T-Mobile Usa Inc

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 6, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** has regarding the outstanding balance with T-MobileT-Mobile records confirm on June 15, 2016, Ms*** activated her account when she completed a Change of Responsibility (“COR”)Ms*** agreed to be responsible for mobile number ending in At that time, Ms*** also transferred the Equipment Installment Plans (“EIP”) associated with her mobile number ending in to her newly activated account by completing an electronic signature agreementT-Mobile confirms that Ms*** agreed to the EIP agreements for a Samsung Note 4, an Apple iPhone 6s plus GB, and an LG Tone Pro
The billing statement dated June 17, 2016, included monthly recurring charges plus applicable taxes and fees, for a balance of $The billing statement dated July 17, 2016, included a past due balance from the billing statement dated June 17, 2016, in the amount of $114.94, EIP, monthly recurring charges and applicable taxes and fees in the amount of $179.14, for a balance owed of $
The billing statement dated August 17, 2016, included a past due balance from the billing statements dated June 17, 2016, and July 17, in the amount of $294.08, EIP, and monthly reoccurring charges plus applicable taxes and fees in the amount of $184.13, for a balance owed of $The billing statement dated September 17, 2016, included the past due balance from the billing statements dated June 16, 2017, July 17, 2017, and August 17, 2017, in the amount of $478.21, credit in the amount of $69.63, EIP, and monthly recurring charges plus applicable taxes and fees in the amount of $9.44, for a balance due $
When the account was canceled on September 26, 2016, the remaining EIP balance of $was accelerated and posted to the final billing statement dated October 17, Please note if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement
This information is disclosed within the EIP agreement provided at the time of purchaseThe final billing statement dated October 17, 2016, included a past due balance from the above referenced billing statements in the amount of $487.65, a late payment fee $5.00, credit in the amount of $3.04, the final EIP balance in the amount of $654.95, for a balance due of $1,It is T-Mobile's position that the remaining balance is valid and owed
After unsuccessful attempts to collect on the outstanding balance, T-Mobile referred the account to Southwest Credit Systems, a third-party collection agencyMs*** may contact Southwest Credit Systems directly at 800-462-to discuss payment options
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L***
Executive Response

December 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 14, 2016, regarding the above-referenced accountT-Mobile regrets any concerns that Ms*** experienced in regards to the Samsung / LG Black Friday promotionIn an effort to provide our customers with new and exciting offers from November 24, 2016, through November 27, 2016, T-Mobile offered the Samsung / LG Black Friday promotionThis amazing promotion was offered to new and existing customers who traa qualifying fully owned Apple, Samsung, or LG phone from any carrier can get the iPhone 7, iPhone Plus, iPhone 6s, or iPhone 6s Plus for free after monthly Equipment Installment Plan (“EIP”) bill creditsAdditionally, customers must be subscribed to the T-Mobile ONE rate plan or a qualifying Simple Choice Unlimited with unlimited data featurePlease note that these requirements must be met throughout the month financing agreementT-Mobile records indicate that on November 26, 2016, Ms*** qualified for and took advantage of our EIP offering with the purchase of Samsung Galaxy Sfor $EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsBased on Ms***’s personal credit history at the time of purchase, she was not required to make a down payment; however, she agreed to a series of monthly installments in the amount of $T-Mobile records confirm that Ms*** is currently subscribed to the Simple Choice Family Unlimited Talk and Text and 6GB’s Data rate plan, which for $per month, includes unlimited talk, text and data, with six gigabytes of that data provided at up to 4G/LTE speeds depending on device capabilityData features providing increasing allotments of high speed data may be added for an additional costAs Ms*** does not have the qualifying unlimited high speed data feature she is not currently eligible for the promotional Samsung / LG Black Friday offerNevertheless, upon speaking to Ms*** on December 21, 2016, T-Mobile offered to qualify her for this offerMs*** accepted the offerT-Mobile removed the active EIP for Ms***’s Samsung Galaxy Sdevice in the amount of $Please note that this allowed Ms*** to keep the Samsung Galaxy Sat no costT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSharon B*** Executive Response

January 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 2, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** *** and that she has designated *** *** as an authorized user of the accountT-Mobile regrets any concerns Mr*** has expressed regarding his T-Mobile’s Premium Handset Protection (“PHP”) programIt is important to note that The PHP Bundle-Premier feature bundle includes PHP and mobile security with lookout which is managed by T-Mobile however is offered and administered through AsurionPlease note that Asurion and T-Mobile are separate companies, each with separate policiesAsurion offers the premium handset protection that Mr*** has chosen on his accountThe premium handset insurance covers handsets in the event of loss, theft, accidental damage or malfunctionThe deductible that Asurion assesses is non-refundable and payable at the time a repair or replacement is approvedThis deductible applies to each filed and approved claim, and does not reduce the limit of insuranceT-Mobile spoke with Mr*** on January 9, 2017, regarding his Asurion concerns and appreciates Mr*** feedback regarding AsurionAs courtesy and in an effort to mitigate any difficulties caused to Mr*** regarding replacing his equipmentT-Mobile has gone outside of policy and provided Mr*** a new Apple iPhone 6s 32GB device at no additional cost to MrFriednashT-Mobile has confirmed with Mr*** this has resolved his concerns to his satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

April 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No.***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 29, 2017, regarding the above-referenced account
T-Mobile records show that on January 7, 2017, Mr*** activated service and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two iPhone Plus handsets, an iPhone 6S handset, two iPhone handsets and an iPhone SE handsetAt the time of activation Mr*** also signed up for AutoPay allowing T-Mobile to deduct his monthly bill automatically around the 26th of each month
T-Mobile records confirm that on January 12, 2017, Mr*** cancelled his T-Mobile account when he ported his mobile numbers to another carrierHowever, as T-Mobile had no records reflecting that Mr*** had returned the two iPhone handsets the final equipment charges accelerated and posted to the final billing statement
Please be advised that on January 26, 2017, T-Mobile deducted a payment in the mount of $from Mr***’s Visa ending in This payment consisted of monthly reoccurring charges, EIP monthly payments, mobile number change fee and applicable taxes and fees for the billing cycle of January 8, 2017, through February 7,
T-Mobile records then show that a final billing statement dated March7, 2017, posted to Mr***’s account for the amount of $1,consisting of final equipment charges for the two iPhone handsetsHowever, on April 12, 2017, T-Mobile was able to confirm the return of the aforementioned handsets and removed the equipment charges of $1,leaving Mr***’s account cancelled reflecting a zero balance
In order to amicably resolve the matter, on April 10, 2017, T-Mobile issued Mr., *** a refund in the amount of $Please be advised that the refund will be sent in the form of a pre-paid card and will arrive within seven to ten business daysT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jimmie P***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I addition, I will be returning this Galaxy Note Table with the charger cord, battery and other accessories that came as an attachment to the device. You can expect the return of this device in the next several days
I did want to provide you with the zip code information. On the day that the no coverage incident occurred; I was in leaving a customer in Covington, Va(24426) travelling via Routes 64/43/to Lynchburg, Va(24501). Thank You!
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

July 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 18, 2017, regarding the above-referenced account. T-Mobile regrets any inconvenience Ms*** encountered regarding the billing on the accountThe T-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their home. Our Signal Boosters have been found to boost coverage to approximately 3,square feet and on average, triple a customer’s in-home network performance Please note that the Signal Boosters are T-Mobile owned devices. They are provided to our customers with a $deposit paid at the time of issuance. However, if not returned upon cancelation of service, there is a $non-return fee that is assessed to the account. T-Mobile records confirm that on July 9, 2017, T-Mobile assessed the non-return fee to Ms***’s account, however that same day T-Mobile receive confirmation that the device was returned to us and the fee was removed in full. The credit reduced the account balance to a $balance. As a gesture of good faith on July 19, 2017, T-Mobile issued a credit in the amount of $0.12, which reduced the account balance to a zero balance. T-Mobile regrets any inconvenience Ms*** encountered Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Abigail ***-R*** Executive Response

August 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 12, 2015, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** has had with the final balance on her accountWe apologize if Ms*** did not receive the world-class service we strive to provide to all of our customers and was not able to come to a resolution with our Customer Care teamOur records show that on April 27, 2015, a payment in the amount of $posted to the account; leaving a balance in the amount of $owed for services rendered from March 11, to April 10, A billing statement dated May 11, 2015, in the amount of $for services rendered from April 11, to May 10, was generatedThis billing statement was due on June 3, As T-Mobile had not received payment for the past due balance of $117.51, this billing statement reflected a total due in the amount of $It is important to note that T-Mobile has no record of Ms*** contacting T-Mobile to cancel her service in May As such, the account continued to be billed monthly access charges, applicable taxes and feesAs the account remained active Ms*** was assessed monthly statements dated June 11, and July 11, totaling $On July 23, 2015, the account was canceled at Ms*** requestAt that time a payment in the amount of $posted to the accountA final billing statement dated August 11, was generated which contained a $charge which was a late feePlease note that this billing statement reflected a total due in the amount of $247.05; of which $was past dueAlthough it is T-Mobile position that the charges are valid, in an effort to resolve the matter, on August 20, 2015, T-Mobile applied a credit to the account in the amount of $247.05, leaving the account closed with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionIf Ms*** would like to advantage of the resolution T-Mobile has provided for this matter, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

October 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated October 6, 2016, regarding the above-referenced accountWe are pleased to report that Mr***’s concerns have been addressed and resolved to his satisfactionT-Mobile regrets any inconvenience that Mr*** has experienced regarding his billing and Mobile Device Unlock (“MDU”) concernsT-Mobile records indicate that on November 9, 2015, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SEdge handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAccordingly, Mr*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $add to his monthly billing statementIt is important to note that should service be cancelled prior to the terms of the EIP being met, any remaining EIP balance will accelerate and become due in full on the final billing statementT-Mobile records confirm that Mr*** cancelled his account on June 10, 2016, when he ported his mobile number to an alternate service providerPlease note that Mr***’s billing cycle ran from the 9th of one month to the 8th of the followingPursuant to T-Mobile policy, customers who canceled their service mid-cycle may be charged through the end of their current billing cycleAccordingly, Mr*** was charged through July 8, Additionally, as the terms of Mr***’s EIP had not been met, the remaining installment plan balance accelerated and became due in full on the final billing statementT-Mobile records confirm that Mr***’s final billing statement dated July 8, 2016, carried a total balance due of $Please be advised that Mr*** was assessed $in accelerated EIP charges and the remaining $was for monthly access charges and applicable taxes and fees for service prior to July 9, It should be noted that Mr*** remitted his final payment to T-Mobile on July 27, Please be assured that Mr*** was not assessed a contractual Early Termination FeePlease be advised that MDU codes and approvals for MDU Application requests are provided to customers who meet our eligibility requirementsA review of Mr***’s account confirms that on September and 28, 2016, Mr***’s MDU requests were approved for permanent unlock via T-Mobile’s MDU applicationOn October 13, 2016, T-Mobile contacted Mr*** regarding his MDU concerns and advised that his Samsung Galaxy SEdge device had been previously approved for unlocking using T-Mobile’s MDU applicationPlease note that T-Mobile provided Mr*** guidance in connecting the device to an open network to attempt unlocking the device using the MDU applicationIt should be noted that later on October 13, 2016, Mr*** reported back to T-Mobile that the Samsung Galaxy SEdge device was successfully unlockedAlthough it remains T-Mobile’s position that Mr*** was not assessed an Early Termination Fee nor is he due a refund, on October 14, 2016, in an effort to amicably resolve his concerns, T-Mobile offered to provide Mr*** a one-time refund in the amount of $via prepaid debit cardPlease be advised that Mr*** accepted this as a resolution to his concernsT-Mobile asks that Mr*** allow seven to ten business days to receive his prepaid debit card via U.SMail to his address on filePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** ‘s contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI recieved my refund this morning Thank you T-mobile.
Sincerely, *** ***
*** ***

April 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 24, regarding the above-referenced accountT-Mobile regrets any inconvenience to Mr*** in regards to his experience with getting his handset exchanged
T-Mobile records show that on December 6, Mr*** purchased an Apple iPhone Plus 16GB handsetPlease be advised that by purchasing T-Mobile equipment, Mr*** receives a one-year Limited Warranty provided by the manufacturer of his deviceUpon review of Mr***’s account this warranty has been extended as he subscribes to the optional JUMP!
During the warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIt is important to note that the replacement device provided under the Handset Exchange Program will always be a like new device
Please be advised that on March 19, 2017, T-Mobile placed an exchange for Mr***’s Apple iPhone Plus 16GB handsetOur records confirm that on March 20, 217, Mr*** picked up his exchanged handset at the storeMr*** contacted Customer Care with issues for the replacement handset and on March 23, another exchange was placed and received by Mr*** on March 24,
In order to amicably resolve the matter, on March 28, 2017, T-Mobile contacted Mr*** and exchanged his Apple iPhone Plus 16GB handset for a new iPhone Plus 32GB handset at no additional cost to himHe accepted this as resolution to all his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jimmie P***
Executive Response

December 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 9, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Ms*** with regards to her T-Mobile billOn November 5, 2016, T-Mobile issued a billing statement with the due date of November 25, 2016, in the amount of $which included Equipment Installment Plan (“EIP”) charges, monthly access charges, taxes and fees from November 5, 2016, to December 4, On November 22, 2016, Ms*** opted to pay off the remaining balance of her handset EIP on My T-Mobile.com and as such she remitted a payment in the amount of $In order to avoid billing confusion, it is important to note that when a handset EIP is paid off online, T-Mobile recommends that the account balance be at zero because the remaining EIP handset payoff balance is charged on the very next bill and any payment that is remitted that day, will go towards any balance that is dueAccordingly, as Ms*** remitted a payment in the amount of $256.77, and did not remit a payment for the balance of $prior to paying off her handset EIP, her balance was updated to a credit balance of $and the balance of $carried over to her next billing statementOn December 5, 2016, T-Mobile issued a billing statement with the due date of December 25, 2016, in the amount of $which included the carried over balance in the amount of $and monthly access charges, taxes and fees from December 5, 2016, to January 4, in the amount of $In an effort to amicably resolve this matter, T-Mobile has processed a bill credit in the amount of $98.10, updating Ms***’s balance with the due date of December 25, 2016, to $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

Hello, I would like to close this complaint as "RESOLVED", I would like to thank the Revdex.com for their assistance as well as thank Tmobile for showing great efforts to resolve this matte**Good day to all** ***

Complaint: ***
I am rejecting this response because:
The information that is stated is incorrect I'm providing pictures to support what I am stating since T-Mobile continues to treat the situation as though I am trying to gain or pursue something for nothing When in fact if they just did their job right the first time they wouldn't have to overcompensate for their errors I waited on the phone for about minutes to reach a representative after talking to one for an hour and being assured that my bill would be rectified after yet another error (surprise) it still was not! A credit was issued of $but was quickly turned over by a payment for the phone that was to be covered by my insurance which as you can see in the photo does not reflect in the bill I also sent a picture of the representative and number of her employee identification so that I can finally hold someone accountable for information I will be addressing this matter in another Revdex.com complaint T-Mobile is a bully with poor customer service and unfortunately at the moment I find myself having to deal with it I made too much of an investment to walk away
*** ***

Complaint: ***
I am rejecting this response because: More regarding tmobile I'm unable to call out yet I'm receiving yet another high billI'm tired of this company and the lies. You'll see balance I sent other screen shots showing my bill was paid offNow they send one for over $I'm sick and tired of it
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
On A side note, today Tmobile rolled out its update to my device, in hopes this would resolve some of my issues until the new handset arrived I "attempted"to update my Note somewhere during the update it failed and now has left my phone stuck in Odin mode and unusableI was not sure if I should just send it back that wayOther than this issue there is no damage to the phone what so ever
Thank you

Complaint: ***I am rejecting this response because: I have tried to contact the phone number on the response to talk about the payment explanation but they do not answerI have left him voicemails to contact me but I have not heard back. Sincerely,*** ***

July 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 6, 2017, regarding the above-referenced account
T-Mobile regrets any billing concerns Ms*** has experiencedT-Mobile records indicate Ms*** started service on December 15, 2016, with two lines of service, and selected our T-Mobile ONE rate plan for $Additionally, T-Mobile records also indicate Ms*** initiated two JUMP! On Demand (“JOD”) leases with the following handsets;
• An Apple iPhone Plus handset with a capital cost reduction payment of $and 18-monthly payments of $with a purchase option price of $plus applicable taxes;
• A Samsung Galaxy S Edge handset with a capital cost reduction payment of $and 18-monthly payment of $with a purchase option price of $plus applicable taxes
It is important to note that T-Mobile records confirm the iPhone Plus handset was in use on a different account, however, continued to bill to Ms***’s account per the lease agreement
Further on March 4, 2017, T-Mobile records indicate Ms*** added an additional line of service, and selected our T-Mobile ONE All In promo rate plan with two lines for $110.00, and $per additional line of service
From March 1, 2017, through March 5, 2017, T-Mobile was running our This One’s On Us! promotion where customers that activated at least one new line of services, for a total of at least three lines of service, selected and maintained our T-Mobile ONE rate plan in good standing could receive one of the lines at no cost after monthly promotional credits
As Ms***’s account carried a past due balance, on April 10, 2017, the account was suspended for non-paymentFollowing a payment in the amount of $on April 14, 2017, T-Mobile restored services to Ms***’s accountPursuant to T-Mobile policy, if an account is suspended for non-payment, and later restored, a fee of up to $may be chargedAs such, Ms***’s account was ineligible to receive the promotional creditAccordingly, Ms*** was sent a billing statement dated April 27, 2017, in the amount of $481.53, which consisted of a past due balance of $192.88, as well as new charges of $298.65, which included three restore from suspend feesOn April 28, 2017, T-Mobile received a payment in the amount of $It is important to note that this was the last payment received by T-Mobile toward Ms***’s account
As payment was not received toward the billed balance, the account was suspended for non-payment on May 27,
Accordingly, Ms*** was sent a billing statement dated May 27, 2017, in the amount of $567.30, which consisted of a past due balance of $288.65, as well as new monthly recurring charges for services from April 28, 2017, through May 27, 2017, as well as the restore from suspend fees
Ms*** was then sent a billing statement dated June 27, 2017, in the amount of $789.18, which consisted of the past due balance of $567.30, as well as new monthly recurring charges for services form May 2, 2017, through June 27, 2017, of $221.88, with an associated due date of July 20, As the account remained unpaid and past-due, the account was again suspended for non-payment on July 2, As of the date of this letter, the account remains suspended for non-paymentIt is T-Mobile’s position that this balance is accurate and owed
After speaking with Ms***, on July 11, 2017, in an effort to amicably resolve her concerns, T-Mobile offered to accept the return of the aforementioned handsets in like new condition for credit of the remaining balances of each JOD leaseAs an alternative offer, T-Mobile offered to accept the return of the Galaxy S Edge handset for credit of the associated capital cost reduction payment of $to be applied to the purchase of the iPhone Plus handsetRegretfully, both of these offers were declined by Ms***Should Ms*** like to accept either one of the two offers detailed above, we ask that she contact me directly before July 31, Please note both offers will be nullified and no longer valid after said dateAs of the date of this letter, Ms***’s account remains open, yet suspended with a balance of $T-Mobile regrets any inconvenience to Ms***, and we appreciate the opportunity to address her concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A*** Executive Response

November 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 14, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Mr*** with regards to the handset charges on his T-Mobile billAdditionally, we are sorry if when calling Customer Care or visiting our retail locations Mr*** did not receive the world class customer service that T-Mobile prides itself onOur records indicate that on October 3, 2016, Mr*** purchased a Samsung Galaxy Note handset under an Equipment Installment Plan (“EIP”)On October 13, 2016, our records indicate that Mr*** returned the above handset and as result T-Mobile closed the above remaining EIP in the amount of $Please be advised that when an EIP is closed out, the remaining balance gets billed on the next billing statementAdditionally, a credit for the close out balance was to be applied same day to wash out the chargeOur records confirm that due to an inadvertent error, T-Mobile did not apply a same day credit in the amount of $T-Mobile regrets any inconvenience to Mr***Please be advised that we cannot confirm that T-Mobile issued a billing statement in the amount of $1,to Mr*** however, our records indicate that on November 8, 2016, T-Mobile issued a billing statement with the due date of November 28, 2016, in the amount of $which included the EIP close out charges in the amount of $and monthly access charges, taxes and fees from November 8, 2016, to December 7, 2016, in the amount of $Please be advised that on November 14, 2016, T-Mobile issued a bill credit for the EIP close out charges in the amount of $updating Mr***’s newly revised balance to $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response