Thank you for contacting Sunnova’s Customer Care Team. We are currently conducting a full review of the customer’s complaint.Please see the details below: · Customer: [redacted]· Sunnova Account ID: [redacted]· Sunnova Case Number: [redacted] Issue:* Customer installation has been...
delayed Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional details. A final resolution will be submitted to you on this matter. If you have any questions, please contact us at (281) 985- 9900 or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time.
Thank you for contacting Sunnova’s Issue Resolution Team. We are currently conducting a full review of the customer’s concerns. Please see the details below: · Customer: [redacted] · Sunnova...
Account ID: [redacted] · Sunnova Case Number: [redacted] Issue: · Customer has concerns that the solar system was not producing Sunnova is currently researching this issue; we have reached out to the customer to gather additional details. Our Issue Resolution Team will submit a final resolution to you on this matter. If you have any questions, please contact us at (281) 985- 9900 or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time.
Issue:
·
Customer
is not seeing the savings.
·
Customer
is receiving higher than normal bills from the utility provider.
·
Customer
has concerns regarding system production.
Resolution:
·
Customer
payment for January 2016 was compensated.
·
Confirmed
with the customer that we will comply with monitoring the system.
·
Customer
system is back on line and producing.
If you have any questions, please contact us at (281) 985-
9900 or email us at [email protected].
We are available Monday through Friday from 7:00 am to 7:00 pm Central
Standard Time.
Thank you again for
contacting Sunnova’s Customer Care Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have spoken with their customer service team on many occasions, and even with our...
phone conversation today, we are nowhere near close to a resolution to this issue. Sunnova has yet to provide approal for the removal of the system that was requested weeks ago.
Regards,
[redacted]
Thank you for contacting Sunnova’s Issue Resolution Team. We are currently conducting a full review of the customer’s concerns. Please see the details below: · Customer: [redacted] · Sunnova...
Account ID: [redacted] · Sunnova Case Number: Case-[redacted] Issue: · Customer is requesting compensation for low production during the summer season Sunnova is currently researching this issue; we have reached out to the customer to gather additional details. Our Issue Resolution Team will submit a final resolution to you on this matter. If you have any questions, please contact us at (281) 985- 9900 or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time.
Thank you for contacting Sunnova’s Customer Care Team. We
are currently conducting a full review of the customer’s complaint.
Please see the details below:
• Customer: [redacted]
• Sunnova
Account ID: [redacted]
• Sunnova
Case Number:...
[redacted]
Issue:
• Customer
stated she was misled on the stipulations of paying a deposit.
• Customer
would like panels removed and to be released from the agreement if deposit is
not returned in the time frame provided to her before agreeing to take over
agreement.
Sunnova is currently researching this issue for the
customer, we have reached out to the customer to gather additional details. A
final resolution will be submitted to you on this matter.
If you have any questions, please contact us at [redacted] or email us at [email protected]. We are available Monday through Friday from
7:00 am to 7:00 pm Central Standard Time.
Thank you again for contacting Sunnova’s Customer Care
Team.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The solar removal is scheduled for 3/27.
We understand that the customer is waiting on the removal to take take place before this matter is deemed as resolved. We have contacted the customer and left them a voicemail indicating we are on track for a March 1st removal. If this date is not acceptable the customer needs to contact the Issue Resolution Specialist this is managing her case.Issue Resolution Specialist:Ignacio at (281)[redacted] Thankfully,Sunnova's Issue Resolution Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Their statement:"working with him is NOT TRUE!. They have not responded to me. ONly that everything is in review. If I were to stop paying the monthly lease can I use the statement?The only resolution is to come out and fix my now cracking ceiling and patch the roof
Regards,
[redacted]
Thank you for contacting Sunnova’s Customer Care Team. We have conducted a full review of the account. Please see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case-[redacted] Issue: · Customer concerned with system efficiency, feels production of system has been inadequate Resolution: · Sunnova has worked with [redacted] to have a technician to resolve the system issues that the customer experienced. · The [redacted] system has been producing at a steady pace and customer is able to monitor production through the customer portal. · Sunnova has explained to the customer the terms of the agreement for the [redacted] as it relates to compensation for any missed production due to system issues · Mrs. [redacted] has the direct contact information of the Issue Resolution Management supervisor if she has any additional concerns If you have any questions, please contact us at (281) 985- 9900 or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time. Thank you again for contacting Sunnova’s Customer Care Team.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I will not accept the business' resolution until we have a satisfactory resolution in place. I am sick of monitoring the system and communicating with Sunnova about this issue. This Revdex.com complaint is a prime example of how inept the business is at resolving issues. This case has been open for a whole month due to the company's inability to adequately address the ongoing issues with the [redacted] panels. I look forward to hearing the business' final resolution and as stated many times I will not accept anything the business proposes until the issues are adequately addressed and steps are outlined as to how we got here and what will be done to prevent these issues from happening again in the future. The experience we have received thus far is NOT what an A-graded Revdex.com business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]they have had MONTHS to help with my issues and have done nothing except threaten to charge me more money even though they are aware they have NOT provided service because they can monitor system and see nothing was produced
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
We have been waiting for a resolution from sunnova for six months. We have called repeatedly with promises of follow up to no avail. Sunnova does not call us back, we are always the ones to reach out, and a resolution is no where in site. Sunnova is NOT doing everything they can to resolve this issue and I do reject their subpar, boilerplate response here. I expect a better, more accurate, and definitive follow up and resolution. I have documentation to back up that our system is not working and the number of times we have called.
Regards,[redacted]
Thank you for contacting Sunnova’s Issue Resolution Team. We are currently conducting a full review of the customer’s complaint. Please see the details below: ...
• �...⇄ Customer’s Name: [redacted] • �...⇄ Sunnova Account: [redacted] • �...⇄ Issue Resolution Case: [redacted] Customer’s Complaint: Customer has concerns about the amount of time it has taken to receive the quote for his systems relocation. Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional details. A final resolution will be submitted to you on this matter. If you have any questions, please contact us at [redacted] or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time.
Thank you for contacting Sunnova’s Customer Care Team. We are currently conducting a full review of the customer’s complaint. Please see the details below: · Customer: [redacted] · Sunnova...
Account ID: [redacted] · Sunnova Case Number: Case-[redacted] Issue: · Customer is requesting a refund of the deposit made to secure their Sunnova account. Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional details. A final resolution will be submitted to you on this matter. If you have any questions, please contact us at (281) 985- 9900 or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. as long as sunnova resolves this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The timeline for the proposed fix is outside the 10 day window for responding as to whether a satisfactory solution has been provided. I will continue to reject the company's responses until the issue is resolved.
Regards,
[redacted]
Thank you for contacting Sunnova’s Customer Care Team. We are currently conducting a full review of the customer’s complaint.Please see the details below: · Customer: [redacted]· Sunnova Account ID: [redacted]· Sunnova Case Number: [redacted] Issue:* Customer installation has been...
delayed Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional details. A final resolution will be submitted to you on this matter. If you have any questions, please contact us at (281) 985- 9900 or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time.
Thank you for contacting Sunnova’s Issue Resolution Team. We are currently conducting a full review of the customer’s concerns. Please see the details below: · Customer: [redacted] · Sunnova...
Account ID: [redacted] · Sunnova Case Number: [redacted] Issue: · Customer has concerns that the solar system was not producing Sunnova is currently researching this issue; we have reached out to the customer to gather additional details. Our Issue Resolution Team will submit a final resolution to you on this matter. If you have any questions, please contact us at (281) 985- 9900 or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time.
Thank you
for contacting Sunnova’s Customer Care Team. We have conducted a full
review of the account. Please see the
details below:
·
Customer:
[redacted]
·
Sunnova
Account ID: [redacted]
·
Sunnova
Case Number: [redacted]
Issue:
·
Customer
is not seeing the savings.
·
Customer
is receiving higher than normal bills from the utility provider.
·
Customer
has concerns regarding system production.
Resolution:
·
Customer
payment for January 2016 was compensated.
·
Confirmed
with the customer that we will comply with monitoring the system.
·
Customer
system is back on line and producing.
If you have any questions, please contact us at (281) 985-
9900 or email us at [email protected].
We are available Monday through Friday from 7:00 am to 7:00 pm Central
Standard Time.
Thank you again for
contacting Sunnova’s Customer Care Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have spoken with their customer service team on many occasions, and even with our...
phone conversation today, we are nowhere near close to a resolution to this issue. Sunnova has yet to provide approal for the removal of the system that was requested weeks ago.
Regards,
[redacted]
Thank you for contacting Sunnova’s Issue Resolution Team. We are currently conducting a full review of the customer’s concerns. Please see the details below: · Customer: [redacted] · Sunnova...
Account ID: [redacted] · Sunnova Case Number: Case-[redacted] Issue: · Customer is requesting compensation for low production during the summer season Sunnova is currently researching this issue; we have reached out to the customer to gather additional details. Our Issue Resolution Team will submit a final resolution to you on this matter. If you have any questions, please contact us at (281) 985- 9900 or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time.
Thank you for contacting Sunnova’s Customer Care Team. We
are currently conducting a full review of the customer’s complaint.
Please see the details below:
• Customer: [redacted]
• Sunnova
Account ID: [redacted]
• Sunnova
Case Number:...
[redacted]
Issue:
• Customer
stated she was misled on the stipulations of paying a deposit.
• Customer
would like panels removed and to be released from the agreement if deposit is
not returned in the time frame provided to her before agreeing to take over
agreement.
Sunnova is currently researching this issue for the
customer, we have reached out to the customer to gather additional details. A
final resolution will be submitted to you on this matter.
If you have any questions, please contact us at [redacted] or email us at [email protected]. We are available Monday through Friday from
7:00 am to 7:00 pm Central Standard Time.
Thank you again for contacting Sunnova’s Customer Care
Team.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The solar removal is scheduled for 3/27.
We understand that the customer is waiting on the removal to take take place before this matter is deemed as resolved. We have contacted the customer and left them a voicemail indicating we are on track for a March 1st removal. If this date is not acceptable the customer needs to contact the Issue Resolution Specialist this is managing her case.Issue Resolution Specialist:Ignacio at (281)[redacted] Thankfully,Sunnova's Issue Resolution Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Their statement:"working with him is NOT TRUE!. They have not responded to me. ONly that everything is in review. If I were to stop paying the monthly lease can I use the statement?The only resolution is to come out and fix my now cracking ceiling and patch the roof
Regards,
[redacted]
Thank you for contacting Sunnova’s Customer Care Team. We have conducted a full review of the account. Please see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case-[redacted] Issue: · Customer concerned with system efficiency, feels production of system has been inadequate Resolution: · Sunnova has worked with [redacted] to have a technician to resolve the system issues that the customer experienced. · The [redacted] system has been producing at a steady pace and customer is able to monitor production through the customer portal. · Sunnova has explained to the customer the terms of the agreement for the [redacted] as it relates to compensation for any missed production due to system issues · Mrs. [redacted] has the direct contact information of the Issue Resolution Management supervisor if she has any additional concerns If you have any questions, please contact us at (281) 985- 9900 or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time. Thank you again for contacting Sunnova’s Customer Care Team.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I will not accept the business' resolution until we have a satisfactory resolution in place. I am sick of monitoring the system and communicating with Sunnova about this issue. This Revdex.com complaint is a prime example of how inept the business is at resolving issues. This case has been open for a whole month due to the company's inability to adequately address the ongoing issues with the [redacted] panels. I look forward to hearing the business' final resolution and as stated many times I will not accept anything the business proposes until the issues are adequately addressed and steps are outlined as to how we got here and what will be done to prevent these issues from happening again in the future. The experience we have received thus far is NOT what an A-graded Revdex.com business.
Regards,
[redacted]
We are currently working with Mr. [redacted] on a resolution. Customer is being contacted weekly with an update on his request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]they have had MONTHS to help with my issues and have done nothing except threaten to charge me more money even though they are aware they have NOT provided service because they can monitor system and see nothing was produced
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
We have been waiting for a resolution from sunnova for six months. We have called repeatedly with promises of follow up to no avail. Sunnova does not call us back, we are always the ones to reach out, and a resolution is no where in site. Sunnova is NOT doing everything they can to resolve this issue and I do reject their subpar, boilerplate response here. I expect a better, more accurate, and definitive follow up and resolution. I have documentation to back up that our system is not working and the number of times we have called.
Regards,[redacted]
Thank you for contacting Sunnova’s Issue Resolution Team. We are currently conducting a full review of the customer’s complaint. Please see the details below: ...
• �...⇄ Customer’s Name: [redacted] • �...⇄ Sunnova Account: [redacted] • �...⇄ Issue Resolution Case: [redacted] Customer’s Complaint: Customer has concerns about the amount of time it has taken to receive the quote for his systems relocation. Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional details. A final resolution will be submitted to you on this matter. If you have any questions, please contact us at [redacted] or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time.
Thank you for contacting Sunnova’s Customer Care Team. We are currently conducting a full review of the customer’s complaint. Please see the details below: · Customer: [redacted] · Sunnova...
Account ID: [redacted] · Sunnova Case Number: Case-[redacted] Issue: · Customer is requesting a refund of the deposit made to secure their Sunnova account. Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional details. A final resolution will be submitted to you on this matter. If you have any questions, please contact us at (281) 985- 9900 or email us at [email protected]. We are available Monday through Friday from 7:00 am to 7:00 pm Central Standard Time.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. as long as sunnova resolves this issue.
Our customer service team is working directly with Ms. [redacted], and hopes to quickly find a resolution to meet her needs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The timeline for the proposed fix is outside the 10 day window for responding as to whether a satisfactory solution has been provided. I will continue to reject the company's responses until the issue is resolved.
Regards,
[redacted]