just a sim card. They have to mail you one (imagine that). Ok so they get one in the mail. That was problem 1 that I had been misinformed with the wrong information. Now on with problem 2...my youngest was heartbroken that she could use her new phone so I went to Walmart and bought a BYOP kit that had a ton of sim cards in it. I chatted with Straight talk and told them I had a Sim card to activate the Blu phone. Well all would have been good EXCEPT in the process of activating the Blu phone with a new sim card that needed a new phone number they moved my oldest daughter's number from her new IPHONE back to the Blu. I never mentioned the phone number or Iphone in the conversation. That was activated and over with. So ok people make mistakes. So about 20 minutes later they tell me they have to mail me a new Sims card for the iphone to move her number back. So here is problem number 2..They messed up again and the only way to fix it is to mail out another sim card. They do not get in any hurry about it either. It was there mistake and they should have overnighted the sim but I received it 4 days later. Ok so today I received both sim cards (the one for the Blu Phone and Iphone) so I thought ok let get these phones going. Boy was I wrong...enter problem number 3.. I called up good old Straight talk and tried to get going and before we could even get started I noticed they had sent me the wrong sim card for the iphone 5s. So after telling them exactly what I thought of their business I asked to speak to a manager and demanded this sim card be overnighted. They told me they don't overnight. This is ridiculous. No one knows what they are doing there and do not over to even apologize or make things right. That is no way to run a business. If I did not have so much money tied up in them I would be gone! So maybe in 4 or 5 days I can talk to this awful company again and get the phones activated correctly!
I was unable to reach a customer service agent at StraightTalk and was disconnected after a prerecorded message saying that my problem would be resolved after 15 minutes, which of course did not happen. So after several more unsuccessful attempts, I luckily found on the internet an e-mail address for the StraightTalk "Corp. Resolution Team". Trying to resolve my problem with them resulted in - up to now - 18 e-mail exchanges, many of them having to give them repeatedly the same information with constantly changing personnel. I have run out of stamina, having never experienced such incompetence, I am considering, after many years of being their customer, using a different cell phone provider.
I have been a ST customer for three years. Beware - their customer service is non-existant. Agents are not trained, they provide false information, and do not value the customer. Resolution of issues is painfully slow, requiring hours of your time to follow up, over and over again. I would rate them a 0/10 on customer service.
2 weeks ago, my account was suspended due to a "system error". Since then, my data is not working with no resolution in sight. I wanted to switch carriers, end my agreement with ST, and get a refund but that was not possible either - "they dont give refunds".
Bottom line is they are totally incompetent and there is a total and complete utter disregard for the customer.
I bought my phone brand new at [redacted]. After a month it stopped working properly. They sent me a new phone after making me wait two weeks with no phone. Next 4 phones had same issue. In 7mo I am working on phone #6. Nobody at customer support will do anything except give me the same phone over and over. They did offer to give me a phone that did not offer any of the same features. Mailed a complaint with no response.
I am VERY close to filing a Revdex.com Complaint against Straight Talk. (Straight Talk, TracFone, Net 10, America Movil) which is basically a middle man between Wal Mart and a real cell phone company, usually Verizon.I can not go without ANY Internet service interruption. I decided to get something that should have been released to the public many years ago: a MiFi HotSpot, which is SUPPOSED to be very useful if you travel. Let's say I travel in a Motor Home. This would be PERFECT. Not having the money to pay for the Verizon Jet Pack, I decided to try Straight Talk device first. I DID MY RESEARCH. I checked the device; it is configured for VERIZON. I checked the Coverage Map, and Zoomed In. It is just about NATION WIDE. I even entered EVERY zip code that I would be located. THE SAME DEVICE MODEL NUMBER APPEARED EVERY TIME.The limited usage is bad enough. And literally, I do not use it often. I go for weeks without using it. And then what happens is that it says "Your data has been exhausted." when I signed into my Straight Talk account on my other Internet service confirms I STILL HAVE UNUSED DATA. This has happened TWICE so far. AND the Chat Based customer service told me some thing completely different. They also said I should not travel outside my zip code. THIS HAS ABSOLUTELY NOTHING TO DO WITH DATA USAGE. Also, this is supposed to be a NATIONWIDE MOBILE HOTSPOT. And guess what: MANY CITIES HAVE MORE THAN ONE ZIP CODE, OR CITIES WHICH ARE RIGHT NEXT TO EACH OTHER. The argument continued and AN HOUR AND A HALF OF MY LIFE IS GONE FOREVER. What ever happened to "Satisfaction Guaranteed Or Your Money Back."?! That type of business does not exist any more. It is now NECESSARY to file a complaint online. I will NOT comply with the Zip Code "restriction". I know that at least with Verizon you CAN travel NATIONWIDE, AND QUITE OFTEN, with a MiFi device. I guess I will have to spend lots of money and switch to Verizon.
So I've been with Straight talk for a couple of years and dealt with dropped calls and missing text messages, you can get that with all companies so I dealt with it. I got tired of the straight talk phones that never ever worked right so I switched to the byop plan. I put my Samsung Galaxy S4 on it and pay $45 a month for 5 GB of data. Never really had any problems until this month. They cut my data down to nothing when I had only used 2 GB of data. I call to try to get it straight. The first day they tell me they are resetting it so OK great. We'll I hang up turn my phone off and on like they say and still no high speed data. So maybe it takes awhile, I wait until the next day and try again. Nope still no data so I call again from a different phone so I know it's working before I hang up with them. It works great thanks for giving me the last 3 GB of data that I paid for. I turn my data off so it doesn't get wasted and I turn it back on a few hours later and guess what no high speed data, so I think it's the weather in my area since we did have a blizzard going on so I try the next couple days and nothing. I call straight talk again. End up with a manager named Alberto. He calls me a liar tells me they wouldn't have reset it but in the same breath tells me there's nothing that can be done that they've already reset it once. We go back and forth by the end I'm getting irate because he's constantly calling me a liar and talking to me like I would my one year old. Then he tells me my end date is February 5 I say no its February 11 that's when I put the card on. He says back in November I used my credit card and bought the card on the 5th. Now back in November I did use my card and put a card in reserve for the 11th so I knew I wouldn't forget but since I upset him he changed my end date to 6 days earlier than it was originally. Then he tells me there is no one higher than him to talk to what he says goes. I ask for the corporate office number and he refuses to give it to me. Tells me he's done with me and hangs up. I try to call back and I'm blocked from calling straight talk. I call back from another phone and the person I talked to then had to unblock me and gave me an email address for corporate. I email corporate because I want this fixed. I get a automated response saying they got my email and someone will respond to me within 6hrs that was over 26 hrs ago and still no one responds. I tried calling the number provided for headquarters on the Revdex.com website and it's a number for safelink not straight talk. So now I'm out the $45 I spent for the service and lost a week on my plan and no one wants to fix it they think it's funny at customer service.
This company steals money from money there customer they need more training
The absolute WORST customer service ever!!! I just wanted my old telephone number back but the conversation immediately went haywire after a few seconds. Every month I have to call in regarding my service right after paying my phone bill. They never seem to have to RIGHT answers for my concerns. Today I was hung up on 3 times!!!! They also lied & said that I consumed all my data the day I paid my phone bill! How is that possible?!!! I've never seen so many rude, unprofessional workers in my life. They speak over you. They will interrupt without letting you finish stating your concern. They lie & change their voices to pretend they're supervisors. Ridiculous. I'll never pay another cent to these people after my service date ends.
Wow is all I gotta say! I bought straight talk when my att phone got stolen but now I wish I never did. 1st I was told if I bought a iPhone 6+ I'd be able to swap sims when I enter Mexico and Canada but then after activating the phone I find it was not possible as it's activation locked to straight talk. I asked for a refund but was told by straight talk that since "technically" the phone works then no. So now I have to keep 2 phones when I travel. Then my phone goes to activation screen any time it loses signal "enter buildings etc" locking me completely out! Apple says it's due to the way straight talk locks it to the network, they won't even let me talk to locking reps and have cussed, insulted and flat out hung up on me several times on the issue. Then today my internet speed gets throttled to .33mbs at max and I'm told it's due to bushes that are now apparently blocking a signal even though yesterday it was at 20mbs+. I guess jokes on them as I recorded all the calls where I was told "no sir we will not help you" to "go ahead and report us to the Revdex.com I don't care" and everything between. Thinking about posting them online and sending copies to the Revdex.com as well as copies of the chat. Also my data uses says 3.7gb out of 10 so no I didn't hit my data cap.
I have a dire emergency due to me being disabled and bc of this incident w/o transportation or emergency services or commication or anything so I rate FAIL.
I purchased a hot spot from Straight Talk on Nov 25, 2016 after an extensive chat with one of their reps that said the 5GB was speed not data. I confirmed this multiple times in the conversation on chat. Therefore I ordered a hot spot only to find out within 4 days, it needed more data. I called an was told it only needed to be activated by the company officially. I said, Ok, thank you. They activated the Hotspot and it was fine. Within 5 days it happened again. When I called they said we were out of data an needed to pay 50.00 for a refill. I said, NO, my account says good until Feb 23, 2017 and I am on auto-refill. They said that was correct but, you can purchase more data to be used before the refill date. It is data not speed. When I was told by one of their representative it was speed. And the representative that said I only needed it activated. She said nothing to me about it being data or needing more data. So, I was lied to again. When I called CS they told me I could not get a refund on the device which has only been used since Dec 25 and today is Dec 30th. I had to be contacted to corporate office to get anything done. My grand sons Christmas present had to be returned because this company lied to me twice. I would never had purchased it, if I was told it was data. I had researched several other companies before making a choice. Straight talk is nothing but a bunch of liars out to get a commission on their sales. Forget ruining a childs Christmas.
Pretty shady with their business dealings, and unfortunately, hard to understand customer service agents. The coverage is good, the 4G is fine, however they will automatically enroll you in auto-refill regardless of your choice to opt-out EVERY month.
I just reactivated my phone with Straight talk today and went on their website to buy a ringtone and found one I liked for $2.99. It said I would recieve a text msg that would allow me to download it. It did not tell me that I needed a modern cellphone to download it. I only have a Samsung Blackberry which is all I need in life. I i called the business over the phone to see if I could possibly find someway to get the ringtone and found out there was no way for me to download it or recieve a refund.
I asked for a manager and went through many representatives until I found someone who proclaimed to be a manager. She seemed sincere at first and pretended like she was investigating the problem and when I mentioned a refund she said she said she would look to see if the charge went through in their system and then I had the phone promptly hung up on me.
Avoid this business at all costs! Terrible customer support and the business is out to get the customer!
I had a problem with my nephew's phone, store bought at Walmart through Straight Talk wireless. I went to Walmart and was told that it needed a new Sim card and review by their tech. I called Straight Talk and was put through to [redacted] in India, theost rude and ineffective customer service "manager" I have ever delt with...she hung up on me 4 times and refused to send a Sim card. I was treated as if I was stealing frim them. She tried to ensure that I could not talk to her manager and repeatedly hung up on me. She did not listen to her customer. I have a ticket number and am willing to talk to anyone from Smart Talk. I would like them to review the conversations with Rashud, as I am sure she will be fired after the review. After finally getting through to a good customer service I was able to get a new Sim card. I will be talking and using social media to provide my review of straight talk and advise everyone not to buy any thing from them.
For the first 9 months of using Straight Talk Wireless, I was very pleased. No dropped calls, no dead spot issues or account issues. Having said that, for the last three months, about the first 3-4 days following my auto renewal date, my phone has been de-actived. I have had to contact customer service and get it re-activated, spending 10-30 minutes per day on this same issue. They cannot give me an explanation, just that I need to call *XXXXX and re-activate it. That is a lot of time and a lot of missed calls when I didn't know that my phone was not active. And, for someone who relies on their phone for business, it just is not worth it. Now we know why they offer it so much cheaper! I would also like to say that for the most part, when I have had to contact customer service (Live Chat), they do a decent job. But, still not worth the headache of having to contact them monthly. JUST FIX THE ISSUE ALREADY!
Worst customer service. We opted for the bring your own phone plan. The SIM card that was in the non refundable $65 kit worked for a month, we called Straight Talk and they sent a new SIM card that took 5 days. We tried to activate that card and Straight Talk says that they sent the wrong SIM card so they will need to send another SIM card, however, they made us renew our monthy minutes first, which we were saving since the phone had no service so no reason to add the minutes. So it will now be another 5 days to get a SIM card, because they messed up in the first place. Have been on the phone with them for over an hour. They say no one in their company can get a shipment next day even though it was their mistake.
Worst Customer Support Experience EVER!
Outsourced to India..
1st Issue - Phone stopped accepting incoming text msgs. 3hrs of customer support with no resolution. Customer support was non existant. Will just transfer you to another cubicle. Phone began to work properly after a week. No answer for that..
2nd Issue - Phone service interrupted. Wife was told she had to change her phone number.. Another 2hrs on the phone with punjabi. No resolve. New phone number.. Never heard the end of that one from the wifey.
3rd Issue - Bought 2 Samsung Galaxy 4s not sure what I was thinking when their customer service is atrocious. Ordered online checked zipcodes to makesure the phones were useable in my area. 1 Phone arrives. Unpacked and setup. No bars and intermittent operation. 3 hrs of customer support. Tmobile does not cover your area with 4g service. Ok great. I would like to stop the 2nd order from shipping and return first phone I received. I was told straight out, "No", Hung up on twice, transfered to 5 different representatives to finally reach a manager who says to me your the one all my other representatives have been talking about. Immediately lost my temper at that point. Pulled it together. Ok can we please cancel me order and send back the phone now.. SIr, I have canceled your order, and reseal box and just put in fedex drop box to return.
Ok... I'm skeptical at this point. Day later recieved email your package has shipped. Hmm?? Ok, will have to refuse that. Now to my credit card company to dispute all charges. Canceled my account with straight talk.
All this because I wanted nices phones to take pictures of my now 1 year old daughter. I think I spent a better part of her life on hold with customer support with Straight Talk.
I've been on the fence about switching to Verizon Wireless for their prepaid options. Thanks for the push. I'll spend $10 more a month for some actual customer support..
LOL. IF you have someone you don't like... Tell them to go with straight talk..