T-Mobile Usa Inc

Complaint: ***
I am rejecting this response because: I did have the blocking turned on all the lines I haveI told T-Mobile I will not accept a partial creditIf I do not resolve this matter via Revdex.com I will proceed with a small claim courtI request full refund
Sincerely,
*** ***

September 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms*** which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterWe regret any confusion or frustration Ms*** may have experienced with her recent handset upgradeThe handset upgrade Ms*** mentions in her correspondence was processed as a JUMP! On DemandAlthough similarly titled, JUMP! On Demand is different than the optional JUMP! feature that Ms*** had on her account, which is available with our Equipment Installment Plan (EIP) offeringOur optional JUMP! feature allows customers who are purchasing their device by making payments over time the ability to upgrade to new device and have the EIP payments on that device forgiven (up to 50% of the original cost of the device) and the benefits of our Premium Handset Protection coverageJUMP! On Demand is a leasing, not purchasing option and does not include the Premium Handset Protection coverageJUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costCustomers may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of deviceCustomers only pay taxes on the capital cost reduction at the time they receive the deviceThen during the month term, customers pay a monthly lease payment and applicable taxes along with their monthly service billCurrent customers with an active EIP and the JUMP! feature, like Ms***, who wish to move to the leasing of a device, must pay the remaining balance on their active EIP closing itOnce closed, the customer may tratheir device and apply the value towards the JUMP! On Demand transactionT-Mobile regrets any confusion regarding the trade in processIn regards to Ms***’s concerns about her corporate discount, the T-Mobile Advantage Program is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountT-Mobile records reflect that we have not received any documentation from Ms*** regarding her corporate discountIn an effort to amicably resolve this matter for Ms***, on September 24, 2015, T-Mobile applied a credit in the amount of $to her account for the $EIP charge on her latest billing statement dated September 14, Additionally, T-Mobile credited the remainder of the EIP balance of $on the accountMs***’s account now reflects a remaining balance of $Lastly, Ms*** may email me a copy of her most recent paystub and upon verification T-Mobile will apply the corporate discount to her accountMs*** may send her documentation to ***@T-Mobile.comWe hope this resolution is acceptable to Ms*** and invite her to call me if she has further concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

October 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***-***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 4, 2016, regarding the above-referenced account.
T-Mobile records indicate that on June 7, 2016, Ms***-*** contacted Customer Care to report that changes were made to the data feature associated with her mobile number ending in *** without her authorization. At that time, she requested to revert the data feature to the gigabytes of 4G LTE data, which is included with the Simple Choice Unlimited Talk and Text individual rate plan at $per month. Prior to this, this line of service was subscribed to the Unlimited 4G LTE data feature with gigabytes of Hotspot for and additional $per monthOur records indicate that this feature was first made effective on January 20, 2016.
T-Mobile records confirm that Ms***-*** canceled her account on June 16, when she ported her mobile number to another service provider. Ms***-***’s billing cycle ran from the 20th of one month to the 19th of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Ms***-*** was billed through June 19,
Ms***-***’s final billing statement was generated in the amount of $for monthly service charges, late fees, restore from suspension fees, and remaining equipment installment plan charges
As a result of continued non-payment, on July 23, 2016, the account was forwarded to a third-party collection agency, Southwest Credit Systems. A collection fee of $was assessed to the account bringing the account balance to $
As a courtesy, and in an effort to amicably resolve this matter, T-Mobile has applied a credit to Ms***-***’s account on October 12, in the amount of $for the monthly service charges, late fees, restore from suspension fees, and remaining equipment installment plan charges plus applicable taxes. In addition the collection fee in the amount of $will be removed bringing the account closed with a zero balanceFurthermore, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to days for Ms***-***’s credit report to be updated.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher R***
Executive Response

September 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** ***-*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 23, 2017, regarding the above-referenced account. We have confirmed that account holder Ms*** ***-*** is the same person as *** *** T-Mobile regrets any inconvenience to Ms*** regarding her activation of a mobile internet (“MI”) line and any miscommunication regarding the service charges. On November 7, 2016, Ms*** activated a mobile internet line with our T-Mobile ONE MI rate plan for $per month prior to any applicable discounts. Please note, Ms***’s T-Mobile ONE MI rate plan allowed unlimited data usage on compatible tablets. Unfortunately, Mobile HotSpot devices like the Alcatel Linkzone HotSpot equipment Ms*** purchased at the time of activation is not compatible with the unlimited data rate plan. We do apologize that Ms*** was sold a non-compatible device with the T-Mobile ONE MI rate plan due to an administrative error Furthermore, we do regret that Ms*** was outside of the return period to return her HotSpot equipment, and as well, felt it necessary to cancel her T-Mobile account because of the administrative error Unfortunately as Ms*** did cancel her T-Mobile account, the active JUMP! On Demand (JOD) leases and Equipment Installment Plans (EIP) were canceled and applied in full to her final billing statement dated December 8, 2016. Ms***’s final billing statement included the lease and EIP buyout charges of $plus applicable taxes Ms***’s final billing statement was in the amount of $1,which included unpaid monthly recurring charges, EIP charges, and JOD charges plus applicable taxes. Ms***’s balance was originally due on December 28, As Ms***’s balance has remained unpaid in full, her account was referred to an outside collection agency on August 1, 2017. Presently, Ms***’s account is assigned to Diversified Consultants Inc(DCI). Ms*** may contact DCI at 877-550-to discuss scheduling payment. T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Martin G*** Executive Response

November 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 11, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Mr***’ satisfactionT-Mobile regrets any inconvenience Mr*** experienced regarding his upgradePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care departmentT-Mobile records indicate that Mr*** processed an order on October 14, 2016, for the Apple iPhone Plus 128GB Jet-BlackPlease note, shipping information provided to customers at the time an upgrade is processed is always approximate, and handset orders may be subject to backorder or delivery delays based on the available supplyAdditionally, at the time a handset order is processed, a Customer Care representative may not be able to disclose the backorder status of the handset as it is determined through the order fulfillment department at the T-Mobile National Return Center (“NRC”)Once the NRC has determined the handset is on backorder, it will be reflected in the ordering systemPlease be assured that T-Mobile strives to process handset upgrades and exchanges in a timely fashion and appreciates your feedback regarding your recent handset experienceT-Mobile records confirm that Mr***’ handset is currently on backorderUpon speaking with Mr*** on November 15, 2016, he was advised that his package estimated delivery date is from November 27, 2016, to December 18, However, as a gesture of goodwill, T-Mobile offered to credit the down payment of $back to Mr***’ account balance due to the inconvenience of the delayMr*** accepted our offer and was satisfied with the resolution while he waits for his handsetBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMercedes V*** Executive Response

Dear MsC***: as per our telephone conversation just now, please close my complaint as resolved
If you could, please send confirmation of this email
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

February 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 11, regarding the above-referenced accountT-Mobile is pleased to report we have successfully resolved Ms***’ concerns to her satisfactionT-Mobile fully understands the importance of having a reliable wireless device as they are the means for our customers to remain in touch with their loved onesT-Mobile truly regrets any difficulties or inconveniences Ms*** has encounteredAfter a very thorough review of Ms***’ T-Mobile account, we have confirmed that she was previously offered a Samsung Grand Prime at no cost as a replacement for the non-working Sony Xperia ZT-Mobile has agreed to uphold this previous offer and we have sent Ms*** a new Samsung Grand Prime free of charge for use on the mobile number ending in ***In addition to this offer, T-Mobile will also waive the remaining balance owed on the Equipment Installment Plan associated with the LG Leon purchased on August 28, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response

February 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated February 14, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets any concerns Ms*** encountered with changing her data passT-Mobile records confirm that on February 2, 2016, Ms*** contacted Customer Care and requested to change to the $22GB 30-Day Data passUnfortunately, due to an inadvertent error, the $30-Day 3GB data pass was added to Ms***’ accountIt is important to note that when a prepaid customer adds a data pass to their account, payment is required up front for the cost of the data passSince the incorrect data pass was added to Ms***’ account, we applied a $credit to her account to cover the cost of the $30-Day 3GB data passPlease note that Ms***’ account was set up for automatic payment wherein she scheduled an $payment to be automatically deducted every daysMs*** has since disabled automatic paymentAs such, on February 2, 2016, Ms***’ automatic payment was processed and an $payment was made toward her accountAdditional records confirm that on February 2, 2016, the data pass was changed to the $30-Day 22GB data pass as requested by Ms***As a courtesy to Ms*** a $credit was applied to her account for the cost of the data passThis left Ms***’ account with a credit balance of $In addition, our records confirm that on February 2, 2016, an $debit was applied to Ms***’ account which reversed all but $of the above $creditThis left Ms***’ account with a zero balanceMs***’ account is now subscribed to the $30-Day 22GB data pass and her services are paid through March 3, Therefore, Ms*** must remit a $payment prior to March 3, 2016, so that her data pass is automatically renewedFinally, our records confirm that the only payment withdrawn from Ms***’ financial account was for $and was on February 2, If Ms*** is showing that additional payments have been withdrawn from her account we encourage her to get a copy of her bank statement showing a running balance through the current date after which she may contact me at the number below and we will be happy to further investigate her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

September 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 12, 2015, regarding the above-referenced accountWe are pleased to advise that Mr*** concern has been resolved to his satisfactionT-Mobile records indicate that on July 5, 2015, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note EdgeEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsT-Mobile provides a 14-day return period which allowed customers to use the equipment to see if it meets their needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan (EIP) entered into at the time of the original purchaseIn addition, by purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Mr*** participated in the Limited Warranty Exchange process on August 22, Alternatively, customers can replace their device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsOn September 12, upon speaking with Mr*** via live chat, he notified Customer Care that he did not want to have the phone replaced for the same model and subsequently was referred to the manufacturerNevertheless, in an effort to amicably resolve Mr*** concern, on September 16, T-Mobile offered to have Mr*** return his Samsung Galaxy Note Edge to our officeUpon receipt of the device in good working condition with no liquid water damage and no physical damage to the device or LCD screen T-Mobile will waive the remaining balance of the Samsung Galaxy Note EdgeThe handset can be returned to my attention within 30-days from the date of this correspondence to the following address: Executive Response Attn: Shannon R*** *** *** *** ** Albuquerque NM We ask that Mr*** please include the handset, battery, charger, stylus, and his account information to insure proper credit within the boxPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at*** *** *** Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

January 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 20, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the accountT-Mobile regrets any continued concerns Mr*** has experienced in regard to his coverage and equipmentT-Mobile records confirm that Mr*** was contacted on December 21, 2016, twice on December 27, 2016, January 10, 2017, and January 11, 2017, by our officeAs stated in our previous correspondence, T-Mobile is unable to guarantee coverage in all areasT-Mobile has reviewed Mr***’s coverage and confirms that his address provided in Oklahoma is in an area with 4G LTE coverage connectivityUpon speaking with Mr*** on January 11, 2017, T-Mobile was able to confirm that his concerns are specific to one coverage areaPlease note that in order to provide further assistance to Mr***, T-Mobile has engaged our Engineering Team to determine the root cause of his concernsT-Mobile is making every effort to resolve Mr***’s concerns in a timely mannerBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSharon B*** Executive Response

February 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 28, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced regarding a discount being added to his accountPlease be advised that T-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement listThis Discount Program is referred to as a The T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discount
Customers on the Legacy Discount program receive a monthly discount off of their monthly recurring charges (“MRC”)This program applies to customers who were on the node prior to April 1, 2014, accounts attached to a Government node, and select companies
T-Mobile records reflect that Mr*** activated a T-Mobile account with one voice line on January 18, Our records reflect that Mr*** currently has our T-Mobile ONE rate plan where Mr*** is to be charged $a month before taxes and fees for unlimited minutes, unlimited text, and unlimited dataIt should be noted that our T-Mobile ONE rate plan does not qualify to receive T-Mobile’s Advantage Program discountAs such, T-Mobile records reflect that Mr*** will be getting charged for the full cost of his rate plan
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with our Customer Care
Upon speaking with Mr*** on February 1, 2017, T-Mobile has advised Mr*** that his rate plan would not qualify for a monthly discountHowever, in an effort to amicably resolve Mr*** concern, T-Mobile offered a lump sum credit in the amount of $for discounts that was previously promisedIt should be noted that this is a one-time exception and credit will not be offered every yearPlease be advised that Mr*** has accepted our offerT-Mobile records reflect that Mr*** has a credit balance in the amount of $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B*** Executive Response

Tell us why here
October 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It
May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 2, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulTherefore, we will make every effort to address Mr*** concerns within this correspondenceIt is important to note that upon review of Mr***’s correspondence, T-Mobile has confirmed that his concern is with the above-referenced account which reflects as his personal account
T-Mobile regrets any ongoing billing concerns Mr*** has with the final balance on his account and we appreciate the opportunity to address his concernsT-Mobile records indicate that on February 8, 2008, Mr*** activated his account and as per the Terms and Conditions of activation, Mr*** agreed to maintain the account open with two voice lines of service for a period of 24-monhtsPlease be advised that should the account be cancelled prior to completing said agreement, Mr*** would be subject to a $per line of service early termination fee
Regrettably, Mr***’s account was cancelled due to non-payment on April 28, Accordingly, Mr*** was charged $per line of service on the May 10, 2008, billing statement which resulted in a balance due of $
As Mr***’s account remained unpaid and T-Mobile’s internal collection efforts were unsuccessful, on July 2, 2009, Mr***’s account was referred to a third-party collection agency with a balance of $Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third-party collection agencies to which accounts are assigned, may
Nevertheless, as a means to amicably resolve Mr***’s concerns, on October 5, 2017, T-Mobile applied an account credit in the amount of $400.00, which resulted in a zero balance and will remain that wayAdditionally, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr***’s credit report to reflect the change
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer CareT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

March 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 23, 2016, regarding the above-referenced accountWe are pleased to report that Mr*** concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience that Mr*** has experienced regarding his Early Termination Fee reimbursement concernsAs widely known, in T-Mobile announced an industry changing offering known as Contract FreedomThis offering allows customers the ability to activate service at T-Mobile and qualify for reimbursement of contract fees imposed by their original service providerPlease note that in order to qualify for reimbursement, customers must activate a Simple Choice postpaid rate plan, potheir mobile number, traa device and purchase a device from T-MobileOnce the final bill is available from customers’ original service provider, they must submit a reimbursement claim form along with a copy of their final billing statement to T-Mobile at www.switch2t-mobile.com within two months of their account being activatedAs indicated on the website, approval of the required documents and reimbursement of the early termination fees may take up to eight weeks from the date of submissionPlease note that in order for the early termination fee to be validated, T-Mobile requires that the submitted document include itemized charges, listing the early termination feeT-Mobile records confirm that Mr*** activated his above referenced account on August 10, 2015, and met all of the qualifications for reimbursementHowever, T-Mobile records indicate that Mr*** first submitted his reimbursement claim form online on January 9, 2016, which was past the two month eligibility period, thus disqualifying him for reimbursementNevertheless, on March 24, 2016, in the Un-Carrier spirit T-Mobile contacted Mr*** and offered to honor his request for Early Termination Fee reimbursement via account credit of $Please be advised that Mr*** accepted this as a resolution to his concernsMr*** account remains in an active status with a credit balance of $Please be assured that it is T-Mobile’s top priority to provide world class customer service to all of our customers on each and every contact we haveWe also strive to provide complete and accurate information to our customersWe apologize if any T-Mobile failed in any way to display that during Mr*** contact with our Retail LocationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at ###-###-####-*** Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

January 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 8, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Ms*** with her recent handset upgrade orderT-Mobile records confirm that on December 1, 2015, Ms*** placed a handset order for an Apple iPhone 6S 64GB goldOur records indicate that Ms*** did contact T-Mobile to advise us that this is not the correct model and T-Mobile tried to cancel the handset orderPlease note it is possible that the handset order cannot be canceled once the order is placed but a customer may return the equipment within their 20-day equipment return period when ordered through our sales channelAs Ms*** stated in her correspondence, she received the Apple iPhone 6S and returned it to T-MobileOur Financial Care department has reviewed the transaction and our records indicate that the payment of $was not processed with Ms***’s financial institutionTherefore, on January 18, 2016, T-Mobile applied a charge of $to Ms***’s account for the handset purchaseMs*** has provided T-Mobile with a tracking number for the handset return and this information was sent up for reviewOn January 19, 2016, T-Mobile was able to confirm that the Apple iPhone 6S 64GB was scanned into our National Return Center on December 15, As of January 19, 2016, Ms***’s account balance is $809.97, which consists of the handset purchase order for the Apple iPhone 6S 64GBOn January 19, 2016, T-Mobile advised our Financial Care department to remove the charge of $from Ms***’s accountPlease allow up to hours for the charge to be removed from Ms***’s accountUpon speaking with Ms***, she states that she has a charge showing on her financial institutionIn an effort to amicably resolve this matter, on January 19, 2016, T-Mobile requested that Ms*** send a copy of a day running billing statement indicating the disputed charge to my email at [email protected] receipt, T-Mobile will further review the billing statement and follow up with Ms***T-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

October 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 18, 2016, regarding the above-referenced account. Please be advised that T-Mobile was unsuccessful in contacting Ms***At this time, we will respond to both you and Ms*** with this letter.
T-Mobile regrets that Ms*** has a concern with the Premium Handset Protection (“PHP”) feature and with the resolution that we offered regarding this matter
T-Mobile records indicate Ms***’s mobile number ending in subscribed to PHP Bundle Premier Devices for $per month from May 27, through July 8, 2015. On July 9, 2015, at Ms***’s request, the PHP feature was changed to the PHP Tier 4-for $per month. T-Mobile records indicate that the handset that Ms*** is using is not showing available with our Handset Exchange Program. In an effort to amicably resolve this matter and as a gesture of goodwill, on October 17, 2016, T-Mobile offered to issue a $credit to Ms***’s account as resolution in this matter. T-Mobile records indicate that Ms*** accepted this credit and it was applied to her account at that time. Ms***’s billing statement dated October 13, totaled $with payment is due by November 6, 2016. With the $account credit, Ms***’s account balance was revised to $36.29. The goodwill credit that was issued to Ms***’s account as resolution in this matter on October 17, is not eligible to be sent as a refund as the credit was not a result of an over-payment although it was offered as an account credit to apply toward future balances as courtesy for this matter
T-Mobile will provide Ms*** with 30-days from today’s date to contact me on my number below and we can offer to send a replacement Samsung Galaxy Shandset at no cost to her provided that we have the handset available in our inventory at the time that she contacts us. T-Mobile regrets any inconvenience to Ms*** and we appreciate her business.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Connie Drewery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cheryl ***

May 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 29, 2017, regarding the above-referenced account
T-Mobile regrets to hear that Mr*** experienced concerns with his coverage while he was a customer with T-MobileOur goal is to provide our customers with the best experience possibleUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors that may interfere with actual service, quality, and availability
Although the coverage map at www.T-Mobile.com does not guarantee service availability, it predicts and approximates our wireless coverage area outdoors, which may vary from location to location and may change without noticeT-Mobile has verified the address on Mr***’s account and based on the coverage map, confirms that his account address is in a good coverage area with no known issues
It is important to note that we have no record of Mr*** contacting us with concerns regarding his coverage prior to September 22, 2013, which was the date that he cancelled his accountIt is important that if customers experience any difficulties with the service, that they provide Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustments
Our records further indicate that Mr***’s billing cycle ran from the 3rd of one month to the 2nd of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, as Mr*** cancelled service on September 22, 2013, he was billed through October 2, Mr***’s account was canceled with a balance of $96.58, which consisted of his monthly recurring charges from September 3, 2013, through October 2, 2013, and applicable taxesHowever, on December 11, 2013, T-Mobile applied a courtesy credit of $for days of services not rendered during his monthly billing cycleAs of May 10, 2017, Mr***’s account balance is $for his final monthly recurring charges
T-Mobile provided Mr*** with a billing notification, multiple phone calls, and letters from our Financial Care department providing the account balance and payment due dateAs payment was not received timely, on December 28, 2013, T-Mobile transferred Mr***’s account to a third party collection agency, Southwest Credit Systems, Inc., in an attempt to collect the past due balanceBetween the dates of December 28, and May 5, 2017, Mr***’s account was transferred to several different collection agencies and is now with Enhanced Resource Centers
However, in an effort to amicably resolve this matter, on May 10, 2017, T-Mobile applied a courtesy credit of $to Mr***’s account for his final monthly recurring chargesAs of the date of this letter, Mr***s’ account remains canceled with a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr***’s credit report to reflect the changeT-Mobile regrets any inconvenience to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

January 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 13, 2017, regarding the above-referenced account numberPlease know T-Mobile very much appreciates Mr*** time as a longtime loyal T-Mobile customer and we regret any concerns Mr*** has in regards to his T-Mobile accountT-Mobile records indicate on February 2, 2015, a Mobile Internet (“MI”) line ending in *** was added to Mr*** accountIt was setup with a $3GB Match Phone Data Up to 5GB planOn July 10, 2015, the MI line was changed to $North America 5GB MatchPhoneData UpTo5GB planOn September 10, 2016, the MI line was changed to $North America MI 5GB Data plan and started receiving a $monthly hybrid credit, reducing the cost to only $per monthPlease be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Our records indicate that the MI line was added to Mr*** account on February 2, 2015; however, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on January 4, As this is beyond the dispute period, it is T-Mobile’s position that Mr*** remains responsible for all charges billed to the accountOn January 11, 2017, T-Mobile confirmed there was no usage on the MI line and applied a credit of $for two months of charges at $per month to cover the day dispute periodHowever, on January 16, 2017, we spoke with Mr*** and as a courtesy to him, due to his years of being a loyal T-Mobile customer; we offered to apply a $credit for ten months of the MI service at $per monthWith two months already credited on January 11, 2017, this would provide one full year of compensation to Mr***Mr*** accepted this offer and his account balance was reduced to $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response