Stylist Solutions

I think the company is a scam. They don't give you what they offer upon paying for your store. They don't answer their emails. No commission involve.
They never answered my emails, or give me people who signed up under me. Customers ordered it don't show, in my store. They just take your money.

I invested $399 in this company to give me the ability to sell beauty supply products. Unfortunately, my store was shut down suddenly.
I started with the free store and immediately upgraded to the enterprise store which was $399 for the year. Once I received my store info I began to post on social media as well to my clientele(I'm a hairstylist). Four of my clients purchased products and only 2 received there products weeks later. Due to covid, I expressed to clients it will be a delay. It took almost 4 weeks for the two clients. Myself and the two other clients still have not received anything, although I have been emailing the company constantly to no RESPONSE. I understand the pandemic may have caused this company to become overwhelmed with new beauty reps as well as customers but that is not valid reason not respond to any of my emails.

Also my store was suddenly closed without so much as email or call. I no longer had access to the store backend. I tried to reach out to the support teams and as of yet NOTHING! I want my store with my logo off the internet!

I have been patient in trying to reach out to you all. This is not right! It would have been nice to resolve this issue privately and quickly.

I placed and order for 3 braided wigs and despite the pandemic at hand I still received my order in a few days as promised. My wigs were exactly what I wanted and the quality was impressive! I will be ordering again!!

I have requested a full refund of $399.00 of the Enterprise Level Store with Stylist Solutions due to the unacceptable and poor service this Company has shown not only me but my customer as well. I've called the Company and emailed numerous times to resolve issues that were unprofessional on their part but there has been no return calls nor email replies. I will no longer be embarrassed by this Company and the lack of communication it has to offer. I'm requesting a full refund of $399.00.

I signed up with this company in April looking to start a business during this pandemic time. I was told how the company is so great and how for $399
I would have a full website well I have limited to no access I am told to contact my administrator I send emails voicemail and no response. I have people to place orders and a month goes by without an order. It's so bad I refuse to order products from the wholesale site because I wont get it. They have the ability to take your money but can't reach them when you have issues. I regret signing up and I will fight for my money back. I wish I researched these scammers in the beginning I will contact a lawyer and process a class action lawsuit if I don't get my money. They should not be allowed to do this. Based out of Atlanta but takes two months to receive products. It didn't take 2 months to take my money. Check out their Facebook page in the review section more dissatisfied than satisfied. They need to be shut down

Unresponsive customer service, web design does not meet standards, unable to access wholesale pricing.
Paid $399 for a business opportunity with Stylist Solutions, they have provided a website but that is all they have done. It was completely off line, and unusable. Customer service has been completely unresponsive and I would like a complete refund for my $399 invested for this business opportunity. I have been emailing and calling your company to resolve these issues since June 3, 2020 and have yet to receive ANY response from your company AT ALL. I am extremely disappointed and refuse to ruin my brand with an unresponsive vendor. Please refund the $399 paid to start this business on 5/29/20.
Invoice #***-

Customers items not sent. One customer paid for priority shipping.
Created a free online store June 1, 2020. 2 customers placed an order. There order numbers are XXXXXXX and XXXXXXX. The money was taken from their accounts however, they have received no communication other than they completed a order. I emailed 3 times, no answer, I left 4 voicemail messages and even made a comment on Facebook page in which they deactivated comments. I am only requesting my 2 customers refund and closing of my free store.

When I first joined with this company (Joined September 2019) , I loved it. I loved the thought of not having to have the inventory or space for products, shipping, and etc, but problems started to occur in January with the "Diva Reps". Orders normally take up to 48 hours and ship, but you will never know because I had several orders take longer. When asking for more information or have a negative complaint you get blocked or comment gets deleted via social media. The customer service representatives takes longer than 48 hours to respond before the crisis occurred. When asking a "Diva Rep" or representative (Their attitudes and tone are very unprofessional) will get you the same response to receiving help or getting any support maintaining your website. During this crisis, it's worst. Orders aren't being sent out until 1-3 weeks later occasionally. Several members mentioned it via social media and got blocked from the group. I have several orders that haven't been processed since the beginning of April. Customer service doesn't not respond via phone nor email. Stylist Solutions does not keep you updated on any information. Customers are contacting me everyday regarding their orders and I relay the same information they provide and it's not helping. I was trying to give them the benefit of the doubt because I do understand we are in a crisis, but they are messing up my reputation.

There has been no response to my support request. I am LIVID!
My name is ***. I have signed up with Stylist Solutions to be an online store owner. My store name is "The Hair Pharmacy". Initially, I signed up for free. Then the rep pressed me to sign up for the paid store. She did not inform me that I had 60 days of free usage. So I signed up and paid $14.99 for the 2nd level store. Once I did that and attended training, it was then that I learned that this level of store does not come with much product and services. What I needed was Enterprise level. Approximately 14days later, I signed up for Enterprise and paid $400 CASH. I asked could I get my $14.99 refunded, the rep told me not possible. Moving forward. I have launched and made over $1100 in just sales within the first 10days of opening. My commision so far has been $48 dollars. I NEED ANSWERS!!! I was told that I would receive 50% of sales being an Enterprise owner.
I have constantly been pushed to email support for assistance. I have about 3-4 times and NO RESPONSE!! I even emailed a Diva rep. Which honestly is useless because they cannot help me with my business.
I have been getting so many messages from my customers about shipping and purchases. I cannot send them emails for anything because my account keeps saying I don't have access. I NEED HELP!!
What is going on? It's been a month and I do not like what's going on. If there is no resolve and proper payment, I want my FULL REFUND! That would be the $399 plus $14.99 that I paid out. AND I want my commission that's due for selling your company's stuff. This is why I did not sign anyone up, because I wanted to see how this would work out for myself. Everyone on the team is focused on getting sign ups and earning money from that, but no one is concerned about the customers, product and providing premium customer service. All of this makes your store owners look like terrible owners. And that's not me. I operate in the spirit of excellence and I want my consumers to get the same thing. I am embarrassed by all of this. Especially with this being a black owned company and am passionate *** supportive of my community.

Company have not responded to refund request
I paid $399 on May 18th 20 22 to have operation of online beauty supply store. I also made a purchase on that date and a customer made a purchase on May 19th. As of June 8th my purchase is still pending and has not been shipped, the customers purchase does not even show in the dashboard. I have emailed the company's customer service twice 7 days apart and only got a response after tagging the owner on Facebook.

In addition to not responding, the store has several items that are not stopped. Making it seem as though this business is fraudulent.

The company does not respond to emails and after receiving an email on June 3rd from their customer service I was supposed to receive a follow-up with an actual resolution or answer within 2 days and it still has not been received. I would like all funds for my purchase and for my $399 refunded. As well as a refund to my customer for the items that were never sent to her.

The company has a Facebook page in which they post but disable comments and there are several rep s who have expressed the same concerns on other posters in the group. This seems to be an ongoing issue with this company in regards to lack of communication and not shipping products.

Joined 2 months ago while I was quarantined and have had great experience with the executive team. The group of leaders and members were welcoming and responded to my questions as a newbie. While delivery was slow in the first month, it has picked up and they did explain the social distancing they had to put in place foe the safety of their warehouse and office staff. I do appreciate the transparency. I have also gotten paid the next day after someone joined my team. Looking forward to expanding. Thanks.

DO NOT ORDER ANYTHING FROM THIS COMPANY!!!
Like other reviewers wrote, I ordered my products on April 24, 2020 and still have not received my products. I sent an email on May 19th inquiring about my order, and I did receive a reply on May 20th from Ivory *** that my order will ship in 24 - 48 hours, and that I will receive my tracking # when it ships.
Needless to say I am still waiting to receive that tracking # and today is June 8th. I still have not heard back from anyone WOW!!!
I sent 2 more emails on May 30th and June 4th reiterating that I have been waiting more than 30 days for my products, so I requested a full refund! Let's see what happens....
This is definitely not a good way for any so-called business to treat customers who are spending their hard earned money with them. I will definitely spread the word to stay way from Stylist Solutions and NOT order anything from them.

I ordered in May 12th and it is now June 8th and I have not yet received my order. I contacted the company multiple times and gotten an answer.
Order number XXXXXX
Purchase date May 12th
RRXXXXX
SKU PNAXXXXX
SKU CDXXXXX
SKU CDXXXXX
SKU CDXXXXX
SKU CDXXXXX
Total $57.61

No response from customer service via phone, email , Facebook group, or messenger to resolve order and refund for a customer of mine.
I am not one to bash anyone's company or business. And won't do it today. I simply and just tried of not having things resolved and my reps as well as customers are upset with the outcome of their unresolved issues.

When I set out to partner with Stylist Solutions Pro I was very excited because I saw great potential and because I do hair and also love to try new products I decided to join for free and eventually upgraded to Enterprise store.

I followed all of the protocol . People closes to me we're excited that I'd branched out and decided to do it because they wanted to buy the products but the issues with the company began when two of my reps began having a problem getting a response from the companies support phone number as well as the email provided for tickets and also customer service issues.

The issues included no response from their emails , phone calls, messenger , or fb group. Other issues were concerning customer orders ( they will be submitting their own dates and order numbers for their own claims ).

Anyway, I took it upon myself to make sure that I contacted support and in the beginning in the month of April I did get a few emails from two people who I've had conversation with via email and it seemed as though things were being resolved . However, not all has been resolved my reps have orders that still have not been mailed since April and one of my reps could not get a resolve for her store reverting to a free store when she paid to upgrade to enterprise.

As for me I've been emailing and calling about my orders and for the most part they have been resolved except one order that belongs to a guy whose order came to 106.18 order was placed April 20th . They had been patient with me for the month of April and into May but May had passed *** it is now June . He is very upset not just with the company but with me because I have not answer for him . He has stated to me that he is going to launch and investigation and file a complaint if he doesn't receive his money back and I have emailed them through April May and June about the order but recently about his refund and again no response.

I just don't understand how they think we are to maintain integrity and trust with a hurting world right now who really don't have money to just throw away. People want to trust us for business but when things are yielding no resolve what else are we to do?

I've hung in there through the constant " COVID " excuse . And so have my reps and customers . Frankly they don't want to hear that no more .

I've lost customers who wanted to become continuous customers with me but don't trust it now due to the current unresolved matter.

I'm not going to close my store until my customer receives his order or a refund for his 106.18. And I would like that my reps under me have their customer orders revolved and sent out .

At this point I'm like why pay for this store if their only going to continue to ignore us as if we don't matter and keep going about their business that's not sufficient for me . And I will not tolerate it any longer .

We know about shipping and COVID but I find it funny that other business may have some similar happenings but they are still responding and meeting demands . Not ignoring their clients and customers.

I have had the worst experience with this company. The lack of communication is unacceptable. I do understand that we are in a current pandemic, but it still is not right. I placed an order on April 19th, the order was processed April 20th. I have sent countless emails. I did finally speak with Ivory *** via email on May 19th, she said that she would reach out to the warehouse and have an answer by the end of day on May 19th. I have still been sending emails since that day and still no response. This is not how you conduct business. I would like a refund for my order that I will not receive. I have already sent an email expressing this as well.

Stylist Solutions has represented to me what I want to see in a business. It's rezealance to produce product during this pandemic has been amazing! Especially since waiting on things is the new norm. Thank you for a job well done!!!

Unfortunately, like many of the other reviewers I have been attempting to resolve an issue with my store with no assistance. The only way to receive any support is via email as they have suspended their phone support. I have emailed the support team, completed a ticket, and even went as far as calling Americommerce to get my issue resolved but they have advised me that SS has not provided me the necessary accesses in my store to make changes.

I have paid for an annual membership and now want to close my store and get a refund of the remaining balance as I just signed up in April. This has been a complete joke and I am so sad that we have all been impacted during a time of crisis. I have customers that haven't received orders and it's tainting my business reputation. I have ran a successful brick and mortar business for over a decade and now my reputation is being questioned due to the lack of communication from SS regarding orders and shipping. I understand we are dealing with a pandemic but the lack of communication is unacceptable. I don't even have the permission to cancel my customers order!!

I am thoroughly dissatisfied that I have been running in circles, emailing every person I can find that works there that initially said they would provide support at sign up, and now this. Filing this review is the final straw - Stylist Solutions you need to do better!

Messages to multiple emails with no specifics answered, no response when demanding a refund
I've sent several emails in attempt to recieve a confirmation email on the shipment of my order placed 4/19/20 (Order #XXXXXX) I've sent an email to the owner of Lovelee Beauty Supply via Stylist Solutions LLC on 4/27/20 to which I was explained that they were short staffed. I do understand that some businesses are suffering from crazy processing times, and I've been really understanding and patient with the delays. When offered the refund option through orders@stylistsolutions via email on May 1, I appreciated the update but decided to wait for the order since it seemed like it would arrive to me soon after the email. Over a week goes by before I sent an email to orders@stylist solutions on 5/11/20 asking for a confirmation, and I was pleased to receive a response email stating I would have a confirmation of shipping to come 48 hours after that correspondence. To have to send a follow up email an additional 24 hours after being told I would have answers, feels frustrating. I appreciated the "seeming" promptness but, was disappointed by the lack of follow through, again. I've emailed about receiving my refund to my PayPal and no one has responded.
It has been close to a week since my last correspondence, and STILL no response. I am understanding of given the circumstances at this time, but this run around *** is incredibly unprofessional

My product took too long nor anyone respond to emails.
I can count how many times I complain about a business on 1 hand. I try not to because I understand it takes a lot to run business, but after not getting an email back, or my product that I ordered 4/17/2020 I no longer want the order so I cancel, but I do want my money back. I don't want to be apart of a team who can't respond, if the conference calls email can go out, I'm sure a courtesy call can as well.

I invested $399.00 to open an online beauty supply store with Stylist Solutions. However, the company has failed to fulfill my customers orders.
On May 1st 2020, I began the launch to my *** Beauty Supply store hosted by the company Stylist Solutions. I began marketing my business as the company encouraged and I received a few orders, but thankfully not many (you will find out why I was thankful for little orders in the end). About two weeks later I began receiving inquiries from my customers concerning their orders.I decided to clarify with Stylist Solutions concerning this matter. I was unable to reach anyone via phone but I did leave a voice message with the guarantee that someone would reach out to me within 24-48 hours. No one ever did. I followed up with the company via email and I was told by employee, Tasha Washington, that my request would be forwarded to the shipping director and they would respond to me within a 24-48 hour time period. I received no correspondence.
We are now at the end of the month and I have not received any correspondence concerning customers orders and the personal orders that, I have placed. Stylist Solutions, however, in the midst of a shipping and packing crisis, still continues to charge the full amount for products as soon as they are purchased from the store, while guaranteeing 5-7 day shipping.

Needless to say, the company is collecting funds without fulfilling orders and is using Covid-19 as an excuse to do so.
The company could at least provide frequent shipping updates to those who currently have a beauty supply store with them. My emails and phone call have all gone without a response. Currently, I have been forced to issue a refund to my customers (now you see why its good that I didn't get many orders) out of my personal funds due to the lack of communication on behalf of Stylist Solutions, and the skepticism of the company that has ensued as a result. As this behavior is reminiscent of a scam or Ponzi scheme. Legitimate businesses maintain good communication especially during a crisis such as COVID-19, this can't be an excuse for a lack of professionalism and communication.

As a result, I would like to close my site and request a refund for the $399.00 of my money that I invested into this company.

In summation, taking money and not providing a service or products based on a promise (contractual obligation) constitutes as theft and fraud. I am highly disappointed that I have become a victim of such a scam and have been swindled out of money. I also am saddened by the innocent customers who know and trust me enough to purchase even though many are experiencing an economic crisis
I regret investing into this company.

The orders that have not been fulfilled from my *** Beauty Supply store are as follows:
Order # XXXXXX: $53.01
#XXXXXX: $20.99
#XXXXXX: $99.21
#XXXXXX: $42.23

I was supposed to receive a commission from each product ordered once they shipped as mentioned prior and nothing was shipped. And this is with my investment of $400.00 dollars into Stylist Solutions.