Absolutely the worst company I have ever had the misfortune of dealing with. Hands down the worst support experience of my life. Reps are not only rude, but entirely incompetent and unable to resolve even basic issues such as activating a phone. I'll reiterate - a wireless service provider has, for three days, been unable to successfully activate a phone, after at least 8-10 hours of total time on the phone troubleshooting the issue.
Undoubtedly the most inefficient, incompetent, pathetic excuse of a company I have ever encountered in my life.
Did not use the phone for several months and they gave me a new phone number. Problem is that for the last two months the card time went to the old number I no longer have. They fixed it for me last month 12-16 but this month they say they cannot fix it twice so I am out a $45.00 card and they say I will have to buy another card. But no guarantee that it will not put that card on the old # again. I don't think so. And even though the phone was given a new # in the my account of the phone it still has the old #. And the customer service was terrible. They were almost impossible to understand. Besides not being helpful. I entered my ph # below but it doesn't work.lol
Well,my first encounter with straight talk was trying to get service turned on on my LGG3 cell.we never did get that one hooked up so in the meantime I purchased after this 55 dollar kit that was guaranteed to work and it didn't so they told me to mail it tracfone wirelessinc. Att:refund dept. [redacted] XXXXX so I did. No I went to Walmart and purchased a straight talk phone called an LG premier got a months service hooked up. All was well except 1 and 1/2 weeks before the end of the month NO data...then purchased a airtime card for last month well my son went and got it for me.lost the receipt between Walmart and home. After 2 days of trying to get this card to work because straight talk kept saying it hadn't been scanned properly at the store I had taken it back to the store twice got accused of lying about that fact from an employee at straighttalk! they told me to go ahead and mail it back to them for a refund so on the 14 of nov. I mailed the package and on the 17th I called with the postal receipt to give them the tracking number to prove I had sent it and the guy told me it was put thru and I would have my refund within 30 days. Forget the fact they are rude and condisendibg to you when you call.,,,then a few days later a gal calls me from straighttalk telling me I would only get a refund for the first kit I bought and I argued that it had already been settled and what I was told she argued like crazy with me and put me on hold when I insisted on seeking to a supervisor and Noone ever got back on the phone. I have had 3 more conversations terrible ones cuz they always act like this is the first they are hearing about it and now their story is the only way they do refunds I s by fax or email!!!!! Sorry but I am so mad. I had another run in today because I went on my homepage to t g e straighttalk app. And sounded off twice on the site where they ask about your experience with them do I to L d my storey and they emailed me giving me a pin number to use when I call them and when I did was repremanded about the stupid pin them saying it was not a valid reference number and I was like I can't help it that this is what I was asked to do.what a bunch of creeps they don't keep track of nothing although they expect me to.and by the way I do I even keep the airtime cards with the dates on them for reference.they cut your data off ya can't download backup watch videos on utube cuz ya can't even get to utube anyways and when you finally do they won't load up and play. They owe me months of data and 55.00 and 45.00 plus tax not to mention the mental anguish for their lies and such
a very unrepeatable business practiceto state that the service provided is unlimited talk text and web when in fact the text and web are highly limited I was told by customer service representative and a technical support and technical support supervisor was receiving 65 kilobytes per second that is the speed that the services throttle down to after the three gigabyte cap that is set by the cellular service provider you never actually reach 3 gigabytes of data before your service is throttled then on top of everything else your throttled bandwidth speed is actually below 15 kilobytes per second limiting functionality of web sites affectively limiting web activity so there claim of unlimited web is misleading and false service statement.
This is the worst company I have ever had to deal with. The customer service is horrible! I have been on hold over 5 hours in the course of 3 days trying to get my phone activated. You are transferred from department to department, put on hold, this time still holding at 145 minutes! Are you kidding me? Phone is still not activated. If I had not already purchased this phone I would never give them another dime. My time is worth much more than this.
Customer Service is non-existant at this company. I endured being hung up on by their automated system numerous times. I was constantly told my pin was wrong and when we finally got around to "I can change your pin so that we can make it easier for you", the pin they told me I had set up was one I would NEVER have used!
While trying to add airtime they continually asked for things I had to hang up and call back to renew. Of course, this put me back into a ridiculous voice mail system from which there is NO WAY to get to an operator. When I asked for the person who asked me to call back, I was told "we can put you through to that department, but there is no way we can transfer you directly to her." That department then tells me "we have a lot of people named _____ here and no way to transfer you to the right one. I will help you." She then asks me the same questions, I give the same answers plus the information I had just given, and am told I need yet another number that I will have to hang up, find and call back with. When she said okay, call back and ask for ____" I nearly lost it since I had just gone through that and been told it was impossible to transfer me to the same person.
I call back and finally get someone who seems to know what customer service is. He is the one who changed my pin to one I could easily remember (I have two that I use for almost everything) and finally gets the job done. Several of the things they told me they had to do were direct violations of FCC regulations.
My summary, this company need to learn what customer service means. My second summary, they need to fix their voice recognition system to allow for immediate transfer to a customer service rep if that is what the customer wants. Their customer service personnel would thank them I am sure since people would not already be irate before they even say hello.
Absolutely the worst company I have ever had the misfortune of dealing with. Hands down the worst support experience of my life. Reps are not only rude, but entirely incompetent and unable to resolve even basic issues such as activating a phone. I'll reiterate - a wireless service provider has, for three days, been unable to successfully activate a phone, after at least 8-10 hours of total time on the phone troubleshooting the issue.
Undoubtedly the most inefficient, incompetent, pathetic excuse of a company I have ever encountered in my life.
Did not use the phone for several months and they gave me a new phone number. Problem is that for the last two months the card time went to the old number I no longer have. They fixed it for me last month 12-16 but this month they say they cannot fix it twice so I am out a $45.00 card and they say I will have to buy another card. But no guarantee that it will not put that card on the old # again. I don't think so. And even though the phone was given a new # in the my account of the phone it still has the old #. And the customer service was terrible. They were almost impossible to understand. Besides not being helpful. I entered my ph # below but it doesn't work.lol
Well,my first encounter with straight talk was trying to get service turned on on my LGG3 cell.we never did get that one hooked up so in the meantime I purchased after this 55 dollar kit that was guaranteed to work and it didn't so they told me to mail it tracfone wirelessinc. Att:refund dept. [redacted] XXXXX so I did. No I went to Walmart and purchased a straight talk phone called an LG premier got a months service hooked up. All was well except 1 and 1/2 weeks before the end of the month NO data...then purchased a airtime card for last month well my son went and got it for me.lost the receipt between Walmart and home. After 2 days of trying to get this card to work because straight talk kept saying it hadn't been scanned properly at the store I had taken it back to the store twice got accused of lying about that fact from an employee at straighttalk! they told me to go ahead and mail it back to them for a refund so on the 14 of nov. I mailed the package and on the 17th I called with the postal receipt to give them the tracking number to prove I had sent it and the guy told me it was put thru and I would have my refund within 30 days. Forget the fact they are rude and condisendibg to you when you call.,,,then a few days later a gal calls me from straighttalk telling me I would only get a refund for the first kit I bought and I argued that it had already been settled and what I was told she argued like crazy with me and put me on hold when I insisted on seeking to a supervisor and Noone ever got back on the phone. I have had 3 more conversations terrible ones cuz they always act like this is the first they are hearing about it and now their story is the only way they do refunds I s by fax or email!!!!! Sorry but I am so mad. I had another run in today because I went on my homepage to t g e straighttalk app. And sounded off twice on the site where they ask about your experience with them do I to L d my storey and they emailed me giving me a pin number to use when I call them and when I did was repremanded about the stupid pin them saying it was not a valid reference number and I was like I can't help it that this is what I was asked to do.what a bunch of creeps they don't keep track of nothing although they expect me to.and by the way I do I even keep the airtime cards with the dates on them for reference.they cut your data off ya can't download backup watch videos on utube cuz ya can't even get to utube anyways and when you finally do they won't load up and play. They owe me months of data and 55.00 and 45.00 plus tax not to mention the mental anguish for their lies and such
a very unrepeatable business practiceto state that the service provided is unlimited talk text and web when in fact the text and web are highly limited I was told by customer service representative and a technical support and technical support supervisor was receiving 65 kilobytes per second that is the speed that the services throttle down to after the three gigabyte cap that is set by the cellular service provider you never actually reach 3 gigabytes of data before your service is throttled then on top of everything else your throttled bandwidth speed is actually below 15 kilobytes per second limiting functionality of web sites affectively limiting web activity so there claim of unlimited web is misleading and false service statement.
This is the worst company I have ever had to deal with. The customer service is horrible! I have been on hold over 5 hours in the course of 3 days trying to get my phone activated. You are transferred from department to department, put on hold, this time still holding at 145 minutes! Are you kidding me? Phone is still not activated. If I had not already purchased this phone I would never give them another dime. My time is worth much more than this.
Customer Service is non-existant at this company. I endured being hung up on by their automated system numerous times. I was constantly told my pin was wrong and when we finally got around to "I can change your pin so that we can make it easier for you", the pin they told me I had set up was one I would NEVER have used!
While trying to add airtime they continually asked for things I had to hang up and call back to renew. Of course, this put me back into a ridiculous voice mail system from which there is NO WAY to get to an operator. When I asked for the person who asked me to call back, I was told "we can put you through to that department, but there is no way we can transfer you directly to her." That department then tells me "we have a lot of people named _____ here and no way to transfer you to the right one. I will help you." She then asks me the same questions, I give the same answers plus the information I had just given, and am told I need yet another number that I will have to hang up, find and call back with. When she said okay, call back and ask for ____" I nearly lost it since I had just gone through that and been told it was impossible to transfer me to the same person.
I call back and finally get someone who seems to know what customer service is. He is the one who changed my pin to one I could easily remember (I have two that I use for almost everything) and finally gets the job done. Several of the things they told me they had to do were direct violations of FCC regulations.
My summary, this company need to learn what customer service means. My second summary, they need to fix their voice recognition system to allow for immediate transfer to a customer service rep if that is what the customer wants. Their customer service personnel would thank them I am sure since people would not already be irate before they even say hello.