Swap.com

Excellent experience! Super fast delivery...great prices and well packaged Got like new coats, a brand new pair of *** windpants and brand new DVD's for less than I would have paid for one jacket in the store Wonderful service will purchase from them again soon!!

First time shopping and ordering from swap.com Let me tell you, the prices are GREAT!!! Super afforable! I bought sets of pants with matching shirt for a 2-year old for $total! The shopping/searching experience was very user friendly, check out was good, and I got my package fairly quickly without any issues
I only gave out of stars because the outfits I bought were for my best friend's son So I did not see how the clothes actually fit him or how good the clothes lasted him However, I am about to give birth to my son in about a month and best believe that I will return to shop at swap.com for some more clothes for him

Amazing inventory, super prices and wonderful customer service

Prompt shipping, Salespeople very helpful,to the point, prices very reasonable for good quality used clothing packed professionallyWebsite very user-friendlyRapid turn-around on customer serviceDefinitely A+++

I absolutely love this websiteI find if hard for me to pay full retail prices anymoreI've placed orders with Swap so far and I have not had any problemsEverything has always arrived as described, packaged neatly and cleanLooking forward to my next order

I have used this site a handful of times nowEvery single time the items were shipped to me fast and ahead of scheduleAll were packaged neatly, clean and in excellent conditionAs a mother of 4, soon to be 5, this site has been a life saver with ever growing kidsI would, and have, recommended this website to family and friends as well as other moms on social mediaGreat experience

They provide a great service Terrific prices with a nice web page layout I bought some stuff for my daughter and she got her clothes very quickly She returned one item and was taken care of immediately Excellent service!

This site is amazingI wish I had found it soonerSwap.com has a great selection of items to choose fromAnd the best part is all returns are free! I got a few items I needed to return, due to reasons you would return other clothes items, too big, too small, don't like how it looks on you, the material is uncomfortable, etcwith other companies you either can't return them, or it costs money to return them and you basically pay for something you don't even have, very few companies take returns for free but with Swap.com you can return anything! The pictures of the clothing are pretty accurate and the site itself is easy to useThey always have some kind of sale on items which are already well pricedI recommend Swap.com to everyone I canThank you swap.com for being such an awesoe site with great customer service

Swap.com has MAJOR quality control issuesClose to 75% of what I've bought has been mislabeled on the website, with respect to size, condition, or descriptionWhile the company does have a very generous return policy, processing the returns is painstakingly slow (not within five days of receipt, as per their policy) and getting a response from customer service takes foreverI have continued to shop on Swap.com out of convenience (online, shipping directly to me), because I have found a few things I like at a great price, and because I've sold several boxes of items on Swap.com and therefore wanted to support the company with my business But the terrible quality control of listed items has caused me to rethink using Swap.comIt is too much of a hassle to go through the returns process so frequently

Shipping was prompt, items were in good to new condition. It's easy to shop at the site, good array of choices.

Swap.com is by far the best find. The items are in great condition and the returns are simple and easy with prepaid labels. I have already recommended 3 people to the site. Things I didn't like I sent back. I have bought at least 4 boxes of clothes for myself and my nieces in the last 4-5 months.

There are bunches of choices on Swap.com and we've never been disappointed...
We appreciate the accurate descriptions and low prices!

I've been a satisfied customer for 2 yrs. Swap.com has a huge selection of clothing for all age groups. My experience has been wonderful with 3 ever growing grade school kids this site makes shopping so easy and affordable. I give it 5 stars and I haven't had to return 1 thing since ordering from them and if I need to in the future their return policy is easy...

I had a very good experience with my first order from swap.com. The item was a good price, I had no issues using the online coupon code. Order process was easy - they didn't try to sell me additional services or products.... what else? I received my game in four or five days, it was in good condition and was well packed.
It would be nice to see some genuine competition to [redacted], swap.com isn't exactly the same (seems like [redacted] without the bidding option). Hopefully swap can make a go of it, seems like they are off to a good start.
Yes I would buy from them again

It's a great consignment sight!! Love the way they do things!!

Items ordered were in EXCELLENT condition, very quick delivery also.

We have purchased from Swap.com numerous times. They are fair, fast ship, and have decent prices for kids used clothes in good condition. We can trust what we buy. We have also sold many items on swap.com and feel very good about the experience. We will definitely continue to buy and sell on swap.com.

This is a great idea and they do a great job with execution. I have purchased from them three times. I've received two of those orders thus far. I returned two items from the very first order because one didn't fit me well and I simply didn't like the other upon seeing it in person. Returns were very easy. Credit was quickly granted and another purchase made.

I have sent them items to sell but they are freshly listed and I can't speak to their selling process yet. If you need cash from your clothes ASAP, Swap won't be the place for that to happen as it takes a while for them to inventory, photograph and list you items - totally understandable. For the convenience, though, it can't be beat. I pack my things in a box, they do all the real work and I get money once it sells. Very cool.

As a plus size woman I also want to say that it's great to be offered *so much* variety at a really fair price. From an environmental perspective it's great to buy used stuff and the items they sell are of good quality. Prices are similar to a goodwill but better quality. I'm absolutely a repeat customer. Two thumbs up!

Hi Carolyn, 
Thank you for bringing this to our attention. We are investigating this and you should expect a response and a resolution from us by Friday, January 8th 2016. Please look forward to hearing from Lauren [redacted] sometime this morning. 
Warmest, 
Justin...

[redacted]Swap.com

Hello,   First and foremost I want to apologize for any inconvenience.  Here at Swap.com, we are dedicated to our partnership with our sellers, as you are the ones who help us build success.  Our mission is to make sure that our merchandisers closely review all items to...

ensure quality items are placed on our website.  This process allows not only allows our buyers to receive quality clothing, it also allows our sellers the opportunity sell items more quickly.  Regarding your inbound shipping process time, I greatly apologize for the delay.  We have received a significant increase in inbound shipments, so our processing time is a bit outside our 60 day window.  In an effort to help us catch up, at the end of May, we suspended inbound shipments.  During this time, we have been hiring and training, to make sure we have the staff to handle the influx of volume.  We also put together a detailed action plan that would allow us to catch up, prior to reopening inbound shipments on September 1st.  Regarding non accepted items, we have a very thorough merchandising process where our merchandisers inspect every detail of the product.  If the item is worn, defective, damaged, stained, had an odor, or any other reason that does not represent "like new condition", the item will be not accepted.  This again allows us to make sure we are only selling quality products.  If an item is not accepted, we will place a red sticker on the item where we noticed opportunity with the item.  This sticker will notate the place where the opportunity is so the seller can review.  We will review a shipment a second time within our quality team, however we can only do that if the rejected items are 20 or less.  We will look to add these details to our website for future reference. Typically if an item has been not accepted, our quality team will find the same thing.  As a seller, you may request your product back, which will allow you to see the sticker and where the opportunity was with the item.   Regarding the swap option, I apologize for the inconvenience.  The swap option has been temporarily removed so our development team can complete some upgrades.  Again, I greatly apologize for all of the inconveniences.  We are positioning ourselves for the increased volume and look forward to partnering with you in the future.  I apologize that at this time, I would not be able to refund you 1/2 of each boxes inbound fees, however I would like to provide you a $20.00 store credit for your inconveniences.  Thank you for your business!  Sincerely,  [redacted]