T-Mobile Usa Inc

July 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 24, 2017, regarding the above-referenced account number. T-Mobile regrets any inconvenience to Mr*** regarding the September Affordable Smartphone on offer and appreciates the opportunity to respond to his concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care In an effort to provide our customers with an exciting new handset at an amazing price from September 7, 2016, to September 13, 2016, all new and existing customers were able to purchase either the Samsung Galaxy Onhandset or LG Khandset during our September Affordable Smartphone on Us offer. Please note that the device would become free via monthly Equipment Installment Plan (“EIP”) bill creditsPlease note that the Samsung Onhandsets and the LG Khandsets were free if customers had a 6GB or higher data plan. T-Mobile records indicate that on September 10, 2016, Mr*** qualified for and took advantage of our EIP offering with the purchase of three Samsung Galaxy OnhandsetsMr*** was not required to make a down payment; however, he agreed to a series of monthly installments in the amount of $for each handset Please be advised that there are multiple requirements that must be met in order to qualify for the promotion. Upon review of Mr***’s account T-Mobile found that he did meet all of the requirements needed for the promotion On June 28, 2017, T-Mobile absolved Mr*** of the remaining balance of the aforementioned Samsung OnhandsetsT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 844-213-ext*** Very truly yours, T-MOBILE USA, INC Melyssa G*** Executive Response

November 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 5, 2016, regarding the above-referenced accountAt Mr***’s request T-Mobile has corresponded with him via emailMr*** has been made aware via email as to T-Mobile’s proposed resolutionT-Mobile regrets any concerns Mr*** experienced in regards to his handset purchasesT-Mobile records indicate that on August 21, 2016, Mr*** qualified for and took advantage of T-Mobile’s JUMP! On Demand lease offering with lease of four Samsung Galaxy Note 64GB handsets, two in Black Onyx and two in Blue CoralMr*** was not required to pay a capital cost reduction and agreed to a series of monthly lease payments of $per handsetT-Mobile regrets any inconvenience to Mr*** with respect to his Samsung Galaxy Note handsetsAs reported, Samsung announced a world-wide recall of their highly regarded and newly released Galaxy Note Upon learning of the recall, T-Mobile put several processes in place to facilitate the return of any Note handsets that our customers have in handAs you can imagine, this process was developed quickly as we learned of the recall and rolled out to our retail stores immediatelyT-Mobile records confirm that on September 17, 2016, Mr*** qualified and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SEdge Silver Titanium handset with 32GB of memory and a Samsung Galaxy SEdge Gold Platinum handset with 32GB of memoryAt the time of purchase, Mr*** was not required to make a down payment and agreed to a series of monthly installments of $for the Samsung SEdge Gold Platinum handset, and $for the Samsung Galaxy SEdge Silver Titanium handsetOn September 21, 2016, Mr*** successfully returned the first four Samsung Galaxy Note handsets to a T-Mobile retail storeOn that day, Mr*** again utilized T-Mobile’s JUMP! On Demand lease offering with the lease of three Samsung Galaxy Note 64GB handsets, two in Blue Coral and one in SilverOn September 23, 2016, Mr*** leased a fourth Samsung Galaxy Note Blue Coral handset with 64GB of memoryMr*** was again not required to pay a capital cost reduction for any of the handsets, and agreed to a series of monthly lease payments of $per handsetDue to a second recall on the Samsung Galaxy Note handsets, Mr*** returned his Samsung Galaxy Note handsets to the retail storeRecords confirm that at the same time Mr*** returned both the Samsung Galaxy SEdge Gold Platinum and Samsung Galaxy SEdge Silver Titanium handsets to the retail storeOn November 3, 2016, Mr*** took advantage of T-Mobile’s JUMP! On Demand lease program with the lease of two Samsung Galaxy SEdge Gold handsets with 32GB of memory, on the mobile numbers ending in *** and ***Mr*** was not required to pay a capital cost reduction and agreed to a series of monthly lease payments of $per handsetOn November 13, 2016, Mr*** also leased Samsung Galaxy SGold handset with 32GB of memoryMr*** was not required to pay a capital cost reduction and agreed to a series of monthly lease payments of $T-Mobile records confirm that the entire JUMP! On Demand leases and EIP agreements have been successfully closed and credited for the returned devicesIt is important to note that Mr***’s account balance as of the date of this letter is $This balance consists of Mr***’s monthly recurring charges from September 21, 2016, through October 20, 2016, and the monthly recurring charges for the billing cycle from October 21, 2016, through November 20, T-Mobile regrets any confusion Mr*** may have experienced in regards to the amount due on his accountShould Mr*** wish to discuss this matter further, he may contact me directly at the number listed belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

November 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 11, 2015, regarding the above-referenced accountT-Mobile’s goal is to provide exceptional service for all of our customersWe sincerely regret any inconvenience Mr*** has experienced regarding his final billing statement and regret losing him as a customerT-Mobile has reviewed the account and we found that on September 28, 2015, Mr*** cancelled the account when he ported his mobile numbers ending in *** *** *** to another service providerPlease be advised that Mr***’s billing cycle ran from the 24th of one month to the 23th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through October 23, As such, Mr***’s final billing statement dated October 24, 2015, had a balance of $which consisted of monthly recurring charges, applicable taxes and fees billed from September 24, to October 23, As a courtesy to Mr*** and in an effort to amicably resolve this matter, on November 13, 2015, T-Mobile issued a credit to the account in the amount of $for the pro-rated charges incurred from September 29, to October 23, As a result, Mr***’s account is closed with a remaining balance of $due by November 16, Please note that on November 13, 2015, upon speaking with Mr***, payment of $was remitted, leaving the account closed with a zero balanceWe appreciate Mr*** willingness to resolve this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAida A*** Executive Response

December 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence
dated December 4, 2015, regarding the above-referenced file numberPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulT-Mobile regrets any inconvenience to Mr*** regarding his experienceUnfortunately, T-Mobile was unable to locate T-Mobile account for Mr***T-Mobile also searched using Mr***’s name, address, and zip code but was still unsuccessfulWe ask that Mr*** please provide T-Mobile with a valid T-Mobile account number (which is digits), primary mobile number or the Tax ID number for the business account holder so that an account may be located and researchedHe may provide this information to my attention at the address below or via facsimile at ***Upon receipt of this information, T-Mobile will be able to more fully investigate and provide a complete response to the concerns presentedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJosiah M*** Executive Response

March 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 28, regarding the above-referenced account. T-Mobile is pleased to report that we resolved this matter to Mr***’ satisfaction T-Mobile regrets that Ms*** had concerns with the non-return fee and with the account balance. On September 20, 2016, replacement equipment was ordered for Ms***’ non-working equipment, and it was shipped to her on September 23, 2016. Please be advised that in each replacement box, a set of instructions is provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return fee. Our records indicate that we did not receive the non-working equipment. As such; Ms*** was charged $for the non-return fee and applicable taxesIt is important to note that the possibility of a non-return fee was disclosed to Ms*** at the time the exchange was processed Ms*** indicates that on January 21, 2016, we received the non-working equipment when she turned it into a retail location. Please be advised that T-Mobile records do not indicate that the handset was returned. Even if the handset were returned on January 21, 2017, this was after the allotted seven days; it is our position that the non-return fee remains valid. As a gesture of goodwill, T-Mobile applied a credit to the account in the amount of $for the non-return fee and the applicable taxes. As of March 9, 2017, Ms***’ revised balance is $and payment is due by March 11, 2017. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

April 19, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid Number NoXXX-XXX-***To Whom It May Concern:T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 11, 2018, regarding the above-referenced prepaid number. T-Mobile regrets any handset concerns MrG*** has experienced. T-Mobile records indicate that Mr*** first used the Samsung Galaxy S handset with his mobile number ending on February 6, 2018. Provided with a new handset purchase is a one-year limited warranty offered by T-Mobile on behalf of the handset manufacturer during which the handset may be approved for an exchange following the appropriate troubleshooting with Customer Care. For our pre-paid customers such as Mr***, T-Mobile offers a post-exchange process which requires customers to return their non-working equipment to the Return Center and then, upon receipt and scanning of the non-working handset in the Return Center, that customer receives a replacement handset in the mail. Please note that it typically takes approximately seven days from the date the non-working handset is scanned into the Return Center for a replacement to be shipped. If the Return Center does not receive the equipment within days of Customer Care placing the order for a replacement, the order is cancelled. T-Mobile records reflect that a post exchange was processed for Mr*** on February 15, 2018. Regretfully, a replacement was not immediately available upon T-Mobile receipt of MrO***’s non-working handset on March 7, 2018. As such, MrO***’s order remains in pending status. After speaking with Mr*** on April 12, 2018, T-Mobile sent a replacement Samsung Galaxy S handset, which he can expect at the provided shipping address within three business days. As a courtesy, T-Mobile issued a credit of $towards MrO***’s account, which is equivalent to two months of service with his selected rate plan. T-Mobile regrets any inconvenience to Mr***, and we appreciate the opportunity to address his concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Ronnie A***Executive Response

Complaint: ***
I am rejecting this response because: I went through over reps just on the companies page alone which doesn't include the numerous people over the phones, I decided to go out and purchase a device at the TMobile storeAfter getting home and getting the phone set up, I discover the new device is missing features I use frequently for safety purposes such as voice-to-text messages for when I'm driving and can't look down at the phoneNot only that but the flash light on the phone came on and would not go off even when powering the phone down completelyI had to figure out how to open the back in order to take the battery outThe phone kept getting hotter and hotter from the light being stuck in the ON position for so longFinally getting the back off I took the battery out and it went offThe salesman at the store told me if I return the phone that I will have to pay $for him to set it back on the shelfI can not see how paying over $for a device that it will cost me $to return it to the storeThis is not a very professional way to treat your loyal customersBeing lied to so many times and then purchasing a defective phone from your store, all the disappointment and shock you put me through has me thinking about searching for a better company to do business with.
Sincerely,
*** ***

February 12, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Pre-Paid NoXXX-XXX-***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence February 7, 2018, regarding the above-referenced account. T-Mobile is pleased to report that we resolved this matter to Mr***’s satisfaction.T-Mobile regrets that we reviewed the previous account that Mr***’s mobile number was associated to and that we did not locate his pre-paid previously. Upon further investigation, T-Mobile located Mr***’s pre-paid account. T-Mobile records do not indicate that the credit card for AutoPay was updated on Mr***’s account before the $payment from January 27, was processed. Please be advised that T-Mobile pre-paid payments are not processed by T-Mobile, the payments are processed by VESTA, and customers with disputed payments will need to contact the refill center at 877-720-5195.T-Mobile spoke with Mr*** on February 9, and he stated that the card that was used for the dispute payment has been cancelled. As a gesture of goodwill and in an effort to amicably resolve this matter, T-Mobile offered to send a $pre-paid card to Mr*** for the amount of the disputed payment. Mr*** should receive the refund card within ten business days. T-Mobile regrets any inconvenience and we appreciated Mr***’s business. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Ally Y***Executive Response

January 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: ***
***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 24, 2015, regarding the above-referenced account. T-Mobile is pleased to report that we resolved this matter to Mr***’s satisfaction
T-Mobile regrets that Mr*** had concerns with the out-of-warranty fee. T-Mobile records show that Mr*** purchased a Google Nexus 4G handset on May 19, for use with his mobile number ending in ***. By purchasing T-Mobile equipment, our customers receive a one-year limited warranty provided by the manufacturer of their deviceDuring the limited warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
If the limited warranty period has expired or upon return of the non-working handset T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the account.
T-Mobile records show that Mr***’s mobile number ending in *** subscribed to the optional Premium Handset Protection (“PHP”) by Assurant for $per month. Customers that subscribe to PHP receive an extended warranty beyond the equipment manufacturer’s limited one year warranty and in the event that a handset becomes lost, stolen or accidently damaged, customers may contact Assurant directly to file a claim. In order for Assurant to process a claim, customers are required to pay a deductible directly to Assurant. The amount of a deductible is determined by the model handset that is insured. The deductible for Mr***’s Google Nexus 4G handset would have been $150.00. Please be advised that prior to T-Mobile filling a handset exchange for a customer, they are asked if the handset has sustained any physical or liquid damage and if a customer indicates that the handset has been damaged, customers are advised that they are not eligible to participate in our handset exchange program and if they subscribe to PHP, they are advised to contact Assurant to file a claim
T-Mobile records from November 22, show that Mr*** contacted Customer Care to request a replacement handset for the Google Nexus 4G handset due to LCD issues. Our records show that Mr*** advised us that the handset was free of any physical or liquid damage; therefore, we processed his handset exchange request. T-Mobile records show that Mr*** was properly informed that if the handset is returned with physical or liquid damage that a non-refundable out-of-warranty fee would be charged to the account
With regard to Mr***’s handset, upon receipt we examined it and it was found to have sustained physical damage to the LCD screen, which is not covered under the warranty. Although we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final exam. Upon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsets. A warning of the possibility of an out-of-warranty fee was read to and agreed to by Mr*** the time of the exchange. This information is also in the users’ manual and in the material that accompanies the replacement handset. Based on the above information it is T-Mobile’s position that the out-of-warranty fee was validly assessed. When a customer is charged an out-of-warranty fee, our National Return Center (“NRC”) takes a picture of the damage and it’s available to our customers to view. A picture of Mr***’s damaged handset may be viewed online at http://tmousimages.azurewebsites.net/; with the order number ***. The image shows that Mr***’s Google Nexus 4G handset has damage in two places on the LCD screen and it’s our position that the out-of-warranty fee was validly assessed
However; in an effort to amicably resolve this matter and as a gesture of goodwill, on December 28, 2015, T-Mobile issued a credit in the amount of $to Mr***’s account for the out-of-warranty fee and associated taxes.
Mr***’s account was cancelled on December 27, when his mobile numbers were transferred to another service provider. At this time, Mr***’s account reflects a credit balance in the amount of $236.43, which is his final balance. T-Mobile spoke with Ms*** on December 30, and he informed us that he was going to port his numbers back to T-Mobile since this matter was resolved. At this time, Mr***’s account remains cancelled and reflects a final credit balance in the amount of $236.43. If Mr***’s account remains cancelled, he may contact us at 800-937-to request a refund for the credit balance after January 27, 2016. We hope that Mr*** decides to reactive his account and we will be happy to assist him should he decide to resume his services. T-Mobile appreciates Mr***’s business and we regret any inconvenience regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

Complaint: ***
I am rejecting this response because:
Hello, I was looking for information to update this but I have not found it. The merchant has refunded our purchase but has not responded to the complaint completely. We are still waiting . Part two of the complaint is that we do not want to be billed for services we were unable to use. This company set up an accountWe would like confirmation that the account has been closed and that we will not be billed for any services since we were unable to use said service. Thank you *** *** Sent from Mail for Windows

Revdex.com:
Thank you for your timely action in regards to my complaint (#***) with TmobileI am happy to inform you that the matter is now resolved and I would like to report complete satisfaction of my complaintI appreciate all your help in this matter
Sincerely,
*** ***

March 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder of Record: *** *** ***
Your File No
***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 8, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate that the account holder of record is *** *** *** and that Ms*** has been designated as an authorized user of the accountWe are pleased to report that Ms***’s concerns have been addressed and resolved to her satisfaction
T-Mobile regrets any concern or inconvenience that Ms*** has experienced regarding our March This One’s On Us promotional offer and any concerns related to our Equipment Installment Plan (“EIP”) offeringWe appreciate the opportunity to respond to this matter
Beginning March 1, 2017, and running through March 5, 2017, T-Mobile offered qualified customers on an eligible rate plan a free additional line of serviceIn order to qualify for this offer, Customers were required to have established at least two previous voice lines of service and were required to activate a third line of service
Upon review of Ms***’ account, T-Mobile records reflect that on March 2, 2017, she contacted Customer Care and inquired on our March This One’s On Us promotional offerOur records reflect that on March 2, 2017, a System Identifying Module (“SIM”) card was ordered for Ms***, however a new line of service was not activated
T-Mobile records further reflect that on March 8, 2017, Ms***’ contacted Customer Care regarding the aforementioned promotional offer and as a result a new line of service was activated on her accountAs the offer window for the March This One’s On Us promotional offer had since closed, Customer Care escalated the promotion request to ancillary support staff
In Ms***’ letter to your office, she conveys dissatisfaction with our EIP offeringPlease note that EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsOur records reflect that Ms***’ was interested in purchasing a Samsung Galaxy Jhandset via EIPPlease note that based off of the current qualification of Ms***’ above-referenced account, in order to purchase a Samsung Galaxy Jvia EIP, a down payment in the amount of $would need to be remitted in order to achieve the $per month installment price as the full retail price of the selected handset is $
Please be advised that on March 17, 2017, Mr***’ third line of service was approved for our March This One’s On Us promotional offerOn March 17, 2017, T-Mobile contacted Ms*** and in an effort to resolve her concerns, and as a one-time courtesy, offered to provide her with a Samsung Galaxy Jhandset free of chargePlease be advised that Ms***’ accepted this as a resolution to her concernsT-Mobile processed Ms***’ order and has a scheduled follon March 23, 2017, to absolve her of the associated order charges
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jason A***
Executive Response

Complaint: ***
I am rejecting this response because: Tmobile needs to realize thatcthe line that ended in ***Could not call out Tmobile also was advised that the line was to be cancelled back in Feb however Tmobile ignored my request and just suspended the line to keep on making money on hat line .Belen which I believed is the representative I spoke to actually came up with all these previous credits that were issued for other reasons From a non working iPad line to all sort of devices that were placed on my account that I never purchased so they were just placed on whichever lince they feltTil about days ago I had devices on my line that ended in *** when I questioned that I was my given a proper response I was paying for a phone for over a year on a device that was returned since Feb and it kept being billed on my account and on line What tmobile tends to always forget is that they are always the ones creating the havocs on my account and when I question the charges all of a sudden they magically get taken care of and are never credited for the correct issue and consumers will then be told that the Charges have been handled Til about days ago I had a amount on my account that was showing days past due and the rep that looked into this further they never cancelled a line so tmobile will do anything to say it's the clients faultThey closed an EIP agreement on an IPhone 6S last Tuesday in the mean time a phone that had been paid off since September kept being billed on my account and I had to keep paying for it they never credited that back and yet this month the monthly payment on this device was billed again this past bill and they never gave me my back My line *** right now has issues and I have to go get a new SIM card and tmobile gave me the credit to go get the SIM but it does not guarantee I will have a working phone at 100%They will tell you that the service in the area is great and they lie cause when you try to use your phone at times the phone will not workBut that is tactic they use to reel the customer in and then the customers find out how bad there service and charges are Tmobile has complaints and you can google them and they will see them so they lie a lot and when you confront tmobile they will lie and say things just to shut u up What she forgot to tell you is that I got credits for over worth of devices that were returned and their warehouse in Texas never checked them in if I wouldn't have called and disputed the charges I would have gotten stuck with the chargesAnother thing tmobile does is hey give u accésit for something but the taxes you are billed for the amounts they charge you are never taken off your bill and that's against the law they need to refund the customers the credit and inc the taxes they owe me like in taxes charges that have never been given backThey cannot do that it's not right nor legal Everyone gives the amounts of theReddit including taxesSo tmobile does a lot of unethical business practices
Sincerely,
*** ***

January 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 12, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Mr*** concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr*** experienced in regards to his T-Mobile accountT-Mobile records confirm that on November 15, 2013, Mr*** activated a postpaid account with one voice line of service ending in ***On September 15, 2016, Mr*** activated two additional voice lines of service ending in *** and ***On that day, Mr*** account was subscribed to the T-Mobile ONE rate plan for $130.00, per month, plus applicable taxes for the first two voice lines of serviceAdditionally, Mr*** add-a-lines are $per month, plus taxesPlease note that Mr*** above referenced account was enrolled in AutoPay on the day of activationAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayAs Mr*** authorized AutoPay, T-Mobile is authorized to automatically deduct payments from the credit card account providedAs part of the T-Mobile ONE rate plan, customers have the option of adding AutoPay to their account and therefore will receive a monthly bill credit of $5.00, plus taxes, per line of servicePlease note that it may take one to two billing cycles for the AutoPay discount to apply to the accountRecords confirm that on the billing statement dated October 2, 2016, the AutoPay discount was applied, and a credit of $was applied to Mr*** accountOn September 19, 2016, Mr*** activated an additional voice line of service ending in ***It is important to note that at the time of activation, T-Mobile was offering the T-Mobile ONE fourth line free promotional rate plan, which allowed customers to activate up to four voice lines of service on the T-Mobile ONE rate plan, and receive a monthly bill credit of $per month, making the fourth voice line of service freeIt is important to note that it may take one to two billing cycles for the credit of $to be applied to the accountHowever, records confirm that on November 11, 2016, on the first billing statement following Mr*** activation, the $credit was applied to Mr*** accountAdditionally, on December 27, 2016, the second credit of $was applied to Mr*** accountIt is T-Mobile’s position that the promotional fourth line free credit is applying correctly to Mr*** accountOn September 15, 2016, Mr*** qualified for an took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Rose Gold handset with 32GB of memoryMr*** was not required to make a down payment and agreed to monthly installments of $At the time of purchase T-Mobile was offering the Apple iPhone Trade Up offer, which allowed customers to trade in their fully paid off Apple iPhone from any carrier, and receive EIP bill credits, reducing the overall cost of the newly purchased handsetT-Mobile records confirm that Mr*** traded in an Apple iPhone 5c Blue handset with 16GB of memoryTherefore, Mr*** would have received monthly bill credits of $15.37, for a total EIP credit of $Due to an inadvertent error, Mr*** trade in handset did not register towards the Apple iPhone Trade Up offer, and therefore, the monthly bill credit of $did not begin applying to Mr*** accountIn an effort to amicably resolve the matter and as a one-time courtesy to Mr***, on January 17, 2017, T-Mobile closed Mr*** EIP on the Apple iPhone Rose Gold handset, and applied a credit of $to the accelerated EIP balance, reducing the balance to zeroMr*** accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

February 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 3, 2017, regarding the above-referenced account.
We regret to hear that Mr*** had any concerns regarding his returned deviceAccording to our records on October 20, 2016, Mr*** ordered a LG Vthrough our Equipment Installment Plan (“EIP”)EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments.
At the time of purchase, Mr*** was paid a down payment of $and he agreed to pay $62.41, which is for the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $30.00, which appeared on the first bill following the purchase of the device.
Our records further reflect that Mr*** contacted T-Mobile Customer Care on November 13, 2016, to see about returning the device as it did not meet his needsUnfortunately, as of today’s date we were unable to locate the device at our warehouse
Nevertheless, we have confirmed that the last date of usage on the LG Vwas on November 13, 2016, as such, we have blocked the device by adding its unique serial number or International Mobile Equipment Identifier (“IMEI”) to a global database and within hours the device will be blocked from use on T-Mobile’s and most other wireless carriers’ networks. Additionally, we have adjusted Mr*** for the two billed EIP monthly payments back to his T-Mobile account and issued a refund in the amount of $for the down payment and the taxes back to the original credit card usedWe apologize for the inconveniences this has caused Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christina S***
Executive Response

February 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 23, 2017, regarding the above-referenced account. Please be advised that T-Mobile made several attempts to contact Mr*** that have proven unsuccessful. At this time, we will respond to both you and Mr*** with this letter T-Mobile regrets that Mr*** has concerns with the JUMP! traprocess and with the credits that were offered from Samsung regarding the Note recall. T-Mobile records from August 21, show that Mr*** purchased two Samsung Galaxy SEDGE handsets with our Equipment Installment Plan (“EIP”) for his mobile numbers ending in *** and ***. Mr*** was not asked to make a down-payment and he agreed to pay monthly installments in the amount of $each. Mr***’s mobile numbers ending in *** and *** each subscribe to the optional JUMP! with Premium Handset Protection (“PHP”) feature for $per mobile number per month. With JUMP! with PHP, every six months, customers may upgrade to the newest handset and tratheir handset on EIP to have the balance paid off. On August 3, 2016, a handset upgrade order for Mr***’s mobile number ending in *** was processed although this order was not processed as a JUMP! upgrade; therefore, a Return Merchandise Authorization (“RMA”) was not created for Mr***’s Samsung Galaxy SEDGE handset that was under EIP for his mobile number ending in ***. On August 19, 2016, Mr***’s mobile number ending in *** participated in a JUMP! upgrade and he tradthe Samsung Galaxy SEDGE handset for that line of service. The Samsung Galaxy SEDGE handset with International Mobile Equipment Identifier (“IMEI”) number *** was received on August 29, and the EIP with the balance of $was paid off for the mobile number ending in ***. As of February 5, 2017, The Samsung Galaxy SEDGE with IMEI number ***, which was in use on Mr***’s mobile number ending in ***, has not been received by T-Mobile or by the Assurant return center, which is why the EIP associated with that handset remained open. Despite T-Mobile showing no record of receiving the Samsung Galaxy SEDGE handset, on January 16, 2017, T-Mobile closed the EIP associated with this handset and the balance of $was billed to the account. Mr***’s billing period closes on the 18th of each month and the billing statement dated January 18, shows the final charge for the EIP balance of $227.49. In addition, on January 16, 2017, T-Mobile issued a credit to the account in the amount of $for the final EIP balance for the SEDGE. Mr***’s billing statement dated January 18, reflects both the credit and charge of $for the final EIP balance for the Samsung Galax SEDGE. In addition, on January 16, 2017, T-Mobile issued a credit to Mr***’s account in the amount of $for four EIP installments that were billed to his mobile number ending in *** for the Samsung Galaxy SEDGE for the billing statements dated September 18, 2016, October 18, 2016, November 18, and December 18, 2016. There was one final installment of $32.50, along with the final balance of $that was billed to the billing statement dated January 18, 2017. As a courtesy, on February 5, 2017, T-Mobile issued a credit in the amount of $to Mr***’s account for the EIP installment for the Samsung Galaxy SEDGE handset that was billed on the January 18, billing statement. Mr*** will not be charged again for the Samsung Galaxy SEDGE handset that was associated with his mobile number ending in *** and at this time, all installments since September 2016, as well as the final EIP balance for the handset, have been credited in full. Samsung offered all customers that were affected by the Samsung Note recall a bill credit of $if they purchased another Samsung handset to replace the Note 7. T-Mobile records confirm that Mr*** purchased the Samsung Note handsets and turned them in to purchase two Samsung Galaxy SEDGE handsets on October 15, 2016, which makes him eligible for two $credits on behalf of Samsung. T-Mobile records indicate that Mr*** received two $credits, for a total of $50.00, on October 10, 2016, which was applied based on the offer from Samsung. In addition, on November 15, 2016, Mr*** received two additional $credits for the Samsung offer. In total, Mr*** received $in credits from the Samsung offer. On February 5, 2017, T-Mobile issued two additional $credits to Mr***’s account for this offer and a total of $in credit was issued to his account. With the two $credits that were applied to Mr***’s account on October 10, 2016, November 15, and on February 5, 2017, Mr*** has now received all of the credits that were being offered by Samsung for the Note recall. With the credits of $that were issued to Mr***’s account on February 5, 2017, his revised balance is now $97.74, which is due by February 11, 2017. Please note that T-Mobile confirmed that all charges associated with the missing Samsung Galaxy SEDGE handset and all credits offered by Samsung regarding the Note recall have been issued to Mr***’s account at this time. T-Mobile regrets any confusion that this matter may have caused Mr*** and we appreciate his business Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

May 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account. T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any concerns experienced by Ms*** in association to our Carrier Freedom PromotionWith Carrier Freedom, consumers can get reimbursed for their current carrier's cancellation costs, including early termination fees and equipment lease, as a combination of tracredits and a prepaid debit card when they switch to T-Mobile and tratheir devices. Naturally, several requirements must be met in order to be approved for this offer In order to qualify for the reimbursement of early termination fees or equipment termination fees, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two months of activation. As indicated on the website, approval of the required documents and reimbursement of the early termination fees may take up to eight weeks from the date of submission to be received and there is no process for that time period to be expedited. To be eligible for reimbursement, the T-Mobile account must be in good standing. As this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collection activity. Our records reflect that the account was activated on March 11, 2017, at our retail location at which time she ported in her numbers ending and and purchased two new Apple iPhone 32GB devices through our Equipment Installment Plan (“EIP”)Ms*** also traded in two Apple iPhone 32GB *** branded devices, receiving $per device for a total of $in trade in creditOf the $trade in credit, $was applied towards the down payment of the new devices applicable taxes and the remainder of $was applied towards the account as a bill credit Ms*** remitted her final billing statement from *** to T-Mobile reflecting the final installment charges from her previous carrierAs such, T-Mobile issued a prepaid debit card in the amount of $644.70, for a total reimbursement of $1,Upon speaking with Ms*** on May 1, 2017, she advised that she was unaware of how the trade in credit would be applied towards her account as a bill credit and preferred to have it also as a prepaid debit card Although, it was T-Mobile’s position that the trade in reimbursement was issued accordingly, as a courtesy and in an effort to amicably resolve her concerns, T-Mobile removed the bill credit and issued a prepaid debit card in the amount of $520.00, leaving the account active with a balance due of $Ms*** should expect to receive the prepaid debit card within business daysAs such, Ms*** has accepted our offer and considers this matter resolved to her satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

Revdex.com:
From: *** [mailto:***] Sent: Monday, May 08, 6:PM To: Complaints Subject: Complaint #*** Dear Sir, This is to inform you that my complaint against T-Mobile with complaint #***
should be withdrawn. My local T-Mobile store has assured me that the matter has been taken care of to my satisfaction Thank You, *** ***
*** *** ***
*** ** *** email: *** phone: ***

February 5, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence January 23, 2018, regarding the above-referenced account. T-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfaction. T-Mobile regrets any billing concerns Ms***’s may have experienced. Records confirm that Ms*** started services on November 9, 2017, and canceled service on December 19, 2017. As such Ms***’s was billed for one month of services that consisted of a $balance. Please be advised that this balance consisted of monthly recurring charges for service from November 10, 2017, through December 9, 2017, and one-time charges for international roaming in France for outbound and incoming calls at a toll of $cents a minute.T-Mobile records confirm that on December 22, 2017, Ms*** contacted Customer Care to remit payment for the balance due of $119.82. Regrettably, T-Mobile was unable to process Ms***’s payment utilizing the card she was providing as an error was received regarding a duplicate payment. As a payment was not located Ms*** was referred to a local T-Mobile retail location to submit payment. In review of the account T-Mobile records do not reflect that a payment was remitted at this time. Furthermore, records confirm that on January 24, 2018, Ms*** remitted a payment in the amount of $updating the balance to zero. Ms***’s account remains closed and reflects a zero balance. T-Mobile regrets any inconvenience this may have caused Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.James H*** Executive Response

July 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence date July 6, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** had with regards to our TrapromotionPlease be advised that with this offer, customers were required to purchase an iPhone handset under an Equipment Installment Plan (“EIP”)On October 14, 2016, our records show that Ms*** upgraded to an iPhone handset under our Jump on Demand (“JOD”) lease program and as such she was not eligible for the Trapromotion
Although it is T-Mobile’s position that Ms*** is not eligible for our Trapromotion, in an effort to amicably resolve this matter, we closed the remaining JOD balance of her iPhone handset in the total amount of $and issued a billing credit in the amount of $182.00, updating her account to a credit balance of $Ms*** agreed to this offer as resolution to her concernsT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Cesar R***
Executive Response