T-Mobile Usa Inc

March 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated February 28, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has been in contact with Mr*** via email
T-Mobile regrets any concerns that Mr*** may have experienced regarding his billingFrom November 18, 2016, through November 22, 2016, eligible customers who activate two voice lines on T-Mobile ONE or qualifying Simple Choice plans can get up to two additional lines for free via bill creditsCustomers must meet all requirements for this promotionPlease be advised that the bill credits will apply within two full bill cyclesBelow are some of the requirements for this offer
• Sign up for or have a T-Mobile ONE, Simple Choice, and qualified Select Choice plan
• Activate at least one new line during the promotional period, includes prepaid to postpaid conversions
• Pay for at least two voice lines of service(Two paid Mobile Internet lines do not meet this eligibility requirement)
• Limit of two free lines per account
T-Mobile records confirm that on November 22, 2017, Mr*** requested two additional lines be activatedOur records show that mobile internet lines ending in *** and *** were activated on December 1, T-MobileAdditional records indicate that Mr*** met all requirements for this promotionRegretfully, due to an inadvertent delay, on January 26, 2017, our records show that there were about 168,customers who were not getting the appropriate adjustment for this offerdue to an inadvertent delay, Mr***’s account did not receive the promotional creditsFurther records show that on March 10, 2017, T-Mobile enrolled Mr*** for the promotion manually and credits would be applied in two full bill cycles
Our records confirm that adjustments totalingMr*** has been credited a total of $were applied to Mr***’s account between January 25, 2017, through and March 7, 2017, leaving Mr*** with a current balance of $for his inconvenience due to the above delay
As we want to ensure that our customers are provided the best experience possible, on March 11, 2017, T-Mobile has credited a total of $for the monthly recurring charges from billing cycle November 21, 2016, through the next two billing cycles May 21, This left Mr*** with a credit balance of $and he may verify this by visiting www.T-Mobile.comT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L*** Executive Response

September 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 12, 2017, regarding the above-referenced account
We regret any further concerns Ms*** has regarding her account balance and the status of her refund and we appreciate the opportunity to address her concernsAs previously indicated, T-Mobile confirmed Ms*** was enrolled in our Autopay automatic payment optionBy enrolling in the Autopay feature, Ms*** agreed to have her monthly recurring charges automatically drafted with a credit card of her choice, two days prior to her due datePlease note that Autopay is an optional service which can be cancelled at any time, at Ms***’ requestRegrettably, T-Mobile could not locate any records indicating Ms*** requested to cancel Autopay; as such, any payments drafted for services rendered, even after cancellation, would be considered validWe regret any confusion this matter may have caused
Ms*** cancelled her account On June 24, 2017, by porting all of her mobile numbers to different service providerAs such, Ms***’ payment of $for the services through July 4, 2017, was automatically drafted on June 23, 2017, as stipulated per her Autopay termsHowever, as Ms***’ account was cancelled during an active billing cycle, the charges were prorated down to $which left a credit balance of $
We regret to hear Ms*** experienced any inconvenience in her attempts to return the 4G LTE Mine Tower devicePlease note that the 4G LTE Mini Towers are T-Mobile owned devices and if not returned upon cancelation of service, there is a non-return fee of up to $assessed to the accountA return kit was sent to Ms*** after cancellation to the billing address on file at the time which also matches the address provided with her correspondence to your officeT-Mobile retail stores do not have access to print out a return label once an account has been cancelled and that is also the reason a return kit is automatically sentOn July 24, 2017, Ms***’ account was assessed a non-return fee of $for a 4G LTE Mini Tower device as we did not receive the device
Ms***’ account credit balance of $was applied towards the non-return fee which left a revised balance of $due on August 25, As Ms*** was still subscribed to our Autopay option, on August 23, 2017, the payment of $was processed from the credit card on file
Further review confirms that T-Mobile is in receipt of Ms***’ 4G LTE Mini Tower and on September 5, 2017, T-Mobile approved Ms***’ refund in the amount of $in the form of prepaid card issued by CitibankPlease note, T-Mobile offered the option to have the funds directly transferred to Ms***’ bank account; however she declinedMs*** was advised her refund may take up to ten business days for processing and delivery and her account remains cancelled with a zero balanceFurther review confirms that the prepaid card for Ms***’ refund has been approved and deliveredIn the event that Ms***’ refund card was lost or stolen, she may contact Citibank directly at 800-522-for further assistance
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sal O***
Executive Response

June 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 22, 2017, regarding the above-referenced account
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encounteredIn her letter to your office, Ms*** is referring to our Friends and Family offer and the LG Tablet on Us promotionT-Mobile records confirm that on November 20, 2016, Ms*** activated her mobile broadband mobile number ending in ***Ms***’s mobile internet line of service is subscribed to our Simple Choice North America Mobile Internet with 6GB of 4G speeds rate plan for $per monthOn December 21, 2016, Ms***’s account was approved for a $monthly promotional credit and receives an automatic $mobile internet discount for having a voice line; thereby, making her mobile number ending in *** free of charge
In addition, our records indicate that Ms*** is also receiving her mobile number ending in for free for participating in the same promotionPlease note Ms*** is able to receive up to two lines for free on her account
In regards to Ms***’s tablet; our records indicate that at the time of activation for her mobile number ending in ***, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a LG G Pad X KitMs*** was not required to make a down payment; however, she agreed to monthly installment charges of $Ms*** has received her monthly promotional $credit for her tablet since January 23, Please note that it may take up to two billing cycles for the monthly promotional credit to appear
However, in an effort to amicably resolve this matter, on January 27, 2017, T-Mobile closed Ms***’s remaining EIP for her LG G Pad X tablet in the amount of $Both of her free mobile numbers remain activePlease note that Ms*** may cancel any of her two free mobile numbers at any timeHowever, once the mobile numbers are canceled, Ms*** will lose her monthly promotional creditsIf Ms*** has any further questions regarding her billing, she may contact me at the number provided below by June 10, T-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs I told T-Mobile I called them on 4/12/that my daughter would be going on her own service, when they did not port her number she had to buy a new sim cardso to say her number was never canceled is not true, I called and informed them which led to me leaving their serviceSo as I do agree to them removing the charges I find the reason they give a lie....they were told she left, then I told them I was done with the problems of hours on the phone and information and I was leaving....so I leftThey were notified before my 5/4/payment ran out
Sincerely, *** ***

May 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 21, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has confirmed that *** ** *** and *** *** are one in the sameT-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfaction
T-Mobile regrets any concerns Mr*** has experienced regarding his participation in a T-Mobile promotional offerT-Mobile records confirm that, on November 20, 2017, Mr*** activated the mobile numbers ending in *** and ***Records confirm that, on January 27, 2017, Mr***’s account was approved to receive the Friends and Family Two Lines on Us promotional offer wherein he would receive monthly bill credit for the cost of the mobile numbers ending in *** and *** while maintaining promotional eligibilityIt is important to note that it can take up to two billing periods from the date of enrollment for the monthly credits to appear on the billing statement
According to our records, on March 10, 2017, due to an administrative error, Mr***’s lines of service were subscribed to the T-Mobile ONE individual rate plan for $monthly per lineIn an effort to resolve the matter, on April 10, 2017, Mr***’s account was subscribed to the T-Mobile ONE family rate plan which starts at $for four lines of service
On April 14, 2017, pursuant to Mr***’s request the mobile numbers ending in *** and *** were cancelledAs such, Mr***’s account will not receive the Friends and Family offerAdditionally, at that time, in an effort to resolve the matter, T-Mobile applied a courtesy credit in the amount of $toward Mr*** account
Nevertheless, in a continued effort to amicably resolve the matter and upon speaking to Mr***, on April 25, 2017, T-Mobile offered to change his rate plan to his previous Simple Choice Family Match Unlimited Talk, Text, and gigabytes of High-Speed Data for two lines starting at $per month before monthly equipment installment plan installments, applicable taxes, and feesThis change will take effect, on May 10, Additionally, T-Mobile applied a credit in the amount of $toward Mr*** account which reduced his balance to $which was due on May 2, Pursuant to our conversation, Mr*** confirmed the matter is resolved and he has no further concernsT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

My case is settled todayThank you for your support

December 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated December 14, 2016, regarding the above-referenced accountWe are pleased to report that Mr***’ concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience that Mr*** has experienced regarding our Trapromotional offeringWe appreciate the opportunity to respond to this matterOn September 9, 2016, T-Mobile began offering a phenomenal “iPhone Trade-Up” offer for new and existing postpaid customers who tratheir fully paid off iPhone or abovePlease be advised that those that traan iPhone 6, Plus, 6S, or 6S Plus will receive the phone at no cost after a tracredit and monthly EIP bill credits; customers that trade in the iPhone 5, 5C, 5S, or SE models will receive the phone at a final cost of $Should customers choose the Plus size model there is a cost increase of $It is important to note that should a customer choose a larger memory variant of the iPhone or iPhone Plus the cost will increase in increments of $with each memory variantUpon review of Mr***’ account, our records reflect that on September 9, 2016, he initiated the traof an Apple iPhone Plus, two iPhone handsets, and an Apple iPhone handsetIt should be noted that Mr*** was eligible to receive the following Tracredits: • $Trade in for iPhone Plus, and $in monthly credits of $each; • $Trade in for iPhone 6, and $in monthly credits of $each; • $Trade in for iPhone 6, and $in monthly credits of $each; • $Trade in for iPhone 5, and $in monthly credits of $eachT-Mobile regrets any inconvenience that Mr*** experienced regarding the handling of his promotionIt should be noted that Mr*** was provided a handset remittance label for mailing to our return facility rather than to our trade in center as the result of an inadvertent errorUpon further review of Mr***’ account, our records reflect that ancillary support staff applied Mr***’ applicable trade in credits as noted above to his account on December 12, Please note that the application of the tracredits yielded a credit balance of $It should be noted that on December 23, 2016, T-Mobile contacted Mr*** regarding his Traconcerns and apprised him of the recent credits applied to his accountIt should also be noted that in an effort to uphold the un-Carrier spirit, T-Mobile offered to apply the monthly credits as a lump sum to each of Mr***’ new Equipment Installment Plans (“EIP”) associated with his trade-insPlease be advised that T-Mobile advised Mr*** that he would not see the monthly credits moving forward, however the terms of his EIP would be significantly reducedMr*** accepted this as a resolution to his concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

March 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: ***
***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 25, 2016, regarding the above-referenced account. We are pleased to report that this matter has been resolved between Ms*** and T-Mobile
T-Mobile regrets any inconvenience Ms*** may have experienced with respect to her monthly bill. T-Mobile records indicate that on December 19, 2015, Ms*** activated four lines of service and agreed to an Equipment Installment Plan of monthly installments in the amount of $for an Alcatel One Touch Tablet. On December 21, 2015, Ms*** agreed to an additional Equipment Installment Plan of monthly installments in the amount of $for a T-Mobile 4G LTE Hotspot device. On December 28, 2015, Ms*** added an additional line of service, as a result, her estimated monthly bill for all lines and Equipment Installment Plans was $plus taxes and fees. We sincerely regret that this is not what MrsSmith intended
In effort to amicably resolve this matter on March 3, 2016, T-Mobile offered to lower Ms***’s monthly rate to $plus taxes and fees by changing her monthly rate plan, cancelling her line ending in 3038, and closing her Equipment Installment Plan of $for her Alcatel One Touch Tablet. Additionally, T-Mobile offered to adjust her March 11, 2016, due date bill of $223.63, leaving her current balance at zero. Ms*** agreed to the above changes and was satisfied with each resolution.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Cesar R***
Executive Response

October 18, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 5, 2017, regarding the above-referenced accountPlease be advised that the T-Mobile account holder of record is *** ***If there is any misspelling of Ms*** name; she may visit a T-Mobile retail location and present a government issued identification to have it corrected. T-Mobile regrets any concerns that Ms*** experienced with regards to her accountPlease be assured that T-Mobile takes allegations of employee misconduct very seriously. We make every effort to be professional and courteous to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent visit to our retail location. Please be advised that T-Mobile offers several types of T-Mobile ONE rate plans to best suit our wide array of customers. The T-Mobile ONE rate plan requires customers to submit a credit application and deposit if applicable. It includes unlimited talk, text, and high-speed data service for $per month. Alternatively, the T-Mobile ONE No Credit Check rate plan is a postpaid option for customers who do not want to run credit or who choose to run credit and are required to pay a high deposit. This plan allows customers to activate service without a credit check yet still receive the benefit of unlimited talk, text, and high-speed data service for $T-Mobile records indicate that due to an inadvertent error, Ms*** was activated on the T-Mobile ONE rate plan and not the T-Mobile ONE No Credit Check rate plan. T-Mobile records indicate that on September 25, 2017, Ms*** participated in our JUMP! On Demand (“JOD”) lease programMs*** was required to pay for the SIM Starter Kit of $plus taxMs*** also agreed to the lease of a LG Aristo handset of $monthly payments for months. JOD is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly cost. Plus, the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytime. However, in effort to amicably resolve MsMs***’s concern, T-Mobile transferred Ms*** to a Simple Choice No Credit Check account and rate planAdditionally, T-Mobile also removed JOD lease for the LG Aristo handsetAs such, Ms*** is no longer responsible for payment toward the LG Aristo handsetFurthermore, a follow up was scheduled after the close of her billing cycle to ensure the account remains at a zero balanceLastly, a request to remove the credit inquiry was processed to resolve Ms***’s credit inquiry concern. Please note that it may take up to days for Ms***’s credit file to reflect the changes. T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***

May 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 19, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile regrets any inconvenience to Ms*** regarding the account and that she still has concerns regarding our Carrier Freedom offerT-Mobile records indicate that Ms*** was offered to provide T-Mobile with her previous carrier’s final billing statement proving the final equipment charges that T-Mobile needs to review for mobile number ending with ***However, due to an administrative error Ms*** was provided with the incorrect email address, therefore, the necessary refund was not provided
Additionally, upon speaking with Ms*** on May 24, 2017, she stated that she was missing a $prepaid refund card for her mobile number ending in per the Magenta Pooffer
Furthermore, in an effort to amicably resolve this matter, on May 24, 2017, T-Mobile agreed to send Ms*** a prepaid refund card in the amount of $This refund card was to reimburse Ms*** for the final equipment charges she received from her previous provider and for the missing $refund that Ms*** qualified for under the Magenta PoofferMs*** should expect receipt of this refund card within the next business daysShould Ms*** want to verify the status of the refund card, she may contact Citibank directly at 1-800-522-
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

March 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 22, 2016, regarding the above-referenced accountWe are glad to report that upon speaking with Ms*** she confirmed that her concerns were resolved to her satisfactionT-Mobile is delighted that Ms*** chose T-Mobile to be her wireless service provider and we welcome her to the Un-Carrier familyPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with her local T-Mobile retail store when activating her T-Mobile accountPlease be advised all customers applying for new service with T-Mobile are required to have a credit checkT-Mobile runs credit on new service applications to determine line limits, activation deposits, equipment financing options and rate plan requirementsA review of Ms*** concerns confirms that she activated her T-Mobile account on December 31, Unfortunately, due to an administrative error, Ms*** account was activated with a default Social Security Number which resulted in a well-qualified credit evaluationAs such, Ms*** was not required to pay activation deposits and was able to take advantage of the best equipment financial options availableOn March 1, 2016, T-Mobile contacted Ms*** to discuss her concernsMs*** provided T-Mobile with her Social Security Number and T-Mobile located Ms*** original credit evaluation completed on December 18, Pursuant to Ms*** request, T-Mobile updated her Social Security Number and credit eligibility accordingly and advised her that going forward she will be required to pay a down payment in the event of purchasing a new device as well as an activation deposit in the event of activating additional lines of serviceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

February 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 10, regarding the above-referenced accountT-Mobile regrets any difficulties Mr*** experienced when cancelling his accountT-Mobile has reviewed the account and confirmed that mobile number ending in *** was transferred to another service provider on September 18, The arrangement to transfer the line of service was made directly with Mr*** new wireless service provider and not with T-MobileIn fact, T-Mobile’s only involvement in this transaction was to cancel the line of service after Mr*** new wireless service provider took control of itIn reviewing our records, T-Mobile first received a request to cancel the remaining Mobile Broadband line ending in *** on December 20, 2015, when Mr*** contacted T-MobileAs stated above Mr*** canceled the mobile number *** on September 18, 2015, when he ported his mobile numbers to another service providerMr*** billing cycle ran from the 14th of one month to the 13th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through October 13, on the September 13, billing statementT-Mobile records confirm that Mr*** had a deposit of $which was applied to his account on September 18, Per T-Mobile’s refund policy, a day waiting period is required for all deposit refunds in order to allow for any possible service or usage charges to be billed to the accountSince Mr*** mobile number ending in *** had ported within the bill cycle and the Mobile Broadband line ending in *** was cancelled on December 20, 2015, Mr*** incurred monthly charges of $which depleted the $deposit applied to the accountThis left a credit balance of $which was refunded to Mr*** on January 19, 2016, via a refund prepaid cardIn an effort to amicably resolve this matter T-Mobile has issued a credit to the account in the amount of $for the pro-rated charges incurred from September 19, to October 13, for the line ending in *** and the monthly charges incurred for the mobile broadband line ending in ***T-Mobile will send the refund of $to the billing address listed on Mr*** T-Mobile accountMr*** should allow seven to ten business days for prepaid card deliveryIf Mr*** has any questions of the refund he may contact Citibank directly at 1-800-522-T-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext.***Very truly yours, T-MOBILE USA, INCLuv V*** Executive Response

May 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced in regards to his T-Mobile accountT-Mobile records reflect that Mr*** activated his account with one voice line of service on December 12, On December 13, 2016, Mr*** activated a Mobile Internet (“MI”) line and subscribed to the Simple Choice North America Family 2GB rate plan where for $a month, Mr*** would receive 2GBs of high speed data at up to 4G/LTE speeds depending on device capability
Please be advised that Mr***’s account is billed by a system known as “bill current”This means that charges for a Mr***’s rate plan are billed in advance of the service being provided and become due within that billing cycleIt should be noted that as the MI line of service was activated on a different day as the voice line, Mr*** was not charged for his MI line of service on his first billing statementTherefore, Mr***’s following billing statement will reflect charges for his MI line of service for the billing periods of December 14, 2016, through January 13, 2017, and January 14, 2017, through February 13,
T-Mobile records confirm that on December 14, 2016, Mr*** was properly verified at a T-Mobile store and his MI rate plan was changed to our new T-Mobile ONE rate planAs Mr*** new billing cycle had already started, the new plan was future dated and programmed to take effect on Mr***’s next billing cycle which was on January 14,
A review of the account confirms that Mr***’s payment that was due on March 6, 2017, was not received on timeT-Mobile provided Mr*** with text messages and a billing notification providing the payment due dateAs payment was not received timely, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedTherefore, when Mr*** made a payment on March 14, 2017, and the account was reactivated, the account was assessed a $restore from suspension fee per line of service
Please be advised that as a courtesy to Mr***, on April 6, 2017, T-Mobile waived one of the two restore fees that were assessed to Mr***’s accountAdditionally T-Mobile applied a $credit
Upon speaking with Mr*** on May 2, 2017, T-Mobile has informed Mr*** that charges assessed to his account are valid and owedHowever, as a courtesy to Mr***, T-Mobile offered a one-time $credit to help cover the second restore fee and any inconvenience that situation may have causedPlease be advised that Mr*** has accepted our offerT-Mobile regrets any inconvenience to Mr*** and we appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B***
Executive Response

Complaint: ***
I am rejecting this response because:I am still waiting for a formal letter stating that the credit has been removed, that there is a zero balance, and that the account is closed I provided a written response via email, and verbal communication with T-Mobile I was told via email, that I needed to call the business, to resolve the issue, and that I needed to wait to receive a written response During the verbal communication, I was asked for my bank information to receive additional charges, because their computer system showed they had already given me a refund of over a thousand dollars I had to go over the entire situation, from the beginning, and explain that I received a refund of $82, for the taxes I paid on the phone, which I was originally owed I was told that the final statement I receive would probably be confusing, but would show a final zero balance, and that the account would be closed I need to get something in writing from T-Mobile, that the account is now zero, and the account is closed, and I have not yet received that I am hoping that the statement will be clear, and not confusing Thank you for helping me in this situation Revdex.com
Sincerely,
*** ***

October 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 6, 2015, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Ms*** satisfactionT-Mobile regrets to hear that we were unable to provide the necessary coverage for Ms*** needsT-Mobile records confirm that on August 20, 2015, Ms*** ordered an Apple iPhone 5c 16GB BlueIt’s important to note that on August 26, 2015, Ms*** processed an insurance claim with the third-party insurance company ***As a result, a replacement device with the International Mobile Equipment Identifier (IMEI) *** was sent to Ms***Furthermore, when Ms*** returned her devices within her return period, as she did not have the original IMEI *** there was an inadvertent error in the processing of her returnT-Mobile unfortunately has no record of receiving the *** IMEI at our warehouseT-Mobile regrets any inconvenience to Ms***Nevertheless, in an effort to amicably resolve this matter for Ms*** on October 8, 2015, T-Mobile applied a credit in the amount of $to the accountMs*** account now reflects a zero balance and will remain closedFurthermore, on October 8, 2015, T-Mobile refunded Ms*** in the amount of $for her final payment on the accountUpon speaking with Ms*** she accepted this as full resolution to her issueBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

September 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 30, 2015, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any frustration Mr*** encountered with his monthly costsOur records confirm that Mr*** is subscribed to the $Simple Choice North American Unlimited Talk, Text and 1GB data rate plan and the $Premium Handset Protection (“PHP”) bundleAt the time of activation Mr*** elected to lease a Samsung Galaxy Note device through the JUMP! On Demand program, wherein he agreed to monthly installments of $including taxFurthermore, at the time of activation Mr*** traded in a Samsung Galaxy Sdevice and received a trade in credit of $444.94, which was applied toward his account balance at the time of activationJUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costCustomer may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of deviceCustomers only pay taxes on the capital cost reduction at the time they receive the deviceThen during the month term, customers pay a monthly lease payment and applicable taxes along with their monthly service billJUMP! On Demand is the perfect program for customers who like to get the newest device as it provides them the opportunity to upgrade their device for a new one up to times per months by turning in their original device and entering into a new lease for the upgradeMr*** estimated monthly cost is $Unfortunately, we are unable to reduce Mr*** monthly cost as he is already subscribed to our lowest cost rate planIn an effort to amicably resolve this issue, T-Mobile has applied a $credit to Mr*** account to provide him with one month of service at no costThis credit is equal to a $discount for monthsThis credit has reduced Mr*** balance to a credit balance of $Mr*** may verify his balance by visiting www.T-Mobile.com or by dialing #225# from his T-Mobile devicePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our retail locationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms*** has experienced in regards to billing on her T-Mobile accountT-Mobile records reflect that Ms*** purchased a Samsung Galaxy S32GB on January 11, By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her deviceUpon review of Ms***’s account, this warranty has been extended as she subscribes to the optional JUMP! feature
During the Limited Warranty period, Ms*** was eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIf upon return of the non-working handset, T-Mobile determines that the handset is out-of-warranty, an out-of-warranty fee, plus tax, will be charged to the account
With regard to Ms***’s handset, upon receipt we examined it and it was found to have sustained physical damage to screen, which is not covered under the warrantyAlthough we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final examUpon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsetsA warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms*** at the time of the exchangeIt is T-Mobile’s position that the out-of-warranty fee assessed is valid and owed
Nonetheless, in effort to resolve this matter, T-Mobile has issued a courtesy credit of $equal to the out-of-warranty fee, thereby leaving a revised balance of $on Ms***’s T-Mobile accountMs*** accepted this offer as resolution to her concernsT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Nicole C***
Executive Response

February 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 24, 2016, regarding the above-referenced accountT-Mobile appreciates Ms***’s feedback regarding additional payments made towards T-Mobile’s Equipment Installment Plan (“EIP”) program and regrets any misunderstanding when making additional monthly EIP payments on her accountT-Mobile has reviewed Ms***’s February 4, 2016, billing statementT-Mobile records confirm that Ms*** chose to pay off the EIP balance totaling $for the iPhone TImpact Check Smoke accessory on January 22, Please note that when a payment is made towards an EIP balance, the amount to be paid is removed from the specified EIP balance and added to the T-Mobile account balance where it is paidTherefore, in addition to the rate plan charges totaling $plus taxes, fees, and the monthly EIP charges totaling $28.53, Ms*** had an additional EIP charge of $added to the bill bringing the current balance to $due by January 25, T-Mobile records indicate that Ms*** had a past due balance of $due immediatelyT-Mobile regrets any confusion regarding the EIP payment processIn an effort to amicably resolve this matter, T-Mobile has applied a credit of $for late fees incurred for the last three billing statementsAs of the date of this letter, Ms***’s T-Mobile account reflects a balance of $that is currently due on February 25, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC*** *** Executive Response

May 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 20, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated Ms*** *** as an authorized user of the accountPlease note that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’ concerns within this letter
T-Mobile regrets Ms*** concerns in regards to her experience at a T-Mobile retail location and we appreciate Ms***’s feedbackT-Mobile records reflect that Ms*** purchased a ZTE ZMax Pro handset on March 19, By purchasing T-Mobile equipment, Ms*** receives a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee
Our records also indicate that Ms*** elected to add Premium Handset Protection (PHP) that includes extended warranty coverage to the device used on the mobile number ending in ***Customers who process a PHP warranty exchange are subject to a Service Warranty Processing Fee which is disclosed in the PHP program brochure and at the time the transaction is processedAs Ms*** elected to use the above-referenced PHP, she was assessed the Service Warranty Processing Fee of $to replace her equipment upon receiving her device instoreT-Mobile regrets the any delay in receiving the replacement handset
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B*** Executive Response

August 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 12, 2017, regarding the above-referenced prepaid number. T-Mobile regrets any inconvenience Ms*** may have experienced with her handset purchase. T-Mobile records show that on May 12, 2017, Ms*** purchases a LG Aristo handset, SIM starter kit, and a $prepaid refill card. Please note that the cost of SIM starter kits and prepaid refill cards are non-refundable. Ms*** has been awaiting a refund in the amount of $155.54, which is the full amount she paid on May 12, Upon review T-Mobile records confirm that we did receive the LG Aristo handset and due to an inadvertent system error a refund was not issued to Ms*** In an effort to amicably resolve this matter T-Mobile has issued a refund to Ms*** in the amount of $T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Lauren L*** Executive Response Tell us why here