Worst phone service imaginable. I've had them for over 5 months now, and the whole time service was constantly dropped and the customer support is a joke.
I asked to speak to someone in the U.S.A and they kept transferring me around the Philippines! I can barely understand them and I want to keep America working. Why cant they transfer me to the states? This would make me switch carrier. Straight talk is great unless you need customer service then they have really bad customer service and are well known for that. Sad.
I will never use this service again and will advise all friends and family to do the same. I have been a customer since 2009, always with 2-3 lines. Every single time I have needed to contact this company I have been met with either "we do not know how to do that" or "I'm sorry, let me send you another SIM card. That will fix the problem". I work for another cell company, and I know how to easy it is to do the simple tasks I ask Straight Talk to do because you as a customer do not have that access. Recently, I bought an iPhone with their company from Walmart. Package had not been opened, but it did not come with a SIM card in the package. So I tried to activate it, thinking maybe this particular model did not need a SIM. I received an error message, so I had to call them. I was told they would send me a new SIM in the mail, because I needed one to activate the phone. So I waited almost a week for the new SIM. When I received it, I put the SIM in the phone and activated it. I received another error. So I called them again. I was told the SIM card they had sent me had been activated with another number. I spoke with them for over an hour trying to get it straightened out. The end result was, too bad. Sorry we wasted your time and couldn't do anything. So I am selling all of my phones that I had through them and going to another company. Maybe they will better value customers that stay with them for 8 years.
This is the fourth day of trying to reestablish service with a Verizon Straight Talk phone I used just six months ago at this same location.
I have been told:
-The phone is not compatible
-You don't have service at your location
-It needs to be factory reset
-You don't need a SIM card
-You need a SIM card
My phone STILL remains inoperable. The last "senior" supervisor April (agent number XXXXXXXXX) refused to connect me to technical support saying they "knew nothing more than the representatives" and refused to connect me to a stateside operator.
I have spent a total of 3,1 hours on the phone over the four days of TRYING patiently to get service connected on this phone that was working fine with ST just six months ago.
MOST FRUSTRATING experience EVER. I will contact the attorney general's office and report how they have had me order items not needed and to question the legitimacy of their service originating from the Philippines, because the language barrier was so bad it took 4X the time to communicate things.
I have never been a customer of Straight Talk Airtime, no one in my family has ever been a customer of Straight Talk Airtime. Three times now in the last 90 days we have had to battle fraudulent charges from Straight Talk Airtime. Because of this we have had to cancel and reissue our credit cards and have had to work with our bank to get refunds for the fraud. We will also be filing with the Florida Attorney General as it appears this is a standard of practice for Straight Talk Airtime.
My son recently switched his service from AT&T to Straight Talk wireless. My ordeal began 3 days ago when my son started receiving messages stating that in order to make a call you must contact your service provider. he could not make nor receive any phone calls. Needless to say his bill is not due for another 3 weeks. we contacted straight talk to inform them of this problem. the representative advised us that we needed to contact AT&T who was the prior service provider in order to have the problem resolved (didnt make much sense) We contacted AT&T and they advised us that they could not fix a problem when the account is with another service provider. Understandably.AT&T advised that we may wish to try to speak with someone with tracfone. We think contact a tracfone and was told that the information that was given to us by AT&T was correct "you must contact straight talk again". the second phone call 2 straight talk we were able to speak with the gentleman that put us on hold for quite some time however was able to resolve the problem. He advised us that we would not have this problem again. the phone began working again after we spoke with that young man. Less than 24 hours later we had the same problem. I called Straight Talk again to advise and that we were having the same problem. the representative that I spoke with again advised me to go through that process of contacting AT&T because they were the network provide I explained to the representative that this is not the first time we've had this problem and a representative from straighttalk was able to have the problem resolved when it happened yesterday. The young man kept saying I'm sorry I can't help you but you need to contact the network provider at this point I became frustrated because then he made the statement that "we no longer... "Then paused and continue to see they could not help us we must contact the service provider at that point I informed him that within 24 hours the rules have changed? I asked to speak with a supervisor I was told that the supervisor was not available at that point. I told him I would prefer to wait. I was placed on hold for 10 minutes and of course the phone was disconnected. the representative from straight talk did immediately call me back. I advised him that I will again prefer to continue to wait to speak with the supervisor 47! Minutes later the phone was disconnected again. I then called straight talk back spoke with another representative explain the entire process all over again and it took all of 16 minutes for that representative to again resolve a problem they originally could do nothing to help me. This has been the most horrific customer service encounter ever!
We were satisfied with the service we received however their customer service is deplorable I have never had a worse experience communicating with a customer service representative from any company that I can recall. the representative when I asked for him to spell his name spelled out the word [redacted] I then informed the representative that I was recording the call and asked him to pronounce his name to which he pretended that he was having trouble hearing me he continued this behavior until such time as he said he could no longer hear me and then stopped speaking. I asked multiple times to speak to a supervisor his supervisor to which he said he was the only one there and he was the only supervisor. I am amazed and shocked that this company engages in this kind of behavior needless to say we are immediately checking our other cellular options. Terrible terrible terrible customer service
I was interested in switching from my current company to strait talk. I checked with ST to see if I could transfer my current phone over. According to ST, my phone was compatible. Bought the activation kit, and had trouble switching it over online. It kept saying that the Activation Code didn't exist. I was able to get ahold of someone in custom service, where they told me my phone wasn't compatible, but I did NOT need to purchase another activation code. I went and got a different phone, and checked with ST to see if that phone was compatible. It was, and read the directions to activate. Now I was told that ST was not available in my area, after checking that it was. I contacted ST again, and was told that both phones were compatible, I was not following instructions correctly and now I NEED to purchase a new activation code!! One I the worst companies I have dealt with.
I just checked my bank account and was charged 2 times for Dec, 2016 service. $46.52 X 2. I called straight talk and talked to [Joseph?] and was told that I had only been charged once. If this is true why am I showing 2 charges ?
On November 8th, 2016 I purchased Mobile Hot Spot Model #ZTE Z299DL at Wal-Mart for $50.00 plus a data card for $15.00. I activated the Hot Spot and set up an account at StraightTalk.com. For the following week I logged into my account every day to check my remaining data. My account gave me my service end date but nothing about my remaining or used data. Each day I also called customer service to ask for my balance and help to access my balance on line. Each day I was given a different balance and a different excuse for a reason that I could not access this information myself. One excuse was the server was down, really for a whole week?
On the seventh day I logged on to Straight Talks Facebook page. I was directed to a live chat where I was given a telephone number and a pin number. I called the number and spent over 40 minutes while the customer service person kept putting me on hold. Finally he said he must be my browser and gave me a number for ZTE which I called and they have no access to Straight Talks website. I have Windows 10 and my browser is Edge, up to date. Any person with a little knowledge of computers and the internet would know that if I can access the internet and access my account the problem is not my internet browser.
My observation of your customer service representatives, from my week long interaction, is that they either don't know anything and/or don't want to know anything. I am sure the solution would have been very simple if anyone bothered themselves. I am now out a total of $65.00. I had to use most of the data I purchased for $15.00 to try to resolve this issue.
I am wondering if not allowing a customer to check their data usage is deliberate. Your most recent model of Mobile Hot Spot, which is the only one Wal-Mart sells, does not have the data counter as your previous one. With no meter on the device and a customer not able to check their balance on line leaves them with no way to keep track of their remaining date. This would force them to use up the data allotted by the refill card and before the service date ends. If they have joined any of your on line service plans Straight Talk could just add more date, a financial gain for Straight Talk.
This company has the worst customer service, no one has the same story, no matter who you speak with. My son's phone was not 30 days old it tore up, I called on Sat and told them the screen was black with green lines going through it, I did all the things the IT tech stated to do, it still would not work. I asked could his replacement phone be rushed, he has to ride he city bus to school, and I did not want him without a phone for 14-20 days, and I found this unacceptable. So at first the lady seemed confused and kept stating did I want a refund, I told her no I needed a replacement he had to have a phone. Finally getting nowhere with her I get to a supervisor after 3 call backs on my behalf to get someone who understood what I was saying. She tells me send the phone back Monday and give them the tracking number and they will go ahead and send his phone. I called Monday after leaving FedEx gave them the tracking number, and the man said he entered it that I would receive a tracking email for the new replacement phone later that day. Tuesday afternoon I called because I had not received that tracking number, I was told do not worry about the representative stated they saw the shipment order was sent over to the warehouse, everything is fine the phone would ship that night to be in hand by Wed. Wednesday 1530 I call asking where is the phone? I still had not received a tracking number, the first representative was being very vague stated they had 14-20 days to replace the phone, I informed him of my conversation Sat, he again repeated the 14-20 days. I asked for a manager and he states he is a manager. I told him I was unhappy with the service and this was unacceptable. He then sat quietly, I told him I wanted a manager, I sat on hold 52mins before [redacted] the manager came on the phone. II told him everything he repeated 14-20 days. I told him I wanted to file a complaint, he says is there anything else I can help you with I said yes I want to file a complaint. He said ok. I asked who the CEO was he said we don't have to tell you, I asked was he refusing he said no but we cannot tell you. I told him I wanted to file my complaint and after being on the phone for 1hr 46mins, 52 of those mins waiting for him to get to the phone he just hangs up.
Pinnacle Construction exceeded my wildest expectations! The technical knowledge shared between [redacted] and [redacted] is second to none! I swear they could be professors not only on roofing but on all aspects of residential and commercial remodeling. From start to finish they treated me like family and handled the process with my insurance company exquisitely! There is no group better in West Alabama in determining storm damage and working with insurance adjusters to reach a fair and beneficial outcome. Not only did they install a beautiful and technically flawless roof, I also retained them to install new gutters and replace several windows and found their pricing and service first rate! I would recommend to anyone to please contact them regarding any roofing and remodeling needs. They also offer free inspections and a great referral program. Whether you contact [redacted] or [redacted] (205) 452-9925 you will not be disappointed!
The worst customer service ever. Just disconnects when they don't want to talk. It happened to me several times!!! I was just charged wrong amount. And they are saying that they cannot do anything and I'll be charged correct amount next time ( I wanted to be on automatic refill which is cheaper but instead they did one time refill).
I purchased my Samsung Galaxy at Wal Mart and signed up for Straight Talk. Should have done my due diligence first, shame on me. After struggling for some time with poor connectivity and very slow service, it was apparently determined the SIM card was bad. We had several conversations, they finally said they'd send a new SIM card but could not do any better than five to seven work days for delivery. I waited a week for the card, and when it arrived it was the WRONG CARD!!! So now I have to wait another five to seven days for another card. Unbelievable!!! The WILL NOT overnight a card, even though the initial SIM was crappy and the replacement was the WRONG CARD. This is my only phone, I'm a nurse who works PRN which means unless I can be reached by phone, I don't work AT ALL!!! Absolutely disgraceful. Shame, shame, shame on Straight Talk.
Straight talk is a great company yes they sometimes have issues with something with their phones but they get it fixed I know a lot of people complain about them but they aren't bad.
This company is incapable of customer service which is sad because this company does not own the networks their service is carried over. Therefore, customer service is essentially the only thing they do. Their call center is in south america so they speak English with a heavy accent, making it very hard to understand them as they read numbers and give details. If you are transferred, expect to retell every detail of your problems, because either they don't read notes or none are taken by the previous representative.
The following is a brief summary of my last experience: I ordered a phone the first of October from their online store. When I received the phone and activated it, the screen went blank within 12 hours. Notification sounds were being played and such, but the display did not work. I arranged for a replacement, and received a different, cheaper phone in return almost two weeks later. I called back and spent another hour with CS to straightened that out, and received a refurbished replacement in return two weeks later. I called back for another hour where I repeatedly explained that a refurb is not a suitable replacement for the brand new phone I ordered to begin with and they finally agreed. Two weeks later I received another phone, refurbished, and again a cheaper model than I ordered to begin with. I just spent another hour on the phone with them, and they still promise the new phone I ordered by next week. I currently don't have a complaint, because they are still working to fulfill my requests, but I feel they cannot fully compensate me for all the time I have spent on the phone and without the product I purchased.
Horrible customer service and website errors. I placed an order on the website for the bring your own phone program. They have a tool on the website where you check your phones IMEI number to see if it is eligible. Mine was according to their website and I ordered the activation kit for $45. When I got the kit and went to activate, the chat rep told me my phone was not eligible and that there was a problem with the website IMEI checker. He said to call and get a refund. So I did call and they do no issue refunds for orders on the website. I complained that it was not my fault and it was a problem with the website. I spoke with a manager who was not helpful at all and insisted that she could not issue a refund, even though I explained it was their websites fault. The reps were not helpful at all. When I asked to speak with the manager's manager, she told me no one was higher than her and I couldn't speak to anyone else. Just horrible. Stay away.
Worst phone service imaginable. I've had them for over 5 months now, and the whole time service was constantly dropped and the customer support is a joke.
I asked to speak to someone in the U.S.A and they kept transferring me around the Philippines! I can barely understand them and I want to keep America working. Why cant they transfer me to the states? This would make me switch carrier. Straight talk is great unless you need customer service then they have really bad customer service and are well known for that. Sad.
I will never use this service again and will advise all friends and family to do the same. I have been a customer since 2009, always with 2-3 lines. Every single time I have needed to contact this company I have been met with either "we do not know how to do that" or "I'm sorry, let me send you another SIM card. That will fix the problem". I work for another cell company, and I know how to easy it is to do the simple tasks I ask Straight Talk to do because you as a customer do not have that access. Recently, I bought an iPhone with their company from Walmart. Package had not been opened, but it did not come with a SIM card in the package. So I tried to activate it, thinking maybe this particular model did not need a SIM. I received an error message, so I had to call them. I was told they would send me a new SIM in the mail, because I needed one to activate the phone. So I waited almost a week for the new SIM. When I received it, I put the SIM in the phone and activated it. I received another error. So I called them again. I was told the SIM card they had sent me had been activated with another number. I spoke with them for over an hour trying to get it straightened out. The end result was, too bad. Sorry we wasted your time and couldn't do anything. So I am selling all of my phones that I had through them and going to another company. Maybe they will better value customers that stay with them for 8 years.
This is the fourth day of trying to reestablish service with a Verizon Straight Talk phone I used just six months ago at this same location.
I have been told:
-The phone is not compatible
-You don't have service at your location
-It needs to be factory reset
-You don't need a SIM card
-You need a SIM card
My phone STILL remains inoperable. The last "senior" supervisor April (agent number XXXXXXXXX) refused to connect me to technical support saying they "knew nothing more than the representatives" and refused to connect me to a stateside operator.
I have spent a total of 3,1 hours on the phone over the four days of TRYING patiently to get service connected on this phone that was working fine with ST just six months ago.
MOST FRUSTRATING experience EVER. I will contact the attorney general's office and report how they have had me order items not needed and to question the legitimacy of their service originating from the Philippines, because the language barrier was so bad it took 4X the time to communicate things.
I will never recommend ST to anyone.
I have never been a customer of Straight Talk Airtime, no one in my family has ever been a customer of Straight Talk Airtime. Three times now in the last 90 days we have had to battle fraudulent charges from Straight Talk Airtime. Because of this we have had to cancel and reissue our credit cards and have had to work with our bank to get refunds for the fraud. We will also be filing with the Florida Attorney General as it appears this is a standard of practice for Straight Talk Airtime.
This has been the most awful customer service EVER. They try to blame you because they don't know what they are doing.
My son recently switched his service from AT&T to Straight Talk wireless. My ordeal began 3 days ago when my son started receiving messages stating that in order to make a call you must contact your service provider. he could not make nor receive any phone calls. Needless to say his bill is not due for another 3 weeks. we contacted straight talk to inform them of this problem. the representative advised us that we needed to contact AT&T who was the prior service provider in order to have the problem resolved (didnt make much sense) We contacted AT&T and they advised us that they could not fix a problem when the account is with another service provider. Understandably.AT&T advised that we may wish to try to speak with someone with tracfone. We think contact a tracfone and was told that the information that was given to us by AT&T was correct "you must contact straight talk again". the second phone call 2 straight talk we were able to speak with the gentleman that put us on hold for quite some time however was able to resolve the problem. He advised us that we would not have this problem again. the phone began working again after we spoke with that young man. Less than 24 hours later we had the same problem. I called Straight Talk again to advise and that we were having the same problem. the representative that I spoke with again advised me to go through that process of contacting AT&T because they were the network provide I explained to the representative that this is not the first time we've had this problem and a representative from straighttalk was able to have the problem resolved when it happened yesterday. The young man kept saying I'm sorry I can't help you but you need to contact the network provider at this point I became frustrated because then he made the statement that "we no longer... "Then paused and continue to see they could not help us we must contact the service provider at that point I informed him that within 24 hours the rules have changed? I asked to speak with a supervisor I was told that the supervisor was not available at that point. I told him I would prefer to wait. I was placed on hold for 10 minutes and of course the phone was disconnected. the representative from straight talk did immediately call me back. I advised him that I will again prefer to continue to wait to speak with the supervisor 47! Minutes later the phone was disconnected again. I then called straight talk back spoke with another representative explain the entire process all over again and it took all of 16 minutes for that representative to again resolve a problem they originally could do nothing to help me. This has been the most horrific customer service encounter ever!
We were satisfied with the service we received however their customer service is deplorable I have never had a worse experience communicating with a customer service representative from any company that I can recall. the representative when I asked for him to spell his name spelled out the word [redacted] I then informed the representative that I was recording the call and asked him to pronounce his name to which he pretended that he was having trouble hearing me he continued this behavior until such time as he said he could no longer hear me and then stopped speaking. I asked multiple times to speak to a supervisor his supervisor to which he said he was the only one there and he was the only supervisor. I am amazed and shocked that this company engages in this kind of behavior needless to say we are immediately checking our other cellular options. Terrible terrible terrible customer service
I was interested in switching from my current company to strait talk. I checked with ST to see if I could transfer my current phone over. According to ST, my phone was compatible. Bought the activation kit, and had trouble switching it over online. It kept saying that the Activation Code didn't exist. I was able to get ahold of someone in custom service, where they told me my phone wasn't compatible, but I did NOT need to purchase another activation code. I went and got a different phone, and checked with ST to see if that phone was compatible. It was, and read the directions to activate. Now I was told that ST was not available in my area, after checking that it was. I contacted ST again, and was told that both phones were compatible, I was not following instructions correctly and now I NEED to purchase a new activation code!! One I the worst companies I have dealt with.
I just checked my bank account and was charged 2 times for Dec, 2016 service. $46.52 X 2. I called straight talk and talked to [Joseph?] and was told that I had only been charged once. If this is true why am I showing 2 charges ?
On November 8th, 2016 I purchased Mobile Hot Spot Model #ZTE Z299DL at Wal-Mart for $50.00 plus a data card for $15.00. I activated the Hot Spot and set up an account at StraightTalk.com. For the following week I logged into my account every day to check my remaining data. My account gave me my service end date but nothing about my remaining or used data. Each day I also called customer service to ask for my balance and help to access my balance on line. Each day I was given a different balance and a different excuse for a reason that I could not access this information myself. One excuse was the server was down, really for a whole week?
On the seventh day I logged on to Straight Talks Facebook page. I was directed to a live chat where I was given a telephone number and a pin number. I called the number and spent over 40 minutes while the customer service person kept putting me on hold. Finally he said he must be my browser and gave me a number for ZTE which I called and they have no access to Straight Talks website. I have Windows 10 and my browser is Edge, up to date. Any person with a little knowledge of computers and the internet would know that if I can access the internet and access my account the problem is not my internet browser.
My observation of your customer service representatives, from my week long interaction, is that they either don't know anything and/or don't want to know anything. I am sure the solution would have been very simple if anyone bothered themselves. I am now out a total of $65.00. I had to use most of the data I purchased for $15.00 to try to resolve this issue.
I am wondering if not allowing a customer to check their data usage is deliberate. Your most recent model of Mobile Hot Spot, which is the only one Wal-Mart sells, does not have the data counter as your previous one. With no meter on the device and a customer not able to check their balance on line leaves them with no way to keep track of their remaining date. This would force them to use up the data allotted by the refill card and before the service date ends. If they have joined any of your on line service plans Straight Talk could just add more date, a financial gain for Straight Talk.
This company has the worst customer service, no one has the same story, no matter who you speak with. My son's phone was not 30 days old it tore up, I called on Sat and told them the screen was black with green lines going through it, I did all the things the IT tech stated to do, it still would not work. I asked could his replacement phone be rushed, he has to ride he city bus to school, and I did not want him without a phone for 14-20 days, and I found this unacceptable. So at first the lady seemed confused and kept stating did I want a refund, I told her no I needed a replacement he had to have a phone. Finally getting nowhere with her I get to a supervisor after 3 call backs on my behalf to get someone who understood what I was saying. She tells me send the phone back Monday and give them the tracking number and they will go ahead and send his phone. I called Monday after leaving FedEx gave them the tracking number, and the man said he entered it that I would receive a tracking email for the new replacement phone later that day. Tuesday afternoon I called because I had not received that tracking number, I was told do not worry about the representative stated they saw the shipment order was sent over to the warehouse, everything is fine the phone would ship that night to be in hand by Wed. Wednesday 1530 I call asking where is the phone? I still had not received a tracking number, the first representative was being very vague stated they had 14-20 days to replace the phone, I informed him of my conversation Sat, he again repeated the 14-20 days. I asked for a manager and he states he is a manager. I told him I was unhappy with the service and this was unacceptable. He then sat quietly, I told him I wanted a manager, I sat on hold 52mins before [redacted] the manager came on the phone. II told him everything he repeated 14-20 days. I told him I wanted to file a complaint, he says is there anything else I can help you with I said yes I want to file a complaint. He said ok. I asked who the CEO was he said we don't have to tell you, I asked was he refusing he said no but we cannot tell you. I told him I wanted to file my complaint and after being on the phone for 1hr 46mins, 52 of those mins waiting for him to get to the phone he just hangs up.
Pinnacle Construction exceeded my wildest expectations! The technical knowledge shared between [redacted] and [redacted] is second to none! I swear they could be professors not only on roofing but on all aspects of residential and commercial remodeling. From start to finish they treated me like family and handled the process with my insurance company exquisitely! There is no group better in West Alabama in determining storm damage and working with insurance adjusters to reach a fair and beneficial outcome. Not only did they install a beautiful and technically flawless roof, I also retained them to install new gutters and replace several windows and found their pricing and service first rate! I would recommend to anyone to please contact them regarding any roofing and remodeling needs. They also offer free inspections and a great referral program. Whether you contact [redacted] or [redacted] (205) 452-9925 you will not be disappointed!
Been on the phone with straight talk for 8 hours at this point just trying to get my phone activated. TERRIBLE CUSTOMER SERVICE!
The worst customer service ever. Just disconnects when they don't want to talk. It happened to me several times!!! I was just charged wrong amount. And they are saying that they cannot do anything and I'll be charged correct amount next time ( I wanted to be on automatic refill which is cheaper but instead they did one time refill).
I purchased my Samsung Galaxy at Wal Mart and signed up for Straight Talk. Should have done my due diligence first, shame on me. After struggling for some time with poor connectivity and very slow service, it was apparently determined the SIM card was bad. We had several conversations, they finally said they'd send a new SIM card but could not do any better than five to seven work days for delivery. I waited a week for the card, and when it arrived it was the WRONG CARD!!! So now I have to wait another five to seven days for another card. Unbelievable!!! The WILL NOT overnight a card, even though the initial SIM was crappy and the replacement was the WRONG CARD. This is my only phone, I'm a nurse who works PRN which means unless I can be reached by phone, I don't work AT ALL!!! Absolutely disgraceful. Shame, shame, shame on Straight Talk.
Straight talk is a great company yes they sometimes have issues with something with their phones but they get it fixed I know a lot of people complain about them but they aren't bad.
Straight talk is a complete garbage
This company is incapable of customer service which is sad because this company does not own the networks their service is carried over. Therefore, customer service is essentially the only thing they do. Their call center is in south america so they speak English with a heavy accent, making it very hard to understand them as they read numbers and give details. If you are transferred, expect to retell every detail of your problems, because either they don't read notes or none are taken by the previous representative.
The following is a brief summary of my last experience: I ordered a phone the first of October from their online store. When I received the phone and activated it, the screen went blank within 12 hours. Notification sounds were being played and such, but the display did not work. I arranged for a replacement, and received a different, cheaper phone in return almost two weeks later. I called back and spent another hour with CS to straightened that out, and received a refurbished replacement in return two weeks later. I called back for another hour where I repeatedly explained that a refurb is not a suitable replacement for the brand new phone I ordered to begin with and they finally agreed. Two weeks later I received another phone, refurbished, and again a cheaper model than I ordered to begin with. I just spent another hour on the phone with them, and they still promise the new phone I ordered by next week. I currently don't have a complaint, because they are still working to fulfill my requests, but I feel they cannot fully compensate me for all the time I have spent on the phone and without the product I purchased.
Horrible customer service and website errors. I placed an order on the website for the bring your own phone program. They have a tool on the website where you check your phones IMEI number to see if it is eligible. Mine was according to their website and I ordered the activation kit for $45. When I got the kit and went to activate, the chat rep told me my phone was not eligible and that there was a problem with the website IMEI checker. He said to call and get a refund. So I did call and they do no issue refunds for orders on the website. I complained that it was not my fault and it was a problem with the website. I spoke with a manager who was not helpful at all and insisted that she could not issue a refund, even though I explained it was their websites fault. The reps were not helpful at all. When I asked to speak with the manager's manager, she told me no one was higher than her and I couldn't speak to anyone else. Just horrible. Stay away.