Sundling Limousine Service

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I do need a phone number where I can call in to make my final paymentsI should only have three more outstanding
Regards,
*** ***

Thank you for your correspondence dated
November 19, Upon
receiving notification of the complaint, as a part of our standard complaint
process, a thorough investigation of this matter was performedOn September
15, Ms***’s account was placed with our office for collections
by
our clientFirstsource
Advantage, LLC does not show record of any contact with Mrs*** on the
accountA phone report does not reflect any inbound calls or messages being
left with our office by Mrs***If
Firstsource Advantage is notified that a customer does not want any calls
placed to their place of their employment we are required to cease further
calls to that numberOur records do not indicate a request to cease calls by
Ms***Upon
receipt of the complaint, Firstsource Advantage, LLC has processed Ms
***’s account as a cease and desist which will stop communication from our
officeWe
do regret any inconvenience that Ms*** may have experienced and hope the
above information will help resolve her concernsFirstsource
Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure
compliance with the law and to ensure that the highest quality of service is
provided to the customer. Complaints
such as yours are taken very seriously and are thoroughly investigatedPlease
call me if you have any questionsThank youSincerely, Nicholette
CCompliance
Manager

I was wondering why when Firstsource Advantage answered back they said Att*** and Dear *** unless they where addressing someone else when my name is *** this makes me think they could be getting my account mixed up with some one elseAlso he would not spell out his last name when you ask someone their name they know to give the whole thing plus tapes can be edited On the part when he said he cou,d not locate the account I had given him the number and he must have written it down wrong so I had to revive it to him againIt had been times when I called to pay the debt and he would say my boss is not here so I cou,don't make the payment yetSeems to me if you are trying to collect you would take it when a person is trying to pay if you are some companyWhen I called to pay again he kept asking is it in the bank or he had to wait a few daysThen he wanted a check number and a debit card number like he wanted to be able to get in my account ways he did not need both I think but being a senior I don't know how all these things workThat's why I started thinking something sounds fishy I called *** *** Bank and that person said someone tried to open an account in and it was never followed throughAlso that I only had one account with when and it had been closed years agoAlso my account is paid offAlso they do not use Firstsource Advantage LLC as their collection they don't work with them directlyAnd that dollars is a lot to mark up a bill at the most but not the higher one And that my *** bill was only not or what they are chargingAnd that account has been paid and closed now*** collection are out of business they had sent it tooSo he gave me the *** phone number and they said I could file a fraud report and that Firstsource AdvantageLLC had turned the other collections over to them *** *** said they don't have any debts owed to them in my name That I had only have one and it has been paidHe said someone tried to open an account using a card printer and it was denied The companies they say I owe the 794.86, and say they don't have anything in my name no recordsThat some one tried to open accounts and they where denied so I am doing some investigating to see where all this is coming from and filing fraud reports and possibly police reports so they people can be tracted DowI would like Firstsource to stop calling with harassing phone calls and a collection agency has even called and cursed on my answering machine also

Thank you for your correspondence dated September 25, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed Firstsource Advantage, LLC only reflects one account
in our office for Ms*** which ends in ***Firstsource Advantage, LLC established contact with Ms*** on April 3, and at that time she informed us she could not pay
On August 3, Firstsource Advantage, LLC received correspondence from Ms*** advising to cease all calls and requested verification of debtUpon receipt of that correspondence Firstsource Advantage removed Ms***’s numbers and sent a request to the client for verificationNo further calls have been placed to Ms***On August 11, Firstsource Advantage mailed the verification of debt to Ms***
Please note that Firstsource Advantage did send Ms*** two settlement offers on the accountThe first offer letter was sent on May 18, in the amount of $The second offer letter was sent to Ms*** on June 2, in the amount of $Firstsource Advantage did not receive any response from Ms*** regarding these offers
On September 9, Ms*** sent in a letter requesting to settle this account for $if it will be considered "paid as agreed" and "delete all entries showing this account as ever being late" which unfortunately we could not accommodateAs she requested no calls, we were unable to call and discuss this with her.
Please note that Firstsource Advantage is a third party collection agency and we do not update the credit bureaus for this client
Firstsource Advantage, LLC can accept Ms***’s offer of $to settle the account but please note we cannot meet her other conditionsIf Ms*** does wish to settle the account for the above amount, upon receipt of her payment, we would code the account as settled in full, notify the client accordingly and they would update Ms***’s credit report
We do appreciate Ms*** wanting to resolve her account with our office and regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
Nicholette C
Compliance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the company does follow up with the documentation regarding the dispute as promised in their letter, failure to do this will result in the filing of another complaint I have spoken to the hospital from which these accounts are supposedly due and after providing my insurance information they have informed me that there were no deductibles for the dates of service in question What is not satisfactory is the response regarding the rudeness and ease with which these so called customer service reps raise their voice at the caller and hang up the phone I happen to have managed a call center in the past and these reps clearly NEED call escalation training at the very least Informing me which company they were calling from took several weeks of calls since the reps were never really willing to provide me with a name in a manner that could be understood, they would simply just hang up when I would refuse to provide them with my personal information unless they gave me the name of the company and where they were calling from Returning the call usually had of outcomes: A rep answering the phone and once again rudely asking for date of birth and social security number (last digits) or an answering machine that did not provide the name of a company The only way I was able to obtain the company's name was by plugging the phone number into a *** search and reading about the several posts that complain about the practices of this company Also they never explained they were calling on behalf of their client or any other inkling that would lead me to believe they were not somebody attempting to steal my identity Since there is all kinds of online forums regarding this company (and any other of the many names they use) as a scam I will file another complaint if the next time I receive communication from any of a Firstsource Advantage or One Advantage customer service rep that is not properly trained or disrespectful as well as failure to provide the written communication they have promised in their response
Regards,
*** ***

Thank you for your correspondence dated March 15, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr***’s account was placed with our office for collections by our client on October 19,
Firstsource Advantage, LLC does not credit report for this clientHowever, our records reveal an inquiry was made on Mr***’s credit report upon placement of the account in our officePlease note the inquiry made was a soft inquiry and does not affect Mr***’s credit score. Firstsource Advantage, LLC does not reflect any previous requests from Mr*** for validation of debtUpon receipt of the complaint, Firstsource Advantage, LLC has requested validation of debt from the clientThe information will be sent to Mr*** once receivedOnce the validation of debt has been sent, we will close the account from our office as a cease and desist. We do regret any inconvenience that Mr*** may have experienced and hope the above information will help resolve his concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customerComplaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank youSincerely, Elizabeth DCompliance Coordinator

Thank you for your correspondence dated August 25, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedOn May 11, 2017, Ms***’s account was placed with our office for collectionsFirstsource
Advantage, LLC does not reflect any violation in accordance with the FDCPA Upon receipt of the complaint, Firstsource Advantage, LLC has placed Ms***’s account into a dispute status and notified the client accordinglyNo further communication will be made from our officePlease note that Firstsource Advantage, LLC does not credit report for this client We do regret any inconvenience that Ms*** may have experienced and hope the above information will help resolve her concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank youSincerely, Elizabeth DCompliance Coordinator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have spoken with *** and *** from *** ***l who have stated that the billing amount was incorrect I also am requesting VALIDATION of the debt and proof that the agency is licensed to collect in my state I have now been told by *** that not only is the amount of the debt incorrect, but that *** was informed by *** *** that it was not paid in full as it was previously stated and reported I am requesting that the account be removed from my credit report and that I am informed immediately by certified mail of any balance owed (by validation only) and have days to review
Regards,
*** ***

Thank you for your correspondence dated Thursday July 2, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedA search of our records does not reveal
any file in our office that is triggering the calls to Ms***
Upon receipt of this complaint, Firstsource Advantage has blocked Ms***’s number of ###-###-#### which is the best way to ensure no further calls are made to that number from our office
If there are any additional numbers that Ms*** would like added to our do not call list we would be more than happy to remove those numbers as well if she wants to provide them to us
We do regret any inconvenience that Ms***’s may have experienced and hope that her concerns have been resolved
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager

March 11, Re: *** *** Complaint ID: *** Attn: *** Dear ***, Thank you for your correspondence dated March 10, Upon receiving notification of the complaint, as a part of our
standard complaint process, a thorough investigation of this matter was performed*** ***’ account was placed with our office for collections by our client on June 10, Firstsource Advantage, LLC shows record of sending a letter to *** *** on June 29, notifying him that his account was placed in our office by the client to collect on the debtWe did not receive a mail returnUpon receipt of the complaint, Firstsource Advantage, LLC has processed *** ***’ account as a cease and desist which will stop communication from our officeWe do regret any inconvenience that MrBales may have experienced and hope the above information will help resolve his concernsFirstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me if you have any questionsThank youSincerely, *** *** Compliance Coordinator

Thank you for your recent correspondence dated September 6, Upon receiving notification that Ms*** was not satisfied with our response, we revisited this complaint Please note that Firstsource Advantage is a third party collection agency and we do not purchase or sell debtsAs previously stated, no further communication will be made from our office to Ms***Ms***’s account was closed from our office and returned to the client on August 29, Again, we do regret any inconvenience that Ms*** may have experienced and hope the above information will help resolve her concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank youSincerely, Nicholette CCompliance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with one exceptionI should not have a paid in full letter from FirstsourceI should have a paid in full letter from *** ***I require the corrected letter from *** ***I will submit a complaint now to activate this
Regards,
*** ***

Thank you for your correspondence dated November 21, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’* ** *** *** *** account was placed with our office for collections by our
client on November 10, Firstsource Advantage, LLC shows record of sending a letter to Ms*** on November 11, notifying her that her account was placed in our office and we did not receive a mail returnThis letter included a toll free number for Ms*** to contact Firstsource Advantage if she had any questions regarding this accountTo date, we do not show any communications from Ms*** prior to this complaint Upon receipt of the complaint, Firstsource Advantage, LLC has requested validation of debt from the client and will send to Ms*** once received We do regret any inconvenience that Ms*** may have experienced and hope the above information will help resolve her concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank you. Sincerely, Elizabeth DCompliance Coordinator

Thank you for your correspondence dated March 4, Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedPlease note that Firstsource Advantage, LLC is a dually licensed collection agency hired by our
client to collect on these debts As part of the investigation we have reviewed the call recordings and the representative Biren repeated his full name and also spelled his first for Mr***Nowhere in the conversation did our representative refuse to provide his last name Mr*** has three accounts that were placed with our officeThe first account was placed with us on September 15, and a letter was sent on October 15, The two other accounts were placed with us on March 3, and the letters were sent to Mr*** on March 4, Firstsource Advantage, LLC shows record of speaking with Mr*** on February 18, and setting up a settlement payment in the amount of $to resolve Mr***’s *** accountThe payment came back as unable to locate on March 3, Firstsource Advantage, LLC spoke with Mr*** on March 3, and set up a payment in the amount of $with a debit card to resolve the settlement amountThis account is now settled in full and we notified the client accordingly On March 4, Firstsource Advantage, LLC spoke with Mr*** and informed him of the two remaining accounts in our office, an account for *** *** and an account for *** *** installment loan Since Mr*** was not familiar with these accounts we have documented them as disputed and these were returned to the client If Mr*** would like a refund of the settled *** account, we can issue as a courtesy if he so requestsPlease note that by doing so will reopen the account with the full balance due of $ We do regret any inconvenience that Mr*** may have experienced and hope the above information will help resolve his concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank you

Thank you for your recent correspondence dated December 27, Upon receiving notification that Ms*** was not satisfied with our response, we have revisited this complaint As previously stated, Firstsource Advantage does reflect receiving Ms***’s validation request on November 28, We had received her original Revdex.com complaint prior to receiving her correspondence Upon receipt of the original Revdex.com complaint, Firstsource Advantage, LLC had requested validation of debt from the clientThe validation of debt was sent to Ms*** on December 14, and fully satisfies and goes beyond the requirements under the FDCPA Again, we do regret any inconvenience that Ms*** may have experienced and hope the above information will help resolve her concerns Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigatedPlease call me at ###-###-#### if you have any questionsThank youSincerely, Nicholette CCompliance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Bottom of my heart thank you so much for your help in this matter
Regards,
*** ***

Dear [redacted],
Thank you for your recent correspondence dated April 1, 2016. Upon receiving notification that [redacted] was not satisfied with our response, we have revisited this complaint.
Firstsource Advantage was never informed of any incorrect billing from the client. As [redacted] has requested validation of debt, we have sent this request to our client. Once the documents are received we will send them to her for review via certified mail.
As previously stated, on March 3, 2015, Firstsource Advantage received a direct payment from the client on the account for balance in full. At that time the account and credit report were updated to reflect paid in full. Please note that the client informed us of this payment so we are not sure as to why [redacted] would state that Firstsource Advantage did not show it as paid.
According to the client records, the last documented conversation with [redacted] was on February 27, 2015.
We were notified today by [redacted] that we are to remove the account from [redacted] credit report. We have submitted this request to the credit bureau agencies. Please allow a minimum of 30 days to reflect the deletion.
We do regret any inconvenience that [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Should you have any questions, please do not hesitate to contact our office at [redacted].  Thank you.
Sincerely,
[redacted]
Compliance Manager

Thank you for your correspondence dated July 29, 2015 relating to the above consumer.
 
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed.  On July 21, 2015 our client placed an...

account in our office for [redacted] to collect on this debt. On July 25, 2015 Firstsource Advantage dialed number ###-###-#### and we spoke to a woman who stated she was [redacted]’s mother. She had informed us that her son was not there and we left our call back information with her.
 
Later that same day a woman called into our office and stated that she was [redacted]. Even though she had stated her name was [redacted] and the account is for [redacted] we had asked her to verify the last four digits of the social security number. The numbers she provided matched and the account was discussed. [redacted] said that she wanted to make a payment but didn't have her checking information on her and that she would call us back to set up a payment.
 
Firstsource Advantage had called back the number of ###-###-#### and asked to speak to [redacted] and the woman stated it was her. On this call she did ask to not call but unfortunately due to a representative error the number was not removed which caused additional calls. This representative has been counseled on the importance of adhering to requests to remove numbers and written documentation will be kept on file.
 
Upon receipt of this complaint Firstsource Advantage has placed the account is in a dispute status and all collections efforts have ceased. We have also removed the number of ###-###-#### and no further calls will be placed to that number from our office.
 
Due to the name confusion on the account we have ordered verification of debt so we can review the application and statements due to the above discrepancies.
 
We do appreciate them bringing this to our attention and do apologize for any inconvenience that Mr. or Ms. [redacted] may have experienced and hope that all of their concerns have been addressed.  
 
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
 
Please call me if you have any questions. Thank you.
 
Sincerely,
 
 
 
Nicholette C.
Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you!
[redacted]