T-Mobile Usa Inc

June 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** Family Mobile Account Noxxxxx*** To Whom It May Concern: T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated June 8, 2016, regarding the above-referenced accountT-Mobile has confirmed that this complainant is a Wal-Mart Family Mobile powered by T-Mobile (“Family Mobile”) customerNevertheless, T-Mobile has reviewed Family Mobile’s records and will provide a response on behalf of Family MobileFamily Mobile offers our sincerest condolences to the family for their lossPlease be advised that Family Mobile has documented the account of the recent passingPursuant to Ms***’s request, Family Mobile will cease any further collection effortsWe regret any inconvenience to Ms***, and again we want to express our most sympathetic condolencesBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionBased upon the foregoing, we respectfully request that this complaint against T-Mobile be closedIf you have any questions, please contact Family Mobile’s Customer Care at 1-877-760-Very truly yours, T-MOBILE USA, INCJames G*** Executive Response

Complaint: ***
I am rejecting this response because: the representative only made one attempt to contact me via phone per my call logs and voicemail history and no others unless they would like to provide their evidence to the contraryI can provide my evidence that I called them back on 3/23/and left a voicemail for Oscar which as of this moment has gone un-returnedIf I receive this new SIM card that was sent I will be satisfied on that front, however, my original complaint states I have made various attempts to discuss the service concern with customer care and haven't been able to do so due to being blocked via online communication mediums and not being able to get one solid representative to work with on the phone without the buck getting passed around and aroundI would appreciate it if Oscar would take this opportunity to listen to their clients instead of trying to write the issue offThe location of my major service complaint is in Pittsburgh PA in the Fort Pitt Tunnel on Interstate Westbound*** was contracted to lead an install (in conjunction with support from the other carriers) of a cellular repeating system in all of our major highway tunnels (Fort Pitt Tunnels, Squirrel Hill Tunnels, and Liberty Tunnels)to repeat signals for all major carriers which has been completedThe system seems to be operating optimally for T-Mobile customers in all tunnels except the Fort Pitt Tunnels in the westbound side (marked in the attached screenshot with the red box)This tunnel sees annual average daily traffic of 150,vehiclesA fair share of those users are easily T-Mobile customers that are also affected by the lack of reception provided by exterior sources and the newer repeating systemIt would be wise for T-Mobile to investigate the cause and address this service issue not only because of the amount of potentially affected customers but it also lies right smack in the middle of the city of Pittsburgh and why would anyone want to switch to T-Mobile when they cant even properly cover a major metro? If the issue cannot be resolved quickly that is understandable but instead of trying to direct your customers back to a failed support system with customer care perhaps you could show concern and ask for the details
Sincerely,
*** ***

September 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 29, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms** may have experienced in regards to adding a line to her accountUpon contacting Ms**, the line ending in *** was cancelled on August 31, A new voice line ending in *** was activated in its placeThe line is billed at $per month as an additional line under the Simple Choice Unlimited Talk and Text rate planAdditionally, the promotion for a free line of service via monthly bill credits was placed on the lineThe promotional credit will reflect on Ms**’s next billing cycle closing on September 13, Finally, an account credit of $was placed on the accountThe account reflects an updated balance of $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jessica G***
Executive Response

November 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated October 29, 2015, regarding the above-referenced accountT-Mobile is pleased to report Ms***’s concerns have been resolved to her satisfactionT-Mobile regrets any concerns Ms*** may have experienced with the reimbursement of early termination fees from her previous providerIn order to qualify for the reimbursement of early termination fees, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activationAs indicated on the website, approval of the required documents and reimbursement of the early termination fees may take up to eight (8) weeks from the date of submission to be received and there is no process for that time period to be expeditedT-Mobile records indicate that Ms***’s account activation on August 1, 2015, did qualify for our ETF Reimbursement offerRegretfully Ms***’s August 13, and September 25, 2015, ETF Reimbursement submissions were denied due to duplicate submissions on fileFurther records confirm that on October 28, 2015, Ms***’s submitted reimbursement form along with a copy of her final billing statement was received and approvedFurthermore, a prepaid MasterCard in the amount of $will be shipped to Ms*** at the address provided at the time of activation within the next two to three weeks from the date of approvalT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLizette C*** Executive Response

Complaint: ***
I am rejecting this response because: I would like to be able using my checking account again and also be credited for this issue because I don’t think it is fair at all
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Tmobile called me and I informed them I could not speak because I was at workShe then said that she would "try" to call me back but failed to do soI would like to speak to tmobile about my account but its nearly impossible to reach anyone on their team for assistancePlease call me after 6pm to further discuss the inconveniences caused by tmobile.
Sincerely,
*** ***

June 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 15, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with his rate planOur records indicate that Mr*** was previously on the grandfathered Select Choice rate plan with four voice lines of service and additional lines of service at $per monthHowever, on February 6, 2016, Mr*** requested to change his rate plan to the promotional Simple Choice Family Unlimited Talk Text and Data rate plan with additional lines of service at $per monthIt is important to note that once a rate plan has been changed, a customer may not be able to switch back to the previous rate plan if it is no longer being offeredUnfortunately, the Select Choice rate plan Mr*** has requested to migrate back to is no longer availableAdditionally, the Select Choice rate plan has a maximum limitation of five voice lines of service per accountAs Mr*** recently activated two new voice lines of service and now has a total of six voice lines of service, he would not be eligible for the requested rate planDue to the above, T-Mobile respectfully declines to change Mr***’s rate plan to the grandfathered Select Choice rate planMr*** may view our rate plan offerings on our website at www.T-Mobile.comIf Mr*** finds a rate plan that he would like to change to, he may do so online or by calling Customer Care at 800-937-T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAlberto V*** Executive Response

March 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 16, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced regarding his accountOur records confirm that Mr*** activated his account on September 21, 2013, and currently has two active lines of serviceOn September 14, 2016, Mr*** used our Equipment Installment Plan (“EIP”) program to purchase two Apple iPhone handsetsMr*** was not required to remit a down payment, and agreed to monthly installments in the amount of $for each handset
At the time of Mr***’s purchase, T-Mobile offered a promotion known as the iPhone Trade Up promotionThis promotion allowed customers who purchased a new Apple iPhone handset to tratheir qualified Apple iPhone handset, and receive a onetime tracredit for the device, as well as a monthly promotional credit for a portion of the monthly EIPOur records confirm that Mr*** agreed to tratwo Apple iPhone 5S handsetsRegrettably, however, our records confirm that the trahandsets were receivedAs such, the tracredits and monthly promotional credits were not issued
However, in an effort to amicably resolve Mr***’s concerns, on March 19, 2017, T-Mobile closed the EIPs for the Apple iPhone handsetsAs such, Mr*** will no longer be billed monthly for the handsetsMr***’s account remains active, with a balance owed in the amount of $Payment for this balance is due April 16, Mr*** may contact Customer Care at 800-937-or visit http://www.myT-Mobile.com to arrange for payment of the balance owedT-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I just want to let you know that I wasn't able to respond to phone calls for I was in the hospital having surgery with a appendicitis

September 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** & *** ** *** *** Your File No*** T-Mobile Account
Nos*** & *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 4, 2016, regarding the above-referenced accountsT-Mobile records indicate the account holder of record of account number *** is *** ***, and that she has designated *** *** as an authorized user of the accountAlso, T-Mobile records indicate the account holder of record of account number *** is the business *** ** *** ***, Inc., and that *** *** has been designated as an authorized user of that accountT-Mobile regrets any concerns Ms*** experienced with her transition to a T-Mobile business accountT-Mobile records confirm that on March 17, 2016, Ms*** activated her T-Mobile business account, when she transferred her mobile numbers from her previous account under Ms*** ***Ms***’s previous account number *** was canceled with a balance of $381.86, which consisted of her monthly access charges from February 15, through March 14, 2016, monthly Equipment Installment Plan (“EIP”) installments and applicable taxesIt is T-Mobile’s position that the balance was valid as it was for charges incurred on the personal account up through the date of the Change of Responsibility to the business accountT-Mobile provided Ms*** with a billing notification, multiple phone calls, and letters from our Financial Care department providing the account balance and payment due dateAs payment was not received timely, on July 12, 2016, T-Mobile transferred Ms***’s account to a third party collection agency, Diversified Consultants, Inc., in an attempt to collect the past due balanceIn regards to Ms***’s new business account, she was subscribed to our Business Family Unlimited Talk, Text, and Data with 4G speeds up to 10GB lines for $per monthMs*** had a total of seven mobile numbersEach additional mobile number after Ms***’s four mobile numbers is $per month and includes the same featuresIn addition, Ms***’s mobile numbers are each subscribed to equipment protection for a total of $per month in totalMs***’s monthly access charges are $per month before applicable taxesUpon speaking with Ms***, she stated that she did not need seven mobile numbers and per her request on September 7, 2016, T-Mobile canceled her mobile number in ***This will save Ms*** $for the additional line and $for her equipment protection per monthMs***’s monthly access charges are now $before applicable taxesIn regards to Ms***’s EIPs and Jump! On Demand lease, our records indicate that Ms*** had the following EIPs and Jump! On Demand lease: • On April 20, 2016, Ms*** purchased a Samsung Galaxy Sgold on her mobile number ending in *** using EIP • On April 20, 2016, Ms*** purchased a Samsung Galaxy Sblack on her mobile number ending in *** using EIP• On April 20, 2016, Ms*** purchased a Samsung Galaxy Note on her mobile number ending in *** using EIP• On March 17, 2016, Ms*** purchased two Samsung Galaxy S7s on her mobile numbers ending in *** and *** using EIP• On March 17, 2016, Ms*** leased a Samsung Galaxy Note on her mobile number ending in *** using Jump! On Demand• On April 20, 2016, Ms*** purchased a Sony Headset accessory on her mobile number ending in *** using EIPUpon speaking with Ms***, she stated that she returned her two Samsung Galaxy Shandsets and her Samsung Galaxy Note T-Mobile was able to confirm that the three handsets were returned and therefore we have closed the associated EIPsIn an effort to amicably resolve this matter, on September 8, 2016, T-Mobile applied a courtesy credit of $to Ms***’s business account for charges associated with her mobile number ending in ***, which was not used and partial credit for the monthly EIP payments paid for the three handsets returnedAs of September 8, 2016, Ms***’s business account remains active with six mobile numbers and has a balance of $In addition, the remaining credit for the monthly EIPs was applied in the amount of $to Ms***’s personal account and we removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtMs***’s account number *** remains canceled with a zero balanceMs*** accepted this as a resolutionT-Mobile regrets any concerns to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

August 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 10, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced regarding his accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care
Please note that T-Mobile has responded to each of Mr***’s filings with your office in an attempt to resolve the billing concerns he indicated that he has experiencedIt remains our position that Mr*** is correctly and appropriately being billed for his chosen rate plan, features, and Equipment Installment PlansRegrettably, Mr*** has declined to provide additional information or examples regarding the specific billing concerns he has experiencedWe ask Mr*** to provide us with a specific example of what is incorrect on his current billing statement so that we can review it and fix it, if necessary
As Mr*** is aware, he is under no obligation to T-Mobile and should he remain so completely dissatisfied, he is free to pursue service elsewhere
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 8, 2017, regarding the above-referenced account
As T-Mobile has relayed in our previous responses, Mr*** exhausted his eligibility for the Friends & Family Lines on Us offer when his two lines *** and *** were activatedT-Mobile does regret any miscommunication regarding Mr***’s mobile number ending in ***
Nevertheless, in an effort to amicably resolve this matter, T-Mobile has agreed to add Mr***’s mobile number ending in *** to our Friends & Family Lines on Us promotional offer listAs such, moving forward Mr*** will receive the applicable monthly bill credits for his line ending in *** as outlined by our Friends & Family Lines on Us offer
Additionally, T-Mobile applied a onetime lump sum credit of $to Mr***’s account which represents five months of the additional line fee associated with his number ending in ***Mr***’s account currently reflects a credit balance of $as his monthly bill credit for line *** has already been added to the accountT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G***
Executive Response

May 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms*** may have experienced regrading her accountT-Mobile records indicate that on April 27, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone SE 16GBT-Mobile records reflect that on August 20, 2016, the device was set to be paid in full; however, our records do not indicate that Ms*** requested the pay off
T-Mobile records indicate that the payoff was completed for the wrong account due to an administrative error, therefore on December 24, 2016, the amount of $was charged back to Ms***’ s account
Furthermore, in an effort to amicably resolve this matter, on May 1, 2017, T-Mobile applied a credit of $towards Ms***’s account to cover the payoff of the Apple iPhone SEPlease be advised that this credit has reduced Ms***’s account balance to $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

November 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 9, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets any concern to Ms*** during her activation of serviceT-Mobile records confirm that on September 26, Ms*** activated the above referenced postpaid T-Mobile account in which she was approved for four mobile lines of service and two mobile internet lines of service and closed the account on the same dateOn September 27, a bill generated with a prorated charge of service for hours plus applicable taxes and fees in the amount of $which was adjusted by T-Mobile Customer Care on October 4, leaving the account closed reflecting a zero balanceIndividuals who choose to activate post-paid service with T-Mobile are required to provide their social security number and consent to a check of their personal creditSimilarly, any post-paid customers who wish to purchase new equipment and finance it through our Equipment Installment Program (“EIP”) are also required to consent to a check of their personal creditBased on an individual’s personal credit history, as reported by the three major credit bureaus and perhaps with assistance from one of several secondary bureaus, a decision is made about the number of lines a new customer qualifies for or any required deposit per line of serviceIn addition, for any customer asking to use the EIP program to finance equipment, the credit check provides information about what T-Mobile can offer that individual for financing termsPlease note that individuals who are declined for service, or are required to pay a deposit in order to activate post-paid service, or who have to make a down payment for equipment when there is an on-going promotion advertising a zero down payment, may receive a letter known as an Adverse Action letterThis letter is required by The Fair Credit Reporting Act (“FCRA”) to be sent to any individual who does not qualify for the service for which they appliedT-Mobile is required to send the letter within days of the application whether or not an individual proceeds with activation of service or the financing of new equipmentPlease be advised that the letter is in regards to her account credit class and not the status of account qualification and does not affect Ms***’s credit scoreT-Mobile regrets any inconvenienceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCOscar T*** Executive Response

December 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 12, 2015, regarding the above-referenced accountT-Mobile is sorry to hear that Ms*** had concerns with her coverage while a customer with T-Mobile and her T-Mobile account billingOur goal is to provide our customers with the best experience possibleUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors that may interfere with actual service, quality, and availabilityT-Mobile records confirm that there is 4G T-Mobile coverage in the city of Lynchburg, VA but we would need a zip code or more precise address to review Ms***’ route of travelOur records indicate that on October 1, 2015, Ms*** canceled her mobile numbers ending in *** *** and *** when she transferred them to another service providerMs*** did not transfer or cancel her Mobile Broadband Internet mobile number ending in ***This mobile number was subscribed to our North America Simple Choice Match Your Phone Data rate plan for $per month, which provided unlimited data with 4G speeds up to 1GBOn November 2, 2015, Ms*** contacted T-Mobile to advise us that this mobile number should have been canceledDue to the fact that we did not receive a request it was not canceled until November 2, Ms*** was charged $plus applicable taxes for monthly services from October 201,through November 13, 2015, on the billing statement dated November 15, Ms***’ final billing statement was $1,019.42, which consists of her monthly access charges from October 14, 2015, through November 13, 2015, $for her final Equipment Installment Plan, (“EIP”) for her LG G3; $final EIP for her Jabra Talk Headset; $final EIP for her Note and $for her Galaxy Note tablet, and applicable taxesIt is T-Mobile’s position that the balance is valid and owedOn December 7, 2015, Ms*** created a payment arrangement with T-Mobile to pay $on December 10, 2015, January 10, 2016, February 10, and $on March 12, Ms*** has already made her payment of $on December 10, Please note Ms***’ account must be in good standing to be eligible for a Mobile Device Unlock code for her equipmentHowever, in an effort to amicably resolve this matter, on December 29, 2015, T-Mobile applied a courtesy credit of $for her monthly mobile internet service and has sent Ms***’ her Mobile Device Unlock Code to the email address provided in your correspondence for her Samsung Galaxy Note tabletAs of December 29, 2015, Ms***’ account balance is $759.42, which consists of her final EIP charges and applicable taxesMs***’ next payment arrangement for $is set to be paid on January 10, In addition if Ms*** chooses, she may return her Galaxy Note tablet to my attention in exchange for a credit of the remaining EIP balance of $The equipment can be mailed to me at the following address: *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** T-Mobile recommends that Ms*** request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-MobileWe ask that Ms*** please include the equipment, battery, charger, and her account information within the box to ensure proper creditPlease be advised if the full kit is not returned (such as a missing charger or battery), a $restocking fee will be deducted from the credit offered aboveIf the handset has sustained either physical or liquid damage that would void the manufacturer’s Limited Warranty, the equipment will be returned to Ms*** and the final EIP balance will then be considered validIn order to take advantage of this offer, Ms*** must have the equipment post marked for return no later than February 29, T-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

Complaint: ***I am rejecting this response because: there was a line of communication between Mr A*** and II made every effort to contact Mr Ruban A***, attached you will see my home phone log showing the calls made outIn return MrA*** contacted me back by phone as shown in the second image of Incoming CallWe discussed several topics regarding my concerns with the No serviceHe offered a $credit an also offered maybe changing my service plan to the $plan where he also offered to credit that monthWe also discussed the disrespect of the representatives who attended my callI do not see how in his response he states that there was no verbal communicationTherefore I do not accept this response. Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

March 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA *** *** *** *** *** *** *** *** *** *** *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 14, 2016, regarding the above-referenced accountWe are pleased to confirm that Mr*** is satisfied with our resolutionWe regret any concerns Mr*** experienced regarding T-Mobile’s Un-carrier Un-wrapped: $PoCredit for *** Switchers promotionUpon contact with Mr***, he confirmed he ported in two phone lines and one mobile internet line from *** to T-Mobile on December 5, 2015, with the activation of the above-referenced accountIn Mr***’ correspondence to your office, he indicates that he activated his service with the intention of taking advantage of the Un-carrier Un-wrapped promotionThis promotion offered a one-time $bill credit per line to customers who ported in their number from*** *** *** ** *** *** to a new postpaid account or as a postpaid add-a-line on a Simple Choice plan between November 26, 2015, and December 6, 2015,To receive the $bill credit per line, the lines ported in were required to be voice lines and to allow up to three bill cycles from the date of poto receive the corresponding bill creditOn January 11, 2016, T-Mobile records confirm two bill credits equaling $each were applied to Mr***’ account for the poof his two voice linesAs indicated above, the third line ported in from *** was a mobile internet line which did not meet the requirements of the promotionAs such, the third line was not eligible to receive the bill creditIn an effort to amicably resolve Mr***’ concerns, T-Mobile provided the remaining $bill creditThis credit brings Mr***’ account balance to $T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

Complaint: ***
I am rejecting this response because:Not everything mentioned in the response, is correct
Sincerely,
*** ***

January 31, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence January 21, 2018, regarding the above-referenced account. T-Mobile regrets any billing concerns *** *** has experienced. T-Mobile records indicate *** ***’s mobile number ending *** was subscribed to our T-Mobile ONE Taxes Included rate plan for $per month. The T-Mobile ONE Taxes included rate plan includes unlimited calling to numbers in the US, Mexico and Canada; however, calls to other countries are billed in accordance with *** ***’s rate plan. Additionally, T-Mobile offers the Stateside International Talk feature that allows discounted calls to Guatemala for $per month, or our T-Mobile ONE Plus International feature for $per month. Our records indicate that *** *** was sent a billing statement dated January 9, 2018, in the amount of $which consisted of monthly recurring charges from January 10, 2018, through February 9, 2018, as well as international calls totaling $87.98. Please note, *** *** was not subscribed to the Stateside International Talk or our T-Mobile ONE Plus feature, and was billed for international usage of minutes at a rate of $per minute totaling $plus applicable taxes. As a courtesy to *** ***, T-Mobile offered to issue a credit in the amount of $for the billed international charges as a one-time courtesy. *** *** accepted this offer and also agreed to subscribe to our free-of-charge International call blocking feature. As of the date of this correspondence, *** ***’s account reflects a balance of $which is due February 2, 2018. T-Mobile regrets any inconvenience *** *** may have experienced, and we appreciate the opportunity to address his concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,T-MOBILE USA, INC.Ronnie A***Executive Response

February 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated February 13, 2016, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Ms***’s satisfactionT-Mobile regrets any concerns that Ms*** has had regarding her T-Mobile accountOur records indicate that on September 30, 2015, Ms*** activated her T-Mobile account with four lines of serviceMs*** selected our Simple Choice North America 10GB for All rate plan, which includes unlimited talk, text and 10GB of high speed data for two lines of service for $per month, plus $per line for each additional line of serviceIncluding taxes and fees, Ms***’s total monthly recurring charges were expected to be $per monthAt the time of Ms***’s activation, T-Mobile was offering multiple Apple iPhone 6s promotions, two of which Ms*** took advantage of with the purchases of four iPhone 6s handsets on our JUMP On Demand (“JOD”) leasing programPlease note that based on her personal credit history, Ms*** was not required to make a down payment, however she agreed to a series of monthly installments in the amount of $per handset, for a monthly total of $for all four handsets, which appeared on the first bill following the purchases of the handsetsPlease note that all T-Mobile customers who purchased an iPhone 6s during the launch month automatically qualified to receive a $per month credit per handset, reducing the monthly net cost of Ms***’s handsets from $each per month to $per monthIt can take up to two billing cycles for the automatic promotional credits to appearIn addition, Ms*** was able was able to combine offers and take advantage of our Introductory Apple iPhone 6s promotionPursuant to the terms and conditions of the Introductory Apple iPhone 6s promotion, Ms*** was required to trafour handsets to T-Mobile, and based on the model and value of each trahandset, would receive monthly recurring credits in the amount of either $5.00, $or $15.00, to lower the net cost of the new iPhone 6s handsets to $5.00, $or $per month, down from the already reduced cost of $per monthIn Ms***’s case, she elected to tratwo iPhone handsets which were eligible for the largest recurring promotional credit of $per month, as well as an iPhone 5s , which was eligible for a recurring credit of $per month and an iPhone 5, which was eligible for a total monthly recurring credit of $per monthIn total, Ms*** was to receive a monthly promotional credit of $per month for her handsets, as well as the aforementioned $per handset per month promotion, which provided her with a total credit of $per monthIncluding both of Ms***’s promotions, she was expected to receive monthly promotional credits totaling $per month, upon receipt and inspection of Ms***’s trahandsets at our trawarehouseIncluding Ms***’s monthly access charges, her total monthly recurring charges were expected to be $including all promotional creditPlease be advised that Ms*** selected our “Deferred Trade-In” option for her handsets which allows customers to send her handsets into T-Mobile within days of activationPlease note that T-Mobile provides our customers with a prepaid return mailing label to send the handsets, which can printed on My.T-Mobile.com within hours of activationIt is important to note that while Ms*** immediately began receiving her four $per month promotional credits in time for her first billing statement dated October 3, 2015, due to the fact that we had not yet received her trahandsets, credit was not issued for the Introductory Apple iPhone 6s promotionRegrettably, T-Mobile did not receive Ms***’s trahandsets at our TraWarehouse and as such, the offer expired after days and Ms*** was no longer eligible to receive monthly promotional credit for her trahandsetsHowever, upon further review, T-Mobile records confirm that on October 14, 2015, T-Mobile received Ms***’s handsets at our National Return Center warehousePlease note that as the handsets were directed to the incorrect warehouse, Ms*** was not properly registered to receive her promotional creditT-Mobile regrets any inconvenience to Ms***Nevertheless, on December 4, 2015, Ms*** was issued a lump sum credit in the amount of $for her trahandsets, in addition to total credit of $having been issued so far for the $per month promotion, for a total compensation of $to dateUpon speaking with Ms***, she confirmed that she wanted to cancel her T-Mobile accountIn an effort to resolve the matter and as a gesture of goodwill, if Ms***’s four iPhone 6s handsets are returned to my attention in like-new condition, T-Mobile agrees to credit the remaining amount owed on the JOD in the amount of $The handsets can be mailed to my attention to the following address: *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** T-Mobile recommends that Ms*** requests a return tracking number when shipping the equipment back to T-Mobile, and that she retain a copy of the return tracking number for her records, as we are not responsible for equipment being returned back to usWe ask that Ms*** please include the handsets, chargers and her account information within the box to ensure that she receives the proper credit upon receipt of the handsetPlease be advised if the full kit is not returned such as the charger a $restocking fee will be deducted from the credit offered aboveWe also ask that Ms*** disable the “Find My iPhone” feature as T-Mobile cannot disable it and the handsets will be returned to her if it is enabledPlease be advised that if our final examination of the handsets indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the handsets will be returned to Ms*** and the lease balances will then be considered valid and owedIt is important to note, Ms*** must have the equipment post marked for return no later than March 3, Ms*** has accepted this offer as resolution in full to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response