Sunjoy Industries Group

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letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complain[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted]nd find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will contact the individual who responded and hopefully, he can help me find the parts I need.  
Regards,
[redacted]

Hi [redacted] good afternoon. After reviewing your response about requesting for a brand new gazebo, we have came to the conclusion that we cannot favor that request. The reason why we cannot approve of that request is because [redacted] had update you with information about your canopy being back in stock in 3-4 weeks. The only option we have at the moment to offer you would be that as soon as we replenish on this item, we can give you OVERNIGHT SHIPPING on your item if that is okay with you; if not our last option would be to compensate you your $103.99 that would have been charged to your original credit card used. We are sorry for the miscommunication that has came from our company and the rep that helped you place your order; which had never informed you about this item being on back order at the time of placing your order.  thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]  This resolution makes no sense.  I need the canopy replaced.  I have two additional email from Sunjoy.  One says it is on backorder and one says I should receive a new canopy in 3 weeks.  I appreciate the 25% refund but I cannot do anything with the gazebo, which I paid $399 for if I do not have a canopy that does nto have dry rot tears.  
Regards,
[redacted]

Hello, thanks for your email and we apologize for the delay in your order. We are processing your order today and will be shipped out by [redacted], thank you.

Revdex.com:
Hello,I need to reopen this issue. The company did send a replacement part but it is the wrong part. I have tried to get in touch with the person I was in contact with before but they have not responded to me.Thanks![redacted]
Regards,
[redacted]

Hello, thanks for your email and we apologize for the inconvenience. Per your request we have refunded the fess for you and will appear back on your card in a few days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, thanks for your email and we apologize for the delay in your order. Per your request we have refunded you $134.99 and closed your order, thanks again.

Hello **...

[redacted] I emailed you earlier from our company email.  It seems before we started corresponding with you and before the Complain your order was sent out via fedex. It seems that the reps who advised you they were working on getting the issue resolved were actually in fact trying to get it resolved for you.  They may have advised you that there was no need for refund because the order was going out but I am not too sure about that.  Tracking [redacted] It is scheduled to arrive 10/24/16.  Please contact me at [redacted]f you have any other issues.

Good Morning I have received your request and am currently investigating the issue. I do see that the order was not fully fulfilled and the frame for gazebo is still missing.   I have emailed my warehouse manager in china to see what is going on with your item.  Thank you

Good Afternoon The parts are currently on back order but it seems china has minimal stock on part 1. They would be the one sending this out. As far as the items, hex bolts, wash and nuts, it takes about 4-6 weeks for production of the item.  The order is currently a warranty order,...

[redacted] Thank you

Hi Ms. [redacted] Good day. Just wanted to give you an update on your fire bowl that was on back order for some time, it is now available in our [redacted] warehouse. I did call you and left a voicemail and emailed you with more information regarding your item. As of today, 10/18/2017 we do have your fire bowl available and we would like to ship it out to you for the same quoted amount that was previously stated to you; which was for the $18.00 with free shipping. If this is something that you would like to keep proceed with, please let us know so that we can fulfill your sales order [redacted] as soon as possible. If you have any questions please don’t hesitate in contacting me back; my email is [redacted] Hope to hear back from you soon. Thank you, [redacted]

Hello, thanks for your email and we apologize for the delay in your order. The canopies are on back order till later this month so we will process your order as soon as they hit our warehouse. Thanks again and have a nice day.

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, we apologize for the delay as the canopies have been on back order and are due to arrive tomorrow. We will process your order early next week. Thanks and have a nice day.

Hello, thanks for your email and we apologize for the inconvenience. We have assigned a representative to reach out to you today and place a order for you. Thanks and have a nice day.

Hi [redacted] I do apologize for the inconvenience.  It seems your item is currently on back order and is being produced by our production team in c[redacted] It seems that we are unable to provide the canopy set immediately as we have to wait for them to finish being made.  For your...

inconvenience, I can offer you a 25% discount on the purchase price of your gazebo.  Please advise how you would like to proceed.You can also reach me directly for faster response at r[redacted]
 Thank you[redacted]Refund Specialist