Sundling Limousine Service

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you! [redacted]

Thank you for your correspondence dated June 26, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr [redacted] has three accounts that were placed into our office for collections by our client One Advantage, LLC, formally known as Firstsource Advantage, LLC had several contacts with Mr [redacted] on the accountMr [redacted] refused to verify his information and therefore we were unable to explain why we were calling On each call, our representatives did inform Mr [redacted] that we were calling from One AdvantageAfter reviewing the call recordings our representatives did handle the calls professionally On July 17, Mr [redacted] finally verified his full date of birth and we were able to explain why we were calling and the account details were discussedDuring this call Mr [redacted] stated that he doesn’t understand why he is in collections as he has full coverage with his insurance carrierThe representative explained that the balances remaining on the accounts are his deductibles from his insuranceMr [redacted] informed us that his visits are always covered fully by his insurance company and he will be calling the hospital to try and resolve the business Now that Mr [redacted] is aware of the reason we were calling we hope that he understands why we need to verify we have the correct person on the line before disclosing the reason why were attempting to reach him Upon receipt of this complaint One Advantage has coded Mr***’s accounts as disputed and also requested verification of debt from the clientOnce these documents are received we will send to Mr [redacted] for his review We do regret any inconvenience that Mr [redacted] may have experienced and hope that all of his concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, Nicholette C Compliance Manager

Thank you for your correspondence dated July 27, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs [redacted] ’s account was placed with Firstsource Advantage on January 20, by our client to collect on this debtFirstsource Advantage did send an initial notice to Ms [redacted] on January 23, We did receive a mail return that dayUpon review it appears that we had the address of [redacted] which did not include “Drive” Firstsource Advantage did attempt to contact Ms [redacted] several times at phone number ###-###-####We did establish one contact with her on June 4, Unfortunately the account was not updated to reflect disputed as she had informed us that she never received services from this hospitalThis representative has been counseled on the importance of properly documenting accounts to ensure customer’s concerns are addressed and written disciplinary action will be kept on file Please note that during the call on June 4, Ms [redacted] provided her address to us as [redacted] which is not the address she has listed in her complaint Upon receipt of this complaint Firstsource Advantage has updated the account and credit report to reflect disputed and also requested verification of debtAfter reviewing the verification of debt received it does appear that this debt does belong to Ms [redacted] The verification of debt has been sent to Ms [redacted] for her review We do not reflect receiving any correspondence or voicemails from Ms [redacted] regarding this account We do apologize for any inconvenience that Ms [redacted] may have experienced and hope that all of her concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, Nicholette C Compliance Manager

Thank you for your correspondence dated March 14, Upon receiving notification that Mr [redacted] was not satisfied with our response we have revisited this complaintPlease note that Firstsource Advantage, LLC addressed our response to ***, as he is the handler of your case at the Revdex.com and was the one who sent us this complaint on your behalf As previously stated, we have reviewed the call recordings and the representative Biren repeated his full name and also spelled his first for Mr***Nowhere in the conversation did our representative refuse to provide his last namePlease note that our staff does not have the capability or access to edit any call recordings Firstsource Advantage does not reflect informing Mr [redacted] we could not accept his paymentOn February 3, we do reflect Mr [redacted] wanting to set up a debit card payment for February 11th We are unable to set up postdated debit card payments, which is why we informed him we could call him back on the 11th to set up his payment for that day Firstsource Advantage has reviewed all the voicemail messages left for Mr [redacted] and do not reflect any curse words being left on the voicemail messages Please note that Firstsource Advantage is no longer servicing Mr***’s three accountsThe [redacted] account has been settled, and the other two accounts were closed from our office as disputed when we received Mr***’s original complaint We do regret any inconvenience that Mr [redacted] may have experienced and hope the above information will help resolve his concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank you Sincerely, Nicholette C Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate yours and the businesses prompt attention to this matter Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Due to the damage to my credit score and the fact that it is not a valid debt, I would like this sent back to [redacted] so that I can have my insurance processed properlyI should not have to wait for verification of debt and have it remain when it is most certainly invalid Regards, [redacted] ***

Thank you for your correspondence dated June 5, relating to the above consumer Upon receiving notification of this complaint, as part of our standard complaint process, a thorough investigation of this matter was performedMs [redacted] ’s account was placed with Firstsource Advantage on April 16, by our client to collect on this debt On April 30, Firstsource Advantage spoke to Ms [redacted] and we agreed upon a settlement arrangement for a one time payment in the amount of $3,to be completed by May 15, The agreement letter was sent to Ms [redacted] on May 1, On May 13, Firstsource Advantage spoke to Ms [redacted] and she informed us that she did receive the letter and she would be sending us a letter and hung up Firstsource Advantage did receive Ms [redacted] ’s correspondence on May 14, advising that she did not like the wording in our letterAfter receiving this correspondence, Firstsource Advantage made several attempts to reach her to further discuss her concerns Please note that Firstsource Advantage never informed Ms [redacted] that we did not receive her correspondenceOur supervisor explained to Ms [redacted] that we did receive it but she did not have a copy in front of her to review with her On May 28, Ms [redacted] called into our office but unfortunately the supervisor she wanted to speak with was not in the officeOur supervisor did attempt to call Ms [redacted] back however no contact was established On June 4, Ms [redacted] called back into our office and stated that she would send in the settlement amount if we changed our letterFirstsource Advantage then drafted a letter per her request and sent it to her on June 5, Please also note that Firstsource Advantage never informed Ms [redacted] that her account would be paid in fullWe did inform her that once the payment is received the account would be updated to reflect settled in full and [redacted] would be notified accordingly We do appreciate Ms [redacted] working with our office to settle her accountUpon receipt of the newest letter sent to Ms [redacted] she may then send in her payment We do regret any inconvenience that Ms [redacted] may have experienced and hope that we have addressed all of her concerns Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, Nicholette C Compliance Manager

Thank you for your correspondence dated January 15, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedOn October 12, Mr [redacted] ’s account was placed with our office by our client to collect on this debtPlease note that Firstsource Advantage, LLC does not credit report for this clientThe law limits how long you can be sued on a debtBecause of the age of this debt, [redacted] will not sue you for it [redacted] has not reported this account to any credit reporting agencyUpon receipt of the complaint, Firstsource Advantage, LLC has closed Mr [redacted] ’s account as a cease and desist and no further communication will be made to Mr [redacted] from our officeWe do regret any inconvenience that Mr [redacted] may have experienced and hope the above information will help resolve his concernsFirstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated.Please call me at ###-###-#### if you have any questionsThank youSincerely, Elizabeth D

We are in receipt of your case referenced above relating to this consumer Per our standard complaint process, a thorough investigation of the allegations was performedMr [redacted] has three accounts that were placed with our office for collections by our clientThe first account was placed with Firstsource Advantage on November 14, which has a balance of $25310.53, the second account was placed with us on November 24, which has a balance of $19,and the third account was placed with our office on January 15, which has a balance of $Once the accounts were placed into our office for collections, we sent Mr [redacted] dunning notices on all accounts which stated that the account was placed into our office for collectionsThese letters also included the client’s name of [redacted] Memorial Hospital which tells the consumers which debts we are collecting on behalf of Firstsource Advantage only had one contact with Mr [redacted] on the account and he had inquired where the balance originated fromThe agent reviewed the account information with him and tried to work out a payment plan, but Mr [redacted] was not able to set one up at that time Please note that Firstsource Advantage did not apply any fees to the accountThe reason the balance increased $was due to an adjustment that was received from the client making the balance due $25,(which was the amount reported to Mr***’s credit report) On June 2, Firstsource Advantage received a credit bureau dispute on two of the accounts and they were updated to reflect disputedWe then received another [redacted] dispute on June 25, for the third account and that was updated as disputed Upon receipt of this complaint Firstsource Advantage has sent a request to the client for verification of debt and have issued the information Mr*** We do regret any inconvenience that Mr [redacted] may have experienced and hope that the above information and verification of debt being sent to him will help address all of his concerns Firstsource Advantage has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers Complaints such as yours are taken very seriously and are thoroughly investigated Should you have any questions, please do not hesitate to contact me at ###-###-#### Thank you Sincerely, Nicholette C Compliance Manager

We are in receipt of your recent case referenced above relating to this consumer Per our standard complaint process, a thorough investigation of the allegations was performedOn January 18, 2018, Ms [redacted] ’s account was placed with our office for collections by our client [redacted] *** Bank (USA), N.APlease note that Firstsource Advantage is a third party collection agency and only service accounts on behalf of our clientsWe do not purchase debt Firstsource Advantage did not establish any contact with Ms [redacted] on this accountWe do reflect that a payment was applied to her account in the amount of $on March 29, Our office does not reflect receiving Ms [redacted] ’s correspondence she references in her complaint Our client, [redacted] Bank (USA), N.Aalso received a similar Revdex.com complaint, and responded to Ms [redacted] on May 21, Please also note that Firstsource Advantage does not credit report for this client and all credit reporting is handled directly by [redacted] Bank (USA), N.A Upon receipt of this complaint, Firstsource Advantage has coded Ms [redacted] ’s account as a cease and desist per her request We do regret any inconvenience that Ms [redacted] may have experienced and hope the above information will help resolve her concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank youSincerely, Nicholette CCompliance Manager

Thank you for your correspondence dated December 21, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed Upon placement of Ms***’s account, Firstsource Advantage did attempt to reach Ms*** at a phone number supplied by the client but unfortunately the number was incorrectFirstsource Advantage did have other possible numbers for Ms*** Firstsource Advantage reflects contact with Ms [redacted] on December 21, During this call the representative confirmed with Ms [redacted] her best reach phone number and all other numbers were removed as she stated they did not belong to herThe representative must ensure all account information is accurate and we thank Ms [redacted] for working with us We do regret any inconvenience that Ms [redacted] may have experienced and hope that all of her concerns have been addressed Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, Jenna H Compliance Coordinator

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAs per the Revdex.com request these are the other numbers this business has called ###-###-####, ###-###-#### and ###-###-####All these number should be on do not call list and they are to cease and desist any future calls Plus there are other numbers that this business has called which are neighbors or family members They are relentless and they know exactly what number they have been calling because they did a neighborhood and friend and family search This is what these companies do however I will not just accept their excuse I will file complaints with Attorney General and Consumer Protection and any other source to stop these unfair debt practices Regards, [redacted]

Thank you for your correspondence dated February 3, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr***’s [redacted] account was placed with our office for collections by our client on January 24, Please note Firstsource Advantage, LLC received the account from the client with a balance of $and did not place any additional fees or charges on the account Mr [redacted] refers to speaking with someone to months ago and they informed him of an error, however Firstsource Advantage was not servicing the account at that time and does not show any contact with him on this accountPlease also note that Firstsource Advantage does not credit report for this client Upon receipt of the complaint, Firstsource Advantage, LLC has returned the account to the client as a disputeNo further collection attempts will be made from our office We do regret any inconvenience that Mr [redacted] may have experienced and hope the above information will help resolve his concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank you Sincerely, Elizabeth D Compliance Coordinator

Thank you for your correspondence dated December 18, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedOn February 26, Ms [redacted] established an agreement with our office for monthly payments to be made in the amount of $The checks were scheduled until January 15, On December 2, our client recalled Ms [redacted] ’s account from our officeOn December 4, Ms [redacted] called into our office as she received a call from another agencyUpon receipt of that call, Firstsource Advantage reached out to the client and they did replace Ms [redacted] ’s account back with our office on December 9, Ms [redacted] ’s remaining payments were re-established on the accountWhen Ms [redacted] called into our office to inform that her account was in over draft due to the payment withdrawn by Firstsource Advantage, the representative did initially inform her we could only refund the feesThe representative then clarified the problem with a supervisor and confirmed that Firstsource Advantage would refund Ms [redacted] the payment and the fees The call recordings reveal that the representative handled the call professionally and both parties ended the callWe do not reflect the representative hanging up on Ms [redacted] Firstsource Advantage has received Ms [redacted] ’s documentation and we have sent the request to the Finance Department to refund Ms [redacted] in the amount of $ We are expediting Ms [redacted] ’s reimbursement of $and the fee of $will be reimbursed soon thereafter We do apologize for any inconvenience that Ms [redacted] may have experienced and hope that all of her concerns have been addressed Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, Nicholette C Compliance Manager

Dear ***, Thank you for your recent correspondence dated April 1, Upon receiving notification that [redacted] was not satisfied with our response, we have revisited this complaint Firstsource Advantage was never informed of any incorrect billing from the clientAs [redacted] has requested validation of debt, we have sent this request to our clientOnce the documents are received we will send them to her for review via certified mail As previously stated, on March 3, 2015, Firstsource Advantage received a direct payment from the client on the account for balance in fullAt that time the account and credit report were updated to reflect paid in fullPlease note that the client informed us of this payment so we are not sure as to why [redacted] would state that Firstsource Advantage did not show it as paid According to the client records, the last documented conversation with [redacted] was on February 27, We were notified today by [redacted] that we are to remove the account from [redacted] credit reportWe have submitted this request to the credit bureau agenciesPlease allow a minimum of days to reflect the deletion We do regret any inconvenience that [redacted] may have experienced and hope that all of her concerns have been addressed Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigatedShould you have any questions, please do not hesitate to contact our office at [redacted] Thank you Sincerely, [redacted] Compliance Manager

RE: [redacted] Your Case No [redacted] Thank you for your correspondence dated June 26, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr***’s account was placed with Firstsource Advantage on July 16, On July 17, Firstsource Advantage did send a letter to Mr [redacted] at the address listed in his complaintWe have not established any contact with Mr [redacted] on the account Upon receipt of this complaint, Firstsource Advantage has marked his account and credit report as disputed and also ordered verification of debtOnce the documents are received we will send to Mr*** We do regret any inconvenience that Mr [redacted] may have experienced and hope that all of his concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, Nicholette C [redacted] Compliance Manager

Thank you for your recent correspondence dated September 3, relating to the above consumer Upon receiving notification that Mr [redacted] was not satisfied with our response, we have revisited this complaintTo reiterate, Firstsource Advantage is a third party debt collection company contracted by [redacted] Memorial Hospital to assist them in collecting past due accountsThis is not in violation of the FDCPA Once the accounts were placed into our office for collections, we sent Mr [redacted] dunning notices on all accounts which stated that the account was placed into our office for collectionsThe upper left hand corner of the letter reflects our company letter headThe upper right hand corner reflects all the pertinent account information such as the client name, account number, and balance dueAll letters contain the disclosure that this is a communication from a debt collectorThis is an attempt to collect a debt and any information obtained will be used for that purposeAll initial notices contain the day validation disclosureWe respectfully disagree with the assertions made by Mr*** Please note that [redacted] Memorial Hospital does not require a license for the Florida Secretary of State as they are a creditor and the State of Florida does not require credit licensing Upon review of Mr***’s itemized statements, we do not reflect a balance of $which he references in his rebuttalWe originally received this account in the placement of $and previously addressed the increase of $to Mr*** In regards to Mr***’s concerns regarding the balance size increase from October to November 2014, please note that Firstsource Advantage did not adjust the balance of the accountWhile servicing the account [redacted] Memorial Hospital sent an update to Mr***’s accountThe verification of debt that was sent to Mr [redacted] will help explain these increases as it shows the transactions that took place on his account in October of In regards to Mr***’s concerns regarding [redacted] sending these accounts to our office for collections, please note that as a third party collection agency, we have contracts with our clients that allows us to collect these debts on their behalfThe credit reporting is a client requirement and is part of our contract with themFirstsource Advantage services many accounts for consumers so that we can help them resolve their debts that come into collections Any accounts that are placed with Firstsource Advantage by our client are to be collected on as party of our contractual agreement with *** After reviewing Mr***’s concerns, these appear to be his conclusions of what he thinks is not compliantFirstsource Advantage is a dually licensed collection agency and disagree with Mr***’s statements Firstsource Advantage has sent the verification of debt to Mr [redacted] on August 20, Again, we do regret any inconvenience that Mr [redacted] may have experienced and hope that the above information and verification of debt being sent to him will help address all of his concerns Firstsource Advantage has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers Complaints such as yours are taken very seriously and are thoroughly investigated Should you have any questions, please do not hesitate to contact me at ###-###-#### Thank you Sincerely, Nicholette C Compliance Manager

Thank you for your correspondence dated November 10, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr [redacted] has a total of three accounts that were placed with our office for collections by our clientIn May of Mr [redacted] paid his two accounts in full with our officeHis credit report was updated to reflect the two accounts as paid in full in July On November 6, another account for Mr [redacted] was placed with our office for collectionsPlease note that this account did not report to Mr***’s credit report and our records do not show any credit report updates on November 2, as stated in his correspondence We do regret any inconvenience that Mr [redacted] may have experienced and hope the above information will help resolve his concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, Nicholette C Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If you need to so desperately get in touch with me, you can mail me the issueVia US MAILStop calling me every minutes from different numbers Regards, [redacted] ***