T-Mobile Usa Inc

October 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 24, 2017, regarding the above-referenced file number. T-Mobile regrets any concerns Mr*** experienced regarding T-Mobile appearing on his credit report. Upon speaking with Mr*** September 26, 2017, he provided his social security number and T-Mobile was able to locate an account. Regrettably, the T-Mobile account was not in the name of *** ***. T-Mobile requests Mr*** complete an Identity Theft Affidavit supplied by the Federal Trade Commission which is available online at www.consumer.gov/idteft/. Mr*** can gather further information on this website and send the requested documentation to the following address: T-Mobile Attn: Fraud Management SE 38th Street Bellevue, WA In an effort to amicably resolve this matter, T-Mobile has made the necessary adjustments to the account and requested the account be removed from collections. Please note it can take up to days for the changes to reflect on Mr***’s credit report. T-Mobile regrets any inconvenience to Mr***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Jennifer G*** Executive Response Tell us why here

April 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 17, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Mr*** concerns have been addressed to his satisfaction
T-Mobile regrets any inconvenience to Mr*** regarding his accountPlease be assured that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent calls to Customer Care
Please be advised that T-Mobile contacted Mr*** on April 19, 2017, and addressed and answered all of his billing concernsA collection hold was placed on Mr*** account until May 3, 2017, to provide him with additional time to remit payment and avoid further service interruptionAdditionally, as a gesture of goodwill, a credit of $was applied toward Mr***’ accountAs of the date of this letter Mr*** account balance reflects an amount of $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

Tell us why here
October 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It
May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 18, 2017, regarding the above-referenced accountWe are pleased to inform you that T-Mobile contacted Ms*** and resolved her concerns to her satisfaction
T-Mobile is delighted that Ms*** chose T-Mobile as her wireless service provider, and we welcome her to the Un-carrier familyWe regret hearing of Ms***’s concerns with our Carrier Freedom promotion and the status of her submission
T-Mobile records indicate on December 20, 2016, Ms*** activated her account with two lines of service and was enrolled in our T-Mobile ONE rate plan at $per monthMs*** took advantage of our Equipment Installment Plan (“EIP”) and purchased an Apple iPhone 32GB Rose Gold priced at $and agreed to monthly installments of $eachMs*** also purchased an Apple iPhone 128GB Gold priced at $and remitted a payment of $as a down payment and agreed to monthly installments of $each
At the time, Ms*** tradan Apple iPhone device and was quoted a travalue of $On January 10, 2017, upon receipt and inspection of Ms***’s tradevice, we posted the tracredit of $to her accountFurther review confirmed that on February 1, 2017, we received Ms***’s reimbursement submission; however, it was denied as the billing statement provided did not include the final EIP balance of the device that Ms*** had traded-in
In our conversation with Ms*** we discovered that the reimbursement she had been seeking was of her early termination fees and not of her final EIP chargesWe regret any confusion may have causedAs such, in an effort to amicably resolve Ms***’s concerns, on October 20, 2017, T-Mobile approved Ms***’s early termination fee reimbursement in the amount of $in the form of direct transfer to her bank accountMs*** was advised the funds will be available within three business daysMs*** accepted the reimbursement as resolution to her concernsT-Mobile regrets any inconvenience to Ms*** regarding this matter and we appreciate her time and efforts in resolving it
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sal O***
Executive Response

May 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Prepaid Mobile NoXXX-XXX-***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 2, 2017, regarding the above-referenced prepaid mobile numberPlease be advised that we have made multiple attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any concerns Ms*** has experienced regarding her service experienceT-Mobile records confirm that on April 26, 2017, Ms*** activated her mobile number ending in *** with T-Mobile Prepaid serviceOn April 28, 2017, Ms*** transferred her mobile number ending in *** to another wireless providerPlease be advised, as T-Mobile Prepaid service is non-refundable, Ms***’s account remains closed with a zero balance
However, in an effort to amicably resolve the matter, T-Mobile is offering Ms*** a refund of $As Ms*** mentions in her correspondence that she was seeking reimbursement from her financial institution, T-Mobile would appreciate the opportunity to confirm with Ms*** if her financial institution has issued her a refundIf Ms***’s financial institution has not refunded the amount of $50.50, she may contact me directly using my information listed below within days of the date of this letter to submit a refund requestT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response

July 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** * ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account
No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 11, 2017, regarding the above-referenced accountAfter careful review, T-Mobile has confirmed that Ms*** *** *** and *** *** are one in the sameWe are pleased to advise your office that we have resolved Ms***’s concerns
T-Mobile regrets any inconvenience that Ms*** has experienced while attempting to remit payment through our Customer Care departmentPlease note that calls to Customer Care are recorded for quality and training purposes only and not to be used as a record of what transpired on the call
On June 4, 2017, Ms*** agreed to a payment arrangement in the amount of $to be remitted on June 11, 2017, and $on June 25, Both payments were to be drafted from Ms***’s financial institution to keep her services from being suspended for non-paymentOn June 7, 2017, the payment was not drafted from Ms***’s financial institution due to invalid banking information that was providedOn June 11, 2017, Ms***’s account services were suspended for non-payment of the accountIt is important to note that pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip
A review of the account confirms that Ms***’s payment that was due on June 6, 2017, was not received on timeT-Mobile provided Ms*** with text messages and a billing notification providing the payment due dateAs payment was not received timely, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedTherefore, when Ms*** remitted payment on June 14, 2017, and the account was reactivated, and the account was assessed a $restore from suspension fee per line of service plus taxes
On June 14, 2017, Ms*** contacted T-Mobile to inquire about the suspension of services at which time she was advised that the payment information that was provided was incorrect and payment was not receivedMs*** remitted a payment in the amount of $on June 14, 2017, and was offered a one-time account credit in the amount $for the restore from suspension feesFurther, Ms*** agreed to a two part payment arrangement with the first installment of $to be paid on June 21, 2017, and the second installment of $to be paid on July 5, 2017, through her financial institution
On July 11, 2017, Ms***’s account was suspended for non-paymentMs*** contacted T-Mobile to advise that she was to receive a credit of $as previously promised on June 14, T-Mobile declined the credit request as there were no supporting records that a credit was offered
Nevertheless, as a gesture of goodwill, T-Mobile spoke with Ms*** and offered her a one-time account credit in the amount for $equal to seven restore from suspend fees that were reflected on the account from March 17, 2017, through July 16, Ms*** agreed and accepted the creditThe account currently reflects a balance of $which is due on August 9, 2017, and includes a past due balance and current monthly access charges, equipment feature, and Equipment Installment Plan chargesAs the account currently has a past due balance the account is at risk of suspension or cancellation
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Anthony M***
Executive Response

July 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 29, 2017, regarding the above-referenced account
T-Mobile regrets any ongoing concerns Mr*** has with his billing and appreciates the opportunity to respond to his concernsAs previously stated in our letter to your office dated July 12, 2017, on June 16, 2017, T-Mobile initiated an Equipment Installment Plan (“EIP”) balance transfer to Mr***’s account number ending in ***Please note that it may take up to the end of the current billing cycle to fully process and reflect on the next T-Mobile billing statementPlease note that Mr***’s billing statement ran from the 3rd of one month to the 2nd of the following month and is due on the 23rd a week prior to the bill cycle end date
Additionally, T-Mobile refunded the payment in the amount $back to Mr***’s method of payment which he confirmed that he received on July 6, 2017, and is reflected on page three of his July 2, 2017, billing statementSubsequently, as the balance was placed back on Mr***’s account number ending in *** he received a notice with an outstanding balance in the amount of $However as the EIP balance finished processing shortly after the bill cycle end date this did not reflect immediatelyAt this time Mr***’s account number ending in *** remains closed with a zero balance
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer CareT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Melyssa G*** Executive Response

Complaint: ***
I am rejecting this response because:I apologize for not having been able to get to the phone sooner, however I attempted to contact the rep at T-Mobile on Friday July 28thI will try again on MondayI look forward to working with T-Mobile in resolving this complaint
Sincerely,
*** ***

June 30, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: *** ***T-Mobile
Account holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated June 23, 2015, regarding the above-referenced account. Please be advised that T-Mobiletakes account security very seriously, therefore in order to protect ourcustomer's privacy and personal information, T-Mobile restricts how customerscan obtain information or make changes to accounts. Investigation of this issue has confirmedthat *** *** is not an authorized user on the account which isassociated with the mobile number he provided and as such, the account holderof record may add *** *** to the account by contacting T-MobileCustomer Care hours a day at ***. Additionally, he may have one of the authorized users on the accountcontact me at the number below to discuss this matter further. T-Mobile regrets any inconvenience to Mr.***. Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. Lizette C***Executive Response

June 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 21, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Ms***’s satisfaction
T-Mobile regrets any inconvenience Ms*** may have encountered regarding the activation of service for her T-Mobile accountT-Mobile records confirm that on April 8, 2017, Ms*** activated a T-Mobile accountAt the time service was activated a deposit was required in the amount of $Our records further confirm that on April 8, 2017, Ms***’s financial institution of record was enrolled in our AutoPay service
T-Mobile’s AutoPay service allows customers to designate a payment method to automatically deduct funds from the customer’s payment method of choice, approximately two days before the bill due date and applies them to the account as a paymentReview of the account confirms that on April 9, 2017, Ms*** cancelled her T-Mobile account
Following the cancellation of the account, on May 6, an automatic payment was remitted from Ms***’s financial institutionHowever, on May 30, 2017, the $payment was refunded to Ms***’sT-Mobile contacted Ms*** on May 31, 2017, and advised that the refund request in the amount of $has been approved and following this refund the account currently shows as cancelled in good standing with a zero dollar balancePursuant to the phone conversation, Ms*** advised this matter has been resolved to her satisfaction
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F*
Executive Response

August 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 31, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any inconvenience this matter may have caused Ms*** and we appreciate the opportunity to address her concernsT-Mobile records indicate that on July 21, 2017, Ms*** contacted our Customer Care due to issues with the device being used on line ending in *** and was offered a SIM (“Subscriber Identity Module”) which was sent with expedited shippingPlease note that July 21, 2017, fell on a Friday which means Ms***’s would be receiving the SIM card on the following Monday, July 24, 2017, which our records indicate was delivered on this date
T-Mobile records indicate that on July 23, 2017, Ms*** contacted our Customer Care and requested a free Samsung Galaxy Sdevice or a better offer for her tenurePlease note that T-Mobile has found no record of Ms*** being promised a free device or an account credit but in order to amicably resolve her concerns T-Mobile is willing to honor her request as a one-time exceptionPlease note that Ms*** may email me at ***@T-Mobile.com within the next days to fulfill this offer
Please note that T-Mobile takes account security very seriouslyT-Mobile’s Telesales and Retention (Loyalty) departments are within T-Mobile and are not contracted separ***y and even while T-Mobile may engage with different contracted departments for different reasons T-Mobile is committed to keep its customers information secure at all timesBased on a review of the account in the last six months T-Mobile has found no suspicious activity
On July 29, 2017, Ms*** visited a T-Mobile store and purchased a Samsung Galaxy JPrime device for a full retail price of $and also paid taxes and a $Upgrade Support FeePlease note that T-Mobile offers its customers more ways to self-serve now more than ever and we encourage thatT-Mobile has taken a step in that direction by changing the way we handle some upgrades in-store and in CareFor the fraction of customers who are not redeeming a JUMP!, JUMP! On Demand, or SCORE! Upgrade we have added a $charge for assistance in the upgrade processWe encourage Ms*** and all of our customers to take advantage of our self-serve options such as myt-mobile.com to fulfill upgrade orders and save $
Please be assured that T-Mobile strives to provide world-class service to all of our customers and we also make every effort to provide complete and accurate informationWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Thania R***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs you know I have closed the account the automatic payments were being made from and the bank returned my money I would like to thank T-Mobile for their quick response in handling this situation
Sincerely,
*** ***

November 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 25, 2016, regarding the above-referenced accountWe are pleased to inform you that we have addressed Ms***’ concerns to her satisfactionWe regret any inconvenience to Ms*** regarding her additional line of service chargesOur records indicate Ms*** has two lines of service and is enrolled in our Simple Choice North America Unlimited Talk, Text and 10GB of Data for each line of service for $per month and $per month for additional lines of serviceAs Ms*** is aware, her billing cycle runs from the 20th of the month and closes on the 19th of the following month and has a due date of the 12th of the monthOn October 17, 2016, Ms*** activated an additional line of service with the number ending in ***As such, for the billing cycle from September 20, 2016, to October 19, 2016, Ms*** was charged for the additional line of service total charges of $(includes taxes and fees)Later, on October 21, 2016, Ms*** changed the mobile number on the additional line of service to the number ending in ***This action caused Ms*** to be inadvertently charged for the full monthly charges of $and an additional prorated charge of $for services rendered from October 20, 2016, to November 19, Regrettably, on November 25, 2016, Ms*** cancelled the additional line of service and will receive final charges for the billing cycle November 20, 2016, to December 19, In an effort to amicably resolve Ms***’ concerns, on November 29, 2016, T-Mobile applied the credit of $for the additional charges that were inadvertently charged on Ms***’ accountFurthermore, T-Mobile will also credit the final charges on the additional line of service ending in *** after December 19, 2016, when the new billing statement is producedMs*** accepted the credits as resolution to her concerns and her account remains active with a revised balance of $due on December 12, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

December 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 20, 2016, regarding the above-referenced accountT-Mobile regrets that Mr*** feels that our previous response was not sufficient to resolve the concerns presented in his letter to your agencyPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer CareAs mentioned in our previous correspondence, if any lines of service were cancelled within the last days, and then re-activated during the promotional time period, the new line of service would not be eligible for the “Friend and Family Lines On Us” promotion as they would not be considered new lines of serviceTherefore, it remains T-Mobile’s position that Mr***’s fourth line of service does not qualify for a free line of service due to the mobile number not being considered a new activationIt is important to note that Mr*** qualified and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two new Apple iPhone 6s 64GB devicesAt the time purchase, Mr*** agreed to a series of 24-monthly installments of $In an effort to amicably resolve this matter and as a one-time courtesy, T-Mobile has agreed to waive Mr***’s two Equipment Installment Plans (“EIP) to zero which would provide for a $monthly savings from his current monthly access charges in lieu of the Friend and Family Lines On Us promotionMr*** may accept this offer by contacting me directly at the number provided below or via email at ***@T-Mobile.com by December 31, T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAlberto V*** Executive Response

November 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It
May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 28, 2015, regarding the above-referenced accountT-Mobile regrets any concerns to Ms*** regarding her T-Mobile accountT-Mobile records confirm that on September 18, 2015, Ms*** canceled her mobile number ending in ***, when she transferred her mobile number to another service providerOur records indicate that Ms*** contacted T-Mobile the day she canceled her mobile number and T-Mobile applied a courtesy credit of $to her account for her monthly access charges from July 21, through August 20, and applicable taxes per a previous promiseOn September 21, 2015, Ms***’s final account balance was produced and is $68.43, which consists of her prorated monthly charges from August 21, through September 18, 2015, and applicable taxesOur records indicate that Ms***’s last payment received on her account for services was on July 24, in the amount of $for services rendered from June 21, through July 20, It is T-Mobile’s position that the final balance for services rendered is valid and owedHowever, in an effort to amicably resolve this matter, on October 29, 2015, T-Mobile applied a courtesy credit of $to Ms***’s accountAs of October 29, 2015, Ms***’s account remains canceled with a zero balancePlease note there are no further pending chargesT-Mobile regrets any inconvenience to Ms*** regarding this matterHowever, should Ms*** not find this resolution agreeable, Section Two of the T-Mobile terms and conditions outlines the right for her to pursue arbitration through the *** *** ***They can be reached at: *** *** *** *** *** *** *** *** *** *** *** *** *** *** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

October 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 10, 2016, regarding the above-referenced accountT-Mobile regrets any refund and handset concerns Ms*** has experiencedT-Mobile records indicate that on June 22, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung JhandsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24-monthly installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of 24-monthly installments in the amount of $T-Mobile records confirm that Ms*** cancelled her account on July 22, Please note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThe final billing statement issued July 27, 2016, reflected a balance of $due by August 19, 2016, and consisted of the accelerated remaining EIP balance and a surcharge from her previous billing statementT-Mobile records indicate that on July 28, 2016, T-Mobile issued a refund in the amount of $directly back to the original card Ms*** used for the down payment towards the Samsung JhandsetUpon speaking to Ms*** on October 14, 2016, she indicated that another payment of $was deducted however she was unaware of the date this occurredIn an effort to amicably resolve this matter, T-Mobile will allow Ms*** to fax an unaltered copy of her bank statement to ***Upon receipt of the bank statement, T-Mobile will review the document and provide any additional refund if applicableT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

December 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 5, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms*** which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letterT-Mobile strives to provide our customer with the best deals on the latest and greatest devices availableWe regret to hear of Ms***’s concerns regarding our iPhone Trade Up offer and we appreciate the opportunity to address themAs Ms*** is aware, our iPhone Trade Up offer stipulated that starting September 9, 2016, through September 25, 2016, new and existing postpaid customers who traded in their fully paid off Apple iPhone device (from any carrier) could get a new iPhone 32GB device valued at $for free via bill credits and tracredits when purchased on our Equipment Installment Plan (“EIP”) programOur records confirm on September 9, 2016, Ms*** took advantage of our EIP program and purchased an iPhone Plus 32GB Rose Gold Device priced at $Ms*** paid $as down payment and agreed to monthly installments of $for the remaining $Ms*** also used an Apple iPhone 6s Plus 64GB Gold device as a traand accepted the quoted $travalueOn October 22, 2016, T-Mobile received Ms***’s tradevice and on October 24, 2016, a tracredit of $was posted to her accountAfter, on November 4, 2016, Ms*** received two credits of $to cover the first two monthly credits under the Trade Up offerOn November 29, 2016, T-Mobile applied the third monthly credit of $and will continue to apply for the next monthsPlease note, along with the tracredit of $and the monthly credits of $(total of $365.04), Ms*** will receive a total of $in credits on her account which is above the retail value of an iPhone 32GB device priced at $As such, it is T-Mobile’s determination that Ms*** is receiving the benefit of our iPhone Trade Up offer as stipulatedIt is important to note that the traof a device is a final transactionPursuant to the agreement signed at the time of the trade-in, Ms*** agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”Please be advised that the above information applies even when cancellation of service is requested and processed within the purchased handset’s return periodT-Mobile retail stores and our dealer locations do not retain tradhandsetsAs such, although T-Mobile regrets any inconvenience to Ms***, we are unable to return her handsetBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

March 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 6, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding a rate plan changePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care department
From March 1, 2017, through March 5, 2017, T-Mobile offered customers on select rate plans or subscribe to select features who activate a new line of service to get that line freeCustomers would be billed the additional line charge for the new line of service and would receive promotional monthly bill credits making the new line free
T-Mobile records indicate on August 23, 2005, Ms*** activated her account and subscribed to our Select Choice Unlimited Talk and Text family rate plan for $per month for the first two lines of service with each additional line being $per month
On March 3, 2017, Ms*** contacted T-Mobile and activated a new line of service ending in Regrettably, Ms***’s account did not subscribe to a qualifying feature which made her ineligible for the above outlined promotionMs***’s rate plan was changed to our new T-Mobile ONE rate plan for $per month for the first four lines of service with each additional line being $per monthT-Mobile regrets any inconvenience to Ms*** regarding this rate plan change
In an effort to amicably resolve this matter, T-Mobile has changed Ms*** to her previous Select Choice Unlimited Talk and Text family rate plan for $per month for the first two lines of service with each additional line being $per monthMs*** understands the new line of service ending in *** will not be free and will be billed an additional $per monthMs***’s next monthly billing statement will show pro-rated charges for both plans outlined above and T-Mobile will follow up and ensure Ms***’s is only billed for the Select Choice Unlimited Talk and Text family rate plan by applying credits to any charges generated on her next billing statement for the T-Mobile One planMs*** indicates this resolves her concern to her satisfactionT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

Thank you!Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 24, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Ms***, she confirmed that this matter has been resolved to her satisfaction
T-Mobile regrets to hear of any concerns that Ms*** experienced regarding our This One’s On Us offerFrom March 1, through March 5, 2017, T-Mobile offered new and existing postpaid customers, such as Ms***, the opportunity to activate one additional line for free on an eligible planThe requirement was to have a minimum of two voice lines to be eligible for the line to be free
On March 5, 2017, Ms*** activated a new line of service through T-Mobile’s Telesales team, understanding that she would be eligible for the promotionRegretfully, due to the account not meeting the two line requirement, the line was not free
Ms***’s monthly plan charges are currently $for the T-Mobile One All In Promotion plan for two lines of service, with taxes and regulatory fees includedAs part of the T-Mobile One plan, customers who enroll in AutoPay receive a discount of $per line on the accountPlease note that Ms***’s account number *** was enrolled in AutoPay on April 19, AutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayAs Ms*** authorized AutoPay, T-Mobile was authorized to automatically deduct payments from the credit card provided
In an effort to amicably resolve the matter and upon speaking with Ms*** on April 28, 2017, T-Mobile offered to provide the account a lifetime promotional discount of 20% off of her monthly access charges on her plan, resulting in getting her to the $price point per month while maintaining the same planPursuant to our conversation, Ms*** confirmed the matter is resolved, and has no further concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response