Inaccurate tracking of data. Outright lies from customer service agents via Facebook chat. Facebook chat is pushed as a great wa to communicate with agents.
Initial contact on 1/18/2016. Via texting 611611 they stated my data was at 4gb. My phone data tracking stated 2.31. Via FB chat the agent stated that my data was actually 2.13 as of 1/18/2016. On 1/22/2016 my data had been slowed to almost nothing. Upon contact via FB chat I was informed that my data in the system was at 5GB but via phone contact I was told the syestem showed 3gb wouldnt update till the next day but must be at 5GB since my data had been throttled. My phone tracking was only at 3gb.
So in about five days my phone tracking data is no longer ever close to accurate?
Straight talk is unfairly tracking data. According to my phone I had used 1GB in data in that time frame. Straight talk stated I used 3gb. Absolutely a far cry to what my phone tracked.
I have screen shots of my FB chats and intent to file a complaint. Before I got a 4G phone I rarely came close to using the allotted 3gb. All of a sudden I have a 4G and I use 5gb of data in 3 weeks. Something is fishy and it really stinks!
Company did not fulfill it's promise in delivering a new phone after they had my old one for 10 days and I still do not have the new phone. I have been given false FedEx tracking numbers and lied to about delivery. Will never do business with this company again.
We have had nothing but problems with Straight Talk wireless. We have been overcharged multiple times and they have not refunded our account. Per their refund departemnt we may get refunded for the latest triple overcharge. It took us one week to active a new phone (that should have taken 10 minutes) and we were double charged for a month of service that they refuse to refund us for. Their customer service is horrible and we have been hung up on by representatives numerous times. It is honestly not worth the money you save by switching to them. After the overcharges, the time spent on the phone with them and the hassle they cause you are better off sticking with a regular carrier.
Original problem: On 12/20/14, I bought two activation kits ($60 each, plus tax) for Straight talk wireless to switch mine and my husband's phone service from Verizon Wireless to Straight Talk Wireless. I was able to activate my husband's iPhone 4S without any problems. The number transfer and activation for his phone took about 4 hours. When I went to activate my phone at the same time, I was told that I was going to have to wait 7-10 days for the correct SIM card that was compatible with my brand new, unlocked iPhone 5, an LTE phone.I had already bought the activation kit that had SIM cards, so being told I would have to wait because the SIM card I needed isn't included in this $60 kit was frustrating, but I agreed, and they put in the order to ship the card. The card arrived, after 11 days. I called the next day, 1/1/15 to finish the activation for my phone. I gave them all of the activation number including my phone's serial number, the network access code, new SIM card number, and service plan information (for the minutes). I was told the number transfer from Verizon to Straight talk, plus activation period would take anywhere from 2-24 hours, and to call back if the phone did not work by then. At this time, I still had service on my old phone (a 4S that I was dealing with until the new phone was activated), on Verizon's number. I called back not only 24 hours later (1/2/15), and was told to wait another 24 hours. 48 hours (1/3/15) after the initial activation, the phone still didn't work. I was told that Verizon wasn't releasing the number, and another Port request was sent, according to STW. I was told at this time that the phone would absolutely be working by 11:33 PM that night. It wasnt working, so I attempted to contact STW, and waited for 3 hours on their chat system without being contacted by a rep once. I called the following day, 1/4/15 at 12 PM, and was told to wait another 24 hours, AGAIN. At this point I visited Verizon , who stated that the Port was still in process and they had not even received a request at all for the port until the previous night (48 hours after it was supposed to have happened initially). Fast forward another 24 hours, my Verizon phone stopped working. Verizon had approved the port and cancelled my service, but my STW service wasn't working either, because of a "glitch" in their system.As of 1/6/15 I have now been waiting a total of FIVE days for my service, and my phone STILL doesn't work.
I had to sit for another 4 hours on the phone to finally get my phone to work, three days after I submitted this complaint!
Update:
I have now been using the service for just over 1 month, and it is absolutely awful! I can occasionally make calls as long as I'm in a fairly suburban area, and where I live that isn't common. I can't use my Data AT ALL. I can't laid a webpage, check my email, send texts that require data (such as iMessage on my iPhone). It's terrible! The absolute worst service that I have ever had, and I haven't bothered to call and complain because I don't feel like dealing with the atrocious customer service! The last time I dealt with them the reps were all rude, uncaring, could hardly understand english let alone speak it! I have filed yet ANOTHER complaint with Revdex.com about this company. DO NOT WASTE YOUR MONEY! This the the WORST experience that I have EVER had with any company! I'm looking for a refund, waste of time and money! I have not gotten any resolution for anything with this company, no matter who I talk to.
Straight talk needs to get their stuff together. I paid my bill 2 days ago. That same day they shut my phone off and within an hour someone else had my phone number. I am currently pregnant and 2 days past my due date. My husband was pretty upset when he couldnt get a hold of me and some guy answered on my number and said he had the wrong number. After 4hours and a [redacted] off husband they finally turned my phone back on and gave me back my phone number. Now two days later my husband left for work this morning and couldnt call me because my phone was deactivated. Yes granted they resolved it again, but if I pay my bill on time, why should we have to go through [redacted] like this because straight talk is incompetent. And of course they never offer to compensate or extend your billing cycle or anything. This is ridiculous. Get it together straight talk!!!!
I am stuck on 2G connectivity. They shipped me a new SIM and told me to call when it came in. I did so. The operator had me switch out SIM cards. Lost all phone capabilities. The operator wanted me then to factory reset my phone. I refused and asked for the old SIM to be reactivated so I could have a phone again. He said he could not. I asked for a supervisor. The supervisor then wanted me to factory reset. I refused and asked for the old SIM to be reactivated. He said it could not. After many questions and repeating all the steps the first operator told me to do he transferred me to another operator that now reactivated the old SIM card which the first two operators said couldn't be done. I have now been on the line for a total of 2.5 hours.
Had automatic credit card payment set up on my account. logged into my account to change credit card account number. Charge showed up on old credit card account. Called Straight Talk and they could not identify either credit card that I had given them.I had to give them all the new credit card information over the phone using aeronautical alphabet (ex. alfa for the letter a). This hole process took about one hour to change credit card charges.
After being a loyal StraightTalk for many years, I hate to say I'm disgusted by this company.Not long after purchasing a new straight talk phone from walmart, it stopped working.
I was unable to make or recieve calls or text messages, or use the internet. It was completely useless. I contacted support who went through all the basic troubleshooting for my phone to no avail. They said I needed a new sim and it would be shipped to me and I would have it in 3 business days.
After receiving the sim I called straight talk to activate it and unfortunately it did not worked. So the next step was to do a factory reset. I asked if the factory reset did not work what was the next step. I was told my phone would be replaced if it didnt work, which the factory reset did nothing other than delete everything.
I got over it though, and waited patiently for the prepaid empty package to arrive so I could send my non working device in and they could ship my replacement device. Postage paid package arrived quickly, 2 days later I had it and sent my phone back. It was then more than TWO MONTHS waiting for that replacement phone. Everyday I would call and every person I talked to would tell me something different.
I was told daily that it had been shipped, when I would ask for the tracking number they would give me the tracking number for the empty package they sent me weeks prior. Other times they would say that there were none in stock, or that they would "elevate it" and it would be taken care of. Nearly 3 months later I recieve the replacement phone and activated it. Everything was ok for the next couple months but now here I am again going through the same thing more the less.
This month I purchased my 60 international refill card like I do every month for years. I then went to add my refill and it wouldn't let me through the automated service and transferred me to a representative. I was then told I needed a new sim card and I would receive it in 3 business days. So I call back 4 days later and was lied to.
Told it was already shipped but yet there was no tracking number. They said to call back the next day if I didn't receive it by then. So when I didn't receive it the following day I called back and was told it was still being processed and hadn't even left the warehouse. And its been like this, back and forth between "its on its way" to others saying "its being processed and will ship tomorrow.
" Its been over a week I've been without my service (again) and I am super frustrated. I only expect a reliable phone service, nothing more. So my frustration led me to look into other carriers. I called yesterday to see if they would refund my $60 refill card that I did not get to use, they said no.
So I said oh well, and added it to my list of losses, as unfair as it seemed. I then went and opened and acct with another mobile carrier who has the "bring your own phone" option as well and planned on using my straight talk phone thats in perfect condition, until I could save up for a phone from that carrier. It was then I discovered I had to have straight talk "unlock" my device in order for it to work with another company. Fine, fair enough.
Called the 1st time, call was answered quickly but the person who answered didn't have the "tools" to unlock devices so he then transferred me to the unlocking department. (They have a whole department for that, apparently) I waited on the line for over 40 minutes just for the call to get "disconnected" so I call back. I explain that I needed the unlocking department and that it got disconnected after 40+ minutes of waiting. He said after 10 minutes waiting he recommends I hang up and call back.
So I did that 4 times until they finally gave me a direct number to the unlocking department where I then called twice before someone finally answered. I was then told that my device could not be unlocked for a year. It goes by the activation date of the PHONE not the account or anything like that, so, although I have been with them longer than a year, it went by the REPLACEMENT phone activation date. So because their defective phone had to be replaced at no fault of my own, I have a phone and $60 refill that I can do nothing with.
I paid over $100 for the phone. I do not owe them any money, and I've actually LOST money. I was even transferred to " Corporate" who then tried transferring me to "Corporate in Miami" only to have the call disconnected. I'm not asking them for refunds or money, I just want my phone unlocked so I can have a reliable phone. I have 3 kids and a job, so like most of you I need my phone.
Straight talk has went down hill so much over the years and its sad.
I used to highly recommend them, and now I wouldn't recommend StraightTalk even if they were the last phone company out there.So, so very disappointed.
I have had Straight Talk Cell servive for over 6 years, as have 3 of my family members. I have always been impressed with their prices and no extra service fee's. I have the auto re-fill option. I have had a few dealings over the years where I had to call customer service, and I would say the only negative thing I have to say is that none of the agents speak english well. Other than that, I would 100% reccomend them to anyone and I would NEVER switch back to contract plans with all their extra service charges. You can find cheaper phones on Ebay if you don't want to pay full-price. Also, if you ever have reception issues, look up the best service in yoru area and purchase the appropriate SIM card. You can also find them on Ebay or Amazon. I was given a T-mobile SIM at one point, and it was terrible for my area. I found a Verizon and purchased that beacsue it works better in my area.
I became a customer in January of 2014. I had heard from a friend it was great service. That was not my experience. The sales person at Walmart told me my phone would get the same signal as Verizon, nope not true. My fiance gets service on Verizon almost everywhere. I lose signal as soon as we hit the parkway to my grandparents, he has signal the entire time. My signal strength is always below 3 bars no matter where I am. Customer service is absolutely horrible. There was an outage lat winter and they acted like they had no clue and told me they couldn't help. Every time I call I get someone who barely speaks english and they all read off the same script. They don't know how to fix your issues. My picture messaging keeps messing up and they've now had to change my APN settings 4 times! I did receive $13.50 back from the lawsuit they went though, they are still cutting my data off though. That didn't do anything. I do not use my mobile data hardly any but I seem to get 3G more than the promised 4G. I chose to chat with them online instead of calling however, they take 10-20 mins in between each response before they reply to you. I feel they are trying to deal with more than one person at a time and that's not right. I will be leaving straight talk in January 2017. I feel I can get better service and customer service elsewhere.
Straight Talk is stealing customers money if I cancel service and I haven't had service but three days I should be entitled to a refund you don't keep the service and the money that is stealing they refused to refund me and I will post a review about my experience on YouTube I've also recorded phone call conversations with me speaking to customer service and refusing to refund me I will also make sure that is provided and the YouTube video and I will post a review on their Facebook as well I cancelled the service so I am entitled to a refund Straight Talk customer phone number that was cancelled XXX XXX XXXX
Having been a Straight Talk customer since 2008 (late), I have had nothing but negative encounters with their customer service ... at the beginning, I consulted with the customer service about a choice of phone, I purchased a recommended phone at Walmart, only to find that the phone suggested would not let me even check my e-mail ... since that time, I have gone through a number of phones (5 or 6?), ALL LGs or ZTEs ... this last experience (the reason I am writing) found me without a phone(again) for an extended period since May 29, 2016 ... the phone I sent was lost in their warehouse, the replace ticket was cancelled, I found this out after calling THEM on(or about) June 16 ... at which time, after much fussing, and even being transferred to TRACFONE (their supposed corporate anchor) I was promised that I would receive a Samsung Galaxy Core (i think I wrote that right) .... I was told to expect the phone on wednesday(today) ... I raced through rush-hour traffic after work, made the post office, found I had received two(2)!! boxes ... one was for shipping a phone back(done that MANY times!!!), and one contained an LG model phone!!!! .... calls to straight talk were deferred to Tracfones office where some VERY sarcastic/insulting guy (who identified himself as "assistant floor boss) called himself back-checking facts that I had already given him, told me that the Samsung ticket had been cancelled and I was to keep the LG ... I requested HIS boss, and was placed on hold for possibly 20 minutes!!!! , after which, some guy came to the phone, he was also insulting, tried to tell me that I had never purchased a phone worthy of a swap for a Samsung!! ... then when I tried to walk him back through this whole mess, he hung up on me!!!! .... what would YOU do ??? btw if any company people are trolling here the number is two-six-seven-two five zero-eight-six-six-one ... UNbelieveably [redacted] .... !!!!
Customer Service is TERRIBLE!! They out source their call center to inexperienced people that have no clue what they are doing. I've been on the phone with this [redacted] (customer service) for over an hour now with no help in fixing the problem. I've already given them my CC info for Auto Refill...now they want it AGAIN!! Yeah no....and they can NOT change my number AFTER they already told me they could and sent me a new sim card. This company is a complete JOKE!!!
How do these jokers still have an A with the Revdex.com? Their service is horrible, their customer service is nonexistent, and their phones are junk. I had their service for over a year and had nothing but problems.
Over the year that I had them, I had a basic flip phone, a ZTE Midnight, and an iPhone 5. All of these were supposedly brand new phones, and the flip phone and the ZTE Midnight started acting up within 3 months of when I bought them. Never did get the iPhone 5 activated, kept getting the runaround. Now, I don't know about you, but when I spend $700 on something (like I did for the iPhone 5), I expect it to work.
I dropped them and switched to T-Mobile, something I should have done from the start.
They should have an F, or better yet, be shut down.
I have been a customer with Straight Talk Wireless for several years, with a few months at a time being inactive.
Anytime I have had to contact customer service, technical support, etc. it has always been such a hassle. Calls are always long and drawn out, hard to understand foreign accents, and generally, unhelpful.
Only am a customer of Straight Talk because of the coverage of my area and convenience of "no contract".
I have a serious problem going on with straight talk and my service plan I was supposed to be switched over to the 10 gig $55 a month plan well they said that they could not switch me over to the 10 gig in the middle of the month so they took two weeks of my phone time kept me on the same $45 a month plan but told me that I would have three months of the 10 gig a month plan well I did not even get my 5 gigs for that month after they she said they switch me plans they just gave me the rest of the day that I had when they I added a new plan they kept the how much data I've used but they took my phone time and added more phone time messed up do I need this fixed
Trying to log into my account I created when I bought their service, I found they had the wrong email address in their records,. I called their technical support and gave them the only email address I have ever had. Was told they had a different address. I gave them my email address again, I was told the problem would be corrected in their system. After 1 hour and 4 more attempts, problem was not resolved. Their CS reps could barely speak English. I cannot access my account. Their on line web site would not recognize the serial number of my phone I inputted directly from the SN displayed on my phone when asked. All the information I submitted to them when I activated the service is not recognized in their system. I cannot access my balance, expiration date of the service, last billing information or payment history. Beyond my imagination how they have an A rating with the Revdex.com..
I have worked in the tech industry for 15 years and have seen some really bad customer phone support during that time, but I must give Straight Talk's customer support people in the Philippines the award for WORST CUSTOMER SERVICE IN THE UNIVERSE. On two different days, I was lied to, laughed at, put on hold repeatedly, and never got an answer for my questions. I asked to speak to a supervisor, but they put another tech on the phone instead and then he kept telling me to wait.. wait.. wait.. with all kinds of excuses for the waiting. But he was just toying with me. He would then speak to other techs in what sounded like Tagalog, and I could hear them laughing in the background. It was unbelievably bad, The product they said they would ship to me was never shipped. I was told contradictory information by different techs. I wish I could get answers from someone at corporate in Miami (Straight Talk & TracFone are the same company). Do they know how bad this customer service is? Do they care at all? I will stay with Verizon and spread the word in any way I can that people should avoid Straight Talk.
Absolutely the worst company is every area. I lost track of how many phones from this company that I went through. I finally bought my own iphone from a different company and had my Straight Talk account transferred to it. But this was not done easily and it cost way more then it should have. Their customer service is horrible. They tried telling me my SIM card would not work and it was a Straight Talk card, but I purchased another one just so I could get my phone working. When I did that, they said they had activated my old phone, which was not working, and I could still not use my iphone. They also put my $45 monthly service plan on my old phone as well. So I had to pay more money to get that taken care of. After SEVERAL months of arguing back and forth with them, they finally refunded me my $45 they had put on my old phone. They were rude, one guy told me to go somewhere else if I do not like their service, and another guy was basically screaming at me because I told him I am tired of the run around bs he was feeding me. That was about 6 months ago. Well now all of a sudden they sent me a message telling me that after 13 days of this billing cycle, I have already used my allotted data and they have reduced my data speed. I have NEVER even came close to using all my data over the years that I have used this company. They allow you 3 gb monthly pf data. I checked my usage when they sent me the message and I have only used 1.33 gb. I sent an email and told them I would rather not call because they are rude and give me the run around every time but I have in black in white that I have only used 1.33 gb of data and they should not have reduced my data speed. I received an email back saying that they reviewed my account and they did reduce my speed, well duh. They went on to say that I can call them to better understand my usage. I have not called because I know it will be a joke. It will be someone who speaks barely no English and they wont do a thing about it. The worst company to try and do business with. I plan on finding a new provider.
I loved my StraightTalk phones until the last couple of weeks. I had
no complaints at all, aside from some minor usually quickly resolved
issues with my new internet router also through the company. Recently
I upgraded from a cheap Samusung phone to a ZTE Majesty (my first true
NICE smartphone). Issues started just a couple of months after getting
the phone. This wasnât the first time I had issues with the battery in
a StraightTalk phone so it wasnât THAT big of a problem. I expected to
call, explain the problem, ask for a new phone and be done with it.
This had been an issue with my Samsung as well. No big deal right?
Well this has turned into a two week issue and I am honestly about to
just go to Boost Mobile. I was asked by ever single rep before my
first replacement for my ZTE Majesty was sent if I had turned the
phone on, if I had charged it, or had even plugged in the charger. I
can accept this being asked once but after being shifted to the third
or fourth person is this really necessary?! My own mother is one of
those technology challenged people so I realize yes there are people
who wouldnât plug something in properly etc but after I have made it
clear the phone was working and it was a battery problems, is that
necessary. The phone had worked fine until the week I requested my
replacement when the problem was quite clearly the battery. I
requested a battery and was told an entire new phone was necessary.
Not the best idea to my mind but I accepted it.
I sent my original phone in and had no real issues until the phone had
charged and I attempted to reactivate it. Then the issues started.
Needless to say reactivating my phone should my number expire before the second replacement is sent is iffy at best. The only advantage to this company is the price. The customer service is horrid.
With every single other phone I have had from Straight Talk it has
taken maybe ten minutes to activate, MAYBE! This phone never did start
working again. I called repeatedly explaining my problem.
My first replacement phone was sent in a timely manner but when it did
not work customer service started to give me the run around. I spent
OVER THREE AND A HALF HOURS on the phone with one rep. While I realize
there are certain steps that must be taken with each call that was
pathetic.
I was told to wait 24 hours and call back. I did, I waited 24 hours
and called back. Thus began my three and a half hour odyssey with the
rudest rep I have ever spoken with. By the time I had spoken with this
gentleman, and I use that term loosely, I had been told to turn my
phone off and on over a dozen times the same goes for dialing that
[redacted] (or *XXXXX) number. If that doesnât work the first time I
highly HIGHLY doubt it will work the sixteenth!
THEN I was informed by a very rude rep that my address did not exist
despite the fact it is the same address I have given to reps before
with no problem. While I live in a very rural area and expected, and
indeed had problems, before we were put on the 911 system and given a
"real address" this wasn't as annoying, now my house has a 911 address
and this should no longer be a problem. I was in fact told by a rep
that the town of Bluford, Illinois did not exist! It may be a very
small down (less than a thousand people) but it does exist, Iâve lived
here for over a decade.
When he finally accepted I just needed another replacement phone he
started asking questions I had no idea of the answers to. He wanted to
know âsecurity questionsâ such as when my phone was activated, what
date I had added my last card and what credit card number was attached
to my phone. I do not recall the first two and the last questions was
not applicable. My phone has NEVER had a credit card attracted to it
NOT EVER! I buy my cards every month at Walmart and do not use a
credit/debit card! The only time a credit card was used in connection
to this phone was the purchase. Thatâs it! And that is a credit card I
do not have access to because the phone was bought as a gift by my
mother. As for the other two questions who on earth keeps track of
things like that? I knew the approximate date for each but was told
that was not enough. Why on earth would I remember each of these
things?
As if that wasnât enough the original ZTE that was purchased was a
brand new phone. The phone I received as my first replacement was
refurbished. If I pay for a new phone I fully expect my replacement to
be a brand new phone. That phone has since been sent back to
StraightTalk and I have yet to get another new one. Every other time I
have sent in for a new phone it has only taken three or four days
period.
In short an entire month of service was paid for and I got maybe two
weeks of it. NOW Iâm out a monthsâ service and may or may not lose my
phone number.
Inaccurate tracking of data. Outright lies from customer service agents via Facebook chat. Facebook chat is pushed as a great wa to communicate with agents.
Initial contact on 1/18/2016. Via texting 611611 they stated my data was at 4gb. My phone data tracking stated 2.31. Via FB chat the agent stated that my data was actually 2.13 as of 1/18/2016. On 1/22/2016 my data had been slowed to almost nothing. Upon contact via FB chat I was informed that my data in the system was at 5GB but via phone contact I was told the syestem showed 3gb wouldnt update till the next day but must be at 5GB since my data had been throttled. My phone tracking was only at 3gb.
So in about five days my phone tracking data is no longer ever close to accurate?
Straight talk is unfairly tracking data. According to my phone I had used 1GB in data in that time frame. Straight talk stated I used 3gb. Absolutely a far cry to what my phone tracked.
I have screen shots of my FB chats and intent to file a complaint. Before I got a 4G phone I rarely came close to using the allotted 3gb. All of a sudden I have a 4G and I use 5gb of data in 3 weeks. Something is fishy and it really stinks!
Company did not fulfill it's promise in delivering a new phone after they had my old one for 10 days and I still do not have the new phone. I have been given false FedEx tracking numbers and lied to about delivery. Will never do business with this company again.
We have had nothing but problems with Straight Talk wireless. We have been overcharged multiple times and they have not refunded our account. Per their refund departemnt we may get refunded for the latest triple overcharge. It took us one week to active a new phone (that should have taken 10 minutes) and we were double charged for a month of service that they refuse to refund us for. Their customer service is horrible and we have been hung up on by representatives numerous times. It is honestly not worth the money you save by switching to them. After the overcharges, the time spent on the phone with them and the hassle they cause you are better off sticking with a regular carrier.
Original problem: On 12/20/14, I bought two activation kits ($60 each, plus tax) for Straight talk wireless to switch mine and my husband's phone service from Verizon Wireless to Straight Talk Wireless. I was able to activate my husband's iPhone 4S without any problems. The number transfer and activation for his phone took about 4 hours. When I went to activate my phone at the same time, I was told that I was going to have to wait 7-10 days for the correct SIM card that was compatible with my brand new, unlocked iPhone 5, an LTE phone.I had already bought the activation kit that had SIM cards, so being told I would have to wait because the SIM card I needed isn't included in this $60 kit was frustrating, but I agreed, and they put in the order to ship the card. The card arrived, after 11 days. I called the next day, 1/1/15 to finish the activation for my phone. I gave them all of the activation number including my phone's serial number, the network access code, new SIM card number, and service plan information (for the minutes). I was told the number transfer from Verizon to Straight talk, plus activation period would take anywhere from 2-24 hours, and to call back if the phone did not work by then. At this time, I still had service on my old phone (a 4S that I was dealing with until the new phone was activated), on Verizon's number. I called back not only 24 hours later (1/2/15), and was told to wait another 24 hours. 48 hours (1/3/15) after the initial activation, the phone still didn't work. I was told that Verizon wasn't releasing the number, and another Port request was sent, according to STW. I was told at this time that the phone would absolutely be working by 11:33 PM that night. It wasnt working, so I attempted to contact STW, and waited for 3 hours on their chat system without being contacted by a rep once. I called the following day, 1/4/15 at 12 PM, and was told to wait another 24 hours, AGAIN. At this point I visited Verizon , who stated that the Port was still in process and they had not even received a request at all for the port until the previous night (48 hours after it was supposed to have happened initially). Fast forward another 24 hours, my Verizon phone stopped working. Verizon had approved the port and cancelled my service, but my STW service wasn't working either, because of a "glitch" in their system.As of 1/6/15 I have now been waiting a total of FIVE days for my service, and my phone STILL doesn't work.
I had to sit for another 4 hours on the phone to finally get my phone to work, three days after I submitted this complaint!
Update:
I have now been using the service for just over 1 month, and it is absolutely awful! I can occasionally make calls as long as I'm in a fairly suburban area, and where I live that isn't common. I can't use my Data AT ALL. I can't laid a webpage, check my email, send texts that require data (such as iMessage on my iPhone). It's terrible! The absolute worst service that I have ever had, and I haven't bothered to call and complain because I don't feel like dealing with the atrocious customer service! The last time I dealt with them the reps were all rude, uncaring, could hardly understand english let alone speak it! I have filed yet ANOTHER complaint with Revdex.com about this company. DO NOT WASTE YOUR MONEY! This the the WORST experience that I have EVER had with any company! I'm looking for a refund, waste of time and money! I have not gotten any resolution for anything with this company, no matter who I talk to.
Straight talk needs to get their stuff together. I paid my bill 2 days ago. That same day they shut my phone off and within an hour someone else had my phone number. I am currently pregnant and 2 days past my due date. My husband was pretty upset when he couldnt get a hold of me and some guy answered on my number and said he had the wrong number. After 4hours and a [redacted] off husband they finally turned my phone back on and gave me back my phone number. Now two days later my husband left for work this morning and couldnt call me because my phone was deactivated. Yes granted they resolved it again, but if I pay my bill on time, why should we have to go through [redacted] like this because straight talk is incompetent. And of course they never offer to compensate or extend your billing cycle or anything. This is ridiculous. Get it together straight talk!!!!
I am stuck on 2G connectivity. They shipped me a new SIM and told me to call when it came in. I did so. The operator had me switch out SIM cards. Lost all phone capabilities. The operator wanted me then to factory reset my phone. I refused and asked for the old SIM to be reactivated so I could have a phone again. He said he could not. I asked for a supervisor. The supervisor then wanted me to factory reset. I refused and asked for the old SIM to be reactivated. He said it could not. After many questions and repeating all the steps the first operator told me to do he transferred me to another operator that now reactivated the old SIM card which the first two operators said couldn't be done. I have now been on the line for a total of 2.5 hours.
Had automatic credit card payment set up on my account. logged into my account to change credit card account number. Charge showed up on old credit card account. Called Straight Talk and they could not identify either credit card that I had given them.I had to give them all the new credit card information over the phone using aeronautical alphabet (ex. alfa for the letter a). This hole process took about one hour to change credit card charges.
After being a loyal StraightTalk for many years, I hate to say I'm disgusted by this company.Not long after purchasing a new straight talk phone from walmart, it stopped working.
I was unable to make or recieve calls or text messages, or use the internet. It was completely useless. I contacted support who went through all the basic troubleshooting for my phone to no avail. They said I needed a new sim and it would be shipped to me and I would have it in 3 business days.
After receiving the sim I called straight talk to activate it and unfortunately it did not worked. So the next step was to do a factory reset. I asked if the factory reset did not work what was the next step. I was told my phone would be replaced if it didnt work, which the factory reset did nothing other than delete everything.
I got over it though, and waited patiently for the prepaid empty package to arrive so I could send my non working device in and they could ship my replacement device. Postage paid package arrived quickly, 2 days later I had it and sent my phone back. It was then more than TWO MONTHS waiting for that replacement phone. Everyday I would call and every person I talked to would tell me something different.
I was told daily that it had been shipped, when I would ask for the tracking number they would give me the tracking number for the empty package they sent me weeks prior. Other times they would say that there were none in stock, or that they would "elevate it" and it would be taken care of. Nearly 3 months later I recieve the replacement phone and activated it. Everything was ok for the next couple months but now here I am again going through the same thing more the less.
This month I purchased my 60 international refill card like I do every month for years. I then went to add my refill and it wouldn't let me through the automated service and transferred me to a representative. I was then told I needed a new sim card and I would receive it in 3 business days. So I call back 4 days later and was lied to.
Told it was already shipped but yet there was no tracking number. They said to call back the next day if I didn't receive it by then. So when I didn't receive it the following day I called back and was told it was still being processed and hadn't even left the warehouse. And its been like this, back and forth between "its on its way" to others saying "its being processed and will ship tomorrow.
" Its been over a week I've been without my service (again) and I am super frustrated. I only expect a reliable phone service, nothing more. So my frustration led me to look into other carriers. I called yesterday to see if they would refund my $60 refill card that I did not get to use, they said no.
So I said oh well, and added it to my list of losses, as unfair as it seemed. I then went and opened and acct with another mobile carrier who has the "bring your own phone" option as well and planned on using my straight talk phone thats in perfect condition, until I could save up for a phone from that carrier. It was then I discovered I had to have straight talk "unlock" my device in order for it to work with another company. Fine, fair enough.
Called the 1st time, call was answered quickly but the person who answered didn't have the "tools" to unlock devices so he then transferred me to the unlocking department. (They have a whole department for that, apparently) I waited on the line for over 40 minutes just for the call to get "disconnected" so I call back. I explain that I needed the unlocking department and that it got disconnected after 40+ minutes of waiting. He said after 10 minutes waiting he recommends I hang up and call back.
So I did that 4 times until they finally gave me a direct number to the unlocking department where I then called twice before someone finally answered. I was then told that my device could not be unlocked for a year. It goes by the activation date of the PHONE not the account or anything like that, so, although I have been with them longer than a year, it went by the REPLACEMENT phone activation date. So because their defective phone had to be replaced at no fault of my own, I have a phone and $60 refill that I can do nothing with.
I paid over $100 for the phone. I do not owe them any money, and I've actually LOST money. I was even transferred to " Corporate" who then tried transferring me to "Corporate in Miami" only to have the call disconnected. I'm not asking them for refunds or money, I just want my phone unlocked so I can have a reliable phone. I have 3 kids and a job, so like most of you I need my phone.
Straight talk has went down hill so much over the years and its sad.
I used to highly recommend them, and now I wouldn't recommend StraightTalk even if they were the last phone company out there.So, so very disappointed.
I have had Straight Talk Cell servive for over 6 years, as have 3 of my family members. I have always been impressed with their prices and no extra service fee's. I have the auto re-fill option. I have had a few dealings over the years where I had to call customer service, and I would say the only negative thing I have to say is that none of the agents speak english well. Other than that, I would 100% reccomend them to anyone and I would NEVER switch back to contract plans with all their extra service charges. You can find cheaper phones on Ebay if you don't want to pay full-price. Also, if you ever have reception issues, look up the best service in yoru area and purchase the appropriate SIM card. You can also find them on Ebay or Amazon. I was given a T-mobile SIM at one point, and it was terrible for my area. I found a Verizon and purchased that beacsue it works better in my area.
I became a customer in January of 2014. I had heard from a friend it was great service. That was not my experience. The sales person at Walmart told me my phone would get the same signal as Verizon, nope not true. My fiance gets service on Verizon almost everywhere. I lose signal as soon as we hit the parkway to my grandparents, he has signal the entire time. My signal strength is always below 3 bars no matter where I am. Customer service is absolutely horrible. There was an outage lat winter and they acted like they had no clue and told me they couldn't help. Every time I call I get someone who barely speaks english and they all read off the same script. They don't know how to fix your issues. My picture messaging keeps messing up and they've now had to change my APN settings 4 times! I did receive $13.50 back from the lawsuit they went though, they are still cutting my data off though. That didn't do anything. I do not use my mobile data hardly any but I seem to get 3G more than the promised 4G. I chose to chat with them online instead of calling however, they take 10-20 mins in between each response before they reply to you. I feel they are trying to deal with more than one person at a time and that's not right. I will be leaving straight talk in January 2017. I feel I can get better service and customer service elsewhere.
Straight Talk is stealing customers money if I cancel service and I haven't had service but three days I should be entitled to a refund you don't keep the service and the money that is stealing they refused to refund me and I will post a review about my experience on YouTube I've also recorded phone call conversations with me speaking to customer service and refusing to refund me I will also make sure that is provided and the YouTube video and I will post a review on their Facebook as well I cancelled the service so I am entitled to a refund Straight Talk customer phone number that was cancelled XXX XXX XXXX
Having been a Straight Talk customer since 2008 (late), I have had nothing but negative encounters with their customer service ... at the beginning, I consulted with the customer service about a choice of phone, I purchased a recommended phone at Walmart, only to find that the phone suggested would not let me even check my e-mail ... since that time, I have gone through a number of phones (5 or 6?), ALL LGs or ZTEs ... this last experience (the reason I am writing) found me without a phone(again) for an extended period since May 29, 2016 ... the phone I sent was lost in their warehouse, the replace ticket was cancelled, I found this out after calling THEM on(or about) June 16 ... at which time, after much fussing, and even being transferred to TRACFONE (their supposed corporate anchor) I was promised that I would receive a Samsung Galaxy Core (i think I wrote that right) .... I was told to expect the phone on wednesday(today) ... I raced through rush-hour traffic after work, made the post office, found I had received two(2)!! boxes ... one was for shipping a phone back(done that MANY times!!!), and one contained an LG model phone!!!! .... calls to straight talk were deferred to Tracfones office where some VERY sarcastic/insulting guy (who identified himself as "assistant floor boss) called himself back-checking facts that I had already given him, told me that the Samsung ticket had been cancelled and I was to keep the LG ... I requested HIS boss, and was placed on hold for possibly 20 minutes!!!! , after which, some guy came to the phone, he was also insulting, tried to tell me that I had never purchased a phone worthy of a swap for a Samsung!! ... then when I tried to walk him back through this whole mess, he hung up on me!!!! .... what would YOU do ??? btw if any company people are trolling here the number is two-six-seven-two five zero-eight-six-six-one ... UNbelieveably [redacted] .... !!!!
Customer Service is TERRIBLE!! They out source their call center to inexperienced people that have no clue what they are doing. I've been on the phone with this [redacted] (customer service) for over an hour now with no help in fixing the problem. I've already given them my CC info for Auto Refill...now they want it AGAIN!! Yeah no....and they can NOT change my number AFTER they already told me they could and sent me a new sim card. This company is a complete JOKE!!!
How do these jokers still have an A with the Revdex.com? Their service is horrible, their customer service is nonexistent, and their phones are junk. I had their service for over a year and had nothing but problems.
Over the year that I had them, I had a basic flip phone, a ZTE Midnight, and an iPhone 5. All of these were supposedly brand new phones, and the flip phone and the ZTE Midnight started acting up within 3 months of when I bought them. Never did get the iPhone 5 activated, kept getting the runaround. Now, I don't know about you, but when I spend $700 on something (like I did for the iPhone 5), I expect it to work.
I dropped them and switched to T-Mobile, something I should have done from the start.
They should have an F, or better yet, be shut down.
I have been a customer with Straight Talk Wireless for several years, with a few months at a time being inactive.
Anytime I have had to contact customer service, technical support, etc. it has always been such a hassle. Calls are always long and drawn out, hard to understand foreign accents, and generally, unhelpful.
Only am a customer of Straight Talk because of the coverage of my area and convenience of "no contract".
I have a serious problem going on with straight talk and my service plan I was supposed to be switched over to the 10 gig $55 a month plan well they said that they could not switch me over to the 10 gig in the middle of the month so they took two weeks of my phone time kept me on the same $45 a month plan but told me that I would have three months of the 10 gig a month plan well I did not even get my 5 gigs for that month after they she said they switch me plans they just gave me the rest of the day that I had when they I added a new plan they kept the how much data I've used but they took my phone time and added more phone time messed up do I need this fixed
Trying to log into my account I created when I bought their service, I found they had the wrong email address in their records,. I called their technical support and gave them the only email address I have ever had. Was told they had a different address. I gave them my email address again, I was told the problem would be corrected in their system. After 1 hour and 4 more attempts, problem was not resolved. Their CS reps could barely speak English. I cannot access my account. Their on line web site would not recognize the serial number of my phone I inputted directly from the SN displayed on my phone when asked. All the information I submitted to them when I activated the service is not recognized in their system. I cannot access my balance, expiration date of the service, last billing information or payment history. Beyond my imagination how they have an A rating with the Revdex.com..
I have worked in the tech industry for 15 years and have seen some really bad customer phone support during that time, but I must give Straight Talk's customer support people in the Philippines the award for WORST CUSTOMER SERVICE IN THE UNIVERSE. On two different days, I was lied to, laughed at, put on hold repeatedly, and never got an answer for my questions. I asked to speak to a supervisor, but they put another tech on the phone instead and then he kept telling me to wait.. wait.. wait.. with all kinds of excuses for the waiting. But he was just toying with me. He would then speak to other techs in what sounded like Tagalog, and I could hear them laughing in the background. It was unbelievably bad, The product they said they would ship to me was never shipped. I was told contradictory information by different techs. I wish I could get answers from someone at corporate in Miami (Straight Talk & TracFone are the same company). Do they know how bad this customer service is? Do they care at all? I will stay with Verizon and spread the word in any way I can that people should avoid Straight Talk.
Absolutely the worst company is every area. I lost track of how many phones from this company that I went through. I finally bought my own iphone from a different company and had my Straight Talk account transferred to it. But this was not done easily and it cost way more then it should have. Their customer service is horrible. They tried telling me my SIM card would not work and it was a Straight Talk card, but I purchased another one just so I could get my phone working. When I did that, they said they had activated my old phone, which was not working, and I could still not use my iphone. They also put my $45 monthly service plan on my old phone as well. So I had to pay more money to get that taken care of. After SEVERAL months of arguing back and forth with them, they finally refunded me my $45 they had put on my old phone. They were rude, one guy told me to go somewhere else if I do not like their service, and another guy was basically screaming at me because I told him I am tired of the run around bs he was feeding me. That was about 6 months ago. Well now all of a sudden they sent me a message telling me that after 13 days of this billing cycle, I have already used my allotted data and they have reduced my data speed. I have NEVER even came close to using all my data over the years that I have used this company. They allow you 3 gb monthly pf data. I checked my usage when they sent me the message and I have only used 1.33 gb. I sent an email and told them I would rather not call because they are rude and give me the run around every time but I have in black in white that I have only used 1.33 gb of data and they should not have reduced my data speed. I received an email back saying that they reviewed my account and they did reduce my speed, well duh. They went on to say that I can call them to better understand my usage. I have not called because I know it will be a joke. It will be someone who speaks barely no English and they wont do a thing about it. The worst company to try and do business with. I plan on finding a new provider.
I loved my StraightTalk phones until the last couple of weeks. I had
no complaints at all, aside from some minor usually quickly resolved
issues with my new internet router also through the company. Recently
I upgraded from a cheap Samusung phone to a ZTE Majesty (my first true
NICE smartphone). Issues started just a couple of months after getting
the phone. This wasnât the first time I had issues with the battery in
a StraightTalk phone so it wasnât THAT big of a problem. I expected to
call, explain the problem, ask for a new phone and be done with it.
This had been an issue with my Samsung as well. No big deal right?
Well this has turned into a two week issue and I am honestly about to
just go to Boost Mobile. I was asked by ever single rep before my
first replacement for my ZTE Majesty was sent if I had turned the
phone on, if I had charged it, or had even plugged in the charger. I
can accept this being asked once but after being shifted to the third
or fourth person is this really necessary?! My own mother is one of
those technology challenged people so I realize yes there are people
who wouldnât plug something in properly etc but after I have made it
clear the phone was working and it was a battery problems, is that
necessary. The phone had worked fine until the week I requested my
replacement when the problem was quite clearly the battery. I
requested a battery and was told an entire new phone was necessary.
Not the best idea to my mind but I accepted it.
I sent my original phone in and had no real issues until the phone had
charged and I attempted to reactivate it. Then the issues started.
Needless to say reactivating my phone should my number expire before the second replacement is sent is iffy at best. The only advantage to this company is the price. The customer service is horrid.
With every single other phone I have had from Straight Talk it has
taken maybe ten minutes to activate, MAYBE! This phone never did start
working again. I called repeatedly explaining my problem.
My first replacement phone was sent in a timely manner but when it did
not work customer service started to give me the run around. I spent
OVER THREE AND A HALF HOURS on the phone with one rep. While I realize
there are certain steps that must be taken with each call that was
pathetic.
I was told to wait 24 hours and call back. I did, I waited 24 hours
and called back. Thus began my three and a half hour odyssey with the
rudest rep I have ever spoken with. By the time I had spoken with this
gentleman, and I use that term loosely, I had been told to turn my
phone off and on over a dozen times the same goes for dialing that
[redacted] (or *XXXXX) number. If that doesnât work the first time I
highly HIGHLY doubt it will work the sixteenth!
THEN I was informed by a very rude rep that my address did not exist
despite the fact it is the same address I have given to reps before
with no problem. While I live in a very rural area and expected, and
indeed had problems, before we were put on the 911 system and given a
"real address" this wasn't as annoying, now my house has a 911 address
and this should no longer be a problem. I was in fact told by a rep
that the town of Bluford, Illinois did not exist! It may be a very
small down (less than a thousand people) but it does exist, Iâve lived
here for over a decade.
When he finally accepted I just needed another replacement phone he
started asking questions I had no idea of the answers to. He wanted to
know âsecurity questionsâ such as when my phone was activated, what
date I had added my last card and what credit card number was attached
to my phone. I do not recall the first two and the last questions was
not applicable. My phone has NEVER had a credit card attracted to it
NOT EVER! I buy my cards every month at Walmart and do not use a
credit/debit card! The only time a credit card was used in connection
to this phone was the purchase. Thatâs it! And that is a credit card I
do not have access to because the phone was bought as a gift by my
mother. As for the other two questions who on earth keeps track of
things like that? I knew the approximate date for each but was told
that was not enough. Why on earth would I remember each of these
things?
As if that wasnât enough the original ZTE that was purchased was a
brand new phone. The phone I received as my first replacement was
refurbished. If I pay for a new phone I fully expect my replacement to
be a brand new phone. That phone has since been sent back to
StraightTalk and I have yet to get another new one. Every other time I
have sent in for a new phone it has only taken three or four days
period.
In short an entire month of service was paid for and I got maybe two
weeks of it. NOW Iâm out a monthsâ service and may or may not lose my
phone number.