Swap.com

Hello Bridgette, 
 
I apologize for any confusion on our return policy.  I've included the link to our Returns and Refunds Policy, which is posted in our Help Center on our website for your reference, and will also break it down for you.
class="p2">Following is the link:[redacted]
 
Our policy states you will receive store credit or refund to the original payment based on the return.  
 
You will receive a refund to the original form of payment for the following reasons:
-  A wrong item
-  Damaged during shipping
-  Differs considerably from the description on Swap.com
-  If the item you ordered is missing from shipment or the entire shipment is missing.
 
You will receive a refund in the form of store credit for the following reasons:
-  Item is as described
-  Item does not fit
-  You do not like it
-  You just want to return it without a specific reason
 
In this instance you should have received credit back to the original form of payment on both.  I apologize you had not received the $9.00 credit to original payment for the low rise casual pants.  I have gone in and processed the $9.00 credit to your original form of payment this morning.  
We apologize for the inconvenience.  
Thank you for your business.  
 
Sincerely, 
Jen

So far I have ordered from this site twice and absolutely love it! The clothes and shoes came just as described and fit per size. All items were in fabulous condition. The shipping was in a very timely matter. I will be using swap.com for ALL future clothing purchases.

Terrific company, great prices, great service, fast shipping! Couldn't ask for anything more.

Swap.com is the worst place to purchase any items from the warehouse is filled with bugs.They sell dirty clothes with bad odors. A few employees have made complaints about going home with bed bugs.

I have been very happy with all I have got,toys,games,clothes. So much better than garage sales .my daughter is also very happy with the clothes I get for my grandkids.with the expense of clothes in store,this is really a big help.gladys and thank you.

I ordered two tops from Swap.com. I am very happy with them. They appear to be like new and, of course, cost a fraction of the new price. Delivery was pretty quick too. I recommend this company.

Swap.com is amazing! The clothes that they sell are accurate to their descriptions. Clothing is cheap and is of great quality. I have been a customer for about 6 months and have never had a issue with them. I will be returning to them.

Great company to purchase from!

On April 19, 14 I received a email stating "if you spend $75 you will receive $25 returned the first week of may. The second week of may came around nothing was refunded. I contacted them and all they said is "I'm on the list". 3rd week of my came around I emailed again and was starting to get very disturbed it took 2 days to get a response and still no date on when my refund would come, just that I'm on the list. Wednesday May 26 I still haven't heard anything. I emailed for the 3rd time at 6am. No response all day Wednesday or Thursday. Thursday night I emailed again and mentioned I'm now being ignored. I wake up Friday morning and I have finally got my $25 credit back @4:14am PST but still no response from swap. I just wanted to complain and let others knows my issue with them. The problem has been resolved but at a expense of a lost, unhappy, and very disturbed customer.

Have bought items three or four times now..... have only had to return a few items, and the return process was easy. Was reimbursed for the item once they received it, or "store credit" once when a dress was "too long". Love the way you can search for only things in the size you are looking for. And, not nearly as expensive as buying brand new clothing! It's the "thrift shop" without having to look through the racks! LOL! Will probably buy more from them!

Complaint: [redacted]
I am rejecting this response because: I did receive six boxes of items. However, there was only ONE packing slip included for 30 items. There is no list of what was provided. I have spent a week sorting and resorting and checking against my inventory lists. I am still missing items. In addition, tags were removed from many of my items, lowering their sale value.  Since Swap blocked me from any access to my account, I obviously have no way to provide "additional information" such as items numbers. I had mentioned my zutano 3 piece sets NWT that included a halloween costume kit which was removed. These were the only zutano sets that had 3 pieces and were NWT listed on Swap. I am sure someone can look at the items and see rather than attempting to get me to provide information that I obviously do not have and cannot get.  I am missing : a NWT size 5 Twirls and Twigs dress, at least 10 Flap Happy sets (which I had seen listed on your site as your own inventory), a Beetlejuice white and black short set size 6/7, Young Colors zebra print short set girls, Cornelloki NWT gingham dress size 2T and more. I am actually not including the items I had seen listed as belonging to Swap in this list however, since I counted those as gone (stolen) quite a while ago.
Sincerely,
Susan Lilly

I was very happy with my experience with Swap.com and will pass the website on to friends/ family!!

I have had nothing less than a positive experience at Swap.com. I have ordered several times and never been disappointed. As far as I am concerned, they are trustworthy. I have told several of my friends about them.

Our return policy changed in April 2016, depending upon the reason for return, you will be issue the funds as a store credit or back to your original funding source. 
When credit is issued, the customer is sent a code to add to his/her account to add the store credit. If an account is...

set up with [redacted], the credit is automatically added.  As an alternative to [redacted], we offer a link login option in which a link is sent to the customer's email to access the account. This is created by going to www.swap.com, click on login/sign up, then on Alumni Login at the bottom right hand corner of the pop-up window. In order to use store credit of any kind, an account needs to be created, it cannot be used when checking out as a guest.We have process the $162 of RMA [redacted] to the original funding source of the customer. If there are other returns that she is inquiring about, we will need to the RMA numbers.

Great site for gently used & new baby stuff! My order was just as described & the shipping was fast! I highly recommend this site!

I have ordered from here twice. I'm disabled and have requested assistance several times. I have went to their Facebook page and said stuff And also sent in several requests. At first they were NotKeeping The deal As the price it was. Then I would fill my cart Only for it to be dumped. Then two for two days I tried to place an order Both on the app and the website On a new device of money Both times I was told there was a glitch in the system. The only glitch there is Is the fact they don't want to honor their prices They don't want to have to lower their prices They will say It is one price when really By the time you get to pay for it it's another I screenshot every time this happens Because it got to be Difficult for me to even place an order. I'm only told Glitch in the system Several other people have been told the same thing I'm starting to wonder if there's a glitch in the system 6 times a day That's the only response they know how to give. As of yesterday I had $99 in my cart I get on today and they've all been dumped again This is a bait and switch Situation for anybody. I've seen reviews where people office clothes aren't accepted I would hate to see The clothes that were sent away if they are brand-new because he's close [redacted] And they're not in good condition. There's some are not new as they say When I complain The only thing that they did offer me anything is give me 40% off I'm not looking for 40% off I'm looking for it to change but then again it won't. I have asked several times for assistance because I'm disabled and need that assistance they do not offer that and they will not provide that Absolutely terrible customer service All they want to do is send emails There's nobody to speak to on the phone if there is They have no idea what you're talking about 4 give you an answer. I sincerely hope the ATA Catches on to this situation because it is clearly not okI shop online every day and I have never ever encountered a problem such as this or a situation where a company was not willing to work with me I have every email every communication every time I put something in my cart in the last 3 weeks screenshot it To prove my situation I think it's absolutely disgusting what they're doingWhen they see what's in your cart they see and they wait until they can change the price so you have to pay more happens all the time It has nothing to do with the cellar setting prices as they say This stuff makes me sick how they run this company I will go to every possible website and write reviews So will so many others nowThey do have bugs that is a guarantee Several people have gotten up with those itemsI will be contacting the 88 today about their business and how they will not Accommodate Situations like mine No other company has ever done this or treating me that way Shame on themu

Hello Ellen,  We apologize for any misunderstanding you may have had regarding our inbound fees.  Prior to September 1, 2016, if you requested a label from our company to send in items to sell, the fee was $8.90.  After September 1, 2016, the inbound fee for a label increased to...

$11.90.  We received your inbound shipment on April 29th.  The inbound service fee of $8.90 begins to be deducted as you sell items.  Your first payout was on July 25, 2016, in which you sold one item.  That item made you a profit of $3.75, so that was the first $3.75 deducted from your $8.90 fee.  Your second payout was on March 20, 2017, in which you sold one item.  That item made you a profit of $6.75, so $5.15 of this completed your $8.90 fee, and you received a payout of $1.60.  Any additional items you sell at this time will be a profit, unless you send in new items, in which we will need to deduct inbound service fees from.  We hope this helps to clarify the process for you.  Sincerely, Swap.com

Hello [redacted] We are very sorry for your loss.  We apologize for the inconvenience in how your credit was applied.  Our returns policy applies credit to the original method of payment or store credit based on the reason for the return.  With your return, you selected the reason...

of "Other" which represented you changed your mind.  Typically the store credit would stand for the reasoning.  However based on the circumstances, we have completed a courtesy credit to your original form of payment, which you will see on your [redacted] account.   Again, we are very sorry.  Sincerely, Swap.com

The swap.com return policy has been updated since April 28, 2016. This states that returns are process as either store credit or a refund to the original form of payment, dependent upon the return reason. This policy was in place at the time of both of the customers order on: May 1 and May 26,...

2016.Return policy link: http://[redacted]/hc/en-us/articles/[redacted]-Returns-and-Refunds-100-re...⇄ /> In correspondence with our customer service team, an exception was made for the approval of the cash refund of $93 on June 12, 2016 which had to be reviewed by management. It had not yet been processed. As of today, June 23, 2016, the amount is now refunded as a one time courtesy, as it is not within our return policy to do so.

This customer did not follow our procedure for sending items in to consign on Swap.com.  
When items are sent in, the customer is to request a pre-paid inbound shipping fee through his/her account. This label has a $8.90 fee. The inbound service fee covers the inbound shipping of the...

box, the processing of every item in the box, and the storage of each item. The inbound service fee is deducted from the sale of the seller's items.The customer states that she paid $25/box to ship the two boxes in as she does not have a local [redacted] shipping facility to send the box. For all customers who are not local to a shipping facility, we offer to schedule a pick up in which Swap.com pays any extra fee for shipping, paying to ship the box is never required or expected of our customers. To request a pick up, our sellers simply have to contact our support team and a team member can schedule the pick up for a future date.
When items are received in our fulfillment center, each item is inspected to ensure that it is of high enough quality for resale. As a consignment company, we have to consider the quality of the items and how the next shopper would receive them. Unfortunately, not all items can be accepted. It is not personal to the seller.
There is a commission that is taken from the sale of items. The commission is 25% of the sale price + $1.50 per item sold.
We have a link on our website that explains all of our fees: https://www.swap.com/fees/
This and our Help Center is always available to any person who may be considering selling with Swap.com, or buying the merchandise that is available.
We have contacted the customer and offered to compensate her the two $8.90 inbound service fees that were deducted.