This user reached out to customer care about Roku availability on August **, 2016. Our records show that there was a response from customer care within minutes indicating the Roku was not currently available. User reached out several additional times and was given responses on three of
the four tickets. NFL suggested other devices to access the subscription, but because user only had Roku, NFL refunded user in full on September *, 2016. We apologize for any inconvenience
We apologize for any inconvenience this user has experienced, but can confirm that we was refunded in full as of August **, 2016. We trust this resolves the complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Given this purchase was made on Apple TV, the user needs to get
his refund through ***. When making a purchase on Apple TV, a user agrees to the T&Cs
that Apple provides. I hope this is helpful
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Do note, no wonder there was confusion b/c nowhere did I ever read, in all the research I did, that there are different subscriptions for different parts of the world. Understood now, after all this. Better response from NFL early on would have headed off a LOT of this. Wasted time as a result
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** **
This is a complaint about NFLShop.com, which is run by Fanatics on behalf of the NFL This complaint should be redirected to Fanatics for appropriate resolution Thanks
Daniel reached out to our team on August *** and immediately received an automatic response that says that you’re in queue for cancellation and refund.Daniel submitted another requests on August *** requesting cancellation and again received an automatic response stating that they are in queue
for cancellation and refund.Our team processed the cancellation and refund this morning August *** and confirmed it to Daniel shortly thereafter.We hope this resolves the complaint
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was charged $TWICE on my VISA account NFL Game Pass Transactions: #1) Reference Number: *** Amount: $#2) Reference Number: *** Amount: $99.99 As I understand the message, they are refunding only one of the $chargesI would like to have BOTH charges refunded please
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This user emailed NFL customer support on 8/** asking to cancel his subscription to game pass. NFL replied on 8/** asking for the user's NFL.com user name, or, the cardholder name, phone number, billing address and last four digits of the credit
card that was entered during registration. NFL never heard back. Email address doesn’t always correlate to their *** account, or they might email us from an account notassociated to the account we have to actionThus, user wasn’t cancelled.Please ask this user to provide the information above and we will process a cancellation and fully refund him
*** reached out to our support team on 9/* asking what his username was because he had not sync’d his subscription to Game Pass so they could access across platforms*** received an auto generated response that provides general troubleshooting techniques.*** reached out again on 9/* through the
same ticket requesting a refund if we could not sort out the issue, and opened up another ticket on 9/*, again saying he could not access across platformsThe ticket that was opened up on 9/* received the same auto response email.On 9/** *** got a massive response ticket that said they were still looking into his issues.On 9/** *** received a response that his cancellation was in queue.Our customer service team reached out to *** last week and provided him information on how to sync his subscription so he can access it across platforms*** responded that he now has accessWe trust this resolves the complaint
*** reached out to our team on August *** requesting a cancel and refundShe received an automatic response that we would get to her request.*** reached out again through another ticket on August *** and received an automatic response that she was in queue to be canceled and
refunded.We have now processed her cancellation and refund.We hope this adequately resolves the complaint
This user reached out on 10/** asking for a refund as he was now receiving an error message that reads "the service is no longer available in my region"Our team located a duplicate subscription on his account, refunded the duplicate subscription and responded on 10/** confirming we canceled his
duplicate subscription but denying a full refund for the first subscription as it came outside of terms and conditionsOn the same day, *** reached back out to our team frustrated that we denied his request stating that he can’t access his accountAccidentally, his request was not responded toSince our team did not help him access subscription when he reached out on 10/**, our team has now canceled and refunded ***’s subscription
We have further investigated this users account and found that he has a second email and user name. While the user initially reached out for a refund with a yahoo e-mail address (under the user name ***), and that account was credited, user also has a *** account (with a user name ***) that had a separate subscription. This user incorrectly asserted that he did not have any other e-mails associated with *** or NFL Game Pass. Now that we have uncovered this user's second account, we have been able to credit him for the second charge (which we credited on September **, 2016)
We are unsure what this user does not believe is correct This fan was never charged and mistakenly received content that was not supposed to be provided to him As a result, we do not believe there is anything that we can provide him in terms of documentation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
This user reached out to DeltaTre, our European Game Pass support team on August *** complaining about not having access in Europe to his renewed subscriptionWe don’t have access to their correspondence. He then opened a ticket with our team on 8/*/asking why he couldn’t access his
subscription when he renewedWe corresponded with him that day and learned that he purchased his subscription in Kuwait which would have made him renew for rest of world Game Pass, which you cannot use in Europe. Our team responded the next day telling him that there are different packages of Game Pass offered in different regions of the world and he would need to purchase in the location he wished to accessHe then requested that we either transfer his account over to European Game Pass, or cancel and refund him so he could repurchase.Our team put his request into the Cancel and Refund queue and the cancellation and refund was executed on 8/**/and communicated to him on the same day.We hope this satisfactorily responds to his complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This user reached out to customer care about Roku availability on August **, 2016. Our records show that there was a response from customer care within minutes indicating the Roku was not currently available. User reached out several additional times and was given responses on three of
the four tickets. NFL suggested other devices to access the subscription, but because user only had Roku, NFL refunded user in full on September *, 2016. We apologize for any inconvenience
Revdex.com:At this time, I have not been contacted by NFL Enterprises, LLC regarding complaint ID ***.Sincerely,*** ***
We apologize for any inconvenience this user has experienced, but can confirm that we was refunded in full as of August **, 2016. We trust this resolves the complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Given this purchase was made on Apple TV, the user needs to get
his refund through ***. When making a purchase on Apple TV, a user agrees to the T&Cs
that Apple provides. I hope this is helpful
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Do note, no wonder there was confusion b/c nowhere did I ever read, in all the research I did, that there are different subscriptions for different parts of the world. Understood now, after all this. Better response from NFL early on would have headed off a LOT of this. Wasted time as a result
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** **
This is a complaint about NFLShop.com, which is run by Fanatics on behalf of the NFL This complaint should be redirected to Fanatics for appropriate resolution Thanks
Daniel reached out to our team on August *** and immediately received an automatic response that says that you’re in queue for cancellation and refund.Daniel submitted another requests on August *** requesting cancellation and again received an automatic response stating that they are in queue
for cancellation and refund.Our team processed the cancellation and refund this morning August *** and confirmed it to Daniel shortly thereafter.We hope this resolves the complaint
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was charged $TWICE on my VISA account NFL Game Pass Transactions: #1) Reference Number: *** Amount: $#2) Reference Number: *** Amount: $99.99 As I understand the message, they are refunding only one of the $chargesI would like to have BOTH charges refunded please
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This user emailed NFL customer support on 8/** asking to cancel his subscription to game pass. NFL replied on 8/** asking for the user's NFL.com user name, or, the cardholder name, phone number, billing address and last four digits of the credit
card that was entered during registration. NFL never heard back. Email address doesn’t always correlate to their *** account, or they might email us from an account notassociated to the account we have to actionThus, user wasn’t cancelled.Please ask this user to provide the information above and we will process a cancellation and fully refund him
*** reached out to our support team on 9/* asking what his username was because he had not sync’d his subscription to Game Pass so they could access across platforms*** received an auto generated response that provides general troubleshooting techniques.*** reached out again on 9/* through the
same ticket requesting a refund if we could not sort out the issue, and opened up another ticket on 9/*, again saying he could not access across platformsThe ticket that was opened up on 9/* received the same auto response email.On 9/** *** got a massive response ticket that said they were still looking into his issues.On 9/** *** received a response that his cancellation was in queue.Our customer service team reached out to *** last week and provided him information on how to sync his subscription so he can access it across platforms*** responded that he now has accessWe trust this resolves the complaint
*** reached out to our team on August *** requesting a cancel and refundShe received an automatic response that we would get to her request.*** reached out again through another ticket on August *** and received an automatic response that she was in queue to be canceled and
refunded.We have now processed her cancellation and refund.We hope this adequately resolves the complaint
This user reached out on 10/** asking for a refund as he was now receiving an error message that reads "the service is no longer available in my region"Our team located a duplicate subscription on his account, refunded the duplicate subscription and responded on 10/** confirming we canceled his
duplicate subscription but denying a full refund for the first subscription as it came outside of terms and conditionsOn the same day, *** reached back out to our team frustrated that we denied his request stating that he can’t access his accountAccidentally, his request was not responded toSince our team did not help him access subscription when he reached out on 10/**, our team has now canceled and refunded ***’s subscription
We have further investigated this users account and found that he has a second email and user name. While the user initially reached out for a refund with a yahoo e-mail address (under the user name ***), and that account was credited, user also has a *** account (with a user name ***) that had a separate subscription. This user incorrectly asserted that he did not have any other e-mails associated with *** or NFL Game Pass. Now that we have uncovered this user's second account, we have been able to credit him for the second charge (which we credited on September **, 2016)
We are unsure what this user does not believe is correct This fan was never charged and mistakenly received content that was not supposed to be provided to him As a result, we do not believe there is anything that we can provide him in terms of documentation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
This user reached out to DeltaTre, our European Game Pass support team on August *** complaining about not having access in Europe to his renewed subscriptionWe don’t have access to their correspondence. He then opened a ticket with our team on 8/*/asking why he couldn’t access his
subscription when he renewedWe corresponded with him that day and learned that he purchased his subscription in Kuwait which would have made him renew for rest of world Game Pass, which you cannot use in Europe. Our team responded the next day telling him that there are different packages of Game Pass offered in different regions of the world and he would need to purchase in the location he wished to accessHe then requested that we either transfer his account over to European Game Pass, or cancel and refund him so he could repurchase.Our team put his request into the Cancel and Refund queue and the cancellation and refund was executed on 8/**/and communicated to him on the same day.We hope this satisfactorily responds to his complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***