Although this user asked for termination and refund of his account well-over the time permitted for termination (as noted in the terms and conditions for Game Pass), we have now cancelled and refunded the user in full
This user's original request for a refund came outside of the window our terms and conditions allowThis user reached back out to our team on 10/** and said the troubleshooting they had done still was not providing them accessThe request they had was then inadvertently closed and our team did not
continue to work with them.After investigating this user's complaint we have cancelled and refunded their subscription as we should have continued to work with them to access their subscription.We apologize for the confusion
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Incident summary: This user reached out on 9/** saying that she wanted a cancellation and refund for a Game Pass rest of world subscription as the subscription did not work in the U.Sas it had within IndiaOur team responded on the same day with a denial as her request was made outside of the
time period allowed in the terms and conditionsThis response was paired with information that Game Pass within the United States has different restrictionsShawna reached back out through the same ticket on 9/** and 9/** expressing that she can’t even access her subscription and she had no way of knowing it wouldn’t work in the U.SOn 9/** our team then denied her request for a refund again and provided the terms and conditions againShawna reached back out on 10/*, 10/* and 10/**On 10/** she was once again denied for a refundShawna should have received information that stated the difference in the product offered in Japan vsthe United StatesGiven Shawna's inconvenience, our customer service team has now canceled/refunded her subscription
*** *** first reached out to our Support team on July *** asking how to opt out of Auto RenewWe responded within an hour giving them the details on how to do so manually*** responded saying that he could not opt out manually on July ***Later that same day our team opted him out
manually and confirmed that to himWe have not gotten another response from him
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
I just got on the live chat today and they told me a credit was just issued today I asked them to send an email confirming this and am now awaiting for such email My bank can confirm the charge for $and they too are pursuing the wrong charge Until there is a credit on my account this is still an open case
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have personally resolved my issue with the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Alisha reached out to our support team on August *** asking why she was unable to access her subscription on her XboxShe received an automatic response telling her general troubleshooting techniques but our team did not follow up with her on her issues.On August *** she submitted another
ticket and again, got the automatic response, but our team did not follow up again.We have now refunded her and we have provided her with a 100% off promo code for her troubles.Our customer service team will continue to work with her to make sure she can access on her Xbox.I hope this satisfies the complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My account is still active with them and I have no way of removing my
credit card from the accountThis means that whatever glitch allowed the system to enable automatic renewal and charge my card in the first place can do it againOr if there is a different problem, the system still has my credit card informationSo I want my entire account for NFL disabled so there is no way this can happen again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Incident summary: We have been working with Lydia on her issues accessing Game Pass on her web browsers back and forth since June ***She said in her newest Revdex.com complaint that it is her last day of access but we have already provided her a promo code that will grant her access through which I can see that she has appliedOur last message to her was on July *** and we recommended that she try to access via Chrome and asked her to provide us with some more information to try and troubleshoot her issuesShe did not respondIn her original requests she never requested a refund, just to get continued access but we have now refunded her $purchase from last seasonWe have confirmed to her that we have initiated the refund from last season and I will continue to work with her on getting her access through this upcoming season We hope this satisfactorily answers the complaint
*** was charged $on February ***.*** reached out to our CS team in February requesting to cancel her subscription on Feb **Our team could not initially locate her subscription so we reached out to her to get more informationShe never responded.Since *** did not reach back out
to our team her subscription auto renewed at $99.99.We have now been able to locate ***'s account and have refunded both the $purchase from February ***, and the $Auto Renewal Charge from August ***. We apologize for any inconvenience
Our customer services has reached out to this user to apologize for the slow responsesWe encouraged him to provide our email thread to Apple so that he may be refunded and we also provided him with a 100% off promo code for Game Pass
Sondra reached out to our support team 9/* asking for help on how to cancel her trialShe received an automatic response that put her in queue to be canceledThe following day 9/*, Sondra was charged and reached back out saying she reported us to the Revdex.com through the ticket she had open and
opened up another ticketOur team responded to her on 9/* saying that they were working on her requestOn 9/*, our team initiated a refund for Sondra and confirmed it to her through both tickets
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have cancelled this user's subscription and have refunded him for his $payment for last year and this year The refund was issued on 8/**/16. We apologize for any inconvenience
Although this user asked for termination and refund of his account well-over the time permitted for termination (as noted in the terms and conditions for Game Pass), we have now cancelled and refunded the user in full
This user's original request for a refund came outside of the window our terms and conditions allowThis user reached back out to our team on 10/** and said the troubleshooting they had done still was not providing them accessThe request they had was then inadvertently closed and our team did not
continue to work with them.After investigating this user's complaint we have cancelled and refunded their subscription as we should have continued to work with them to access their subscription.We apologize for the confusion
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Incident summary: This user reached out on 9/** saying that she wanted a cancellation and refund for a Game Pass rest of world subscription as the subscription did not work in the U.Sas it had within IndiaOur team responded on the same day with a denial as her request was made outside of the
time period allowed in the terms and conditionsThis response was paired with information that Game Pass within the United States has different restrictionsShawna reached back out through the same ticket on 9/** and 9/** expressing that she can’t even access her subscription and she had no way of knowing it wouldn’t work in the U.SOn 9/** our team then denied her request for a refund again and provided the terms and conditions againShawna reached back out on 10/*, 10/* and 10/**On 10/** she was once again denied for a refundShawna should have received information that stated the difference in the product offered in Japan vsthe United StatesGiven Shawna's inconvenience, our customer service team has now canceled/refunded her subscription
This user has been refunded We apologize for any inconvenience
*** *** first reached out to our Support team on July *** asking how to opt out of Auto RenewWe responded within an hour giving them the details on how to do so manually*** responded saying that he could not opt out manually on July ***Later that same day our team opted him out
manually and confirmed that to himWe have not gotten another response from him
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
I just got on the live chat today and they told me a credit was just issued today I asked them to send an email confirming this and am now awaiting for such email My bank can confirm the charge for $and they too are pursuing the wrong charge Until there is a credit on my account this is still an open case
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This user has been refunded in full. We apologize for any inconvenience
Revdex.com:
I have personally resolved my issue with the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Alisha reached out to our support team on August *** asking why she was unable to access her subscription on her XboxShe received an automatic response telling her general troubleshooting techniques but our team did not follow up with her on her issues.On August *** she submitted another
ticket and again, got the automatic response, but our team did not follow up again.We have now refunded her and we have provided her with a 100% off promo code for her troubles.Our customer service team will continue to work with her to make sure she can access on her Xbox.I hope this satisfies the complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My account is still active with them and I have no way of removing my
credit card from the accountThis means that whatever glitch allowed the system to enable automatic renewal and charge my card in the first place can do it againOr if there is a different problem, the system still has my credit card informationSo I want my entire account for NFL disabled so there is no way this can happen again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Incident summary: We have been working with Lydia on her issues accessing Game Pass on her web browsers back and forth since June ***She said in her newest Revdex.com complaint that it is her last day of access but we have already provided her a promo code that will grant her access through which I can see that she has appliedOur last message to her was on July *** and we recommended that she try to access via Chrome and asked her to provide us with some more information to try and troubleshoot her issuesShe did not respondIn her original requests she never requested a refund, just to get continued access but we have now refunded her $purchase from last seasonWe have confirmed to her that we have initiated the refund from last season and I will continue to work with her on getting her access through this upcoming season We hope this satisfactorily answers the complaint
We have cancelled this user's account and refunded him in full as of September **,
*** was charged $on February ***.*** reached out to our CS team in February requesting to cancel her subscription on Feb **Our team could not initially locate her subscription so we reached out to her to get more informationShe never responded.Since *** did not reach back out
to our team her subscription auto renewed at $99.99.We have now been able to locate ***'s account and have refunded both the $purchase from February ***, and the $Auto Renewal Charge from August ***. We apologize for any inconvenience
Our customer services has reached out to this user to apologize for the slow responsesWe encouraged him to provide our email thread to Apple so that he may be refunded and we also provided him with a 100% off promo code for Game Pass
Sondra reached out to our support team 9/* asking for help on how to cancel her trialShe received an automatic response that put her in queue to be canceledThe following day 9/*, Sondra was charged and reached back out saying she reported us to the Revdex.com through the ticket she had open and
opened up another ticketOur team responded to her on 9/* saying that they were working on her requestOn 9/*, our team initiated a refund for Sondra and confirmed it to her through both tickets
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have cancelled this user's subscription and have refunded him for his $payment for last year and this year The refund was issued on 8/**/16. We apologize for any inconvenience
We apologize for any inconvenience This user has been refunded in full