Swap.com

Complaint: [redacted]
I am rejecting this response because:  This company owes me 58.00 from a refund they are refusing to issue and they want me to pay out of my own pocket to ship my items back to me when they owe me money. That is criminal. 
Sincerely,
Heidy [redacted]

Hello Heidy, 
I greatly apologize for any inconvenience. A message was sent out to our sellers back in January regarding the policy update for non accepted items. I have included that message here for your reviews:
"On Wed, Jan 20, 2016 at 8:01 PM, Swap.com Support[redacted]@swap.com wrote:Swap.com, your Online Consignment Store for Baby, Kids Items and Women's ApparelImportant Information Regarding Your Account View in your browserSwap.com Online Consignment Baby & Kid’s Women’s Maternity ConsignRejected Items on Your AccountAs one of our valued sellers, I wanted to reach out to you about any rejected items that may still be on your account. When your items were added, we sent you a message to let you know that they are ready to be priced. There is a 14 day window to decide whether you would like to have your rejected items shipped back to you or whether you'd like to donate them instead.
Starting on February 1, 2016, we will be enforcing this 14 day time period for your rejected items.
Any rejected items that are still in your account on February 1st will be removed. Moving forward, any rejects that remain on your account will be removed after 14 days. I want to give you a heads up so that you can decide what you would like to do with those items.
To send them home, please log in to your Swap.com account, go to My Account at the top right hand corner, then click on Ship items to me. You can use the filters to view the items not accepted by Swap.com. The rejected items will be displayed and you can select the items to ship them home for a simple fee of $4.99.
If you would prefer to donate the items, log into your account, click on My Account at the top right hand corner, then click on SureSell and donate. Your items will be displayed in the order that they were added to your account. You will be able to select the rejects that you do not want sent home then click the blue button on the left side of the page that says "Donate selected items."
If you have any questions about your items, please reach out to our support team at [redacted]@swap.com, our team will be more than happy to help.
Best,
Lauren Z.Manager, Customer Experience"
Lauren was our manager who had sent this communication out in January.  The Gap outfit you sent in was not accepted, and because it surpassed the 14 days based on our policy, this was donated.   and the communication on the policy update that was 
This process is also documented in our Help Center on our website.  
I greatly apologize for the inconvenience.
Sincerely,

I was really excited to order from Swap.com. My first and only order I found two tops, a sweatshirt and a pair of jeans. All for $24 plus free shipping because it was my first time ordering. The package arrived two days before expected which was a plus. All three tops were just as described on the website another plus. However the jeans were listed as women's and they are clearly girls jeans, very small girls jeans. I can return them and get my $7 back but I have to pay for shipping. I think tat of something is listed wrong on a website the customer should not have to pay the return fee. Its not like I ordered the wrong size or color. They are clearly girls jeans I don't even know how they could have been mistaken for women's (size 14 yet). I will suck it up and return them and loose the money since I don't know anybody who has a young girl that could fit into them bit I probably won't order again from them. If they offered to cover the shipping cost then I would probably be a returning customer and give them another try.

The Swap is the best way to swap and buy Children's clothing, toys and decor. I love it. I have been doing business with them for 3 years now and have had nothing but positive experiences. They have been my number one source for buying my Grandaughter all the things a Grandma likes to buy. I love getting her great qualily clothes that I could never afford to buy a full price. All their clothes are gently used and always make my grandaughter look so good.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I was wtong.  I finally understand the deductions from my account at swap.com. Please withdraw my complaint about this company. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ellen [redacted]

Hello M[redacted] We sincerely apologize for any inconvenience.  We have seen an increase in business and are actively hiring new people to help with the increased workload.  Typically it can take up to 60 days to process inbound shipments, however due to the increased volume we are a bit...

outside those guidelines.  Currently we are processing inbounds from July 11th.  In reviewing your accounts, I show the following inbounds are awaiting to be processed: Account [redacted](1) inbound we received on 07/13/17(3) inbounds we received on 08/09/17 Account [redacted](2) inbounds we received on 09/01/17 Regarding pricing, we communicated on July 19th, that any inbounds received on or after July 19th, would be on the new commission structure and that we would take over the pricing of items on those.  In addition, that communication provided a 30 days notice to inform our sellers that our Terms of Service was changing, and that anything in our possession as of August 18th (no matter when it was sent in), would be priced by us.  We had to provide a 30-day notice of this so sellers were aware of the changes.  I've included that message in this response.  Dear Sellers,Starting July 19, 2017, we're launching a new, simplified commission model. Based on your feedback, we eliminated the previous $1.50 per item fee and replaced it with simple flat percentages. One exciting new change is we are offering you the option to choose store credit as your compensation, while still keeping the option of a cash payout.All of the changes noted below are in effect forall boxes sent with labels created as of July 19, 2017. Prior shipments will remain under their former commission model and will not be impacted by the new inbound box fees. However, we will be changing our policy on how all items are priced, even items previously sent; please see Pricing section below for details.New Commission RatesItems priced >$20Earn 70% store creditor 60% castems priced$10 to $20Earn 50% store creditor 40% castems priced <$10Earn 30% store creditor 20% cashThe list price of your item will determine which rate you earn, but your commision $ will be based on the actual sales price. For example, a $10 item that sells for $8 would earn you 50% of the $8 sale (i.e. $4) in credit, or alternatively 40% of the $8 dollar sale (i.e. $3.20) in cash.PricingTo make it even easier to sell with Swap.com and maximize your profits, we've invested significantly in building algorithms to optimize pricing and are excited to implement our unique technology. If you printed a label on or after July 19, 2017, we will price your items. After August 18, 2017, all items listed on our website will be priced by Swap.com.Inbound Box FeesThe cost of mailing a box is still $11.90. However, we are adding new fees for special cases to help ensure the items we receive are of acceptable quality and so that boxes don't exceed weight limits. As before, fees will be deducted from your proceeds as your items sell, so that you don't have to pay for them upfront. Please note that if you choose to be paid in credit for your items, the applicable fees will be deducted first on a cash basis. You will be eligible to earn credit after your negative balance is paid off.Oversized boxes (larger than 20" x 20" x 17"/ 50+ lbs)$25If 50%+ of your box is rejected$10If 40% to 49% of your box is rejected$5For a complete list of updates, please visit our Swap.comseller policy,FAQs, andnew Terms of Service.We hope you'll decide to continue on this journey with us, and we cannot thank you enough for your continued support and partnership with Swap.com. We couldn't have gotten this far without all of you.Sincerely,[redacted]CEO and Co-Founder, Swap.comRegarding items that are not accepted, our process is outlined in the attached policy, which is documented on our website.  https://support.swap.com/hc/en-us/articles/[redacted]-My-item-s-were-not-accep...⇄ there is anything we have missed addressing in this message.  Please let us know.  Sincerely,  Swap.com

I Love the whole package that comes with the website Swap.com.
If you are selling, buying or trading merchandise it is a great site to visit.
I would recommend it to everyone I know and then some. It has really fast responce time when ever you have a question regarding anything so you should give a look. :)

The items I ordered were very good quality, and as presented in the information from swap.om. I use this site regularly and have been very pleased with the quality and service/

Hello [redacted] We sincerely apologize for the inconvenience and that you had to follow up on this return.  Unfortunately, your return never made it to my attention.  The return directly went back to our returns department and they did not have the exception details to process this....

 On order number [redacted] I've gone in and credited your original form of payment for the two pairs of pants.  The item numbers were [redacted] and [redacted].  You will still receive the original store credit you received for the one pair of pants as well.  Again, we sincerely apologize for the inconvenience.  Sincerely,  Jen - Swap.com

I am in love! My 5 year old has decided that only really long skirts will do. This is not the direction manufacturers are going right now, so it has been a real challenge to find any.

I checked out Swap.com, hoping to be able to guess the length of the skirts based on the photos. I COULD! All of the skirts and dresses I found and received met the length test! (yes, they all drag on the floor while she walks, so it's a real winner!) I couldn't even get my seamstress mom to make them this long. She has standards.

Not only was it easy to shop, payment was simple, the shipment arrived all together and on time, and it all came clean and ready to wear.

So thank you, Swap.com! I now have a daughter who will get dressed in the morning without crying that none of her skirts are long enough!

I am even tempted to try to find some clothes for my toddler and myself!

I've had excellent experience with this company. They send good quality merchandise within the week of an order! I would recommend them to anyone.

Hello [redacted] 
We greatly apologize for any inconvenience.  We would be more than happy to review these returns for you, however the 3 order numbers you provided are your account numbers.  If you could please provide the 3 order numbers or 3 RMA numbers in question, we can...

review the reasons for return.  Our Returns and Refunds Policy will provide store credit or credit back to original payment based on the reason for your return.  Please see the attached link from our website regarding our Returns and Refunds Policy. 
http://support.swap.com/hc/en-us/articles[redacted]-Returns-and-Refunds-100-refu...⇄ /> Upon receiving the returns back, our Returns Team will review the returns for accuracy of the reasons for the returns.  If the item was not damaged, we will alter the reason for the return and you would receive store credit.  
Upon receiving your RMA and/or return numbers, we will review the reasons for each item being returned and provide a full recap to you.  
Sincerely, 
Swap.com

Ordered 2 items from swap.com. Items didn't arrive in timely fashion. When I finally did receive the items, neither item was as it was described. One sweater was 3 sizes too small (said it was a 5T but in actuality it barely fit the 18 month old neighbor). The other was supposed to be a dress (as they described it) but it was actually a shirt that was completely covered in hair.

I will be returning both items so let's see if their return process is any better than the purchasing process.

I had an amazing experience with swap.com. The products were in great shape. If anyone has problems with the materials they received it's because they did not read the full description of the material. I will definitely be ordering from them in the very near future.

I have made three purchases from Swap.com. Each purchase has exceeded my expectations. They ship fast and in a timely manne . Items arrive as described and are as pictured on website. They have affordable prices and a variety of items to purchase from. Over all I am very pleased with my purchase. I have reffered many of my friends and family to this website due to how well my experiences have gone.

Hello, We sincerely apologize for any inconveniences, and are very sorry to hear you have decided not to partner with us.  In reviewing your account, I see there is an order that has been created to ship your items back to you.  The order number is [redacted]  The...

items are being gathered and will be shipping out via [redacted]  I've included the tracking link for your reference.  https://[redacted]Again, we apologize for any inconveniences.  Sincerely,

I just had my first order 13 days ago and it was a very good purchase. Very good deal with free shipping and tons of items to choose from. What I received was exactly what I saw in the pictures and did read in the description...except they were even better looking. I could not tell some of the items were used and they were packed so neatly and individually named on etiquettes that I really appreciated it. The shipping was very fast, the delivery took a while. I already placed a new order...I know I have a new addiction!
I really like all the promotions they launch, which allows to often have free shipping (very important to me).
I highly recomment this business and I sure will keep going to it for my needs.

I love Swap.com. I am very glad I found this website. I'm getting full of clothes, I'm being stylish, and all at the most ridiculously low prices. Shipping is quick. Everything comes well packaged and clean. Thanks for the awesome job!

Always satisfied with this company.. great stuff and great customer service!