Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation The repair in question was completed on 7/ Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Please note that there is a mistake in the letter sent by General Electric: The defective machine is the
DRYER, not the Washer, so I hope that it is a new DRYER that is delivered and installed. If the correct machine is delivered, I will find that this resolution would be satisfactory to me. I will wait for the business to perform this actionand, if it does, will consider this complaint resolved
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationGE is in the process of replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationI spoke with the consumer on 1/11/after reviewing the technician notes and their findings. The technicians state that the washer and dryer are working as designed. I took the consumer's photos of laundry
twisting and knotting along with the information on items getting caught under the agitator to our quality team. Our quality team stated that there's nothing functionally wrong with our product. I have emailed the consumer a list of ways to avoid the issues they've encountered. GE will not be replacing or buying back the laundry pairPlease contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation
GE completed repairs on the refrigerator in question on 8/12/
Please contact me if there are any other questions or if I may be of further assistance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: REGARDLESS IF THE RANGE IS DAYS OLD OR YEARS OLD IT SHOULD NOT BE CATCHING ON FIRE!!!!!!! PICTURES HAVE BEEN EMAILED TO COMPANY. PLEASE NOTE: I DO NOT HAVE A RANGE AT THIS POINT, I NEED A FAST TURN AROUND ON THIS SITUATION. I DID SOME RESEARCH, I see where GE RECALLED SEVERAL RANGES FOR THIS EXACT SAME REASON.... FIRE HAZARDTHERE IS AN ISSUE
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.GE again offered to send a tech - there was nothing else they would do they saidI wasn't even finished talking to the rep, but he hung up. After that I wasn't able to reach him again because he wouldn't answer the phoneI want the complaint to be shown to the public
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have no faith in GE, so I cannot consider this matter closed until the refrigerator is gone and the check has cleared. The pickup of this refrigerator will be the 10th, I think, (lost track) visit to our home. I have lost many hours waiting for repairmen, and spent several hours on the phone with GE reps. We have lost food due to spoilage. Not to mention the anger, frustration, and crying I endured while dealing with GE reps Also, because we bought the slate color appliances, it was not easy to match refrigerator of another brand to the other appliances We paid $more and must wait weeks for delivery because special order. The reps respond to complaints and concerns with robotic answers and seem to not care about problems with their product. GE has cost us so much in time, money, and emotional health
Regards,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all we were very clear with GE that buying the appliances back were not an option All we want are the correct parts sent so we can have the Dryer fixed Also, I was just threatened by *** at GE and this Threat needs to be reported to the authorities The Dryer is under Warranty and GE are the one's who sent the wrong parts back in December or the Dryer could have been fixed Then they sent more parts and the Drum is out of round and the front panel is dented and looks like it came off a dryer that had been returned, these were not even new parts they sent the second time We have a very reputable qualified person that was working on fixing the Dryer and at no fault of him or ours the Dryer still isn't fixed and not workable We do not appreciate being threatened by GE Employees and I am reporting this So no the situation is not resolved and far from it
Regards,
*** ***

-----Original Message-----From: *** *** ***Sent: Thursday, July 21, 2:PM*** ***Subject: Complaint ***To whom it may concern,I apologize, right after this was filed I went to Colorado to the mountains and had no reception there fore my husband worked with GE to resolve matter just recentlyThat is why I did not respondI thought he had handled it.We appreciate your assistance very muchThey were not willing to make the situation right until you guys got involvedAgainIt was resolved and we very much appreciate your help. Sincerely,*** ***Sent from my iPhone

Thank you for the opportunity to review this consumer’s situationPlease be advised that I have tried to reach Ms*** on two occasions (2/22/& 3/1/18) to discuss the situation with her dishwasher but unfortunately I had to leave a voicemailAt this time GE has approved a buyback and the
check was processed on January 31, The check was to be sent to Home Delivery America and once received they would contact Ms*** and arrange to pick up the dishwasher and deliver the check at that time.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called the number from *** email But It is not her number.
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situationPlease be advised that the dealer has replaced Ms***’s washerPlease contact me if there are any other questions or if I may be of further assistance. Sincerely,*** ***

I left this consumer a voice mail yesterday and still waiting for her to return my call. And yes, she was not using the rack correctly. I pointed out the proper use in her book that came with the unit

Thank-you for the opportunity to review this consumer's situation. The unit in question is beyond the one-year warranty timeframe GE did offer to provide discounted service but did not agree to provide service on no charge basis Please contact me if there are any other
questions or if I may be of further assistance

[I appreciate your help in this matter, GE Appliance order and
repaired our dishwasher this past week and The Manager that resolved this matter did so in an excellent business manner. The way it was handled by GE will result in my continued value and future use of buy in there product.*** *** ***]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *** ***

Thank you for the opportunity to review this consumer’s situation Please be advised that *** ***’s dishwasher is over three years old and out of the manufacturer’s warrantyAs a gesture of goodwill GE has offered him the part he has requested at a discounted price but he refused
the offer*** *** is currently schedule for service with GE Factory Service under his extended warranty, not a GE contract, for August 29, between 1-5:00. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,***

Thank you for the opportunity to review this consumer’s situation.Please be advised that Mr***’s GE refrigerator is nearly ten years old and out of warrantyA GE Factory Service technician was out to Mr***’s home on December 2, and has repaired the unitSince he is covered under
an extended warranty with Assurant I would suggest he review his terms and conditions of his contract for lost food compensation as this is not something covered by GE in warranty or out of warranty.Please contact me if there are any other questions or if I may be of further assistance. Sincerely,*** ***