Swoon &

Customer has been issued a full refund. Our payment processor, Square, takes 3-5 business days for the money to be back in your account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Swoon and Co
I have followed every possible notification that I can on your Facebook page and have not received any email response back, especially anything with tracking.  I understand your busy and do not have time to address everyone with a tracking number, so you are posting on your page.  However, you are not posting "25 a day" as you stated and mine has not been posted or emailed to me as you stated in your response.  That being said, if the item would have been shipped then I am assuming it would have posted on your Facebook page and it has not as of 6/23/16.  The response that you gave Revdex.com is not a truthful statement and if you could simply provide the tracking number to me through Facebook, email, or even to Revdex.com it would be greatly appreciated.  There were a total of 14 posted yesterday (6/22/16) and none of them were mine.  Before that date, the last time tracking was posted under "Mobile Uploads" on your Facebook page was on June 15, 2016.  Yet again, none of those were my tracking numbers.  At this point, if you are indeed telling the truth and mine has been shipped as you stated, then I'm not sure why you wouldn't have posted the tracking number in this response, through Facebook messenger, or through email like I have asked multiple times. This leads me to believe that it has not been shipped and therefore your allegations that you have responded to me with the tracking number is a complete false interpretation of the situation.  The only time that you have responded to me was to state, "you are welcome to email us at..." in which I do and you do not respond.  On May 27, you did respond back to me on Facebook messenger and stated "I am out of the office until Tuesday due to my recovery and the holiday weekend, but I will make it a priority to get your tracking number by the time we open that day".  I have yet to receive that information from almost a month ago. 
 
All information is regarding Swoon & Co invoice number [redacted].  
Regards,
[redacted]

Order has already been shipped. No more communication will go through Revdex.com. This site is only a review page and they have no control over our business or legal obligation to enforce anything. Please email us at [email protected].

I placed a order in August for 4 items over 150.00. They still have not arrived. I have emailed, wrote facebook post and messages. Still have yet to receive a response on my order. They have responded to other's post, so they have to be seeing mine also. I just want a refund at this point. This is not how you handle business. Wish I would have read reviews before spending my money with this company.

I was a first time customer with Swoon & Co and placed an order in November to give as a Christmas gift. My ship date came and went, I sent a msg and they replied that they just had too many orders and were behind but assured me that it would go out at a later date. I still have not received the item. I have sent private messages, commented on post, emailed and called the "store" and left a voicemail with NO response. Now they are asking people to go to the Revdex.com page and leave "honest" reviews. I can HONESTLY say I will never use them again not will I recommend them! You can not expect to have a good reputation with bad customer service.

Hey, [redacted]! Your tracking number was already posted to the page as I promised your Friday evening and was posted again with our new shipments just minutes ago. I have attached it in this message as well. It is scheduled to arrive tomorrow!  Thanks so much!!

We have already refunded [redacted] and provided her with the best Information if said refund that was processed on Octover 5th. Please don't report lies in attempts to get more lonely from us. Thanks!

DO NOT order from Swoon & Co. I placed an order in June for nearly $130. I had planned to hang the piece in my daughter's nursery. I was given a ship date of July 15. I reached out countless times trying to get an update or tracking information, but never got a response. I finally filed a chargeback with my bank. I wish I would've found others' reviews before going through all of this myself. What she is doing is no better than stealing money directly out of customers' wallets. This business is absolutely terrible!!

I am a first time buyer from Swoon & Co and I placed and paid for my $100+ order on April 25th. I was given the estimate turn around of 3-4 weeks. I've reached out over 20 times via email, FB post, IG post, private message and called NUMEROUS of times trying to get the status of my order. They messaged me back on 5/17 stating that my tracking # will be posted the next day. It was not posted neither will they respond to any of my calls, emails or messages. I would like a refund ASAP. The have horrible customer service and I DO NOT recommend purchasing anything from this company. It's sad that not a single person could respond back after POLITELY reaching out to them. Very bad business!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
? The UPS didnt damage the products. The business sent out wet products that stuck to the paper she wrapped them in. Yes I waited 4 months because a few people seen that I was trying yo reach out to her! ( she deleted my post on fb with a few other people reporting damaged or never given items) and sent me a link to this site! Revdex.com! I dont apperciate her LYING.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

This item has already been shipped as stated via email and tracking numbers (25+ each day) have been posted to the page. Please do not make a complaint if you have not taken the time to check the page for tracking. There are 33,000 customers on the page about 50 who have orders going out each day so...

we post tracking publicly so that we don't waste time emailing each individual customer. Thank you for understanding.

This company is awesome to work with! If you have any issues you can email and they respond as soon as possible. I have bought so many things for myself and as gifts and people always talk about how well made the items are. I aleays recommend them to family and friends.

I have been a long time customer. The young woman that owns this company continually goes above and beyond for her customers. I have recommended many friends and family to do business with her. She always exceeds my expectations. Pleasing her customers is always her priority. I look forward to continuing to do business with her. The work she does is always perfect!

I placed an order on October 19, 2016, 7 weeks later I have yet to receive my order. I have sent 4 e-mails from December 2nd to today (December 8th). I have sent 2 private messages over Facebook and I have posted on their business page; with no response. I spent over $100 in my purchase.

Customer spoke to owner on the evening of 4/11 and was informed we would get back with her this week during regular business hours regarding the status of her order. It hasn't even been one day since we spoke. Not sure why customer believes she is blocked from the page because that would mean she...

would not be able to contact us; however, I have attached proof that she messaged us this morning and we sent a response back. Refund has been granted in full so that we no longer have to speak with Ms. [redacted] since she is being untruthful about her order. Refund takes 3-5 business days to be processed by Square. She is welcome to contact them regarding their refund policy and process. I have attached both documents where we messaged her as well as the receipt of the refund.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I would have not made this complaint had the business returned my emails and messages.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you! :)
Regards,
[redacted]

I placed an order for a car charm on March 10th, 2016 . I paid for it the day that I ordered it. $28.86. I was told it would ship on March 25th. I reached out towards the end of April asking about my order. I never heard any response. I have reached out again and again and again and still haven't heard anything. Today is June 7th, 2016 and I have yet to receive my item.

I ordered a car charm from Swoon & Co on 4/12/16. Paid the invoice on 4/13. My ship date was 4/28. I still have not recevied this item. I tried calling their number, emailing and sending numerous messages through Facebook. I finally got a response on 5/12 stating that they were sorry for the delay and my order would be shipped that following Monday. Today is 6/7 and I still do not have my order!!! I tried to contact the company once again but they have blocked me through Facebook. This by far is the worst company I have ever dealt with!! DO NOT ORDER FROM THEM!!! They are a joke and a waste of time

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]