Sundling Limousine Service

Thank you for your correspondence dated July 27, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on...

January 20, 2015 by our client to collect on this debt. Firstsource Advantage did send an initial notice to Ms. [redacted] on January 23, 2015. We did receive a mail return that day. Upon review it appears that we had the address of [redacted] which did not include “Drive”.
Firstsource Advantage did attempt to contact Ms. [redacted] several times at phone number ###-###-####. We did establish one contact with her on June 4, 2015. Unfortunately the account was not updated to reflect disputed as she had informed us that she never received services from this hospital. This representative has been counseled on the importance of properly documenting accounts to ensure customer’s concerns are addressed and written disciplinary action will be kept on file.
Please note that during the call on June 4, 2015 Ms. [redacted] provided her address to us as [redacted] which is not the address she has listed in her complaint.
Upon receipt of this complaint Firstsource Advantage has updated the account and credit report to reflect disputed and also requested verification of debt. After reviewing the verification of debt received it does appear that this debt does belong to Ms. [redacted]. The verification of debt has been sent to Ms. [redacted] for her review.
We do not reflect receiving any correspondence or voicemails from Ms. [redacted] regarding this account. 
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager

Thank you for your correspondence dated June 2, 2015 relating to the above consumer.
 
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted] account was placed with Firstsource...

Advantage on April 8, 2014 by our client to collect on this debt. On August 21, 2014 Firstsource Advantage did receive Mr. [redacted] correspondence asking for an accounting statement to be sent to him. Upon receipt of this correspondence Firstsource Advantage sent him a statement per his request.
 
Please note that Firstsource Advantage only reflects receiving one request for a statement to be sent which was the correspondence received on August 21, 2014. Our records also reflect no phone contact with Mr. [redacted] since the account has been with our office.
 
Upon receipt of this complaint Firstsource Advantage has sent a statement to him on June 5, 2015 and will send out a new statement each time a payment is received.
 
We do regret any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.  
 
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
 
Please call me if you have any questions. Thank you.
 
Sincerely,
 
 
 
[redacted]
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Due to the damage to my credit score and the fact that it is not a valid debt, I would like this sent back to [redacted] so that I can have my insurance processed properly. I should not have to wait for verification of debt and have it remain when it is most certainly invalid. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I did in fact receive the statement from Firstsource and am good with their reply. I will review it and will contact you if their numbers are not correct. Thank You 
Regards,
[redacted]

Thank you for your correspondence dated September 14, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage, LLC on September 1, 2016 by our...

client to collect on this debt. On September 6, 2016, a letter was sent to Ms. [redacted] informing her that the account has been placed into our office. This letter was sent to the address Ms. [redacted] has listed in her complaint.
 
On September 13, 2016 a representative did contact the Ms. [redacted]’s daughter as the phone number was believed to be a good contact number for Ms. [redacted]. Ms. [redacted]’s daughter informed the representative that this was a wrong number.  At that time, Firstsource Advantage removed the number of ###-###-#### and no further calls were made to that number.
 
Upon receipt of this complaint, Firstsource Advantage has closed Ms. [redacted]’s account as cease and desist. The account will be returned to the client and no further collection activities will be made by Firstsource Advantage.
 
We do regret any inconvenience that Ms. [redacted] may have experienced and hope the above information will help resolve her concerns.
 
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.
 
 
Sincerely,
 
 
 
Nicholette C.
Compliance Manager

Thank
you for your correspondence dated December 11, 2015. Upon receiving
notification of the complaint, as a part of our standard complaint process, a
thorough investigation of this matter was performed. Mr. [redacted]’ account was
placed with Firstsource Advantage, LLC on September 21, 2015 by our...

client to
collect on the debt. Due
to privacy regulations Firstsource Advantage, LLC does not release information
regarding the reason for the call or account details to third parties.
Firstsource Advantage, LLC shows record of contacting a third party on October
19, 2015, December 9, 2015 and December 11, 2015 where the third party refused
to confirm or deny they were [redacted]. Therefore, Firstsource Advantage, LLC
was not able to identify the reason for the call besides advising the call was
from Firstsource Advantage, LLC on behalf of a personal business matter for Mr.
[redacted]. Upon
receipt of this correspondence, Firstsource Advantage, LLC has closed Mr.
[redacted]’ account as a cease and desist and no further collection efforts will be made
on the account.  We
do regret any inconvenience that Mr. [redacted] may have experienced and hope that
all of his concerns have been addressed.  Firstsource
Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure
compliance with the law and to ensure that the highest quality of service is
provided to the customer.  Complaints
such as yours are taken very seriously and are thoroughly investigated. Please
call me if you have any questions. Thank you. Sincerely, Nicholette
C. Compliance
Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. On 11/21/2016, I send a constructive notice with their original correspondence, which I refused, to First Source Advantage LLC, Legal Department, [redacted], [redacted], NY [redacted], certified mail (my receipt attached). In my constructive notice, I declared under the penalties of perjury in accordance with the laws of the United States of America Title 28 U.S.C. Sec. 1746 (1) the forgoing is true and correct and is admitted when not rebutted, so help me. The copy of the correspondence was mailed to Consumer Affairs Department, [redacted]., Suite [redacted], [redacted].  Failure of the First Source Advantage LLC to follow the correct process of rebutting the charges or any attempt to present rebuttal evidence that is not sworn as both true and “the whole truth” invalidates such response as if no evidence or rebuttal were given at all.  Regards, [redacted]

Thank you for your correspondence dated January 11, 2016. Upon receiving notification that Ms. [redacted] still was not satisfied with our response we have revisited this complaint. In regards to the question if we are still collecting on the debt or ceased collections, Ms. [redacted] established a payment with our office dated for January 20th 2016. No collection efforts will be made to Ms. [redacted] until the payment has been applied to her account.
Please note that as Firstsource Advantage is a third party collection agency, [redacted] placed Ms. [redacted]’s account with our office to collect on this debt. With placements, [redacted] does provide us with possible contact numbers for customers. As previously stated, the numbers were provided to our office by the client as possible reach numbers for Ms. [redacted]. We do not know how these numbers were obtained by [redacted].
As Firstsource Advantage does use search tools in order to obtain possible reach numbers, if we do reach an incorrect number we immediately remove it.
Again we do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely
Nicholette C.
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your correspondence dated August 8, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Recordings reveal that on August 2, 2016 Firstsource Advantage called the phone number of...

###-###-#### which belonged to Ms. [redacted]. Ms. [redacted] informed us this was a wrong number, which was removed at that time. We do not reflect any further calls being made to Ms. [redacted]’s number.
 
Upon reviewing the call recording, the representative should have handled the call more professionally. The representative has been counseled on the importance of handling of a wrong party contact and written disciplinary action will be kept on file.
 
Upon receipt of this complaint, Firstsource Advantage has also submitted a request to have Ms. [redacted]’s number blocked from calling. This is the best way to ensure no further calls will be made to her from our office.
 
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
 
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
 
Please call me if you have any questions. Thank you. 
Sincerely,
Nicholette C.
Compliance Manager

Thank you for your correspondence dated November 24, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Firstsource Advantage, LLC had one contact with Ms. [redacted] on the account which was on...

November 24, 2015. During this call, Ms. [redacted] requested that no further calls are made to her work number. Upon receipt of that call, Firstsource Advantage, LLC had removed Ms. [redacted]’s work number of ###-###-#### and no further calls were made to her work number from our office. Upon receipt of this complaint, Firstsource Advantage, LLC had already removed Ms. [redacted]’s work number and no calls will be made to her place of employment. We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me if you have any questions. Thank you. Sincerely, Nicholette C. Compliance Manager