This user reached out to our team on 9/** with access issues to Game Pass while being stationed in JapanHe received an automatic response that our team would get to his requestOn 9/** and 9/** he reached out to our team and this time was requesting the cancellation of a free trialBoth of
these tickets received automatic responses that he was in queue to be refundedOn 9/** his later two tickets were merged into his ticket from 9/** and were not treated like cancellation and refund requestsOur team then sent over a big response with lots of troubleshooting techniques and other information regarding Game PassHe did not respond after thisOur team has now canceled ***’s subscription and initiated a refund
We were unable to find an account with the e-mail address of this user. There are many *** *** in our system. If this user can provide us with contact information we will happily process a refund. Please have this user contact ***
We sincerely apologize for the miscommunication and inconvenience experienced by this user We have now refunded the money in full and have personally reached out to the user to apologize
This user reached out for a refund outside of the time the terms and conditions allow for refundsHe purchased on 08/** and reached out on 10/** and 10/** for a refund as Game Pass does not provide access to live games in the U.SHe was denied on both requests. The product offering
for Game Pass within the United States is clear in all marketing - all regular season games are shown on demand, and not live
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** reached out to our support team on 10/** with a cancellation and refund request because Game Pass was not live for him it was for him in the pastHe had purchased Game Pass Domestic (GPD) instead of Game Pass Rest of World which is why games were not live*** received an automatic
response that he was in queue for our team to review his cancellation and refund request.On 10/** our team responded with a denial of his refund as he had purchased his subscription on 08/** and his request was outside the grace period for requesting a refund.After reviewing his Revdex.com complaint our customer service reached out to ***to ask how he managed to purchase a GPD subscription within JapanHe responded and was saying he was just visiting the U.Sfor a few weeks.We reached back out to him a few more times to see if he was still travelingWe had not heard from him yet but still went ahead and canceled and refunded his subscription to GPD as it was not going to be a subscription he could use within Japan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI disagree with the tone of the response, but as long as the credit card charges were refunded, that is what I asked for
Sincerely,
*** ***
This user signed up for Free Trial on 12/**/and was charged $on 1/*/16. The user was auto renewed on 8/*/We have now cancelled user's subscription and refunded his $and his $charges. We trust this will resolve the complaint
The user first reached out with an email address and two usernames that were not found in our systems, as well as price for a SKU that should not have been available to them domestically and perhaps isn’t available at all, and payment information that matched no chargeOur international and
domestic staffs have searched our international and domestic databases and found no charge associated with the first and last names of this user or their spouse or any of their payment information including purchase date, or billing address In an email attachment sent by the user on November **, nearly two months after the first communication, the purchase line in the statement is shown to be: NETPOINT NETWORKS LTD MERKEZ MEVKI LEFKOSA for $This is not an NFL product, and not a price for any of our products
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the problem was not with the service it is the fact my cable company dont even carry their service so I am just out 100.99$ and cannot watch any of the gamesin fact I had to switch cable companys then pay again just to get the channelsi want my back now...
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
There has been a lot of confusion with this user and his complimentary Season Ticket Member Game Pass subscriptionThe season ticket promo codes are only available for Game Pass domestic within the United StatesHe was refunded on 9/* for a purchase made within the preseasonHe then successfully applied his promo code to his *** account for access on 9/**This subscription is only available for access within the United States and we do not provide any promo codes for access outside of the United States. We have reached back out to *** to let him know that if he wants to have continued access to Game Pass while he is within Europe, he will need to purchase a European subscription as his subscription will not be accessible within EuropeWe let him know that we will work with him when he gets back to the United States if he has any issues accessing the subscription he has for Game Pass Domestic
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***Press the Enter key to open the contact card.">*** ***
*** *** **
*** ***
*** *** *** *** ** *** *** **
* ** *** *** *** *** *** ***
*** ***
*** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This user originally reached out to our support team November *** asking for a refund for his renewal last seasonOur team denied his request as it came outside of the time period permitted under the terms and conditions. This user then renewed again and reached out on August ***
asking for cancellationHe claimed that the original purchase came from Europe so we forwarded it to DeltaTre (the operator of our European Game Pass product) for them to cancel and refund his subscriptionDeltaTre could not find an account so I forwarded it back to the operator of the US Game Pass product and they located his subscription that originally was purchased using a Australian IP address.Our team has now processed the cancellation and we have refunded him for this season's purchase ($72.99).We hope this resolves his complaint
We have been told that this user should first reach out to his bank, as they typically send checks when a credit card is canceled and there is a refund amount We were told that the refund settled in the customer's account As of today, the refund has not been returned to the NFL
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This user reached out to our team on 9/** with access issues to Game Pass while being stationed in JapanHe received an automatic response that our team would get to his requestOn 9/** and 9/** he reached out to our team and this time was requesting the cancellation of a free trialBoth of
these tickets received automatic responses that he was in queue to be refundedOn 9/** his later two tickets were merged into his ticket from 9/** and were not treated like cancellation and refund requestsOur team then sent over a big response with lots of troubleshooting techniques and other information regarding Game PassHe did not respond after thisOur team has now canceled ***’s subscription and initiated a refund
We were unable to find an account with the e-mail address of this user. There are many *** *** in our system. If this user can provide us with contact information we will happily process a refund. Please have this user contact ***
We sincerely apologize for the miscommunication and inconvenience experienced by this user We have now refunded the money in full and have personally reached out to the user to apologize
User has been refunded for both accounts. We apologize for any inconvenience
We have refunded the user in full
This user reached out for a refund outside of the time the terms and conditions allow for refundsHe purchased on 08/** and reached out on 10/** and 10/** for a refund as Game Pass does not provide access to live games in the U.SHe was denied on both requests. The product offering
for Game Pass within the United States is clear in all marketing - all regular season games are shown on demand, and not live
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** reached out to our support team on 10/** with a cancellation and refund request because Game Pass was not live for him it was for him in the pastHe had purchased Game Pass Domestic (GPD) instead of Game Pass Rest of World which is why games were not live*** received an automatic
response that he was in queue for our team to review his cancellation and refund request.On 10/** our team responded with a denial of his refund as he had purchased his subscription on 08/** and his request was outside the grace period for requesting a refund.After reviewing his Revdex.com complaint our customer service reached out to ***to ask how he managed to purchase a GPD subscription within JapanHe responded and was saying he was just visiting the U.Sfor a few weeks.We reached back out to him a few more times to see if he was still travelingWe had not heard from him yet but still went ahead and canceled and refunded his subscription to GPD as it was not going to be a subscription he could use within Japan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI disagree with the tone of the response, but as long as the credit card charges were refunded, that is what I asked for
Sincerely,
*** ***
This user signed up for Free Trial on 12/**/and was charged $on 1/*/16. The user was auto renewed on 8/*/We have now cancelled user's subscription and refunded his $and his $charges. We trust this will resolve the complaint
The user first reached out with an email address and two usernames that were not found in our systems, as well as price for a SKU that should not have been available to them domestically and perhaps isn’t available at all, and payment information that matched no chargeOur international and
domestic staffs have searched our international and domestic databases and found no charge associated with the first and last names of this user or their spouse or any of their payment information including purchase date, or billing address In an email attachment sent by the user on November **, nearly two months after the first communication, the purchase line in the statement is shown to be: NETPOINT NETWORKS LTD MERKEZ MEVKI LEFKOSA for $This is not an NFL product, and not a price for any of our products
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the problem was not with the service it is the fact my cable company dont even carry their service so I am just out 100.99$ and cannot watch any of the gamesin fact I had to switch cable companys then pay again just to get the channelsi want my back now...
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
There has been a lot of confusion with this user and his complimentary Season Ticket Member Game Pass subscriptionThe season ticket promo codes are only available for Game Pass domestic within the United StatesHe was refunded on 9/* for a purchase made within the preseasonHe then successfully applied his promo code to his *** account for access on 9/**This subscription is only available for access within the United States and we do not provide any promo codes for access outside of the United States. We have reached back out to *** to let him know that if he wants to have continued access to Game Pass while he is within Europe, he will need to purchase a European subscription as his subscription will not be accessible within EuropeWe let him know that we will work with him when he gets back to the United States if he has any issues accessing the subscription he has for Game Pass Domestic
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***Press the Enter key to open the contact card.">*** ***
*** *** **
*** ***
*** *** *** *** ** *** *** **
* ** *** *** *** *** *** ***
*** ***
*** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This user originally reached out to our support team November *** asking for a refund for his renewal last seasonOur team denied his request as it came outside of the time period permitted under the terms and conditions. This user then renewed again and reached out on August ***
asking for cancellationHe claimed that the original purchase came from Europe so we forwarded it to DeltaTre (the operator of our European Game Pass product) for them to cancel and refund his subscriptionDeltaTre could not find an account so I forwarded it back to the operator of the US Game Pass product and they located his subscription that originally was purchased using a Australian IP address.Our team has now processed the cancellation and we have refunded him for this season's purchase ($72.99).We hope this resolves his complaint
This user has been refunded in full
We have been told that this user should first reach out to his bank, as they typically send checks when a credit card is canceled and there is a refund amount We were told that the refund settled in the customer's account As of today, the refund has not been returned to the NFL
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***