T-Mobile Usa Inc

June 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 20, 2017, regarding the above-referenced account
T-Mobile regrets any continued concerns that Ms*** has experienced regarding her expected refundOur records confirm that Ms*** provided her financial institute information to T-Mobile on June 17, However, due to an inadvertent error, the refund was not issued to Ms***To resolve this matter, on June 26, 2017, T-Mobile contacted Ms*** who provided her financial institute information and was refunded $Additionally, T-Mobile has refunded $for a total of $375.00, as a gesture of goodwillMs*** is aware of the funds being deposited within one to three business days and has accepted our offer
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
the cell phone is in Mexico but will try to get it to T-Mobile before 3/7/17, thank you for all your help
Sincerely,
*** ***

July 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your c***pondence dated July 6, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr*** which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letter
T-Mobile regrets any concern Mr*** has regarding the devices on his accountT-Mobile records indicate on September 3, 2015, Mr*** contacted T-Mobile Customer Care to add an authorized user by the name of *** *** to his accountTo verify the account holder, Customer Care sent Mr*** a one-time PIN to the primary line ending in *** and the PIN was verified verballyIt is important to note that authorized users can complete all account changes, except changes listed below;
• Account type conversion requests
• Add or remove Authorized Users
• Bill cycle changes
• Billing Name changes
• Cancel or resume cancelled lines
• Change of Responsibility requests
• My T-Mobile Primary Account Holder changes
• New device purchase or update using EIP in T-Mobile store within first seven days of account activation
• Password and PIN changes
• SIM card changes over the phone
On September 3, 2015, Mr***’s authorized user took advantage of our JUMP! On Demand lease optionJUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsIn this instance, an Apple iPhone GB device for the cost of $plus tax monthly over the month lease was agreed to
Additionally, customers with a JUMP! On Demand lease are eligible to switch phones up to three times in a rolling twelve month period, which begins at the time of the first JUMP! On Demand upgrade
The upgrade must be completed at a retail location where a physical inspection of the phone will be done in order to confirm the handset is free of damageIf damage free, the current lease is ended, the handset is accepted for return and a new handset lease is entered into
On October 4, 2016, Mr***’s authorized user visited a T-Mobile Retail location and processed an order for the newer model Apple iPhone 6S GB device as a JUMP! On Demand upgradeThe new device was leased at the same cost of $plus tax monthly, and under the same month termIt is T-Mobile’s position that these charges are valid and owedT-Mobile does not have records with a current financing of an Apple iPhone 7; however, there are records from October 4, , where two iPhone cases were financed on Equipment Instalment Plans at a cost of $eachBoth of which have been refunded back to Mr***
In regards to Mr***’s request to receive a full refund for the amount of an iPhone 7, T-Mobile respectfully declines Mr***s requestIn regards to physical copies of all billing statements from April to present, MrRamer may contact me directly at 877-290-ext*** Tuesday through Saturday from 6:am Pacific Time through 2:pm Pacific Time, in order to request the statementsPlease note that pursuant to T-Mobile policy, billing statement reprints are billed at a rate of $per month; however, Mr*** is more than welcome to view his most recent monthly billing statements for free on line at T-Mobile.comBecause they are available in PDF format, Mr*** can print them for his records as wellFinally, regarding Mr***s request to remove the second line from his account, he may contact me at the aforementioned number, or contact T-Mobile Customer care at 800-937-hours a day, seven days a week for assistanceT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan C***
Executive Response

December 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 29, 2016, regarding the above-referenced accountPlease be assured that T-Mobile makes every attempt to contact our customers in a timely manner at their preferred method of contact and timeWe apologize that we were not initially able to connect with Mr*** however we are pleased to report that we spoke with him on December 1, 2016, and resolved his concerns to his satisfactionT-Mobile records reflect that on February 13, 2014, Mr*** purchased a Samsung Galaxy Sblack gigabyte (“GB”) handsetBy purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his deviceUpon review of Mr***’s account this warranty has been extended as he subscribes to the optional JUMP! featureDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageOn November 28, 2016, Mr*** received his limited warranty exchange which consisted of a Samsung Galaxy SEdge 64GB handsetPlease note due to the backorder for the Samsung Galaxy Sblack handset’s an alternate handset was sentIn order to amicably resolve Mr***’s concerns T-Mobile has agreed to send a Samsung Galaxy SEdge Black handset from our Executive Office to replace his second Samsung Galaxy ShandsetPlease be advised Mr*** is required to send his Samsung Galaxy handset to our corporate office within days the date of this letterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChristopher P*** Executive Response

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced accountT-Mobile is delighted to have addressed this matter to Mr***’s satisfaction
T-Mobile has the utmost respect for all of Veterans who have served our country, and we are so grateful to Mr*** for his serviceWe sincerely regret that Mr*** did not feel appreciated in our retail location, and for the poor experience that Mr*** reports havingPlease be assured that T-Mobile takes allegations of employee misconduct very seriouslyT-Mobile strives to provide world-class service to all of our customers on each and every contact, and we make every effort to be professional and courteous to our customersTWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent visit to our retail location
Upon reaching Mr*** to discuss this matter, Mr*** elaborated on the concerns that he experienced within our retail location, allowing T-Mobile to gather the information that we need to provide feedback to our retail representativesWe thank Mr*** for taking the time to contact us and sincerely regret any inconvenience to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Kayla J***
Executive Response

Hello!
I am writing in regards to a complaint I made against cell carrier TMobile on 9/2/
Complaint ID: ***My complaint was closed because I did not respond within days of communication, I had been trying to log in to Revdex.com with an incorrect email address, which was my error
I did, however, have days to resolve the issue with TMobile, and followed through with our agreement to return the phone in exchange for removing any existing charges (approximately $350.) I have attached a copy of the agreement that they sent to me, along with the USPS tracking info that shows the phone was received at the proper locationIt was sent attnLeah T***
I have called and emailed their ExecutiveResponserepresentative MsT*** to confirm that the issue was resolved, but received noresponse
I have now received another billIs there anything more I can do, with your assistance?
Thank you,
*** *** ***

October 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 26, 2017, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Mr***’s satisfaction
T-Mobile is delighted that Mr*** chose T-Mobile as his wireless service provider, and we welcome him to the Un-carrier familyWe regret hearing of Mr***’s concerns with our Carrier Freedom promotion and the status of his submissionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location
As Mr*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successful
Upon review of Mr***’s Carrier Freedom reimbursement, T-Mobile confirms that on October 6, 2017, Mr*** was provided with his full expected reimbursement of $via a virtual prepaid refund cardMr*** indicated that this was the expected amount, and had no further concerns for T-Mobile at this timeT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Kayla J***
Executive Response

February 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated February 1, 2016, regarding the above-referenced accountT-Mobile is sorry to lose Ms*** as a customer and we regret any concerns she has experienced regarding the cancellation of her T-Mobile accountPlease be advised that Ms*** was subscribed to T-Mobile’s postpaid Simple Choice Value rate planIt is important to note that, although postpaid customers are not required to accept a service agreement, they receive monthly billing statements and are required to contact Customer Care in order to cancel their serviceOtherwise, if a customer does not contact us in order to cancel their service, then the account will continue to bill as until it is suspended for non-payment and ultimately cancelledWe have no record of Ms*** contacting T-Mobile in order to cancel her accountAs such, we consider the charges to be valid and owedNevertheless, in an effort to amicably resolve the matter, T-Mobile has submitted a prepaid refund card in the amount of $to be sent to Ms*** for the monthly access charges and applicable taxes and fees from the billing statement dated January 5, Please be advised that it may take up to fourteen business days for Ms*** to receive her refundMs*** account remains closed with a zero balanceT-Mobile regrets any inconvenience to MsMatiasBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

October 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 12, 2017, regarding the above-referenced accountPlease be advised T-Mobile has attempted to reach Mr*** on October 19, 2017, at 19:00PST and again at 19:15PST to discuss his continued concerns, however, we were unsuccessful in reaching himWe left a voicemail for Mr*** confirming the below actions that were taken to resolve his concerns and we also provided him with contact information to reach out personally if he has further questions or concerns
T-Mobile regrets that Mr*** feels that our investigation is not sufficient to resolve the concerns presented in his letter to your agency; however his newest correspondence provides no new information that would warrant reconsideration of our position regarding this matter
As previously stated in our response to your office dated October 4, 2017, T-Mobile has issued a credit in the amount of $486.63, on September 15, 2017, in an effort to amicably resolve Mr***’s concernsThe credit resulted in an updated balance of $for prorated monthly access charges for the billing statement dated June 5, It is T-Mobile’s position that the remaining charges are valid and owed
Additionally, on September 21, 2017, upon speaking with Mr***, T-Mobile applied a credit in the amount of $64.69, resulting in a zero balanceT-Mobile has also requested the removal of the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountIt is important to note that it may take up to days for Mr***’s credit report to reflect the change from the date of our original letter was sent, on October 4,
As no new concerns have been brought up since our last response, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T*** Executive Response

October 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 14, 2016, regarding the above-referenced accountPlease be advised that Ms*** is an authorized user on the above mentioned accountT-Mobile regrets any confusion regarding the promotional credits Ms***’s account receivedT-Mobile records reflect when Ms*** activated her business account, T-Mobile had a limited time promotion for new and existing Business/Government customers to receive up to a $pocredit for each new voice line of service portand activated on a Simple Choice business plan with paid data per lineThe promotion offered a credit of $per line after days as a lump sum creditAdditionally, if customers elected to have $of paid data or 10GB or higher of data, they would receive a $credit per month over months totaling $T-Mobile records reflect on December 6, two $credits were applied to Ms***’s accountAdditionally records indicate that Ms*** also qualified for the two $credits which were applied as of December 6, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJuan B*** Executive Response

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***-***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 5, 2017, regarding the above-referenced file number
Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that *** ***-*** is not an authorized user on the account which is associated with the mobile number she provided and as such, we will not be contacting Ms***-*** regarding her correspondence to your officeThe account holder of record may add Ms***-*** to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-Additionally, she may have one of the authorized users on the account contact me at the number below to discuss this matter furtherT-Mobile regrets any inconvenience to Ms***-***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

June 8, 2017 FILED ELECTRONICALLY ***Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste222 DuPont, WA 98327 Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 1, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has confirmed that *** *** and *** *** is one and the same person and that *** is the correct spelling of her last nameIt is important to note that Ms***’s concerns have been addressed in your file number ***. T-Mobile regrets any ongoing concerns that Ms*** had with her accountIn Ms***’s correspondence to your office she states that she was in communication with T-Mobile in regard to her concernIt is important to note that Ms*** had two files open with two different names and the above-referenced file ending in 1841did not have any attachment. Upon speaking with Ms*** on June 2, 2017, she confirmed that her concerns were addressed in your file number ***T-Mobile regrets any inconvenience to Ms*** and we appreciate her patience during our investigation and resolution of her concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***. Very truly yours, T-MOBILE USA, INC. Carlos T*** Executive Response

April 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 27, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any concerns Ms*** experienced regarding her accountOur records confirm that Ms*** activated her account on February 14, 2017, with four lines of serviceMs*** subscribed to our T-Mobile ONE rate plan at $monthly for the first two lines of service, and $monthly for each additional line of serviceAt the time of activation, Ms*** subscribed to our AutoPay featureAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPay
Please note that Ms*** was billed via a system known as bill currentThis means that charges for a Ms***’s rate plan were billed in advance of the service being provided and become due within that billing cycleFor instance, Ms***’s billing cycle ran from the 15th of the month through the 14thMs*** received notice of her monthly reoccurring service and feature charges on or around the 16th of the month, and payment for those charges was due on the 7thIf during that billing cycle the Ms*** had any usage charges, such as international calling or third-party downloads, the respective charges would be reflected on the next month’s statement, as we cannot predict those charges in advance
Ms***’s first billing statement was dated February 15, 2017, and reflected a balance owed of $Payment for this balance was due March 7, Regrettably, our records confirm that Ms***’s account was cancelled on February 19, 2017, at her requestAs Ms*** was subscribed to AutoPay, a payment in the amount of $was processed on March 5, On March 11, 2017, however, T-Mobile issued a refund to Ms***’s account in the amount of $to pro-rate the billed monthly access chargesMs***’s final billing statement was dated march 15, 2017, and reflected an additional credit balance of $This was refunded to Ms*** on March 25, 2017, for a total refund of $
In an effort to amicably resolve Ms***’s concerns, on April 4, 2017, T-Mobile issued a refund to her in the amount of $11.83, for the remaining amount to be refundedThis has been refunded to Ms***’s credit card used for the March 5, paymentMs*** can expect to receive this refund within three to five business daysT-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

April 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 4, 2016, regarding the above-referenced accountWe regret any concerns Ms*** may have experienced with her Early Termination Fee reimbursement request via our Carrier Freedom offeringAs part of Carrier Freedom, T-Mobile will reimburse consumers’ early termination fees (“ETF”) up to $or alternatively, device payment plans up to $To be eligible for this offer, consumers must activate on a Simple Choice postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device, and purchase a new T-Mobile deviceThe new device may be purchased with our EIP, but this is not requiredEach line for which reimbursement is requested, must be ported in from another carrier, added to a Simple Choice postpaid rate plan, have a device tradand a new T-Mobile device purchased for use on that mobile numberFor device payment plan trade-ins, the device traded in must match the device on the consumer’s device payment plan with their previous carrierOur records indicate that on January 2, 2016, Ms*** established her account with T-Mobile with the mobile numbers ending in ***, ***, and ***At that time, Ms*** took advantage of JUMP! On-Demand with the purchase of two Apple iPhone 6s devices and one Samsung Galaxy SdeviceAt that same time, Ms*** provided two 16GB iPhone devices and one 64GB iPhone for trafor which she received a $tracreditOur records confirm that on April 5, 2016, Ms***’s reimbursement request for ETFs assessed by her previous service provider totaling $was approvedUpon speaking with Ms***, she was apprised of this information and informed that she can expect to receive her prepaid VISA refund card in the mail within two to three weeks from the date it is approvedT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCEmilio S** *** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meLeah also advise today in phone conversation she will send my the Visa card total plus clear bal owe for this Aug bill 214 Sincerely, *** ***

August 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 19, 2015, regarding the above-referenced accountT-Mobile regrets Ms*** concerns regarding billing toward the above-referenced accountT-Mobile reviewed Ms*** her account number referenced above and has found that her account was activated on December 19, T-Mobile records indicate Ms*** inquired about cancellation on December 28, however as a port out was going to be completed the account must remain in an active statusThe arrangement to transfer the line of service was made directly with Ms*** new wireless service provider and not with T-MobileIn fact, T-Mobile’s only involvement in this transaction was to cancel the line of service after Ms*** new wireless service provider took control of itPlease note, Ms*** port out request is notated as being received by her new provider on January 10, and was processed the same dayAs such, Ms*** account was not canceled until after return period had expiredAs Ms*** account was canceled outside of the return period, she was responsible for the monthly recurring charges from activation on December 19, through end of her bill cycle dated February 2, Please note, pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAdditionally, as Ms*** agreed to a contractual obligation which stipulated a $early termination fee, she was assessed a termination fee as the account was canceled prior to December 19, Ms*** final balance was in the amount of $As T-Mobile was unsuccessful in collection Ms*** outstanding balance, her account was referred to an outside collection agency on May 1, However in an effort to amicably resolve this matter, T-Mobile has agreed to credit the balance in fullA credit in the amount of $was applied to Ms*** account which represents the monthly recurring charges, early termination fee and applicable taxesAs such, Ms*** account remains closed with a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

January 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 11, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with our T-Mobile promotionT-Mobile records indicate that on September 25, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Apple iPhone handsetsAt the time of Mr***’s purchases, he was not required to make a down payment except for his taxes and he agreed to a series of monthly installments in the amount of $In Mr***’s correspondence he is referring to September iPhone Trade up promotion, where customers who trade in their fully paid off iPhone can get a new iPhone for free via billing credits when purchased on an EIPCustomers are advised to complete their trade in on MyT-Mobile.com if it is not processed on the original handset orderMr*** stated that he was provided with a prepaid return shipping label from our Customer Care and shipped two iPhone 6s to T-MobileRegretfully, T-Mobile was unable to locate the iPhone serial number *** or the second iPhone with the serial number *** in our Return CentersHowever, in an effort to amicably resolve this matter, on January 12, 2017, T-Mobile blocked both iPhone 6s from our network and closed Mr***’s EIPs for his two iPhone 7sIn addition, T-Mobile applied a courtesy credit of $to Mr***’s account for the first two months of EIP chargesMr*** accepted this as a resolutionAs of January 15, 2017, Mr***’s account balance is $244.76, which consists of his monthly access charges from December 29, through January 28, and applicable taxesT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

May 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 17, 2017, regarding the above-referenced file number. Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. Investigation of this issue has confirmed that Mr*** is not an authorized user on the account which is associated with the mobile number he provided and as such, we will not be contacting Mr*** regarding his correspondence to your office. The account holder of record may add Mr*** to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-8997. Additionally, the account holder may have one of the authorized users on the account contact me at the number below to discuss this matter further. T-Mobile regrets any inconvenience to *** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Apart from the fact their previous response said there WAS a $deposit which they now say was waived, I do see you this issue closedDespite their goodwill payment, this week I moved to a different service provider
Sincerely,
*** ***