Stratford Career Institute

SCI is a distance learning provider offering self-paced, independent study courses by correspondenceOur diploma programs cover a variety of disciplines and are designed to help adult individuals in the furtherance of their intellectual interests or vocational developmentOur goal is to
accommodate adult individuals through flexible, convenient, and affordable educational programsOur school has provided educational services to over one million students during the past twenty years, and our surveys have indicated a very high rate of satisfaction amongst our graduate respondents. The High School program offered by SCI is a general studies course designed to provide students with a sound knowledge of several key subject areas and to help them function more effectively, especially in the job marketProspective and current students are certainly well-advised to ensure that their chosen program is suitable for their own personal or career development objectives. The High School program is not intended to be a substitute for state-sponsored diploma or equivalency programsThis is explicitly stated in the descriptive program brochure, which students generally receive prior to enrolling in the program: "[this program] is not, nor is it intended to be, a substitute for state-sponsored High School or GED programsBefore enrolling, please ensure that this program meets your personal, educational and career objectives." It is our sincere intention that students clearly understand the nature of their program and derive significant benefits from their studyAccess to our representatives is readily available to all prospective, current, and former students, and our employees make every effort to respond accurately and effectively to any questions and concerns that are raisedWhile the program is generally intended for employment purposes, the school cannot guarantee employment as a result of completion, a limitation of promise that is explicitly stated in our Tuition Contract and Service GuaranteeEmployment prospects will, of course, depend on local demand and requirements, applicant quality, and many other factorsStudents who do desire to pursue additional education at any other institution are strongly advised to investigate the specific admissions requirements that may be involved, as such requirements are defined by the individual institutions and will vary from place to place as well as over timeStudents and prospective students may also find it productive to investigate any alternative admissions paths which may be available to them, such as mature student or ability to benefit status, whereby some academic requirements may be waivedOur Tuition Contract and Service Guarantee, which the student has signed, provides the following advice: "Do not assume that credits you earn at this institution will be transferable to any other college or universityEnsure that you check with the receiving institution." Please be aware that SCI does not currently claim any academic accreditation, nor have we ever done soThis information is freely provided to anyone who expresses an interest in the issue, and various qualifying statements are provided as appropriate in the course-specific brochures, course outlines, on our web site, and in our Tuition Contract and Service Guarantee, which the student has signedStudents may certainly choose to discontinue their studies at any time over the course of their enrollment with SCI by informing the school of an intention to do soSome charges may apply depending on the duration of enrollment, the specific stage of course completion at the time of withdrawal, and the tuition account statusCancellation policies and procedures are described in detail in our Tuition Contract and Service Guarantee, to which the student has signed her agreement. While it is certainly unfortunate that the course has not met with the student's present expectations or assumptions, SCI does not make claims that are inconsistent with the nature of the programs we provideAt this stage, the student had received and completed a majority of the course as of September 26, 2007, with only one exam still currently outstanding since that dateThe student does not appear to have raised any concerns regarding the nature of her program at any point during her enrollment, nor did she contact the school to express a desire to discontinue her enrollmentThe student did, rather, choose to discontinue the required monthly tuition payments after July 20, As a result, the tuition account lapsed into arrears and was ultimately forwarded to an outside agency for financial collectionThe school is certainly justified in expecting payment of the outstanding tuition balanceHowever, as the student has evidently decided the program will not meet her present needs, we have elected to waive the remaining balance, and this account is now closed without additional obligation on the student's part. SCI provides high-quality diploma programs through distance education, and we remain committed to maintaining a reasonable level of support for students and graduates in their efforts to reach their own career objectivesI would certainly invite the student to consider completing her programBeyond the academic achievement involved, any education a student receives is likely to provide a competitive advantage and increased effectiveness and opportunity, even where additional training or requirements may be mandated

SCI is a distance
learning provider offering self-paced, independent study courses by
correspondenceOur diploma programs cover a variety of disciplines and are
designed to help adult individuals in the furtherance of their intellectual
interests or vocational developmentOur school has
provided educational
services to over one million students during the past twenty years, and our
surveys have indicated a very high rate of satisfaction amongst our graduate
respondentsThe High School program offered by SCI is a general
studies course designed to provide students with a sound knowledge of
several key subject areas and to help them function more effectively in the job
marketProspective and current students are certainly well-advised to ensure
that their chosen program is suitable for their own personal or career
development objectives. The High School program is not intended to be
a substitute for state-sponsored diploma or equivalency programsThis is
explicitly stated in the descriptive program brochure, which
students generally receive prior to enrolling in the program: "[this program] is not, nor is it intended to be, a
substitute for state-sponsored High School or GED programsBefore enrolling,
please ensure that this program meets your personal, educational and career
objectives."
It is our sincere intention that students clearly
understand the nature of their program and derive significant benefits from
their studyAccess to our representatives is readily available to all
prospective, current, and former students, and our employees make every effort
to respond accurately and effectively to any questions and concerns that are
raisedWhile the program is generally intended for employment
purposes, the school cannot guarantee employment as a result of completion,
a limitation of promise that is explicitly stated in our Tuition Protection AgreementEmployment prospects will, of course, depend on local
demand and requirements, applicant quality, and many other factorsStudents who
do desire to pursue additional education at any other institution are strongly
advised to investigate the specific admissions requirements that may be
involved, as such requirements are defined by the individual institutions and
will vary from place to place as well as over timeStudents and prospective
students may also find it productive to investigate any alternative admissions
paths which may be available to them, such as mature student or ability to
benefit status, whereby some academic requirements may be waivedOur Tuition Protection Agreement provides the following
advice: "Do not assume that credits
you earn at this institution will be transferable to any other college or
universityEnsure that you check with the receiving
institution."Please be aware that SCI does not currently claim
any academic accreditation, nor have we ever done soThis information is freely
provided to anyone who expresses an interest in the issue, and various
qualifying statements are provided as appropriate in the course-specific
brochures, course outlines, on our web site, and in our Tuition Protection AgreementWe have
certainly never issued any claim that the program would meet the specific
requirements for admission to any college or university or for any particular
employment opportunityStudents may
certainly choose to discontinue their
studies at any time over the course of their enrollment with SCIUpon
enrollment, students are provided with an initial grace period, during
which time they have the option of canceling their studies without obligation by
informing the school of an intention to do soIn cases where a
cancellation request is received after the expiry of the standard
withdrawal
period and/or where some portion of the program has been completed,
charges do apply for materials and services provided up to the time of
the
cancellationCancellation policies and procedures are described in
detail
in our Tuition Protection Agreement, which is issued to our studentsWhile it is certainly unfortunate if the course
has not met with the student's present expectations or assumptions, SCI
does not make claims that are inconsistent with the nature of the
programs we provideAt
this stage, the
student has received and completed a significant majority of the study
material associated with his program, submitting forty exams to date,
and he would not now be eligible for any tuition refund upon
cancellationThe student has not yet evidently contacted the school to
discuss the issues raised in the present complaint or to request the cancellation of his studiesWe would, however, welcome the
opportunity to address the student's specific concerns should he wish
to contact our Student Services department at his convenience
SCI
provides high-quality distance education programs and we remain
committed to maintaining a reasonable level of support for students and
graduates in their efforts to reach their own career objectivesI would
certainly invite the student to consider completing his programBeyond the academic achievement involved, any education a
student receives is likely to provide a competitive advantage and
increased
effectiveness and opportunity, even where additional training or
requirements
may be mandated or desirable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I only received the one set of study materials which I sent back to the institute along with a notification stating that I was cancelling as per the instructions from the representative from the instituteI did not complete any lessons/exams because I cancelledI also did not receive any letters or other types of communication after that until I received a call from the collectionsI did contact the institute about the matter and received extremely poor customer serviceI do not wish to complete the programI would like the apparent balance deleted and have any accounts with collections deleted.
Regards,
*** ***

Our school is a private distance learning provider offering diploma programs as self-paced, independent study by correspondenceOur programs cover a wide variety of disciplines, and are designed to help individuals in the furtherance of their vocational training or intellectual interestsOur goal
is to accommodate adult individuals through flexible, convenient, and affordable educational programsIn this case, I was unable to locate an existing student file in our records associated with the name and contact information providedI would certainly welcome the opportunity to address any questions or concerns you may have, and to assist to the best of my ability in this matterIt would be helpful, however, if you are able to provide the student account number associated with the issues you have experienced, or please contact our Student Services department at your convenience with additional contact information which may have been current during the period of enrollment and which may assist us in locating the appropriate student record

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
(no explanation of what remained unresolved was given)
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. SCI - have responded to my inquired and they removed the charge from my record
Regards,
*** ***

Revdex.com:
I have contact them on more then one occasion trying to resolve the matterI am not happy in tgis, as to why this has to keep going back and fourth is beyond meThey know they are in the wrong and should just give me back partial or all my money for the embarrassment and work that I put in thinking this was a dimploma that I would be able to use in the future
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Our school
is
a private distance learning provider offering diploma programs as
self-paced,
independent study by correspondenceOur programs cover a variety of
disciplines, and are designed to help individuals in the furtherance of
their
vocational training or intellectual interestsOur
goal is to
accommodate adult students through flexible, convenient, and affordable
educational programs
Indeed, our school has provided educational services to well over one
million
students during the past twenty years, and our surveys have indicated an
extremely high rate of satisfaction amongst our graduate respondents
It is certainly not unreasonable for our school to expect payment of the tuition amount agreed upon during the enrollment processIn this case, the student
did proactively
choose to request, receive, and complete a significant portion of her
course of studyWhile we are no doubt willing to work with any student
who is experiencing financial difficulties, there is no indication that
this student has made any attempt to contact the school prior to the
present to discuss any financial issues or to properly discontinue her
studies, nor has the school received any evident response to our
numerous inquiries in that regardInstead, the student simply appears
to have discontinued payment, even as she continued to submit
assignments, without providing the school with any indication as to her
intentionHer account has lapsed into arrears and has remained so for
an extended period of time
Once again, we are certainly willing to work with any student who is experiencing financial difficulties,
and I would urge the student to contact our Student Services department
at her convenience in order to discuss options with respect to
resolving the specific issues at hand

I would be happy to respond to any reasonable comments the student may wish to provide or to address her specific concerns
should she wish to contact me through our Student Services departmentOur school strives to provide
high-quality distance education programs, and we remain committed to maintaining
a reasonable level of support for students and graduates in their efforts to
reach their own career objectivesI would add that our school has
provided educational services to well over one million students during the past
twenty years, and our surveys have indicated a very high rate of satisfaction amongst our graduate respondents

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The amounts I provided were wrongThey clarified itand dollar amounts are what I'm seekingSorry for the mess upThey know they are taking folks money and I just want my money backI am so embarrassed because I just knew I was about to enroll in college and make a better life for me and my childrenThe college won't even accept the transcripts or diplomaThey knew it before they took my money
Regards,
*** ***

Stratford Career Institute (SCI) is a distance learning provider offering diploma programs as self-paced, independent study by correspondenceOur diploma programs cover a wide variety of disciplines, and are designed to help individuals in the furtherance of their vocational training or
intellectual interestsOur goal is to accommodate adult individuals through flexible, convenient, and affordable educational programsIn this case, the student enrolled in two separate study programsStudy materials for both courses have been shipped to the student and those materials were evidently delivered, according to the USPSThe student has certainly completed a portion of her Business Management program, submitting three exams up to and including February 13, With respect to the student's other program, the student contacted the school shortly after her enrollment to report a shipping problemThis was on November 21, 2016, at which point the appropriate study material was reshippedThere is no indication in the student record of any subsequent contact to suggests any ongoing problem with the shipmentGiven the opportunity, we would, no doubt, do our best to correct the situationBoth tuition accounts are currently in arrears; the student would remain responsible for an outstanding balance on both accounts, and the school is certainly justified in expecting paymentThe student is, however, certainly welcome to contact our Student Services department at her convenience to discuss options in that regardWe will do our best to resolve the situation under the best possible termsI would also invite the student to consider completing her programsWe are proud to provide high-quality distance education programs and we remain, of course, willing to provide the materials and services required for successful completion

Our school is a private distance learning provider offering diploma programs as self-paced, independent study by correspondenceOur programs cover a wide variety of disciplines, and are designed to help individuals in the furtherance of their vocational training or intellectual interestsOur goal
is to accommodate adult individuals through flexible, convenient, and affordable educational programsOur school does not claim any academic accreditation nor have we ever done soSCI has provided educational services to well over one million students during the past twenty years, and our surveys have indicated an extremely high rate of satisfaction amongst our graduate respondentsOur programs are not, however, intended to provide any specific licensing or certification, which may require additional training in keeping with state, regional, or professional law and regulationThis information is freely provided to anyone who expresses an interest in the issue, and various qualifying statements are provided as appropriate in the course-specific brochures, course outlines, and in our Tuition Contract and Service GuaranteeThe descriptive brochure for our Pharmacy Assistant program clearly states: "This program is specifically designed to serve as an introduction or enhancement of the theoretical knowledge required for the vocational application of this subjectIt is intended to help individuals in the furtherance of their vocational training, and is not intended as a substitute for licensing or certification requirements, which may include an apprenticeship or additional training, as required by your state laws."While our programs are generally intended for employment purposes, the school cannot guarantee employment as a result of completion, a limitation of promise that is explicitly stated in our Tuition Contract and Service GuaranteeEmployment prospects will, of course, depend on local demand and requirements, applicant quality, and many other factorsStudents who do desire to pursue additional education at any other institution are strongly advised to investigate the specific admissions requirements that may be involved, as such requirements are defined by the individual institutions and will vary from place to place as well as over timeOur Tuition Contract and Service Guarantee provides the following advice: "Do not assume that credits you earn at this institution will be transferable to any other college or universityEnsure that you check with the receiving institution."In this case, I was unable to locate an existing student file in our records associated with the name and contact information providedI would certainly welcome the opportunity to address any questions or concerns you may have, and to assist to the best of my ability in this matterIt would be helpful, however, if you are able to provide the student account number associated with the issues you have experienced, or please contact our Student Services department at your convenience with additional contact information which may have been current during the period of enrollment and which may assist us in locating the appropriate student record

Stratford Career Institute (SCI) is a private distance
learning provider offering diploma programs as self-paced, independent study by
correspondenceOur programs cover a wide variety of disciplines, and are
designed to help individuals in the furtherance of their vocational training
or
intellectual interestsOur goal is to accommodate adult individuals through
flexible, convenient, and affordable educational programsIndeed, our school
has provided educational services to well over one million students during the
past twenty years, and our surveys have indicated a high rate of
satisfaction amongst our graduate respondents
As you might expect, our school does also offer a range of
administrative
services to our students, including the option to transfer from one
program to
another within a defined period of time following the initial
enrollment
However, such options are not necessarily unlimitedIn this case, the
defined transfer period had lapsed by approximately seven months, and
the student's tuition account had also lapsed into default for a
significant period of time prior to his transfer requestAlthough we do
our best to
be positive, courteous, and effective in response to any student
request, some
reasonable restrictions may certainly apply in keeping with established
school
policy and with our standard enrollment agreement
I would, however, welcome the opportunity to address the student's specific concerns,
should he wish to contact me through our Student Services department, which is
available during regular business hours toll-free at ###-###-#### or by email
at ***

Our school is a distance learning provider offering self-paced, independent study courses by correspondenceOur diploma programs cover a variety of disciplines and are designed to help adult individuals in the furtherance of their intellectual interests or vocational developmentOur goal is to
provide flexible, convenient, and affordable educational programs.The High School course offered by our school is a general studies program designed to provide students with a sound knowledge of several key subject areas and to help them function more effectively, especially in the employment marketThe program is not, however, intended to substitute for state-sponsored diploma or equivalency programsParticular schools and employers may not recognize completion of the program as high school equivalencySCI does not currently claim any academic accreditation, nor have we ever done so.While the program is generally intended for employment purposes, the school cannot guarantee employment as a result of completionEmployment prospects will, of course, depend on local demand and requirements, applicant quality, and many other factorsStudents who do desire to pursue additional education at any other institution are strongly advised to investigate the specific admissions requirements that may be involved, as such requirements are defined by the individual institutions and will vary from place to place as well as over timeStudents should not assume that successful completion of our program will allow for admission to a particular school, college, or universityIn some cases, students may have access to alternative admissions paths whereby some traditional criteria are waived, and in other instances, students may be required to pass a state GED exam to show their college readiness.In this case, I was unable to locate any student record under the name provided in the present complaintHowever, we would welcome the opportunity to address any questions or concerns and to discuss options related to a specific student file, should the student wish to contact the school directly through our Student Services department. We strive to provide high-quality distance education programsI would maintain that the education provided through this course of study may very well assist both employment prospects and effectiveness, and it should remain a positive supplement to any other training or educational path a student may wish to followBeyond the academic achievement involved, any education a student receives is likely to provide a competitive advantage and increased effectiveness and opportunity, even where additional training or requirements may be mandated or desirable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
From what I was told by Peter, their computer only shows if the diploma was requested, not actually sentI also stress I was never told that I needed to contact them to confirm delivery or anything within months from when I requested the reprintI have attached a transcript of the original request emails.
*** ***

We are, of course, happy to address any reasonable concerns or questions any student may have about any aspect of the courses we provideI would reiterate that our school does not currently claim any academic accreditation, nor have we ever done soThis information is freely provided to anyone who expresses an interest in the issue, and various qualifying statements are provided as appropriate in the course-specific brochures, course outlines, on our web site, and in our Tuition Contract and Service Guarantee, which the student has signedWhile it is certainly unfortunate that the program has not apparently met with the student's assumptions or expectations, I would reiterate that our school does not make any claims that are inconsistent with the nature of the programs we provideI might also add that the student did not choose to properly cancel her program according to the process described in detail in the tuition contract she signedShe did not, in fact, choose to contact our school to mention any dissatisfaction with her program, or in fact for any other reason, until several years after the tuition account had lapsed into default, and in the absence of any response to inquiry on the part of the student, had subsequently been forwarded to an outside agency for financial collection, which is likely what ultimately prompted the present complaintThe topic of academic accreditation does not appear to have been raised by the student at any time prior to the present complaintIn this case, the student did proactively choose to request, receive, and complete a portion of her course of studyShe clearly agreed to the terms of her enrollment, and the school has provided the services she requested in good faith and in accordance with that agreementIn any event, the school has already clearly shown a willingness to offer reasonable accommodation in an effort to resolve any outstanding issue

I WAS NOT AWARE THAT THIS SCHOOL WAS NOT ACCREDITEDALPS SALE REPS FOR THIS BUSINESS TENDS TO HIDE SUCH INFORMATION FROM NEW APPLICANTS WHEN SIGNING UPI JUST WANT MY $FROM THESE PEOPLE AND BE DONE WITH THEM BECAUSE THIS IS RIDICULOUSHOW CAN WE KNOW THAT YOUR SO CALLED DIPLOMA WILL NOT GET US INTO A TRADITIONAL COLLEGE OR EVEN GET US THE MILITARYMY MAIN PURPOSE FOR THIS DIPLOMA WAS TO JOIN THE UNITED STATES NAVY AND SERVE THIS COUNTRY, BUT HOWEVER THESE SCAMMERS HAD ME FOOLED AND CRASHED MY DREAMI NEED MY MONEY BACK!Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Stratford Career Institute (SCI) is a distance learning provider offering diploma programs as self-paced, independent study by correspondenceOur programs cover a wide variety of disciplines, and are designed to help individuals in the furtherance of their vocational training or intellectual
interestsOur goal is to accommodate adult individuals through flexible, convenient, and affordable educational programsOur school has provided educational services to over one million students during the past twenty years, and our surveys have indicated a very high rate of satisfaction amongst our graduate respondents. The High School program offered by SCI is a general studies course designed to provide students with a sound knowledge of several key subject areas and to help them function more effectively, especially in the job marketProspective and current students are certainly well-advised to ensure that their chosen program is suitable for their own personal or career development objectives. The High School program is not intended to be a substitute for state-sponsored diploma or equivalency programsThis is explicitly stated in the descriptive program brochure, which students generally receive prior to enrolling in the program: "[this program] is not, nor is it intended to be, a substitute for state-sponsored High School or GED programsBefore enrolling, please ensure that this program meets your personal, educational and career objectives." It is our sincere intention that students clearly understand the nature of their program and derive significant benefits from their studyAccess to our representatives is readily available to all prospective, current, and former students, and our employees make every effort to respond accurately and effectively to any questions and concerns that are raisedWhile the program is generally intended for employment purposes, the school cannot guarantee employment as a result of completion, a limitation of promise that is explicitly stated in our Tuition Contract and Service GuaranteeEmployment prospects will, of course, depend on local demand and requirements, applicant quality, and many other factorsStudents who do desire to pursue additional education at any other institution are strongly advised to investigate the specific admissions requirements that may be involved, as such requirements are defined by the individual institutions and will vary from place to place as well as over timeStudents and prospective students may also find it productive to investigate any alternative admissions paths which may be available to them, such as mature student or ability to benefit status, whereby some academic requirements may be waivedOur Tuition Contract and Service Guarantee, which the student has signed, provides the following advice: "Do not assume that credits you earn at this institution will be transferable to any other college or universityEnsure that you check with the receiving institution." Please be aware that SCI does not currently claim any academic accreditation, nor have we ever done soThis information is freely provided to anyone who expresses an interest in the issue, and various qualifying statements are provided as appropriate in the course-specific brochures, course outlines, on our web site, and in our Tuition Contract and Service Guarantee, which the student has signedStudents may certainly choose to discontinue their studies at any time over the course of their enrollment with SCI by informing the school of an intention to do soSome charges may apply depending on the duration of enrollment, the specific stage of course completion at the time of withdrawal, and the tuition account statusCancellation policies and procedures are described in detail in our Tuition Contract and Service Guarantee, to which the student has signed her agreementIn this case, the student enrolled in her course on September 10, The student has since received and completed a significant portion of her program, submitting fourteen exams up to and including August 12, The student did not choose to contact the school at any point prior to the present complaint to express any desire to discontinue her studiesShe simply seems to have discontinued the required monthly tuition payments after July 7, As a result, the tuition account has since lapsed into arrears and was ultimately forwarded to an outside agency for financial collectionThe school is certainly justified in expecting payment of the outstanding tuition balance. The student is, however, welcome to contact our Student Services department at her convenience to discuss her options in that regardWe will do our best to resolve the situation under the best possible termsI would certainly invite the student to complete her programWe are proud to provide high-quality distance education programs and we remain, of course, willing to provide the materials and services required for successful completion

I am happy to respond to any reasonable concerns a student may care to bring forwardIn this case, we have provided a course of study and all related services, as was requestedWe certainly cannot, and do not, guarantee specific outcomes as to employment or admission to any other institution as a result of program completionI would reiterate that our school provides high-quality distance education programs; the education provided through this course of study may well assist both employment prospects and effectiveness, and it should remain a positive supplement to any other training or educational path the student may wish to followBeyond the academic achievement involved, any education a student receives is likely to provide a competitive advantage and increased effectiveness and opportunity, even where additional training or requirements may be mandated

The documents in question were already printed and mailed twice, originally on November 25, and again on January 27, 2017, at no additional cost to the studentWhen the documents were sent for the second time, the student was advised by email to expect them and she replied to acknowledge her understanding of thatIn a situation like this, the school is reasonable to expect some contact from the student where there had been some delivery issue or other problemI would suggest that a full year is well beyond any reasonable delivery expectationWhile we are happy to provide regular administrative services for our graduates, some services do involve additional costs and standard charges will applyShould the student require any additional services, she is welcome to contact our Student Services department at her convenience