Sundling Limousine Service

Thank you for your correspondence dated September 14, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with Firstsource Advantage, LLC on September 1, by our client to collect on this debtOn September 6, 2016, a letter was sent to Ms [redacted] informing her that the account has been placed into our officeThis letter was sent to the address Ms [redacted] has listed in her complaint On September 13, a representative did contact the Ms***’s daughter as the phone number was believed to be a good contact number for Ms***Ms***’s daughter informed the representative that this was a wrong number At that time, Firstsource Advantage removed the number of ###-###-#### and no further calls were made to that number Upon receipt of this complaint, Firstsource Advantage has closed Ms***’s account as cease and desistThe account will be returned to the client and no further collection activities will be made by Firstsource Advantage We do regret any inconvenience that Ms [redacted] may have experienced and hope the above information will help resolve her concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank you Sincerely, Nicholette C Compliance Manager

Thank you for your correspondence dated August 16, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr [redacted] account was placed with Firstsource Advantage, LLC on August 4, by our client to collect on this debtOn August 8, 2016, a letter was sent to Mr [redacted] informing him the account has been placed into our office We have not established any phone contact on the account with Mr [redacted] All collection accounts are serviced in our New York State officeRecords do not reveal any excessive calls placed to Mr [redacted] Upon receipt of this complaint, Firstsource Advantage, LLC has marked the account as disputed and also notated the cease and desist requestThe client has been notified and all collection activities have ceased on the account by Firstsource Advantage We do regret any inconvenience that Mr [redacted] may have experienced and hope the above information will help resolve his concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank you Sincerely, Nicholette C Compliance Manager

RE: [redacted] Your Case No [redacted] Thank you for your correspondence dated June 26, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs [redacted] ’s account was placed with Firstsource Advantage on June 6, by our client to collect on this debt Our records do reflect Ms [redacted] calling into our office on June 16, and informed us that she was disputing this as she had already paid the accountUpon receipt of this call, Firstsource Advantage sent a request for statements on the account To date, Firstsource Advantage has not yet received the verification of debt from the client We have notified the client of Ms [redacted] ’s dispute and will send the statements once we receive them from the clientPlease note that all collection activities were ceased upon Ms [redacted] ’s dispute on June 16, Please note that Firstsource Advantage does not report the credit bureaus for this client We do regret any inconvenience that Ms [redacted] may have experienced and hope that all of her concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, Nicholette C [redacted] Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for your correspondence dated December 11, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr***’ account was placed with Firstsource Advantage, LLC on September 21, by our client to collect on the debtDue to privacy regulations Firstsource Advantage, LLC does not release information regarding the reason for the call or account details to third parties Firstsource Advantage, LLC shows record of contacting a third party on October 19, 2015, December 9, and December 11, where the third party refused to confirm or deny they were [redacted] ***Therefore, Firstsource Advantage, LLC was not able to identify the reason for the call besides advising the call was from Firstsource Advantage, LLC on behalf of a personal business matter for Mr ***Upon receipt of this correspondence, Firstsource Advantage, LLC has closed Mr ***’ account as a cease and desist and no further collection efforts will be made on the account We do regret any inconvenience that Mr [redacted] may have experienced and hope that all of his concerns have been addressed Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me if you have any questionsThank youSincerely, Nicholette CCompliance Manager

Thank you for your correspondence dated June 9, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs [redacted] ’s account was placed with Firstsource Advantage, LLC on March 14, by our client to collect on the debtThe original representative and the supervisor who informed Ms [redacted] that a fax could be sent did provide her accurate informationWhen Ms [redacted] called back with her fax number, the representative she spoke to mis-spoke as we are able to send faxesThe representative has been counseled on the importance of properly communicating the procedures to customers to ensure that all information is accurate and written disciplinary action will be kept on file In review of Ms [redacted] ’s complaint regarding the frequency of calls, we did find that the representative did not work Ms [redacted] ’s account properlyThis representative has also been counseled on the importance of properly dialing customers and written disciplinary action will be kept on file Please note that we did send the agreement letter to the fax number Ms [redacted] supplied us of ###-###-#### but we received notification that this was an incorrect fax numberWe are attempting to reach Ms [redacted] to obtain a better a fax number so a letter can be sent We do apologize for any inconvenience that Ms [redacted] may have experienced and hope that all of her concerns have been addressed Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, Nicholette C Compliance Manager

Thank you for your correspondence dated July 7, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedA search of our records does not reveal any account in our office for Ms*** Please note that we do not have a representative with the name of Emily Por service accounts for [redacted] National BankIf Ms [redacted] was filing this complaint against [redacted] Group, please also note that Firstsource Advantage, LLC was formerly known as [redacted] Group but has not been operating under that name since If Ms [redacted] can provide us the phone number for the company that has called her, we can check our records to see if it matches any of our toll free numbers If you would like to submit a complaint to [redacted] Group, they are located at [redacted] , [redacted] ***, NY *** We do regret any inconvenience that Ms [redacted] may have experienced and hope that the above information will help assist in resolving her concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank you Sincerely, Nicholette C Compliance Manager

Attn: Peter
RE: Ryan ***
Your Case No. ***
Dear Peter:
Thank you for your correspondence dated June 30, relating to the above consumer
Upon receiving notification that Mr*** was not satisfied with our response, we have revisited the complaint.
Upon Mr***’s request, we have closed the account from our office and returned it to the client for servicingSince Firstsource Advantage is no longer servicing the account, we have requested the trade line to be removed from Mr***’s credit report
We do regret any inconvenience that Mr*** may have experienced and hope that all of his concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
Nicholette C***
Compliance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have never lived on *** in ***, **So that is untruthful and if the agreement can not be honored refund the money that was paid along with the fee for the cashier check with the cost for postageAgain stated this account on line is not proof of anything in I resided in ***Now as I stayed before I am not taking ownership of this account I was paying it to have it removed from my credit fileNow if you wanted to do your research you would research who stayed at that address that you have listed because I can provide proof of my residence.
Regards,
*** ***

Thank you for your correspondence dated April 26, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr***’s account was placed with our office on March 3, by our client to collect on this
debt Upon reviewing the account, the representatives should have handled the account more professionally and written disciplinary action will be kept on file Upon receipt of this complaint, Firstsource Advantage has closed Mr***’s account from our office as a cease and desist We do apologize for any inconvenience that Mr*** may have experienced and hope that all of his concerns have been addressed Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, Nicholette CCompliance Manager

Thank you for your recent correspondence dated December 1, Upon receiving notification that Ms*** was again not satisfied with our response, we have revisited this complaintIn regards to her concerns regarding the credit reporting, please note that as Firstsource Advantage does not credit report and therefore we cannot confirm any information that may appear on her credit report Firstsource Advantage will not be processing any further payments on Ms***’s account Again, the validation of debt is still pending and once received, we will send to Ms*** so she may verify the account information is accurateWe do regret any inconvenience that Ms*** may have experienced and hope the above information will help resolve her concernsFirstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank youSincerely, Nicholette CCompliance Manager

Thank you for your correspondence dated
November 3, Upon
receiving notification of the complaint, as a part of our standard complaint
process, a thorough investigation of this matter was performed On March 17, Ms***’s account was
placed with our office for
collections by our clientThe dunning notice was
issued on March 18, and we did not receive a mail return
On
September 22, Firstsource Advantage, LLC spoke with Ms*** and a payment
of $was made to resolve the balance in full on the accountThe call
recordings reveal a misunderstanding occurred when Ms*** called into the
office to determine when the negative information on her credit report would be
removedThe representative was under the impression that Ms*** wanted to
know when her credit report would reflect the account being resolved and
advised Ms*** that it would take up to thirty daysThis representative
is no longer employed with our office
Upon
receipt of the complaint, Firstsource Advantage, LLC has sent a request to have
this account removed from Ms***’s credit report
We
do apologize for any inconvenience that Ms*** may have experienced and
hope the above information will help resolve her concerns
Firstsource
Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure
compliance with the law and to ensure that the highest quality of service is
provided to the customer. Complaints
such as yours are taken very seriously and are thoroughly investigated
Please
call me if you have any questionsThank you
Sincerely,
Nicholette
C
Compliance
Manager

We are in receipt of your recent case referenced above relating to this consumer Per our standard complaint process, a thorough investigation of the allegations was performedOn January 18, 2018, Ms***’s account was placed with our office for collections by our client *** ***
Bank (USA), N.APlease note that Firstsource Advantage is a third party collection agency and only service accounts on behalf of our clientsWe do not purchase debt Firstsource Advantage did not establish any contact with Ms*** on this accountWe do reflect that a payment was applied to her account in the amount of $on March 29, Our office does not reflect receiving Ms***’s correspondence she references in her complaint Our client, *** *** Bank (USA), N.Aalso received a similar Revdex.com complaint, and responded to Ms*** on May 21, Please also note that Firstsource Advantage does not credit report for this client and all credit reporting is handled directly by *** *** Bank (USA), N.A Upon receipt of this complaint, Firstsource Advantage has coded Ms***’s account as a cease and desist per her request We do regret any inconvenience that Ms*** may have experienced and hope the above information will help resolve her concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank youSincerely, Nicholette CCompliance Manager

Thank you for your correspondence dated March 28, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed*** *** account was placed with Firstsource Advantage on December 25, by our client to
collect on this debtFirstsource Advantage did send a letter to *** *** address which she has listed in this complaint on December 29, and we did not receive a mail return
Call recordings reveal that on February 25, *** *** called into our office and asked if the account was paid in full would it be removed from her credit reportWe informed *** *** that her credit report would be updated to reflect a zero balance and paid in full but would not be removed*** *** stated she needed to talk to her husband and would contact us back
On February 27, *** *** called into our office and again asked if we would remove the account from her credit report if she paid this in fullWe again informed her it would reflect as paid in full but not removed*** *** then stated she would call the client directlyNo further contact was established with *** *** on the account
On March 3, Firstsource Advantage received a direct payment from the client on the account for balance in fullAt that time the account and credit report were updated to reflect paid in full
It appears from *** *** response, she may be referring to a conversation she had with the client as she did not make a payment with our office
Firstsource Advantage does remove accounts from credit reports when we are informed they are inaccurateIf *** *** could send us a statement from the client informing of the billing error, we can remove from her credit reportShe may also send us the name and number of the person who informed her it would be removed, we can then contact them directly on her behalf to clarify the situationAccording to our records and client communications, the information reported to the credit bureaus was correct
We do regret any inconvenience that *** *** may have experienced and hope that all of her concerns have been addressed
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedShould you have any questions, please do not hesitate to contact our office at ***. Thank you
Sincerely,
*** ***
Compliance Manager

Thank you for your correspondence dated July 7, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr***’s account was placed with Firstsource Advantage, LLC on June 23, by our client to
collect on this debtOn June 27, 2016, a letter was sent to Mr*** informing him the account has been placed into our office
Our records reveal Mr***’s account being placed with our office with potential good numbers to attempt contact with himWe do not reflect any excessive or harassing calls placed to Mr*** on the accountOur records do not reveal any contact on the account with Mr*** or any third parties
Upon receipt of this complaint, Firstsource Advantage, LLC has removed the account from being calledIf Mr*** would like to speak with our office regarding the account, he can contact us toll free at ###-###-#### or by mail at Firstsource Advantage, LLC at *** *** *** ***, ***, NY ***
We do regret any inconvenience that Mr*** may have experienced and hope the above information will help resolve his concerns
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank you.
Sincerely,
Elizabeth D
Compliance Coordinator

We are in receipt of your recent case referenced above relating to this consumer As we received notification that Ms*** was not satisfied with our response, we revisited this complaintAgain, please note that Firstsource Advantage is a third party collection agency and only service accounts on behalf of our clientsWe do not purchase debtPlease see the attached letter that was sent to Ms*** from *** *** Bank (USA), N.A advising her that we are servicing the account As reflected in the letter to Ms*** from *** *** Bank (USA), N.A all credit reporting is handled directly by them As previously stated, our office does not reflect receiving Ms***’s correspondence she references in her complaint as it appears this was sent directly to *** *** Bank (USA), N.A Ms***’s account was returned to *** *** Bank (USA), N.Aon May 22, We do regret any inconvenience that Ms*** may have experienced and hope the above information will help resolve her concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank youSincerely, Nicholette CCompliance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your correspondence dated April 22, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr***’s account was placed with Firstsource Advantage, LLC on April 14, by our client
to collect on this debtOn April 18, we did send Mr*** a letter informing him the account has been placed into our office to the address he has listed in this complaint
Call recordings reveal that we spoke to Mr*** on April 18, and he was not familiar with this account and stated he wanted to call *** *** himself. During this call, Mr*** did not make a request to remove his number
Upon receipt of this complaint, Firstsource Advantage, LLC has closed Mr***’s account as a cease and desistNo further collection efforts will be made on this account from our office
We do regret any inconvenience that Mr*** may have experienced and hope the above information will help resolve his concerns
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank you
Sincerely,
Nicholette C
Compliance Manager