T-Mobile Usa Inc

June 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 3, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced regarding the Apple Black Friday offer and appreciates the opportunity to respond to his concerns
As indicated in our letter to your office dated May 3, 2017, under file number ***, from November 24, 2016, through November 27, 2016, eligible customers who trada qualifying fully owned Apple, Samsung, or LG phone from any carrier, could get the Samsung Galaxy S7, Samsung Galaxy Sedge, or LG Vfor free
Additionally, Mr*** indicates in his correspondence to your office he was not eligible for the promotion as he first took advantage of the Samsung / LG Black Friday offer and then returned the Samsung Sto take advantage of the Apple Black Friday promotionHowever, because Mr*** traded in his iPhone on the Samsung / LG Black Friday promotion, the device was not eligible to be traded in a second time for the Apple Black Friday promotion
On April 27, 2017, T-Mobile issued a one-time credit of $in order to provide Mr*** with the Apple Black Friday promotionRegrettably, due to an inadvertent error this credit was removed from Mr***’s account on June 2, 2017, which resulted in his May 26, 2017, billing reflecting a total balance due in the amount of $
As T-Mobile records reflect that Mr*** remitted payment of $on June 13, 2017, in order to amicably resolve Mr***’s concerns, on June 14, 2017, T-Mobile issued a refund in the amount of $directly to Mr***s' bank account ending in Please note that it may take up to 1-business days for Mr*** to receive the funds
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer CareT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Andrew S*** Executive Response

May 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 4, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Ms*** *** and that she has designated Ms*** *** as an authorized user of the accountT-Mobile offers our deepest condolences to Ms*** for her lossOur records indicate on December 30, Ms*** requested to have the account cancelled as the account holder had passed awayPlease note, in order for T-Mobile to complete a cancellation in the event of the passing of the account holder, customers are required to send documentation to T-Mobile before account changes are made such as a death certificateOnce the documents are received, customers can complete a Change of Responsibility or cancellation with T-Mobile at any timeAs such, on February 3, T-Mobile cancelled the account per Ms***’ requestFurther review shows Ms*** was advised by our Customer Care she would not be charged any monthly charges after December 30, when she initially reported the account holder’s passingUnfortunately, there was a billing statement for the services from December 19, to January 18, that generated a balance of $due on February 11, T-Mobile received payment of $on February 4, 2016, although Ms*** had been advised she would only be charged from December 19, to December 30, for the prorated amount of $and not the full month of serviceT-Mobile regrets any miscommunication provided to Ms***Additionally, a billing statement for prorated charges of $was generated for the days of service from January 19, to February 2, when the account was cancelledHowever, on March 30, T-Mobile credited Ms***’ account for the amount of $to bring the account to a balance of zeroPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayHowever, Ms***’ account was never transferred to a third party collection agency, hence there was no impact to her creditWe regret any confusion this matter causedNonetheless, as a way to amicably resolve Ms***’ concerns, on May 9, T-Mobile provided a full refund in the amount of $for the last payment madeMs*** accepted this refund as resolution to her concernsMs***’ account remains cancelled with a balance of zeroBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

September 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***, *** ***
Your File No
***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 13, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has been unsuccessful in contacting Ms*** regarding her account concernsAs such, we will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any inconvenience that Ms*** has experienced regarding her account billing and Mobile Device Unlock (“MDU”) concernsWe appreciate the opportunity to respond to this matter
Please be advised that T-Mobile processes MDU requests for customers who meet our eligibility requirementsA review of Ms***’s account reflects that on September 12, 2017, Ms*** contacted Customer Care and requested that he handsets be unlockedRegrettably, Ms***’s request was denied as her devices are linked to an active Equipment Installment Plan (“EIP”) and as her account was delinquent
With respect to Ms***’s concerns pertaining to payment arrangements, it should be noted that T-Mobile offers payment arrangements to customers whose accounts are not more than days past dueAs Ms***’s account is severely delinquent, a standard payment arrangement is not available at this timeMs*** may remit payment to bring her balance within days past due, by remitting a total payment in the amount of $As the un-Carrier, T-Mobile would like to further assist Ms*** with this matter, and as such, on September 25, 2017, T-Mobile applied a collection hold on Ms*** for a maximum of days, and this hold will expire on December 24, It should be noted that this collection hold will protect Ms***’s account from service interruption through the date of expiration, and is an open-ended arrangement whereby Ms*** may remit payments as she sees fitShould Ms***’s account continue to be delinquent beyond the date of hold expiration, her account may then be subject to collection treatment including but not limited to service interruption via account service suspension
Pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip
Upon review of Ms***’s account, our records reflect that her account has been subject to service interruption on January 6, 2017, February 3, 2017, February 17, 2017, May 13, 2017, June 12, 2017, July 13, 2017, August 13, 2017, and September 12,
T-Mobile records further reflect that on February 18, 2017, May 13, 2017, June 13, 2017, July 13, 2017, and August 13, 2017, Ms***’s account was restored from financial delinquency suspensionsAlthough it is T-Mobile’s position that the assessed restore-from-suspend fees assessed on Ms***’s account were assessed validly, on September 18, 2017, T-Mobile applied account credits totaling $thereby absolving Ms*** of the previously assessed restore-from-suspend fees, and rendering an updated account balance of $1,It should be noted that this gesture of good faith was completed as a one-time courtesy to Ms***Should Ms***’s account be suspended in the future, due to a financial delinquency, and later reinstated in the future, it would then be T-Mobile’s position that the potential restore-from-suspend fees would be valid and owed
As of the date of this letter, Ms***’s account remains in an active status, with restored service, and a total balance due of $1,Please be advised that $is considered days past due
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jason A*** Executive Response

September 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 11, 2015, regarding the above-referenced accountT-Mobile has attempted to reach Ms*** but unfortunately we have been unsuccessful in our attemptsTherefore, we will attempt to address Ms.*** concerns via this responseT-Mobile regrets any inconvenience Ms*** has experienced with the replacement of her non-working Apple iPhone deviceIt is important to note that Ms*** was subscribed to the JUMP!feature which provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty)In addition customers may process a claim if the device is lost, stolen or has physical damage at the cost of a deductible which is charged based on the equipment modelOur records confirm that Ms*** did in fact process a claim with *** on August 22, 2015, in which a $deductible was paid to *** towards the equipment replacementPlease note that *** and T-Mobile are two separate companies with separate policiesT-Mobile records indicate that there was usage from August 24, to September 10, on the replacement handsetFurther records confirm that on September 10, 2015, Ms*** contacted T-Mobile and not *** and reported that the device replaced by *** was brokenT-Mobile directed Ms*** to *** to confirm the action that can be takenUpon Ms*** contacting *** she was informed that a deductible would be required to replace the device as it was in a broken status and was outside the allotted timeframe to replace the exchanged deviceOn September 11, 2015, Ms*** processed a JUMP! upgrade and traded in the replacement device for an Apple iPhone Plus deviceAlthough the claim was processed through *** and within their terms and conditions, in an effort to amicably resolve the matter, a credit of $was applied to Ms*** account for one month of serviceAs of the date of this letter the account reflects a credit balance of $which will impact Ms*** upcoming billing statementT-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCSacny A*** Executive Response

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of Mr***’s correspondence dated May 14, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has resolved Mr***’s concern to his satisfaction
We regret any equipment concerns Mr*** has experiencedOur records confirm that Mr*** purchased two Samsung Galaxy Note devices with International Mobile Equipment Identifiers (“IMEI”) *** and *** for his mobile numbers ending in *** and ***Mr*** elected to finance the above devices through T-Mobile’s Equipment Installment Program (“EIP”) wherein he paid a down payment of $plus taxes on the full cost of the devices, and agreed to pay the remaining balance for both devices totaling $1,in monthly payments of $
T-Mobile records confirm that both of Mr***’s Samsung Galaxy Note devices have been confirmed as received by T-Mobile on April 12, Unfortunately, due to an inadvertent delay, the EIP loans for Mr***’s devices were not closedIn an effort to resolve this matter, T-Mobile has removed the remaining EIP balance for both devices of $T-Mobile has also applied a credit in the amount of $to Mr***’s account for the monthly installments for both of the devices billed over the last two months leaving revised account balance of $Mr***’s account remains active and in good standing
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Nicole C***
Executive Response

Complaint: ***I am rejecting this response because:When I contacted Tmobile regarding my claim on May I was told to go into the store and I would only have to pay a deductible for whatever phone I chose plus taxI clairfield this several timesIt was at the store at the Mall of Abilene where I learned that I would have to pay a large sum of money to deposit to receive a new phoneThe store employee did call and verify that I was told over the phone that the deductible was dollarsI was still told that I was have to pay up front for a new phone that I did not have the creditIn this case was good is it to pay insurance if I Tmobile is not going to cover the phone as stateThis is in breech of contractI do appreciate the account balance being rectifiedThat is in all fairnessI had to port my number out to another service provider in order to get a working phoneIf Tmobile can not honor the insurance agreement it needs to be refunded.Sincerely,*** ***

December 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 23, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms*** experienced in regards to our November Samsung BOGO offerT-Mobile records indicate that on November 12, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy S 32GB handsets; one in black and one in gold for her mobile numbers ending in *** and ***EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsBased on Ms***’ personal credit history at the time of purchase, she was not required to make a down payment; however, she agreed to a series of monthly installments in the amount of $each handsetPlease be advised that at the time of Ms*** purchase of the new handsets, T-Mobile provided a day return period which allowed Ms*** to use the equipment to see if they met her needsIn an effort to provide our customers with new and exciting offers between November 11, 2016, through November 13, 2016, T-Mobile began offering the November Samsung BOGO promotionThis amazing promotion was offered to new and existing customers who add a line to an existing account and purchase two qualifying Samsung Galaxy Superphones on an Equipment Installment Plan (”EIP”); qualifying phones include the Samsung Galaxy S7, SEdge, SEdge or Edge Plus, Galaxy S6, Galaxy J7, or the Galaxy OnThe second device is then provided for free after monthly EIP bill creditsIt is important to note that in order to qualify for the promotion existing customers were required to add a new line of service to associate with one of the qualifying device EIP’sAdditionally, customers are required to sign up for T-Mobile ONE rate plan or to have an unlimited data feature on the upgraded lines to be eligible for the promotionT-Mobile records confirm that Ms*** is currently subscribed to the Simple Choice Unlimited Talk, Text and Data rate plan, which for $per month, includes unlimited talk, text and data, with two (2) gigabytes (GB) of that data provided at up to 4G/LTE speeds depending on device capabilityData features providing increasing allotments of high speed data may be added for an additional costOur records indicate that all four of Ms***’ mobile numbers are subscribed to the 2GB data featureAs Ms*** failed to add an additional line of service and is not subscribed to the unlimited data feature on either of her mobile numbers ending in *** and *** she is not qualified for the aforementioned promotionNevertheless, in an effort to amicably resolve Ms***’ concerns, on December 22, 2016, T-Mobile issued a one-time credit in the amount of $for one installment resulting in an updated account balance in the amount of $Additionally, on December 26, 2016, upon speaking with Ms***, T-Mobile issued a one-time credit in the amount of $to the EIP on the line ending in ***, effectively providing her with half off of one of the Samsung Galaxy S32GB handsets, which will reflect on her next billing statement dated January 2, Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ contact with our retail location and Customer Care teamsT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, on principle, there are some clarifications that need to be made:1) When I switched, I asked for verification on the ONE location at which I would need service - Banquete, TX - and was assured I would have service thereThat was NOT true and I could never seem to connect from work.2) When I called to cancel, I asked for "ALL" service with T-Mobile to be canceledAnyone with a fundamental understanding of English would know that "ALL" means BOTH phone AND hot spotWhy would I want a hot spot that offered no service?Sincerely, *** ***

August 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 16, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ** ***, and that he has designated *** *** as an authorized user of the account
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
Upon review of the account, T-Mobile records confirmed that mobile number ending in *** was transferred from another service provider on May 28, Additionally, our records indicate that Ms*** contacted T-Mobile on August 14, 2017, regarding call forwarding issues under mobile number ending in ***Upon speaking with Ms*** on August 17, 2017, she confirmed that on August 14, 2017, the call forwarding issue had been resolved by Customer CareNevertheless, as a gesture of good faith T-Mobile offered Ms*** to credit one month of service which resulted in a credit in the amount of $toward her accountThe credit reduced the account balance to a zero balanceT-Mobile is glad to confirm that Ms*** accepted the credit as a resolution to her concerns and regrets any inconvenience this caused
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R*** Executive Response

June 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 11, 2017, regarding the above-referenced file numberWe have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
T-Mobile regrets any inconvenience Mr*** experienced in regards to unlocking his deviceT-Mobile and other wireless carriers have created a database to block phones that have been lost, stolen or obtained fraudulently from being reactivatedA phone is blocked by adding its unique serial number or International Mobile Equipment Identifier (“IMEI”) to a global database and within hours, the device will be blocked from use on T-Mobile’s and most other wireless carriers’ networksT-Mobile introduced the blocking of IMEIs from our network in an effort to reduce the amount of handset fraud that occurs
We encourage customers to purchase devices through T-Mobile or our authorized dealers, as it is possible that one purchased through a third party, such as eBay or Craigslist, may be blocked on our network based upon its historyUnfortunately, this is the case with the device referenced in Mr***’s correspondence
Mobile Device Unlocks are available to customers who meet our eligibility requirementsHowever, at that the time Mr*** contacted T-Mobile Customer Care in regards to his LG Ghandset; the device was not eligible for a Mobile Device Unlock as the device was not in use on the T-Mobile networkHowever, in an effort to amicably resolve this matter, Mr***’s LG Gdevice was unlocked from the T-Mobile networkT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at ###-###-####-***
Very truly yours,
T-MOBILE USA, INC
Jessica G***
Executive Response

May 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 12, 2016, regarding the above-referenced accountWe are pleased to report that T-Mobile has resolved this matter to Mr*** satisfactionWe are sorry to hear that Mr*** had concerns with the free LG G tabletPlease be advised that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our Customer ServiceOur records confirm that on June 22, 2015, Mr*** took advantage of our LG G Tablet promotion, which provided him a free LG G tabletPlease be advised that T-Mobile has a readily available Tech Support team to assist Mr*** with any equipment issues he may haveHowever, on May 18, 2016, T-Mobile contacted Mr*** and offered to exchange his LG G Tablet with a Certified Pre-Owned Samsung Galaxy Tab A to which Mr*** accepted as full resolution to his concernsMr*** may return his LG G tablet to my attention at the following address: Executive Response Attn: Taylor B*** Menaul BlvdNE Albuquerque, NM T-Mobile recommends that Mr*** send the device via a traceable carrier, request a tracking number when shipping, and include his account information in the box to ensure proper credit is given to the correct accountPlease note that if the device is not received within thirty (30) days from the date of this letter, Mr*** will remain responsible for the new Samsung Galaxy Tab A equipment charges totaling $plus taxesT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCTaylor B*** Executive Response

May 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 19, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any concerns Ms*** experienced in regards to her data usageT-Mobile records indicate that Ms***’s account is currently subscribed to the Lines T-Mobile ONE All In promotional rate plan, which includes unlimited talk, text and dataT-Mobile reviewed the billing statements from January 27, 2017, through April 26, 2017, and over the course of those three months, Ms***’s account used an average of gigabytes (GB gigabytes) of data
If Ms*** continues to experience any difficulties with the service, we request that she provide T-Mobile’s Executive Office details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustmentsMs*** may contact me directly at the number listed below or by email at ***@T-Mobile.com
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

April 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated 3/29/regarding the above-referenced accountT-Mobile is pleased to report that we have amicably resolved Ms***’s concerns to her satisfaction
T-Mobile regrets that Ms*** has had concerns affecting her ability to keep her previous account number ending in *** active and her attempts to contact the Executive OfficeT-Mobile makes several efforts to contact our customers when concerns are brought to our Executive Response office and we regret we were not able to contact Ms*** sooner
Please note that on December 28, 2016, T-Mobile received Ms***’s bankruptcy filing for the account number ending in ***T-Mobile received all appropriate documentation to mark this account as bankruptcy and determined that the balance of $4,was incurred pre-petition therefore T-Mobile will no longer collect on this balance
Due to ongoing issues in regards to keeping payment arrangement options available to Ms***, as a courtesy, T-Mobile has created a new account number ending in In addition to creating the new account we have also made the account well qualified for all future equipment purchases through our Equipment Installment Plan and JUMP! on Demand programs
Finally, T-Mobile and Ms*** discussed putting her back onto her previous plan of lines for $with 2.5GB of LTE data included, but upon review of her monthly data usage, Ms*** selected a new plan that better fits her needsMs*** selected our T-Mobile One Tax Inclusive plan which includes unlimited LTE data for $per month
In regards to Ms***’s previous JUMP! feature, we are able to provide Ms*** with the original JUMP! feature on each lineThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout and the benefit of traditheir current device on an Equipment Installment Plan for full credit of the remaining balanceCustomers enrolled in JUMP! are offered the ability to upgrade to a new device up to two times per month period beginning six months after enrollmentT-Mobile has also been able to make an exception and has successfully backdated the tenure of the JUMP! feature to make Ms*** eligible to JUMP! her current devices from this point forward
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Roxanne G***
Executive Response

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 6, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Mr***, he confirmed that this matter has been resolved to his satisfaction
T-Mobile regrets to hear of any concerns that Mr*** experienced regarding his phone claimT-Mobile records confirm that since November 1, 2016, Mr*** has been subscribed to the optional Premium Handset Protection (PHP) which provides mechanical breakdown replacements, insurance coverage for accidental damage, and lost/stolen protectionIt is important to note that the additional coverage is provided by Assurant Solutions, Inc(“Assurant”)
Upon review, there are two devices that have been associated with Mr***’s accountOne was an iPhone Plus 32GB in use from October 12, 2017, to May 2, 2017, which is the date that the line was suspended for being lost or stolenThe second device was an Alcatel OneTouch Fierce that was associated to Mr***’s account as a purchaseHowever, the handset was only used between September 9, 2016, and October 4, 2016, on a previous mobile number associated with Mr***’s account ending in 9586, which was later changed to a different number on November 14,
In an effort to amicably resolve the matter, and upon speaking with Mr***, T-Mobile sent a new iPhone Plus 32GB device to Mr*** at the cost that he would pay to file his insurance deductible of $Pursuant to our conversation, Mr*** confirmed the matter is resolved, and has no further concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response

July 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Name: *** ** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 20, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** encountered regarding the billing on her accountT-Mobile records indicate that on August 18, 2005, Ms*** activated her mobile number ending in ***Furthermore, T-Mobile records confirm that as of April 17, 2013, Ms*** is subscribed to the Simple Choice North America Family Unlimited Talk, Text, and 2GB’s of Data, promotional rate plan, which for $50.00, provides one line with unlimited talk, text and GBs of data at up to 4G/LTE speeds depending on device capabilityTherefore Ms*** monthly recurring rate plan charges were $before tax
On September 16, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Core PrimeIt must be noted that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement
T-Mobile records confirm that Ms*** billing cycle ran from the 17th of the month to the 16th of the following month, with payment due on the 9thT-Mobile records indicate that on March 31, 2017, Ms*** account was cancelled when she ported her mobile numbers to another service providerT-Mobile provided Ms*** with a final billing statement dated April 17, 2017, reflecting a balance of $165.45, which was due on May 9, This balance consisted of monthly recurring charges from March 17, 2017, through April 16, 2017, accelerated final EIP charges, taxes and fees
However, upon speaking with Ms*** on June 22, 2017, T-Mobile agreed to issue a credit in the amount of $for the service charges from March 31, 2017, through April 16, The credit reduced the account balance to $T-Mobile records indicate that the current balance on the account is valid and owedAs such, T-Mobile respectfully declines Ms*** request for adjusting the account to reflect a zero balanceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail P***
Executive Response

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 12, 2017, regarding the above-referenced account
T-Mobile regrets any promotional concerns Ms*** has experiencedT-Mobile records indicate Ms*** purchased an LG Ghandset on May 4, 2017, using our Equipment Installment Plan (“EIP”) offeringAt the time of her purchase, T-Mobile was offering a promotion where customers that purchased an LG Gcould receive an LG GPad X tablet at no cost after promotional rebateTo qualify for the promotional offer, customers would need to purchase an LG GPad X using our EIP offer to use on a new or existing line of service with a 2GB or higher Mobile Internet rate plan, and submit a promotional request within day of purchaseAs of the date of this letter, a qualifying tablet purchase has not been made
After speaking with Ms*** on May 16, 2017, T-Mobile advised that the promotional offer was still availableRegretfully, Ms*** declined to take advantage of the promotional offer
Should Ms*** choose to take advantage of this offer, she may do so by visiting her account portal at my.t-mobile.com, or by visiting a T-Mobile retail locationT-Mobile appreciates the opportunity to work with Ms***, and we regret any inconvenience to her
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A*** Executive Response

First I want to thank Revdex.com for your help with my situation with T-MobileI have never been in a situation like this before where I couldn't get anyone from a company to help me or care. The reason for my email today is because this is still not resolved with T-MobileI did receive a debit card in the amount of $with is not what they owed meI was charged $on 1/26/and that is the payment that is owed to meI need the money that is owed to me and I'm tired of waiting for themI'm not sure why T-Mobile keeps doing this to me but I want it to stopThey need to issue me the remaining balance of $immediatelyCan the case be reopened to finally hopefully fix this once and for all?Thank you for your help,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Complaint: ***
I am rejecting this response because:My complaint was that I was given an offer to have my Early Termination Fees fully reimbursed if I switched to T-Mobile This offer induced me to spend $with my former carrier I have this offer in writing (also confirmed verbally by the store agent) and it is attached I was given nothing else nor referred to any websites for further offer conditions The response made by the business does not explain where in the written offer it said that device purchases or trade-ins were a condition for reimbursement.I am not interested in a deal or anything that I am not entitled to I just want the written offer fulfilled
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTmobile solved my problem quicklyThank you all!
Sincerely,
*** ***