Swap.com

This company offers great service and merchandise. Their business practices are sound and I trust working with them.

I do almost all of my shopping online and live in the shopping capital of the US, NYC. I'm thrilled to have found Swap.com. I've shopped on their site about seven or eight times in a short while and have been very impressed with the quality of the merchandise, the selection and the amazing prices. I've shopped from their "New w/ Tags", "Like New" and "Good" product selections and have never gotten anything I wouldn't be proud to wear. This time I had to return two items as one was the wrong item and one was too small. It was easy, free and painless. I can't say enough great things about Swap.com.

Great service! Love the idea, it's like going to a yard sale online.

My experiences buying items from Swap.com has been amazing each and every time. You can't beat their prices, and each item they sell first goes thru a quality control inspection. They look for rips, stains, missing pieces, odors, pet hair, etc. Their sales are great and they sometimes offer promotions with Free shipping. They guarantee your satisfaction and are a dream to deal with!

After reviewing the customer account, it looks as though an old PayPal account was listed for payouts to be made. On customer accounts, we do not have input to the email address that is listed, this is done by the customer/seller. When payouts are issued, the seller is emailed a notice to inform...

them that the payout has been made with a reference number. From the reference number, the seller can log in to his/her Swap.com account to view the payout details, the amount, and the address that the payout was issued to.When payouts are made to PayPal accounts that no longer exist or are inactive, the payment is either denied or unclaimed, then returned to Swap.com after 30 days. In cases that payouts do not go through, we are able to re-issue the payout to an active account for the seller.
I have reached out to the customer to confirm the correct PayPal account that we are to re-issue the payouts to, we will be able to issue the amount owed as one payout amount. To have the seller's items sent home, I can send the seller a discount code for free shipping so that she does not need to pay the $4.99 return shipping on those items.

Swap proved to be the absolute best place online to buy kids items. I have shopped with them twice and each experience was personal and wonderful. Delivery is amazing and the condition is just as promised. Justin also contacted me when I had not shopped their in a while but it was the nicest way posible. Not pushy or anything, just polite and supportive. I nominated them for the award cause they are awesome

Swap.com is AMAZING! From the product right through to the employees! I have placed several orders and each time I am more and more impressed with the quality of their clothing! It is so great to see a company care so much about their customers and the product they provide! They have earned a customer for life!

This website tries to say they have "No fraud, hassle free returns". However, unless the item is damaged, you only get store credit. I ordered about 10 items, returned about half in a timely manner due to wrong fit. They refused to return my funds and said it "wasn't their policy". Their website is misleading, and they can't expect people to fit in stretched out, second hand clothes from various sellers. Tisk tisk.

have been pleased with this business. Items are as stated most of the time and customer service is very helpful.

swap.com is the only place I buy clothing for my children and myself. I love this site. quality products for a low price. excellent customer service.

The best place and the best clothes for ease, convenience, quality and price. Very happy with swap.com

I am so happy to say I received my first order within 5 days. Everything I ordered was in perfect condition. I could not have been happier. I will be using Swap.com again. I can't wait to get paid so I can order more clothes for my one month old niece.

Items are clean, well-packaged and good prices. Delivery is prompt. Site is set up to allow you to select exactly what you want to see. Logo and packaging are well done. Especially like the maternity items I ordered for my daughter. Very impressed.

Great website, great deals and huge selection!! I will shop here a lot!!

Very satisfied with purchase. Excellent prices and selection.

Hello Theresa, We apologize for any inconvenience.  We show that a label was generated by you on March 13, 2016.  The original tracking number was [redacted].  In reviewing the tracking on the [redacted] site we are unable to pull any details and we show this tracking was never...

received by Swap.com.  We would be more than happy to process a claim with [redacted] for you if you would like, or you may contact [redacted] directly.  We did not receive this package, so we will need to engage [redacted] by either method to complete a claim.  Please advise how you would like to proceed.  Sincerely,  Swap.com

Dear Ms. Alexandra [redacted] Thank you for your follow-up.  As we have asked from the beginning, we were wanting to understand why you would continue to be in a swap ring with your own items and continue to increase the price.  As we have previously stated, the Terms and Conditions do not attempt to spell out every conceivable form of improper conduct that users might engage in.  We asked for your explanation in case you had additional information that would explain why you were engaging in that behavior.  We have now received your response, and it appears you have artificially increased the value of the item you own.  After further review, we are unable to return the items you originally owned, increased the price, and are now looking for a refund.  We will return the swap items that were not originally yours, however we will do this only at the original price.  Please advise you understand this, and we can process those items appropriately, and provide credit to your original form of payment.  Regarding damaged items, as I have shared, I need specific details on the items and what was damaged before I can further investigate this.   Sincerely,

Complaint: [redacted]
I am rejecting this response because:I have provided responses to every single item where the price was off and at least 30% were not addressed appropriately. I don't have the time to dedicated to this above and beyond to what I already invested. It should be on the business to do the due diligence. The responses from your merchandising team were not always appropriate - I game you links to the same exact items brand new and priced hundreds of dollars more. I feel your business owns me close to 2000 USD and would like to see more adequate actions that $3 differential.  
Sincerely,
Anita [redacted]

After reviewing the customer account, it looks as though an old PayPal account was listed for payouts to be made. On customer accounts, we do not have input to the email address that is listed, this is done by the customer/seller. When payouts are issued, the seller is emailed a notice to inform...

them that the payout has been made with a reference number. From the reference number, the seller can log in to his/her Swap.com account to view the payout details, the amount, and the address that the payout was issued to.When payouts are made to PayPal accounts that no longer exist or are inactive, the payment is either denied or unclaimed, then returned to Swap.com after 30 days. In cases that payouts do not go through, we are able to re-issue the payout to an active account for the seller.I have reached out to the customer to confirm the correct PayPal account that we are to re-issue the payouts to, we will be able to issue the amount owed as one payout amount. To have the seller's items sent home, I can send the seller a discount code for free shipping so that she does not need to pay the $4.99 return shipping on those items.

I shop Swap.com religiously. For a dad on a budget it helps me get the designer brands without paying the designer prices. Shipping is quick and easy. I can't say enough good things about Swap.com.