Sundling Limousine Service

Thank you for your correspondence dated September 23, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed.
Firstsource Advantage, LLC shows record of three calls being placed to the number of...

###-###-####. One call was made on September 4, 2015 and two calls were made on September 23, 2015. No contact was established on these attempts. The calls were made on a dialer campaign where an answering machine was detected and therefore disconnected.
Firstsource Advantage, LLC does not reflect any inbound calls from Ms. [redacted]’s number of ###-###-#### and have no records of being notified to not call the number. It is possible Ms. [redacted] is receiving calls from another agency.
Upon receipt of this correspondence Firstsource Advantage, LLC has blocked the number of ###-###-#### from being called. Ms. [redacted] will receive no further calls from the office.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that her concerns have been resolved.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager

Thank you for your correspondence dated February 23, 2017. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s [redacted] account was placed with Firstsource Advantage, LLC on August 27,...

2015 by our client to collect on this debt.  On January 7, 2016 a representative did contact Ms. [redacted] and she agreed to schedule 33 monthly payments towards paying the account in full with our office. Ms. [redacted] also agreed to have her reminder letters sent via email each month. As of February 1, 2016 a reminder email was sent each month and there were no undeliverable messages received.  Please note that Firstsource Advantage has not received any prior notifications advising these payments were unauthorized.  Upon receipt of this complaint, Firstsource Advantage has removed all remaining payments from Ms. [redacted]’s account. At this time, we feel a refund is not warranted since proper authorization was received.  We do regret any inconvenience that Ms. [redacted] may have experienced and hope the above information will help resolve her concerns. If she wishes to continue making payments towards her account, she may contact our office at ###-###-#### and a representative will be happy to assist her.  Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.  Sincerely,    Nicholette C. Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. No one called and notified me about the issue with the fax number. I can assure you that is a working fax number. However, I have another fax number to provide. It is ###-###-####. I was also told that this document would be mailed out to me. Is that still true? If so, I would have thought that I would have it by this time.
Regards,
[redacted]

Thank you for your correspondence dated March 14, 2016. Upon receiving notification that Mr. [redacted] was not satisfied with our response we have revisited this complaint. Please note that Firstsource Advantage, LLC addressed our response to [redacted], as he is the handler of your case at the Revdex.com and was the one who sent us this complaint on your behalf.
 
As previously stated, we have reviewed the call recordings and the representative Biren repeated his full name and also spelled his first for Mr. [redacted]. Nowhere in the conversation did our representative refuse to provide his last name. Please note that our staff does not have the capability or access to edit any call recordings.
 
Firstsource Advantage does not reflect informing Mr. [redacted] we could not accept his payment. On February 3, 2016 we do reflect Mr. [redacted] wanting to set up a debit card payment for February 11th 2016. We are unable to set up postdated debit card payments, which is why we informed him we could call him back on the 11th to set up his payment for that day.
 
Firstsource Advantage has reviewed all the voicemail messages left for Mr. [redacted] and do not reflect any curse words being left on the voicemail messages.
 
Please note that Firstsource Advantage is no longer servicing Mr. [redacted]’s three accounts. The [redacted] account has been settled, and the other two accounts were closed from our office as disputed when we received Mr. [redacted]’s original complaint.
 
We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns.
 
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.
  
Sincerely, 
Nicholette C.
Compliance Manager

Thank you for your recent correspondence dated July 10, 2015 relating to the above consumer.
 
Upon receiving the additional phone numbers from Ms. [redacted] we were able to identify the file in our office for [redacted] that was triggering the calls to Ms. [redacted]. In review of the file, on June 26, 2015 Firstsource Advantage, LLC was notified that phone number ###-###-#### was incorrect and was removed at that time. No further calls were made to that number from our office.
 
The additional phone number Ms. [redacted] provided of ###-###-#### was dialed but no contact was established. The other number provided of ###-###-#### was not dialed by our office. The remaining number of ###-###-#### was called but no contact was established at this number.
 
Upon receipt of this correspondence Firstsource Advantage, LLC has added the above numbers to our do not call list.
 
We do apologize for any inconvenience that Ms. [redacted]’s may have experienced and appreciate her providing the additional numbers so that we were able to fully address her concerns.
 
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
 
Please call me if you have any questions. Thank you.
 
 
 
Sincerely,
 
 

[redacted]
Compliance Manager

Thank you for your correspondence dated June 8, 2015 relating to the above consumer.
 
Upon receiving notification that Mr. [redacted] was not satisfied with our response, we have revisited this complaint. As previously stated, Firstsource Advantage only reflects receiving correspondence from Mr. [redacted] once since April 8, 2014. It is possible he may have requested this information from another company.
 
Firstsource Advantage has sent a statement to Mr. [redacted] on June 5, 2015 and will send out a new statement each time a payment is received.
 
Again we do regret any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.  
 
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
 
Please call me if you have any questions. Thank you.
 
Sincerely,  [redacted]
Compliance Manager

Thank you for your correspondence dated July 7, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. A search of our records does not reveal any account in our office for Ms. [redacted].
Please note that...

we do not have a representative with the name of Emily P. or service accounts for [redacted] National Bank. If Ms. [redacted] was filing this complaint against [redacted] Group, please also note that Firstsource Advantage, LLC was formerly known as [redacted] Group but has not been operating under that name since 2006. If Ms. [redacted] can provide us the phone number for the company that has called her, we can check our records to see if it matches any of our toll free numbers.
 
If you would like to submit a complaint to [redacted] Group, they are located at [redacted], [redacted], NY [redacted].
 
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that the above information will help assist in resolving her concerns.
 
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.
 
 
Sincerely,
 Nicholette C.
Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your correspondence dated February 15, 2017 relating the above consumer. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed.  Our records do reflect that the representatives did not...

remove Ms. [redacted]’s work number as requested and disciplinary action will be administered regarding the importance of honoring consumer’s requests to no longer be contacted at a particular number.   In regards to the Supervisor’s statement, the records only reflected contacting Ms. [redacted] at her placement of employment phone number although there was her cell phone number listed on the account. This Supervisor is also being disciplined since there should have been no rebuttal to Ms. [redacted]’s request for no further calls at her place of employment.   Upon receipt of this complaint, Firstsource Advantage has closed Ms. [redacted]’s account from our office as a cease and desist.  We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.  Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.  Please call me if you have any questions. Thank you. Sincerely,  Nicholette C. Compliance Manager

Thank you for your correspondence dated November 16, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with our office on October 3, 2008 by our client to collect on...

this debt. In September of 2011, Ms. [redacted] agreed to make monthly payments of $20.00 to our office as we are servicing her [redacted] account. We also reflect that Ms. [redacted] has been in contact with our office and has been making payments through our online website.  We did attempt to dial the number listed on our website, and it did state it was not in service. We would like to thank Ms. [redacted] for bringing this to our attention. We will be updating our website with the correct contact number.  Upon receipt of this correspondence, Firstsource Advantage has updated Ms. [redacted]’s account to reflect as disputed and submitted a request to the client for the original account information. Once received, we will send to Ms. [redacted] so she may verify the account information.  We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope the above information will help resolve her concerns.  Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Nicholette C. Compliance Manager

Thank you for your correspondence dated August 8, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. On June 9, 2016, Mr. [redacted]’s account was placed with our office by our client to collect on this...

debt. Firstsource Advantage, LLC sent an initial notice to Mr. [redacted] on August 1, 2016.   Upon receipt of the complaint, Firstsource Advantage, LLC has placed Mr. [redacted]’s account into a dispute status and notified the client accordingly. No further communication will be made from our office until the dispute has been resolved. Please note that Firstsource Advantage, LLC does not credit report for this client.   We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns.   Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.

We are in receipt of your recent case referenced above relating to this consumer.  Per our standard complaint process, a thorough investigation of the allegations was performed. On March 15, 2018, Ms. [redacted]’s account was placed with our office for collections by our client [redacted]...

[redacted].  On March 19, 2018, an initial notice was sent to the same address Ms. [redacted] provided in her complaint. The letter informed her that the account was placed with our office for collections.  Please note that Firstsource Advantage does not credit report for this client and all credit reporting is handled directly by [redacted].  Upon receipt of this complaint, Firstsource Advantage placed Ms. [redacted]’s account into a no call status.  We do regret any inconvenience that Ms. [redacted] may have experienced and hope the above information will help resolve her concerns.  Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.    Sincerely,    Nicholette C. Compliance Manager

We
are in receipt of your case referenced above relating to this consumer. 
Per our
standard complaint process, a thorough investigation of the allegations was
performed. Mr. [redacted] has three accounts that were placed with our office for
collections by our client. The first account was...

placed with Firstsource
Advantage on November 14, 2014 which has a balance of $25310.53, the second
account was placed with us on November 24, 2014 which has a balance of
$19,059.21 and the third account was placed with our office on January 15, 2015
which has a balance of $67.50. Once the accounts were placed into our office
for collections, we sent Mr. [redacted] dunning notices on all accounts which stated
that the account was placed into our office for collections. These letters also
included the client’s name of [redacted] Memorial Hospital which tells the consumers
which debts we are collecting on behalf of.
Firstsource Advantage
only had one contact with Mr. [redacted] on the account and he had inquired where
the balance originated from. The agent reviewed the account information with
him and tried to work out a payment plan, but Mr. [redacted] was not able to set one
up at that time.
Please note
that Firstsource Advantage did not apply any fees to the account. The reason
the balance increased $117.50 was due to an adjustment that was received from
the client making the balance due $25,428.03 (which was the amount reported to
Mr. [redacted]’s credit report).
On June 2,
2015 Firstsource Advantage received a credit bureau dispute on two of the
accounts and they were updated to reflect disputed. We then received another
[redacted] dispute on June 25, 2015 for the third account and that was updated
as disputed.
Upon receipt
of this complaint Firstsource Advantage has sent a request to the client for
verification of debt and have issued the information Mr. [redacted].
We do regret
any inconvenience that Mr. [redacted] may have experienced and hope that the above
information and verification of debt being sent to him will help address all of
his concerns.
Firstsource
Advantage has rigorous training and procedures to ensure compliance with the
law and that the highest quality of service is provided to consumers.  Complaints such as yours are taken very
seriously and are thoroughly investigated. 
Should you have any questions, please do not hesitate to contact me at
###-###-####.  Thank you.
Sincerely,
Nicholette
C.
Compliance
Manager

Thank you for your correspondence dated January 11, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with our office on November 26, 2015 by [redacted] to collect...

on this debt. On November 30, 2015 Firstsource Advantage did send Ms. [redacted] a dunning notice on the account and did not receive a mail return.
On December 7, 2015 Firstsource Advantage spoke to Ms. [redacted] and she informed us of her dispute. Her account was coded as disputed at that time and we informed [redacted] accordingly. On December 8, 2015 [redacted] informed us that this dispute was invalid.
On December 8, 2015 Firstsource Advantage again spoke to Ms. [redacted] and she disputed this account again and we transferred her to [redacted] disputes and again coded her account as disputed.
On December 16, 2015 Ms. [redacted] made a payment for balance in full directly to [redacted]. As we were servicing the account, [redacted] informed us of the payment and it was directly credited to Ms [redacted]’s account for our records. Firstsource Advantage did not deposit Ms. [redacted]’s check and as stated was simply informed of her payment. A paid in full letter is generated on all satisfied accounts in New York State.
Upon receipt of this complaint, as a courtesy, Firstsource Advantage has submitted a request to [redacted] to have our inquiry removed from Ms. [redacted]’s credit report. Please note that Firstsource Advantage does not update the credit report directly as this is performed by [redacted].  Firstsource Advantage is no longer servicing this account.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager

Thank you for your correspondence dated June 15, 2017. Upon receiving notification of the complaint and as a part of our standard complaint process, a thorough investigation of this matter was performed. On February 2, 2017 Ms. [redacted] had two accounts placed with our office for collection by our...

client.   Firstsource Advantage, LLC attempted to contact Ms. [redacted] by telephone and by mail but there was no contact established with her.  This complaint was the first notification that Ms. [redacted] did not want to receive calls at her place of employment.   Upon receipt of the complaint, Firstsource Advantage, LLC has ceased collections on both of Ms. [redacted]’s accounts and notified our client accordingly.   We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.   Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as this are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.  Sincerely, Elizabeth D. Compliance Coordinator

Thank you for your correspondence dated January 15, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. On October 12, 2015 Mr. [redacted]’s account was placed with our office by our client to collect...

on this debt. Please note that Firstsource Advantage, LLC does not credit report for this client. The law limits how long you can be sued on a debt. Because of the age of this debt, [redacted] will not sue you for it. [redacted] has not reported this account to any credit reporting agency. Upon receipt of the complaint, Firstsource Advantage, LLC has closed Mr. [redacted]’s account as a cease and desist and no further communication will be made to Mr. [redacted] from our office. We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Elizabeth D.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no resolution on the part of the company. I would like this account closed, no further collection attempts, and not selling this account to another junk debt buyer.
Regards,
[redacted]

Thank
you for your correspondence dated December 8, 2015. Upon receiving notification
of the complaint, as a part of our standard complaint process, a thorough
investigation of this matter was performed. Ms. [redacted]’s account was placed with
Firstsource Advantage, LLC on March 9, 2011 by our...

client to collect on the
debt. Firstsource
Advantage, LLC does not show record of Ms. [redacted] contacting the office and not
being able to reach anyone, as well as no record of any voicemails being left
by Ms. [redacted].  As
Firstsource Advantage, LLC cannot communicate via email with customers for this
client, we do recommend that Ms. [redacted] to contact our office toll free at
###-###-#### to discuss her account. If Ms. [redacted] would prefer to mail in
correspondence she can send to Firstsource Advantage, LLC at [redacted], NY [redacted]. We do appreciate Ms. [redacted]’s desire to work with our
office to resolve her account. Please
note that the phone number referenced above for Firstsource Advantage LLC is a direct
line to our representatives who can assist Ms. [redacted]. Our messages do not offer
deals on cruises so we believe Ms. [redacted] must have dialed an incorrect phone
number.  Upon
receipt of this correspondence, Firstsource Advantage, LLC has notified the
client of Ms. [redacted]’s concerns. Firstsource Advantage, LLC has removed the
account from the calling queue.  We
do regret any inconvenience that Ms. [redacted] may have experienced and hope that
all of her concerns have been addressed.  Firstsource
Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure
compliance with the law and to ensure that the highest quality of service is
provided to the customer.  Complaints
such as yours are taken very seriously and are thoroughly investigated. Please
call me if you have any questions. Thank you. Sincerely, Nicholette
C. Compliance
Manager

Thank you for your correspondence dated August 16, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted] account was placed with Firstsource Advantage, LLC on August 4, 2016 by our client...

to collect on this debt. On August 8, 2016, a letter was sent to Mr. [redacted] informing him the account has been placed into our office.
 
We have not established any phone contact on the account with Mr. [redacted]. All collection accounts are serviced in our New York State office. Records do not reveal any excessive calls placed to Mr. [redacted].
 
Upon receipt of this complaint, Firstsource Advantage, LLC has marked the account as disputed and also notated the cease and desist request. The client has been notified and all collection activities have ceased on the account by Firstsource Advantage.
 
We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns.
 
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.
 
 
Sincerely,
 
 
 
Nicholette C.
Compliance Manager

Thank you for your correspondence dated August 2, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s account was placed with Firstsource Advantage, LLC on July 13, 2016 by our client to...

collect on the debt. Please note that Firstsource Advantage does not reflect any contacts on the account with Mr. [redacted] or any excessive calls being made on the account.
 
On July 13, 2016, we were informed that we were dialing a wrong number. The representative failed to remove the number properly which caused an additional call being made to that number. The representative has been counseled on the importance of properly removing numbers and written disciplinary action will be kept on file.
 
Upon receipt of this complaint, Firstsource Advantage, LLC has closed Mr. [redacted]’s account from our office as a cease and desist.
 
We do apologize for any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
 
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
 
Please call me if you have any questions. Thank you. Sincerely, Nicholette C.
Compliance Manager