Stratford Career Institute

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Our school is a private distance learning provider offering diploma programs as self-paced, independent study by correspondenceOur programs cover a wide variety of disciplines, and are designed to help individuals in the furtherance of their vocational training or intellectual interests Our goal is to accommodate adult individuals through flexible, convenient, and affordable educational programs.In this case, I was unable to locate an existing student file in our records associated with the name and contact information providedI would certainly welcome the opportunity to address any questions or concerns you may have, and to assist to the best of my ability in this matterIt would be helpful, however, if you are able to provide the student account number associated with the issues you have experienced, or please contact our Student Services department at your convenience with additional contact information which may have been current during the period of enrollment and which may assist us in locating the appropriate student record

Stratford Career Institute (SCI) is a distance learning provider offering diploma programs as self-paced, independent study by correspondenceOur programs cover a wide variety of disciplines, and are designed to help individuals in the furtherance of their vocational training or intellectual interestsOur goal is to accommodate adult individuals through flexible, convenient, and affordable educational programsStratford Career Institute is committed to the principle of equal opportunity in education and employmentThe Institute does not discriminate against individuals on the basis of race, color, sex, sexual orientation, religion, disability, age, veteran status, or national or ethnic origin in the administration of its educational policies, admissions policies, employment policies, and other Institute administered programs and activitiesSome of the student's concerns expressed in the present message are not entirely clear to meOur tuition agreement does stipulate a period of five days during which a student is welcome to discontinue a program without any obligation to the schoolBeyond that period, some charges do applyCancellation policies and procedures are described in detail in our Tuition Protection Agreement, to which terms the student agreed during her online enrollment process, and which document is posted on our website should the student wish to review the detailsPlease also note that consideration may generally be extended where cancellation is demonstrated to be required for health or medical reasonsWhile our Admissions representatives will certainly return phone calls in a situation where a message has been left with us, I would like to make it clear that they do not otherwise make outgoing sales callsBoth enrollments indicated in the present complaint were conducted through our online enrollment process without the involvement of any Admissions representativeOur records indicate that the student's Beauty Care program, previously cancelled, was reactivated at the student's request just yesterday, on August 4, At that time, she asked to be supplied with some replacement material related to her initial study module, which material is set to ship out to her shortlyWith respect to the Fashion Merchandising & Design program, the record indicates that the student chose to withdraw approximately one month subsequent to her enrollment and the account currently shows an outstanding balance of $Should the student wish to bring the account up to date and continue with the program, she is certainly welcome to do soIn any event, I would welcome the opportunity to address the student's specific concerns, and to assist to the best of my ability in resolving any residual issues, should the student wish to contact me directly through our Student Services department

Our school strives to provide high-quality distance education programsWe have indeed extended educational services to well over one million adult students over more than twenty years, and our surveys have indicated a very high rate of satisfaction amongst our graduate respondentsWhile it is certainly unfortunate that the course of study has not evidently met with the student's expectations or assumptions, the student did proactively request, receive, and complete a portion of the program, and she has been charged reasonably that part of the tuition for which she is responsible in keeping with the terms to which she had agreed at the time of her enrollment

The High School course offered by our school is a general studies program designed to provide students with a sound knowledge of several key subject areas and to help them function more effectively, especially in the employment marketThe program is not, however, intended to substitute for state-sponsored diploma or equivalency programsParticular schools and employers may not recognize completion of the program as high school equivalencySCI does not currently claim any academic accreditation, nor have we ever done soWhile the program is generally intended for employment purposes, the school cannot guarantee employment as a result of completionEmployment prospects will, of course, depend on local demand and requirements, applicant quality, and many other factorsStudents who do desire to pursue additional education at any other institution are strongly advised to investigate the specific admissions requirements that may be involved, as such requirements are defined by the individual institutions and will vary from place to place as well as over timeStudents should not assume that successful completion of our program will allow for admission to a particular school, college, or universityIn some cases, students may have access to alternative admissions paths whereby some traditional criteria are waived, and in other instances, students may be required to pass a state GED exam to show their college readinessWhile it is unfortunate that the course has not apparently met with the student's present expectations or assumptions, in this case, the student's course of study, related services, and completion documents have all been supplied in accordance with the student's enrollment agreementThe student has paid her tuition in keeping with that agreementSince her enrollment in the program on May 3, 2010, the student has successfully completed all course requirements, and she graduated on September 6, SCI provides high-quality distance education programs and we remain committed to maintaining a reasonable level of support for students and graduates in their efforts to reach their own career objectivesI would maintain that the education provided through this course of study may very well assist both employment prospects and effectiveness, and it should remain a positive supplement to any other training or educational path the student may wish to followBeyond the academic achievement involved, any education a student receives is likely to provide a competitive advantage and increased effectiveness and opportunity, even where additional training or requirements may be mandated or desirableWe would certainly be pleased to accommodate the student should reference letters or transcripts be required to assist in any future endeavors she may choose to undertake

SCI is a distance learning provider offering self-paced, independent study courses by correspondenceOur diploma programs cover a variety of disciplines and are designed to help adult individuals in the furtherance of their intellectual interests or vocational developmentOur school has provided educational services to over one million students during the past twenty years, and our surveys have indicated a very high rate of satisfaction amongst our graduate respondentsThe High School program offered by SCI is a general studies course designed to provide students with a sound knowledge of several key subject areas and to help them function more effectively in the job marketProspective and current students are certainly well-advised to ensure that their chosen program is suitable for their own personal or career development objectivesThe High School program is not intended to be a substitute for state-sponsored diploma or equivalency programsThis is explicitly stated in the descriptive program brochure, which students generally receive prior to enrolling in the program: "[this program] is not, nor is it intended to be, a substitute for state-sponsored High School or GED programsBefore enrolling, please ensure that this program meets your personal, educational and career objectives." It is our sincere intention that students clearly understand the nature of their program and derive significant benefits from their studyAccess to our representatives is readily available to all prospective, current, and former students, and our employees make every effort to respond accurately and effectively to any questions and concerns that are raisedWhile the program is generally intended for employment purposes, the school cannot guarantee employment as a result of completion, a limitation of promise that is explicitly stated in our Tuition Protection AgreementEmployment prospects will, of course, depend on local demand and requirements, applicant quality, and many other factorsStudents who do desire to pursue additional education at any other institution are strongly advised to investigate the specific admissions requirements that may be involved, as such requirements are defined by the individual institutions and will vary from place to place as well as over timeStudents and prospective students may also find it productive to investigate any alternative admissions paths which may be available to them, such as mature student or ability to benefit status, whereby some academic requirements may be waivedOur Tuition Protection Agreement provides the following advice: "Do not assume that credits you earn at this institution will be transferable to any other college or universityEnsure that you check with the receiving institution." Please be aware that SCI does not currently claim any academic accreditation, nor have we ever done soThis information is freely provided to anyone who expresses an interest in the issue, and various qualifying statements are provided as appropriate in the course-specific brochures, course outlines, on our web site, and in our Tuition Protection AgreementWe have certainly never issued any claim that the program would meet the specific requirements for admission to any college or university or for any particular employment opportunityStudents may certainly choose to discontinue their studies at any time over the course of their enrollment with SCIUpon enrollment, students are provided with an initial grace period, during which time they have the option of canceling their studies without obligation by informing the school of an intention to do soIn cases where a cancellation request is received after the expiry of the standard withdrawal period and/or where some portion of the program has been completed, charges do apply for materials and services provided up to the time of the cancellationCancellation policies and procedures are described in detail in our Tuition Protection Agreement, which is issued to our studentsWhile it is certainly unfortunate that the course has not met with the student's present expectations or assumptions, SCI does not make claims that are inconsistent with the nature of the programs we provideAt this stage, the student has received and completed a portion of the study material associated with this programThe student has apparently not, to this date, chosen to contact the school to express any concerns about her course, to discontinue, or for any other reasonThe student has submitted a total of eight exams so far, and is certainly welcome to submit additional assignments should she wish to do soIf the student is encountering some problem in that regard, or should the student wish to discontinue her studies, I would urge that she contact our Student Services department for assistance at her earliest convenienceSCI provides high-quality distance education programs, and we remain committed to maintaining a reasonable level of support for students and graduates in their efforts to reach their own career objectivesI would certainly invite the student to consider completing her programBeyond the academic achievement involved, any education a student receives is likely to provide a competitive advantage and increased effectiveness and opportunity, even where additional training or requirements may be mandated

SCI is a distance learning provider offering self-paced, independent study courses by correspondenceOur diploma programs cover a variety of disciplines and are designed to help adult individuals in the furtherance of their intellectual interests or vocational developmentOur school has provided educational services to over one million students during the past twenty years, and our surveys have indicated a very high rate of satisfaction amongst our graduate respondentsThe High School program offered by SCI is a general studies course designed to provide students with a sound knowledge of several key subject areas and to help them function more effectively in the job marketProspective and current students are certainly well-advised to ensure that their chosen program is suitable for their own personal or career development objectivesThe High School program is not intended to be a substitute for state-sponsored diploma or equivalency programsThis is explicitly stated in the descriptive program brochure, which students generally receive prior to enrolling in the program: "[this program] is not, nor is it intended to be, a substitute for state-sponsored High School or GED programsBefore enrolling, please ensure that this program meets your personal, educational and career objectives." It is our sincere intention that students clearly understand the nature of their program and derive significant benefits from their studyAccess to our representatives is readily available to all prospective, current, and former students, and our employees make every effort to respond accurately and effectively to any questions and concerns that are raisedWhile the program is generally intended for employment purposes, the school cannot guarantee employment as a result of completion, a limitation of promise that is explicitly stated in our Tuition Protection AgreementEmployment prospects will, of course, depend on local demand and requirements, applicant quality, and many other factorsStudents who do desire to pursue additional education at any other institution are strongly advised to investigate the specific admissions requirements that may be involved, as such requirements are defined by the individual institutions and will vary from place to place as well as over timeStudents and prospective students may also find it productive to investigate any alternative admissions paths which may be available to them, such as mature student or ability to benefit status, whereby some academic requirements may be waivedOur Tuition Protection Agreement provides the following advice: "Do not assume that credits you earn at this institution will be transferable to any other college or universityEnsure that you check with the receiving institution."Please be aware that SCI does not currently claim any academic accreditation, nor have we ever done soThis information is freely provided to anyone who expresses an interest in the issue, and various qualifying statements are provided as appropriate in the course-specific brochures, course outlines, on our web site, and in our Tuition Protection AgreementWe have certainly never issued any claim that the program would meet the specific requirements for admission to any college or university or for any particular employment opportunityStudents may certainly choose to discontinue their studies at any time over the course of their enrollment with SCIUpon enrollment, students are provided with an initial grace period, during which time they have the option of canceling their studies without obligation by informing the school of an intention to do soIn cases where a cancellation request is received after the expiry of the standard withdrawal period and/or where some portion of the program has been completed, charges do apply for materials and services provided up to the time of the cancellationCancellation policies and procedures are described in detail in our Tuition Protection Agreement, which is issued to our studentsWhile it is certainly unfortunate that the course has not met with the student's present expectations or assumptions, SCI does not make claims that are inconsistent with the nature of the programs we provideAt this stage, the student has received and completed a significant portion of the study material associated with this programThe student did contact the school on September 24, to request the cancellation of his studies, which request was processed immediately, the student being charged with the appropriate portion of the tuition amount in keeping with his agreementThe school is certainly justified in expecting payment of the outstanding balance SCI provides high-quality distance education programs, and we remain committed to maintaining a reasonable level of support for students and graduates in their efforts to reach their own career objectivesI would certainly invite the student to consider completing his programBeyond the academic achievement involved, any education a student receives is likely to provide a competitive advantage and increased effectiveness and opportunity, even where additional training or requirements may be mandated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10682138, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They do not have Records of me so y is this on my Credit report I would like for it to come off

SCI is a distance learning provider offering self-paced, independent study courses by correspondenceOur diploma programs cover a variety of disciplines and are designed to help adult individuals in the furtherance of their intellectual interests or vocational developmentOur school has provided educational services to over one million students during the past twenty years, and our surveys have indicated a very high rate of satisfaction amongst our graduate respondentsThe High School program offered by SCI is a general studies course designed to provide students with a sound knowledge of several key subject areas and to help them function more effectively in the job marketProspective and current students are certainly well-advised to ensure that their chosen program is suitable for their own personal or career development objectivesThe High School program is not intended to be a substitute for state-sponsored diploma or equivalency programsThis is explicitly stated in the descriptive program brochure, which students generally receive prior to enrolling in the program: "[this program] is not, nor is it intended to be, a substitute for state-sponsored High School or GED programsBefore enrolling, please ensure that this program meets your personal, educational and career objectives." It is our sincere intention that students clearly understand the nature of their program and derive significant benefits from their studyAccess to our representatives is readily available to all prospective, current, and former students, and our employees make every effort to respond accurately and effectively to any questions and concerns that are raisedWhile the program is generally intended for employment purposes, the school cannot guarantee employment as a result of completion, a limitation of promise that is explicitly stated in our Tuition Protection AgreementEmployment prospects will, of course, depend on local demand and requirements, applicant quality, and many other factorsStudents who do desire to pursue additional education at any other institution are strongly advised to investigate the specific admissions requirements that may be involved, as such requirements are defined by the individual institutions and will vary from place to place as well as over timeStudents and prospective students may also find it productive to investigate any alternative admissions paths which may be available to them, such as mature student or ability to benefit status, whereby some academic requirements may be waivedOur Tuition Protection Agreement provides the following advice: "Do not assume that credits you earn at this institution will be transferable to any other college or universityEnsure that you check with the receiving institution."Please be aware that SCI does not currently claim any academic accreditation, nor have we ever done soThis information is freely provided to anyone who expresses an interest in the issue, and various qualifying statements are provided as appropriate in the course-specific brochures, course outlines, on our web site, and in our Tuition Protection AgreementWe have certainly never issued any claim that the program would meet the specific requirements for admission to any college or university or for any particular employment opportunityStudents may certainly choose to discontinue their studies at any time over the course of their enrollment with SCIUpon enrollment, students are provided with an initial grace period, during which time they have the option of canceling their studies without obligation by informing the school of an intention to do soIn cases where a cancellation request is received after the expiry of the standard withdrawal period and/or where some portion of the program has been completed, charges do apply for materials and services provided up to the time of the cancellationCancellation policies and procedures are described in detail in our Tuition Protection Agreement, which is issued to our studentsWhile it is certainly unfortunate that the course has not met with the student's present expectations or assumptions, SCI does not make claims that are inconsistent with the nature of the programs we provideAt this stage, the student has received and completed a large majority of the study material associated with this programThe student did not evidently choose to contact the school by any means regarding the topics raised in the present complaint at any point during the course of her enrollment, nor was there ever any apparent attempt to withdraw from the program until October 30, 2015, when the student did contact the school by telephone, several years after the tuition account had lapsed into default for non-payment and a similar length of time since any academic activity is reflected in the student recordThe student was certainly advised accurately as to the nature of her program and the status of her account during that recent telephone conversationSCI provides high-quality distance education programs, and we remain committed to maintaining a reasonable level of support for students and graduates in their efforts to reach their own career objectivesGiven the extent of the materials and services which have been provided to the student already, I would not suggest any reasonable eligibility for a refund of the $that she has paid toward the accountHowever, with only a few assignments remaining to submit, I would certainly invite the student to consider completing her program, as she is welcome to do upon payment of her outstanding tuition balance of $ Beyond the academic achievement involved, any education a student receives is likely to provide a competitive advantage and increased effectiveness and opportunity, even where additional training or requirements may be mandated

Stratford Career Institute (SCI) is a distance learning provider offering diploma programs as self-paced, independent study by correspondenceOur programs cover a wide variety of disciplines, and are designed to help individuals in the furtherance of their vocational training or intellectual interestsOur goal is to accommodate adult individuals through flexible, convenient, and affordable educational programsStudents may certainly choose to discontinue their studies at any time over the course of their enrollment with SCI by informing the school of an intention to do soSome charges may apply depending on the duration of enrollment, the specific stage of course completion at the time of withdrawal, and the tuition account statusCancellation policies and procedures are described in detail in our Tuition Contract and Service Guarantee, which is issued to our studentsIn this case, our records indicate that the school was advised of the student's decision to cancel his course of study well after the initial withdrawal period had already expired, and as a result the student was charged an administrative fee in keeping with the tuition contractThe school is justified in expecting payment of the outstanding balanceWe have, however, waived the outstanding balance of account as a gesture of goodwill, and this file is now closedShould the student have any additional questions or concerns, or should he wish to reconsider the cancellation of his program, he is welcome to contact our Student Services department at his convenience

Stratford Career Institute (SCI) is a distance learning provider offering diploma programs as self-paced, independent study by correspondenceOur programs cover a wide variety of disciplines, and are designed to help individuals in the furtherance of their vocational training or intellectual interestsOur goal is to accommodate adult individuals through flexible, convenient, and affordable educational programsPlease note that, although some online services are available, our programs may generally be completed without any internet access by simply using the postal systemIn this case, our record indicates that the student had enrolled in our Teacher Aide program on January 3, She subsequently left a telephone message on May 5, with our Student Services department requesting to discontinue the program, which request was evidently processed on May 8, A statement of terms and confirmation was mailed to the student's address of record via USPS on May 9, At that stage, the student was entitled to a partial refund, which was later processed to the account of originOn June 12, 2017, the student called the school and informed one of our representatives that she had only intended to discuss the cancellation of her program, and she expressed a desire to continue with the course, at which point her file was accordingly reactivatedThe student informed the same representative that she would call the school in order to resume her tuition payments as required under the terms of her original agreementThe student later submitted several assignments, completing her first study moduleAdditional shipments were, however, automatically held while the tuition account remained in arrearsWhen the student did make her next tuition payment, on June 27, 2017, that hold was released and her next study module was requested the next dayIt was shipped to the student on July 5, The package was apparently delivered on July 10, 2017, so it is my assumption that the student does have her study material and is currently working on it, although we have not received any exam submissions as of yetI will monitor the student file in an effort to ensure that there are no unnecessary shipping delays in future There does appear to have been a few days delay respecting the shipment of the second study module, perhaps due to the Independence Day holidayI would certainly offer my apologies for any inconvenience this may have caused, and equally where the student may have experienced any difficulty in her interaction with any member of our staffWe will, of course, review the communication record so that any specific problems can be appropriately addressedIf the student has any additional questions or concerns with respect to these issues, I would ask that she contact me directly through our Student Services department at her convenience

SCI is a distance learning provider offering self-paced, independent study courses by correspondenceOur diploma programs cover a variety of disciplines and are designed to help adult individuals in the furtherance of their intellectual interests or vocational developmentOur school has provided educational services to over one million students during the past twenty years, and our surveys have indicated a very high rate of satisfaction amongst our graduate respondentsThe High School program offered by SCI is a general studies course designed to provide students with a sound knowledge of several key subject areas and to help them function more effectively in the job marketProspective and current students are certainly well-advised to ensure that their chosen program is suitable for their own personal or career development objectivesThe High School program is not intended to be a substitute for state-sponsored diploma or equivalency programsThis is explicitly stated in the descriptive program brochure, which students generally receive prior to enrolling in the program: "[this program] is not, nor is it intended to be, a substitute for state-sponsored High School or GED programsBefore enrolling, please ensure that this program meets your personal, educational and career objectives." It is our sincere intention that students clearly understand the nature of their program and derive significant benefits from their studyAccess to our representatives is readily available to all prospective, current, and former students, and our employees make every effort to respond accurately and effectively to any questions and concerns that are raisedWhile the program is generally intended for employment purposes, the school cannot guarantee employment as a result of completion, a limitation of promise that is explicitly stated in our Tuition Contract and Service GuaranteeEmployment prospects will, of course, depend on local demand and requirements, applicant quality, and many other factorsStudents who do desire to pursue additional education at any other institution are strongly advised to investigate the specific admissions requirements that may be involved, as such requirements are defined by the individual institutions and will vary from place to place as well as over timeStudents and prospective students may also find it productive to investigate any alternative admissions paths which may be available to them, such as mature student or ability to benefit status, whereby some academic requirements may be waivedOur Tuition Contract and Service Guarantee, which the student has signed, provides the following advice: "Do not assume that credits you earn at this institution will be transferable to any other college or universityEnsure that you check with the receiving institution."Please be aware that SCI does not currently claim any academic accreditation, nor have we ever done soThis information is freely provided to anyone who expresses an interest in the issue, and various qualifying statements are provided as appropriate in the course-specific brochures, course outlines, on our web site, and in our Tuition Contract and Service GuaranteeWe have certainly never issued any claim that the program would meet the specific requirements for admission to any college or university or for any particular employment opportunity While it is certainly unfortunate that the course has not apparently met with the student's present expectations or assumptions, SCI does not make any claims that are inconsistent with the nature of the programs we provideIn this case, the student's course of study, related services, and completion documents have all been supplied in accordance with the student's enrollment agreement, and the student has paid her tuition in keeping with that agreementThe student has successfully completed the program, graduating on May 15, She did not evidently choose to contact the school with respect to academic accreditation or any related issue at any point prior to her graduation When she later did do so, on May 21, 2015, she was accurately advised as to the nature of her course SCI provides high-quality distance education programs and we remain committed to maintaining a reasonable level of support for students and graduates in their efforts to reach their own career objectivesI would maintain that the education provided through this course of study may very well assist both employment prospects and effectiveness, and it should remain a positive supplement to any other training or educational path the student may wish to followBeyond the academic achievement involved, any education a student receives is likely to provide a competitive advantage and increased effectiveness and opportunity, even where additional training or requirements may be mandatedWe would certainly be pleased to accommodate the student should reference letters or transcripts be required to assist in any future endeavors she may choose to undertake

Stratford Career Institute (SCI) is a distance learning provider offering diploma programs as self-paced, independent study by correspondenceOur programs cover a wide variety of disciplines, and are designed to help individuals in the furtherance of their vocational training or intellectual interestsOur goal is to accommodate adult individuals through flexible, convenient, and affordable educational programs.In this case, the student did indeed graduate from his course of study on March 7, 2016, and his completion documents were issued to him through the postal service on March 18, The documents have not been returned to the school as of this dateThe student contacted the school by telephone on April 12, to advise us that he had not yet received those papersAs a consequence, the completion documents were reprinted, at no additional cost to the student, and were mailed once again on April 25, to the address confirmed by the studentI would expect that the student will receive that second mailing shortly, if he has not alreadyI would offer my apologies for any inconvenience this delay may causeIf the student has any additional questions or concerns with respect to this issue, I would ask that he contact me directly through our Student Services department at his convenience

Revdex.com:I should not be paying anything so I have a lawyer and we are going to settle thisBut thanksWell be in touch with the company soon! I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] -I deserve to have my money refunded!!! Wheather or not I finished is irreleventn hereI was told be a representive that this would help in my life and it is not and will notTo have a diploma that isn't worth a damn thing not worth the paper it's written onI want a refund of at least half of what I paid !!! I have to go through another High School course and this crap of it does other people well....Well not me I am very disatisfied with the way this has turned out and for someone like myself who has limited means to begin with that's just messed up and wrongI want a refund of all or at least half of what was paid to your hoax of a instituteAnd while you offer other courses as well.....They are of no good to the person enrolledThey will soon find that out like I did YEARS LATER!!!!!!!!!!!!!!

Thank you for your messageI did try to reach the student yesterday by telephone, but I was unsuccessfulIt is possible that I tried to use an incorrect or out-dated telephone numberIn any event, I was able to speak with the student today by telephone, at which point an offer was extended to resolve both of her outstanding accounts upon payment of the reduced amounts that the student apparently indicates and evidently agrees toWe remain happy to do that, and I have asked our accounts department to advise the outside agency accordingly so that they may adjust their records

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] there was nothing in that form that was signed about this so called school collecting a cancellation fee from me if there was I would not have signed up for the class period nothing was disclosed on their website nothing was disclosed from the customer service representative I spoke with and I saw nothing in the course outline or simple application form I signed I would not have signed it if there was!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This balance needs to be properly updated with the credit agency they sent it toThey are improperly reporting a balance to my credit I called on 1/19/and asked to speak with a supervisorI was auusred I would be called back that same dayOf coutse, they did not call meOn 1/20/I called and spoke with a supervisor who said he did call me, but he couldnt leave a messageI will provide copies of my phone records, THEY DID NOT CALL! When speaking to him he told me they have no record of me calling and canceling my programI did call and cancel my programI understand I owe the balance for the portion of the classes I took, but I did not owe for an education I did not recieve from the schoolAll I am asking is for Stratford Career institute to report the appropriate amount I owe to the collection agency they sent it to Regards, [redacted] ***

Stratford Career Institute (SCI) is a distance learning provider offering diploma programs as self-paced, independent study by correspondenceOur programs cover a wide variety of disciplines, and are designed to help individuals in the furtherance of their vocational training or intellectual interestsOur goal is to accommodate adult individuals through flexible, convenient, and affordable educational programsStudents may certainly choose to discontinue their studies at any time over the course of their enrollment with SCI by informing the school of an intention to do soSome charges may apply depending on the duration of enrollment, the specific stage of course completion at the time of withdrawal, and the tuition account statusCancellation policies and procedures are described in detail in our Tuition Contract and Service Guarantee, to which terms the student has agreedI would suggest that the student may want to review the terms of her agreement, which she appears to have misunderstood.In this case, the student enrolled in our Medical Billing Specialist program on January 12, and study material was shipped to her the following dayThe student recently contacted the school on February 21, to discuss the option to discontinue her course, at which point she was informed accurately that charges would apply and would be assessed in keeping with her enrollment agreementSpecifically, the student would remain responsible for a balance of $should she wish to confirm her intent to withdrawThe student is certainly welcome to contact our Student Services department at her convenience to discuss her options in that regardWe will do our best to resolve the situation under the best possible termsI would also invite the student to consider completing her programWe are proud to provide high-quality distance education programs and we remain, of course, willing to provide the materials and services required for successful completion

While it is unfortunate that the course of study has not evidently met with the student's assumptions or present goals, we certainly do believe that our program offers significant benefits to our students, and we would expect it to both enhance employment prospects and effectiveness in the workplace, as well as providing a solid knowledge base for continued studyWe would also suggest that additional training or education may certainly be beneficial in meeting an individual's evolving goalsIn any event, I would reiterate that the school does not claim any academic accreditation, nor have we ever done soI would add that the enrollment agreement signed by this student, did clearly advise that there is no guarantee of employment as a result of program completion, and did contain the clear directive not to assume that credits are transferable to any other school or program, emphasizing the need to check with the receiving institution in that respect.At the same time, the student is welcome to contact our Student Services department at her convenience should she have any additional questions or concernsWe remain, of course, pleased to accommodate the student should reference letters or transcripts be required to assist in any future endeavors she may choose to undertake