Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situationPlease be advised that Ms***s unit is nearly twenty-one years old and out of warrantyGE has spoken with Ms*** and advised her that the service charges are valid charges and GE will not be issuing her any
reimbursementPlease contact me if there are any other questions or if I may be of further assistance. Sincerely,*** ***

Thank-you for the opportunity to review this consumer’s situation GE is in the process of replacing the unit in question Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE microwave
At this time, we have agreed to refund the appliance as long as we receive the end of the power cord and the physical serial sticker
off of the unit
We plan on refunding her purchase price, tax and delivery
She has accepted this as a fair resolution to her complaint
Sincerely,
*** ***Program Manager

Our warranty company is call New Leaf Service Pro

Thank-you for the opportunity to review this consumer’s situation. GE Consumer Relations was informed, on 8/16/16, that the unit in question was in the process of being taken back be the selling dealer. Please contact me if there are any other questions or if I may be of
further assistance

Thank-you for the opportunity to review this consumer’s situationGE does not agree that the venting system is faulty Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does,
will consider this complaint resolved
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situation. GE has offeredto replace the unit in question. Please contact me if there are any other questions or if I may be of further assistance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to ***
** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationOn 9/1/our CR department received word that *** was going to exchange the consumer's refrigerator. On 11/10/we received a legal notice requesting an exchange of their unit and $1,in legal fees. On 11/13/I
spoke with Mr*** who stated that *** never followed through on their commitment to exchange their refrigerator. As a gesture of good will I agreed to exchange their refrigerator even though there were no issues with the unit at the time, but I would not pay the $1,in legal fees. I left that offer on the table for weeks. They refused my offer. Recently we received another letter from an attorney stating that the consumer would like the offer extended again to exchange their unit. Their unit is still in perfect working condition. I spoke with the attorney and stated the offer was a one time offer that was open for weeks. However I did offer to extend the warranty of the refrigerator for another year. I never heard backThe consumer's refrigerator is in perfect working condition. Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with *** he offered the Letter of Commitment for one year I feel that the entire unit should be replaced, since the issue started months after the initial delivery and has been chronic I told *** that I would accept the total reimbursement of parts and labor for the most recent service call and the Letter of Commitment I believe this is more than fair In addition to the lost time of having the the unit work correctly, I have had to take off from work to address this, had average electric bill $more a month (due to the fan running continuously) The comment of being years old is not really valid, because it has not worked correctly from the beginning and I feel they should stand behind their product
Regards,
*** *** ***

Thank you for the opportunity to review this consumer’s situation.GE is scheduled to service the unit in question on 12/29/.Please contact me if there are any other questions or if I may be of further assistance.Sencerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
When I spoke with *** from the GE's*** office, I shared I am out of town until Friday so a first appointment will not work for this week. They were going to look at Saturday or next week, but then I had a voicemail that they will be at my condo at AM on Friday. No one will be home to let them in the condo.
***

Thank you for the opportunity to review this consumer’s situation I left a voicemail with *** *** today with my phone number. I am offering him what our Consumer Relations department has offered on his in warranty refrigerator. That would be to schedule a 2nd
service call to look at his product Please contact me if there are any other questions or if I may be of further assistance *** ***

Thank you for the opportunity to review this consumer’s situation GE has agreed to replace MrBart’s water heater at no charge however, he will be responsible for having it installed and disposing of the current unit Please contact me if there are any other questions or if I may be of
further assistance. Sincerely,*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be temporarily satisfactory to meThe business were suppose to exchange the microwave to a stainless steel as the newly exchanged appliance is already having problemsI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***