Sun Chemical Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The only resolution I will accept is either GE paying for all parts and labor for a repair, or to completely replace it with a new one.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The "repairman" showed up early which was great No phone call States he did not know the problem nor model to service and did not have the parts on his truck! All of this info was given to dispatch when the original visit was scheduled along with our address which he hadThe resolution was to get the part over-night to us and my husband will install the part Poor service

We have reviewed the consumer's response and our position remains unchangedBecause of the consumer's threat to our technician he will remain on our "do not service" listWe have listened to recorded calls that reinforce our position Since the dryer is under warranty we have offered to let the consumer find someone locally to repair and we would reimburse that expenseTo further speed the process we also offered to expedite any needed parts once diagnosedThe consumer has rejected our offer

Thank you for the opportunity to review this consumer’s situationI spoke with the consumer todayI explained that our service team found no issues with the washer and nothing that would cause damage to their towels and sheets other than wear and tear The washer is working as designed Please contact me if there are any other questions or if I may be of further assistance

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]if I bought a new dishwasher why would it need repair before it was installed? I feel it was a damaged return not new or defective from the factory I should receive a new non defective model or some other compensation for this problem Perhaps they should extend my warranty if they truly believe the dishwasher is fine instead of suggesting I pay for extension Regards, [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that Mr***’s washer and dryer are nearly two years out and out of warrantyAs a gesture of goodwill GE has offered to waive the home/trip diagnosis fee and send a technician out to take a look at what is going on and assist with a discount for parts and labor if a repair is neededMr [redacted] has declined the offerPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted] ’s range is over one-year old and out of warranty. As a gesture of goodwill GE has offered a prorated buyback. Mr. [redacted] has accepted and will be sending GE the required documentation.Please... contact me if there are any other questions or if I may be of further assistance. Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am waiting to hear back from [redacted] regarding this complaint. Regards, [redacted] ***

Thank-you for the opportunity to review this consumer’s situationThe repair to the refrigerator in question is currently scheduled to be completed todayPlease contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation GE had offered to replace the unit in question on a deeply discounted basis That offer was declined Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationGE has offered to replace the unit in question on a prorated basisPlease contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below GE has not offered any resolution Regards, [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator as well as GE service. I told her that I would get the dispatcher and service manager involved in watching today's service... visit. I will reach out to her tomorrow as a follow up. She appreciated my phone call today. She said she would have never known about today's appointment if it wern't for my call. Please contact me if you have any further questions or concerns. I can be reached directly at [redacted] anytime between 8am - 2pm EST. Sincerely, [redacted] Program Manager

Thank-you for the opportunity to review this consumer’s situationI spoke with *** Campbell today 11/12/and he confirmed that he received his part on 11/6/ That was the afternoon after he submitted his Revdex.com complaint He explained the difficult experience he had in tracking his package and how our cus***er service was far from adequate I agreed with Mr [redacted] and would have handled the issue differently Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer's situationA service call is currently scheduled for 9/to inspect and repair the unitPlease contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was contacted by GE Appliances in Louisville, and after describing the issues with their customer service, they offered to sell me a washing machine at the cost of $I rejected that offer, because in addition to the original cost of the two-year-old washing machine ($550), I had paid $in service feesHe made me another offer of $This is unfair, but seeing as the best price offered to me by Customer Service was $440, I knew I had to take the new price so that my family could have a washing machineThese folks have really been unrelenting in trying to make a buck off of the common man, and also uncommitted to customer satisfaction (for example: I started my customer service request seven months ago)The bottom line is that their machine was defective, they charged me $for repairs they never did, and then made an additional $off of meWhat is fair and just is to refund me both those costs ($120+$176=$296) Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appearWhile we were happy to hear that GE is willing to send us a new door, we were very dissatisfied that we are expected to pay the approximate $fee to have it installed I realize the dishwasher is out of warranty but surely they do not feel that the paint rusting off the door after only years of use is acceptable or representative of the quality of their appliances, which we thought we were purchasing This is a decent size area of rust on the front of the appliance which looks awful I'll be happy to post photos if necessary but I do not consider this case to be resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactoryThe dishwasher was picked up today and we were given the refund checkHowever, there needs to be some clarification to the business's response in order for other consumers to understand this situation The business stated that while the dishwasher was repairable, they agreed to refund our moneyWhat was not stated by the business was that there were multiple issues with the dishwasherThe drain hose was defective (which was the cause of the original leak)In the process of investigating the hose defect, a recall on the motor mounting clamps was notedUpon further investigation, ours was determined to be defective and also had to be replacedAfter waiting about weeks for the original hose repair to be completed, it was discovered that the pump was also defective, requiring another minimum week period for it to be replacedAt the same time the pump was determined to be defective, the technician informed us that the problem could also be the water sensor, which there was a recall onWe requested the sensor and pump both be repaired since we would have to wait another two weeks for the pump and were informed that GE would not replace the sensor unless we called in a complaint of specific problems which would indicate a bad sensorIn order for that to happen we had to wait weeks for the new pump to be installed, then we would have to call back to GE and report another problemIt would be an additional week for another tech to come check out the sensor, then an additional weeks to get the part mailed and get the tech back to install the new sensor All told, it would have been an additional weeks to get the dishwasher repaired, for a total of weeks from the report of a problem(Add to this the weeks it took to get cabinetry, drywall, baseboards removed, mold damage cleaned up, and then install new cabinets, drywall, and baseboards.) During this time, the handicapped individual living there had no hot water in the kitchen and was not able to use the garbage disposalShe was washing dishes in cold water, which was very bad for the degenerative arthritis in her hands While we appreciate GE refunding our money and picking up the defective dishwasher, other consumers should be aware that they will not be informed of recalls and depending on the repair company assigned by GE, it could take months to get a simple repair fixedConsumers beware! Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situation GE assisted in get the service contract company in touch with Ms [redacted] to discuss her options per the 3rd party service contract Please contact me if there are any other questions or if I may be of further assistance