Swap.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Bridgette [redacted]

I love Swap.com as a buyer and a seller. They are wonderful people. They have named brand clothing for a Fantastic unbeatable price. I sent about 12 items to sell with them and about six of my items have sold. Shipping is also a plus. They will always have me as a customer.

This is by far one of the TOP companies out there for on-line buying!!! When it comes to shopping for your children, you want the best and I'm a bit skeptical when it comes to previously owned clothing, toys, books etc. SWAP.COM has turned my opinion around completely! SWAP.COM is thorough, pictures are clear, details are precise, and delivery is fast! Once the items are delivered, they are individually packaged and labeled!! A MUST!!! for every parent out there.

SWAP has an excellent, intuitive website! My clothing arrived in the mail, quickly, and in superb condition!!! Prices are beyond excellent! I was elated with my purchase! Thank you SWAP!!????

Complaint: 11622403
I am rejecting this response because: this is a lie. I emailed your customer service because the items were not as described and they differ considerably from the description. I need the full refund back to my credit card account. You can't just keep my money and the items I returned. This is fraud. Even the return email I received from you did not state anything about store credit. I need my money back to my credit card!
Sincerely,
Jabeen [redacted]

I love the service & products!!!!
I recommended this site to my sister and she too was very satisfied with everything ??

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: [redacted] F. Support Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@swap.com
Hi [redacted],
My apologies for your poor experience. We have fully refunded you for this order as of September 15th. We deeply regret...

that we were not able to fulfill this order in a timely manner and we would like to offer you free shipping for the next month. Please contact me and I would be happy to provide that code.
Best,
[redacted]

I am in love with swap.Com. They have so much to choose from and everything is at a great price. Shipping is always quick and I haven't been disappointed by a single product yet. So thankful for this site so I can keep my kids and myself looking great without breaking the bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I was turned onto this store by a friend and I think it's absolutely awesome.I had to clean out my cart several times before submitting my order lol.My next order will definitely be bigger.I have recommended it to several of my friends,this store is awesome.

I have ordered twice from swap. Com and have been thoroughly satisfied! I received credit for items that were too small. I will definitely shop here again and will recommend this site to people.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

great fast reliable service & had what I was looking for which was limited edition plates.

We're sorry for the poor experience you had, and were happy we were able to connect with you via support to resolve this issue.
 
[redacted]Swap.com Support

Absolutely the best way to buy clothing. Filter through a few parameters and have an entire high quality seasonal wardrobe for the price of a few articles you don't really like that you spent hours tracking down elsewhere. Everything ships from one place so you realize huge freight savings. Very well executed site with prompt service and multiple opportunities for settling any problems should they ever arise. I will not buy clothing anywhere else.

Swap.com has become a GO-TO online boutique for me. The options are so current and for every fashion taste level. Items are very reasonably priced and listed accurately - you can filter for items from new with tags to good condition. Every item I've purchased was exactly in condition as described. Even better the shipping is lightning fast. I ordered on a Thursday and got the box Saturday! I love the way they condense the contents into the smallest packaging possible - compact shipping. I recently had to return a few items and the customer service agent was an excellent help [shout out to Jackeline!]. I'm a 100% satisfied customer - pretty much for good!

Hello [redacted], 
We greatly apologize for the inconvenience.  In reviewing the first two order numbers you supplied, I show those packages are being returned to us due to an Insufficient Address.  
The shipping address did not include a physical street address, the...

orders shipped out as this: 
[redacted] 
AskFran Enterprises 
Hercules, CA 94547
 
 
 
 
 
 
If you would like us to ship these back out to you once we receive them back, please advise.  I show your street address in this Revdex.com Claim is:  [redacted] Drive.  If that is correct and you want us to ship these back out to you, please let us know.  Also, validate the city, state and zip code.  
 
The third order number you provided was an incomplete order number.  If you provide that to us, we can review to see if the same thing happened.  
 
Our sincere apology.  
 
[redacted]

I love this business! They have an amazing selection and even better prices I love that their returns are hundred percent guaranteed. They make it very easy to have a very updated and fashionable wardrobe. I have not only told everybody I know about it but I'm going to start sending my items into be sold as well

In reviewing the returns for the customer, her orders were placed before the date change for the return policy, April 28, 2016. The orders were placed on April 4 and 5, 2016. The customer's request was only about the return, RMA 5[redacted]. However, with further investigation, there is another RMA...

[redacted] that falls within the same circumstance. With this, the customer has been refunded $116 for RMA #[redacted] and $128.40 for RMA #5[redacted]. This has been processed back to the original form of payment through [redacted] Payments. The store credit given originally will no longer be valid to use for any purchases. In the future, any returns for orders placed after the date of April 28, 2016, will be subject to store credit based upon the return reason.

I have been a buyer and a seller on this site and would highly recommend! They make the process so incredibly easy. I love that when I purchase and receive items they are each bagged, like you would have if you ordered online from a retail store. I've never purchased any items listed as "fair", but I have purchased those listed as "good" and have been very pleased with their condition. I feel like overall their quality control is solid. I was also surprised to see they accept returns, which seems rare in similar sites. I like that the shipping rates are reasonable; I mean where else can you send a box over 50 pounds and only get charged $8? I also like the recent change they made where that amount is deducted from my earnings.