Sundling Limousine Service

Thank you for your correspondence dated February 3, 2017. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s ** account was placed with our office for collections by our client on January 24,...

2017. Please note Firstsource Advantage, LLC received the account from the client with a balance of $920.86 and did not place any additional fees or charges on the account.   Mr. [redacted] refers to speaking with someone 6 to 7 months ago and they informed him of an error, however Firstsource Advantage was not servicing the account at that time and does not show any contact with him on this account. Please also note that Firstsource Advantage does not credit report for this client.   Upon receipt of the complaint, Firstsource Advantage, LLC has returned the account to the client as a dispute. No further collection attempts will be made from our office.   We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns.   Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.     Sincerely,    Elizabeth D.  Compliance Coordinator

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have once again attached the "Balance Due Notices" for your and Ms. [redacted]'s review.   Please have Ms. [redacted] explain the following:      explain why the "Balance Due Notices" have [redacted]'s name i.e. [redacted] Health
Systems and FirstSource's PO Box (PO Box [redacted], FL [redacted] or physical address) and possibly [redacted]'s phone number and not [redacted]'s PO Box (PO Box [redacted], GA        [redacted] or [redacted]'s physical address )  in  the upper left  corner at the top of the letter and in the upper left hand corner of the detachable portion to send with the payment;      explain why the "Balance Due Notices" are extreamly similar in design and format with the collection notices;      explain where the "Balance Due Notices" comply with 15 U.S.C. § 1692e(11) and include a statement stating that the debt collector is attempting to collect a debt and that any information obtained will be used for that purpose;      explain where the "Balance Due Notices" comply with 15 U.S.C. § 1692g(a)(3), (4), and  (5) containing statements stating a statement that unless the consumer, within thirty days after
receipt of the notice, disputes the validity of the debt, or any portion
thereof, the debt will be assumed to be valid by the debt collector; a statement that if the consumer notifies the debt collector in
writing within the thirty-day period that the debt, or any portion
thereof, is disputed, the debt collector will obtain verification of the
debt or a copy of a judgment against the consumer and a copy of such
verification or judgment will be mailed to the consumer by the debt
collector; and a statement that, upon the consumer's written request within the
thirty-day period, the debt collector will provide the consumer with the
name and address of the original creditor, if different from the
current creditor;       why [redacted] would send a bill from Florida and not from Georgia.  [redacted] would be required to obtain a business license to operate a business (i.e. employ personnel to send bills or operate a call center from Florida).   In regards to the adjusted balances and increases the "Balance Due Notice" reflects a balance of $25,201.53.   I have contacted [redacted] does not deny altering the bill $226.50.  When FirstSource began attempting to collect the debt in November the balance had increased to $25,310.53 (an increase of $109)  When FirstSource started to report the accounts to [redacted] the balance had increased again $117.50 to $25,428.03.  [redacted] never sent me an itemized bill as required by Georgia Law O.C.G.A.
§ 10-1-393(b)(14).  FirstSource only sent me copies of itemized bills
that already reflect the $226.50 in adjustments and there is nothing for
me to compare it to so I can see what the additional charges are for. 
[redacted] never provided me with any adjusted bills to reflect any
additional charges.  [redacted] adjusting the bill on two separate occasions
without notice may be considered an unfair business practice pursuant to
Georgia Fair Business Practices Act of 1975, O.C.G.A. §§ 10-1-390, et
seq. and may be used as a defense or counter claim in the event of
litigation.  Pursuant to the Georgia Fair Business Practices Act, I am
entitled to three time my damages. O.C.G.A. §§ 10-1-399(c). 
Additionally, pursuant to O.C.G.A. §§ 10-1-399(g) In any action brought
under this Code section the Attorney General shall be served by
certified or registered mail or statutory overnight delivery with a copy
of the initial complaint and any amended complaint within 20 days of
the filing of such complaint. The Attorney General shall be entitled to
be heard in any such action, and the court where such action is filed
may enter an order requiring any of the parties to serve a copy of any
other pleadings in an action upon the Attorney General.  FirstSource
should also note that  violation(s) of the FDCPA is also a violation of
the Georgia Fair Business Practices Act specifically, O.C.G.A. §
10-1-391 sections (a) & (b) and O.C.G.A. § 10-1-394. In regards to Ms. [redacted]'s claim that there is no FDCPA violation, Florida Attorney General [redacted]'s Office may disagree with FirstSource's claiming that it did not violate the FDCPA as they have received a copy of my compliant are forwarding my complaint with them to the Attorney General's Consumer Protection Division and the Florida Office of Financial Regulation (OFR) which licenses collection agencies such as FirstSource and administers provisions of the Consumer and Commercial Collection Practices Act for review.  These agencies my forward a copy of the complain and supporting documents to FirstSource and ask FirstSource for a response.  These offices collect this information and use it to take action against companies who violate the law on behalf of consumers as a whole and not on an individual basis.  I have also forwarded all the documentation to a local consumer attorney who handles FDCPA and FCRA cases for review and I am waiting to here back from him and I'll get his opinion the matter. FirstSource is stating that it is a debt collector collecting a debt on behalf of [redacted] but refuses to explain how it intends to collect a debt other than credit reporting with the hope that they will receive payment or payment arrangements.  By making payments to FirstSource it would probably extend the amount of time that FirstSource could report these accounts to the credit bureau.  For example, lets say that I were to agree to pay FirstSource $100 a month it would take approximately 40 years to pay off and allow FirstSource to report negative information about me to a credit bureau for 40 years. instead of 7 years.  Additionally, the statute of limitation of the debt would have long expired before then. FirstSource should inform or advise their client that if their client engages in collection activity and makes it seem as or creates the belief in the consumer that a third party debt collector is attempting to collect a debt or if they attempt to collect a debt using another name or another company's name then they can be held liable for FDCPA violations. Regards,
[redacted]

Thank you for your correspondence dated December 18, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. On February 26, 2015 Ms. [redacted] established an agreement with our office for monthly payments...

to be made in the amount of $100.00. The checks were scheduled until January 15, 2016. 
On December 2, 2015 our client recalled Ms. [redacted]’s account from our office. On December 4, 2015 Ms. [redacted] called into our office as she received a call from another agency. Upon receipt of that call, Firstsource Advantage reached out to the client and they did replace Ms. [redacted]’s account back with our office on December 9, 2015.
Ms. [redacted]’s remaining payments were re-established on the account. When Ms. [redacted] called into our office to inform that her account was in over draft due to the payment withdrawn by Firstsource Advantage, the representative did initially inform her we could only refund the fees. The representative then clarified the problem with a supervisor and confirmed that Firstsource Advantage would refund Ms. [redacted] the payment and the fees.
The call recordings reveal that the representative handled the call professionally and both parties ended the call. We do not reflect the representative hanging up on Ms. [redacted]. 
Firstsource Advantage has received Ms. [redacted]’s documentation and we have sent the request to the Finance Department to refund Ms. [redacted] in the amount of $137.00.  We are expediting Ms. [redacted]’s reimbursement of $100 and the fee of $37.00 will be reimbursed soon thereafter.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was able to talk to FirstSource Advantage LLC's representatives and the issue has been resolved satisfactorily. Thank you for all your help in resolving this issue.
Regards,
[redacted]

Thank you for your correspondence dated December 21, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s [redacted] account was placed with our office on December 15, 2016 for collections...

by our client.  To date, a total of five calls were made to Ms. [redacted] and we do not reflect any excessive calls being made on the account. The phone number dialed was listed as a contact number for Ms. [redacted] on her account.   Upon receipt of this complaint, Firstsource Advantage has closed Ms. [redacted]’s account as a cease and desist.   We do regret any inconvenience that Ms. [redacted] may have experienced and hope the above information helps resolve her concerns.   Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Nicholette C. Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. You said "Firstsource Advantage does not credit report for this
client as any credit reporting is the responsibility of the creditor"
in your response.  I do have the original creditor on my credit report
and it is listed as Satisfied, pd. in full with a $0 balance.  You can
consider this matter closed as you've already collected over $2,000 of
which I didn't even owe.  No more payments will be sent and you do not
have permission to garnish my bank account.  Take whatever action you
see as necessary because I have the documentation showing my balance of
$0. It says I have to respond to this or my case will be closed after 5 days.  I'll leave it open till I get the letter they told me they are sending showing what debt I supposedly owe. 
Regards,
[redacted]

Thank you for your correspondence dated December 21, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed.
Upon placement of Ms. [redacted]’s account, Firstsource Advantage did attempt to reach Ms. [redacted]...

at a phone number supplied by the client but unfortunately the number was incorrect. Firstsource Advantage did have other possible numbers for Ms. [redacted].
Firstsource Advantage reflects contact with Ms. [redacted] on December 21, 2015. During this call the representative confirmed with Ms. [redacted] her best reach phone number and all other numbers were removed as she stated they did not belong to her. The representative must ensure all account information is accurate and we thank Ms. [redacted] for working with us.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Jenna H.
Compliance Coordinator

Thank you for your correspondence dated June 26, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted] has three accounts that were placed into our office...

for collections by our client.  One Advantage, LLC, formally known as Firstsource Advantage, LLC had several contacts with Mr. [redacted] on the account. Mr. [redacted] refused to verify his information and therefore we were unable to explain why we were calling.
On each call, our representatives did inform Mr. [redacted] that we were calling from One Advantage. After reviewing the call recordings our representatives did handle the calls professionally.
On July 17, 2015 Mr. [redacted] finally verified his full date of birth and we were able to explain why we were calling and the account details were discussed. During this call Mr. [redacted] stated that he doesn’t understand why he is in collections as he has full coverage with his insurance carrier. The representative explained that the balances remaining on the accounts are his deductibles from his insurance. Mr. [redacted] informed us that his visits are always covered fully by his insurance company and he will be calling the hospital to try and resolve the business.
Now that Mr. [redacted] is aware of the reason we were calling we hope that he understands why we need to verify we have the correct person on the line before disclosing the reason why were attempting to reach him.
Upon receipt of this complaint One Advantage has coded Mr. [redacted]’s accounts as disputed and also requested verification of debt from the client. Once these documents are received we will send to Mr. [redacted] for his review. 
We do regret any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate yours and the businesses prompt attention to this matter.
Regards,
[redacted]

Thank you for your correspondence dated July 22, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on...

April 3, 2015 by our client to collect on this debt.  On April 7, Firstsource Advantage did speak with Ms. [redacted] and we made arrangements to resolve the balance over 6 payments of $170.00 each. Ms. [redacted] wanted the payments scheduled for the 27th of each month. Unfortunately when setting up the payments, the representative set up the payment for July on the 17th instead of the 27th. This representative has been counseled on the importance of carefully entering in the payment date to ensure all dates are correct and written disciplinary action will be kept on file.
Upon receipt of the complaint Firstsource Advantage has deleted the remaining payments on file and will issue Ms. [redacted] a refund in the amount of $195.00.
We do appreciate Ms. [redacted] working with our office to resolve her account and do apologize for any inconvenience that Ms. [redacted] may have experienced. We hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager

Thank you for your correspondence dated November 10, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted] has a total of three accounts that were placed with our office for collections by our...

client. In May of 2014 Mr. [redacted] paid his two accounts in full with our office. His credit report was updated to reflect the two accounts as paid in full in July 2014.
On November 6, 2012 another account for Mr. [redacted] was placed with our office for collections. Please note that this account did not report to Mr. [redacted]’s credit report and our records do not show any credit report updates on November 2, 2015 as stated in his correspondence.
We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns. 
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager

RE:     [redacted]
Your Case No.  [redacted]
 
Thank you for your correspondence dated June 26, 2015 relating to the above consumer.
 
Upon receiving notification of the complaint, as a part of our...

standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s account was placed with Firstsource Advantage on July 16, 2014. On July 17, 2014 Firstsource Advantage did send a letter to Mr. [redacted] at the address listed in his complaint. We have not established any contact with Mr. [redacted] on the account.
 
Upon receipt of this complaint, Firstsource Advantage has marked his account and credit report as disputed and also ordered verification of debt. Once the documents are received we will send to Mr. [redacted].
 
We do regret any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.  
 
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
 
Please call me if you have any questions. Thank you.
 
Sincerely,
 
Nicholette C[redacted]
Compliance Manager

Thank you for your correspondence dated June 9, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage, LLC on March 14, 2016 by our client to...

collect on the debt. The original representative and the supervisor who informed Ms. [redacted] that a fax could be sent did provide her accurate information. When Ms. [redacted] called back with her fax number, the representative she spoke to mis-spoke as we are able to send faxes. The representative has been counseled on the importance of properly communicating the procedures to customers to ensure that all information is accurate and written disciplinary action will be kept on file.
 
In review of Ms. [redacted]’s complaint regarding the frequency of calls, we did find that the representative did not work Ms. [redacted]’s account properly. This representative has also been counseled on the importance of properly dialing customers and written disciplinary action will be kept on file.
 
Please note that we did send the agreement letter to the fax number Ms. [redacted] supplied us of ###-###-#### but we received notification that this was an incorrect fax number. We are attempting to reach Ms. [redacted] to obtain a better a fax number so a letter can be sent.
 
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed. 
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated. 
Please call me if you have any questions. Thank you.
Sincerely, Nicholette C.
Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE:     [redacted]
Your Case No.  [redacted].
 
 
Thank you for your correspondence dated June 26, 2015 relating to the above consumer.
 
Upon receiving notification of the complaint, as a...

part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on June 6, 2015 by our client to collect on this debt.  Our records do reflect Ms. [redacted] calling into our office on June 16, 2015 and informed us that she was disputing this as she had already paid the account. Upon receipt of this call, Firstsource Advantage sent a request for statements on the account.
 
To date, Firstsource Advantage has not yet received the verification of debt from the client.  We have notified the client of Ms. [redacted]’s dispute and will send the statements once we receive them from the client. Please note that all collection activities were ceased upon Ms. [redacted]’s dispute on June 16, 2015.
 
Please note that Firstsource Advantage does not report the credit bureaus for this client.
 
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.  
 
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
 
Please call me if you have any questions. Thank you.
 
Sincerely,
 
Nicholette C[redacted]
Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. As per the Revdex.com request these are the other numbers this business has called ###-###-####, ###-###-#### and ###-###-####. All these number should be on do not call list and they are to cease and desist any future calls.   Plus there are other numbers that this business has called which are neighbors or family members.  They are relentless and they know exactly what number they have been calling because they did a neighborhood and friend and family search.  This is what these companies do however I will not just accept their excuse.   I will file complaints with Attorney General and Consumer Protection and any other source to stop these unfair debt practices.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If you need to so desperately get in touch with me, you can mail me the issue. Via US MAIL. Stop calling me every 5 minutes from different numbers.
Regards,
[redacted]

Thank you for your correspondence dated June 5, 2015 relating to the above consumer.
Upon receiving notification of this complaint, as part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on...

April 16, 2015 by our client to collect on this debt.  On April 30, 2015 Firstsource Advantage spoke to Ms. [redacted] and we agreed upon a settlement arrangement for a one time payment in the amount of $3,000.00 to be completed by May 15, 2015. The agreement letter was sent to Ms. [redacted] on May 1, 2015.  On May 13, 2015 Firstsource Advantage spoke to Ms. [redacted] and she informed us that she did receive the letter and she would be sending us a letter and hung up.
Firstsource Advantage did receive Ms. [redacted]’s correspondence on May 14, 2015 advising that she did not like the wording in our letter. After receiving this correspondence, Firstsource Advantage made several attempts to reach her to further discuss her concerns.
Please note that Firstsource Advantage never informed Ms. [redacted] that we did not receive her correspondence. Our supervisor explained to Ms. [redacted] that we did receive it but she did not have a copy in front of her to review with her.
On May 28, 2015 Ms. [redacted] called into our office but unfortunately the supervisor she wanted to speak with was not in the office. Our supervisor did attempt to call Ms. [redacted] back however no contact was established.
On June 4, 2015 Ms. [redacted] called back into our office and stated that she would send in the settlement amount if we changed our letter. Firstsource Advantage then drafted a letter per her request and sent it to her on June 5, 2015.
Please also note that Firstsource Advantage never informed Ms. [redacted] that her account would be paid in full. We did inform her that once the payment is received the account would be updated to reflect settled in full and [redacted] would be notified accordingly.
We do appreciate Ms. [redacted] working with our office to settle her account. Upon receipt of the newest letter sent to Ms. [redacted] she may then send in her payment.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that we have addressed all of her concerns. 
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.  Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager

Thank you for your recent correspondence dated September 3, 2015 relating to the above consumer. 
Upon receiving notification that Mr. [redacted] was not satisfied with our response, we have revisited this complaint. To reiterate, Firstsource Advantage is a third party debt collection company contracted by [redacted] Memorial Hospital to assist them in collecting past due accounts. This is not in violation of the FDCPA. 
Once the accounts were placed into our office for collections, we sent Mr. [redacted] dunning notices on all accounts which stated that the account was placed into our office for collections. The upper left hand corner of the letter reflects our company letter head. The upper right hand corner reflects all the pertinent account information such as the client name, account number, and balance due. All letters contain the disclosure that this is a communication from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. All initial notices contain the 30 day validation disclosure. We respectfully disagree with the assertions made by Mr. [redacted].
Please note that [redacted] Memorial Hospital does not require a license for the Florida Secretary of State as they are a creditor and the State of Florida does not require credit licensing. 
Upon review of Mr. [redacted]’s itemized statements, we do not reflect a balance of $25.201.53 which he references in his rebuttal. We originally received this account in the placement of $25.310.53 and previously addressed the increase of $117.50 to Mr. [redacted].
In regards to Mr. [redacted]’s concerns regarding the balance size increase from October 2014 to November 2014, please note that Firstsource Advantage did not adjust the balance of the account. While servicing the account [redacted] Memorial Hospital sent an update to Mr. [redacted]’s account. The verification of debt that was sent to Mr. [redacted] will help explain these increases as it shows the transactions that took place on his account in October of 2014. 
In regards to Mr. [redacted]’s concerns regarding [redacted] sending these accounts to our office for collections, please note that as a third party collection agency, we have contracts with our clients that allows us to collect these debts on their behalf. The credit reporting is a client requirement and is part of our contract with them. Firstsource Advantage services many accounts for consumers so that we can help them resolve their debts that come into collections.
Any accounts that are placed with Firstsource Advantage by our client are to be collected on as party of our contractual agreement with [redacted].
After reviewing Mr. [redacted]’s concerns, these appear to be his conclusions of what he thinks is not compliant. Firstsource Advantage is a dually licensed collection agency and disagree with Mr. [redacted]’s statements.
Firstsource Advantage has sent the verification of debt to Mr. [redacted] on August 20, 2015.
Again, we do regret any inconvenience that Mr. [redacted] may have experienced and hope that the above information and verification of debt being sent to him will help address all of his concerns.
Firstsource Advantage has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers.  Complaints such as yours are taken very seriously and are thoroughly investigated.  Should you have any questions, please do not hesitate to contact me at ###-###-####.  Thank you.
Sincerely,
Nicholette C.
Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]