T-Mobile Usa Inc

April 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 2, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding charges billed to her accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care department
Please note that T-Mobile no longer offers customers the option to purchase Premium Third-Party Services that are billed monthly to their T-Mobile billThird-party services are those that were offered by third party content providers who then billed their services to our customer’s monthly phone billsBased on Ms***’s correspondence to your office, we have reviewed her account and based upon our review, we found Premium Third-Party Service charges which were reflected on the April through December monthly billing statements
Upon activation, Ms*** agreed to keep the service active for 24-months or be subject to an early termination fee of up to $per line of serviceThe last payment T-Mobile received was on December 14, 2012, in the amount of $T-Mobile records do not indicate we advised Ms*** this would be her final amount owedOn February 22, 2013, Ms***’s T-Mobile account was cancelledMs***’s final monthly billing statement was in the amount of $1,and consisted of an unpaid balance in the amount of $1,for monthly access charges, and fees and taxes for the billing period from November 9, through March 8, and early termination fees and taxes
On April 12, 2013, the account was referred to the third party collection agency Convergent Outsourcing IncMs*** made the following payments to the third party collection agency; May 20, in the amount of $434.05, June 3, in the amount of $and February 26, in the amount of $Regrettably, the payment of $was returned unpaid and T-Mobile sent Ms*** a revised monthly billing statement in an attempt to collect this amountAs the amount remained unpaid, on December 15, 2013, the account was referred to the third party collection agency Enhanced Resources Centers
Upon speaking with Ms*** March 29, 2017, we advised her that she was billed $for the Premium Third-Party services and an adjustment of the same amount was applied to the account balanceIn an effort to amicably resolve this matter, T-Mobile issued an adjustment in the amount of $for the remaining account balanceMs***’s account remains closed with a zero balanceFurthermore, Ms***’s account has been removed from collections and any negative information reported to her credit file will be deletedPlease be advised it can take up to days for the account to reflect as settled in full on Ms***’s credit reportT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

June 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 21, 2017, regarding the above-referenced account
T-Mobile regrets any continued concerns Mr*** has experienced regarding our Samsung and LG Black Friday offerT-Mobile contacted Mr*** on June 6, 2017, and upon speaking with him, it was clarified that Mr*** traded in a Note device; however, due to an administrative error, a Samsung SDevice was listed as the accepted trade in equipment for the phone line ending in ***
T-Mobile records confirm the Equipment Installment Plan (‘EIP”) associated with Mr***’s Note device was closed on November 10, T-Mobile has no records of the Note device being associated with a trade inHowever, in effort to resolve this matter, T-Mobile previously closed the EIP associated with Mr***’s Samsung Sdevice on the line ending in *** and adjusted the previously billed EIP charges for this device in the amount of $to provide an adjustment to the account matching the total offer value of the promotion following the adjustment Mr***’s account reflected a zero dollar balanceMr***’s account remains active with a zero balanceT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F*
Executive Response

October 18, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 5, 2017, regarding the above-referenced accountPlease be advised that the T-Mobile account holder of record is *** ***If there is any misspelling of Ms*** name; she may visit a T-Mobile retail location and present a government issued identification to have it corrected. T-Mobile regrets any concerns that Ms*** experienced with regards to her accountPlease be assured that T-Mobile takes allegations of employee misconduct very seriously. We make every effort to be professional and courteous to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent visit to our retail location. Please be advised that T-Mobile offers several types of T-Mobile ONE rate plans to best suit our wide array of customers. The T-Mobile ONE rate plan requires customers to submit a credit application and deposit if applicable. It includes unlimited talk, text, and high-speed data service for $per month. Alternatively, the T-Mobile ONE No Credit Check rate plan is a postpaid option for customers who do not want to run credit or who choose to run credit and are required to pay a high deposit. This plan allows customers to activate service without a credit check yet still receive the benefit of unlimited talk, text, and high-speed data service for $T-Mobile records indicate that due to an inadvertent error, Ms*** was activated on the T-Mobile ONE rate plan and not the T-Mobile ONE No Credit Check rate plan. T-Mobile records indicate that on September 25, 2017, Ms*** participated in our JUMP! On Demand (“JOD”) lease programMs*** was required to pay for the SIM Starter Kit of $plus taxMs*** also agreed to the lease of a LG Aristo handset of $monthly payments for months. JOD is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly cost. Plus, the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytime. However, in effort to amicably resolve MsMs***’s concern, T-Mobile transferred Ms*** to a Simple Choice No Credit Check account and rate planAdditionally, T-Mobile also removed JOD lease for the LG Aristo handsetAs such, Ms*** is no longer responsible for payment toward the LG Aristo handsetFurthermore, a follow up was scheduled after the close of her billing cycle to ensure the account remains at a zero balanceLastly, a request to remove the credit inquiry was processed to resolve Ms***’s credit inquiry concern. Please note that it may take up to days for Ms***’s credit file to reflect the changes. T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***

April 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account
No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 14, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any inconvenience to Ms*** regarding the billing on her accountPlease note that Mr***’s account was enrolled in AutoPay on November 11, AutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPay
T-Mobile records confirm that Ms***’s final billing statement dated March 10, 2017, carried a total balance due of $Please be advised that Ms*** was assessed charges for monthly access charges, Equipment Installment Plans, and applicable taxesMs***’s balance was due in full by April 2, On March 31, 2017, a payment in the amount of $posted to Ms***’s account as payment was processed via AutoPayAs of the date of this letter Ms***’s account reflects a zero balanceFurthermore T-Mobile records confirm that as of March 31, 2017, AutoPay was cancelledAs Ms*** authorized AutoPay, it is T-Mobile position that the payment was authorized to automatically deduct from the credit card providedT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

My case is settled todayThank you for your support

May 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 20, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated Ms*** *** as an authorized user of the accountPlease note that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’ concerns within this letter
T-Mobile regrets Ms*** concerns in regards to her experience at a T-Mobile retail location and we appreciate Ms***’s feedbackT-Mobile records reflect that Ms*** purchased a ZTE ZMax Pro handset on March 19, By purchasing T-Mobile equipment, Ms*** receives a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee
Our records also indicate that Ms*** elected to add Premium Handset Protection (PHP) that includes extended warranty coverage to the device used on the mobile number ending in ***Customers who process a PHP warranty exchange are subject to a Service Warranty Processing Fee which is disclosed in the PHP program brochure and at the time the transaction is processedAs Ms*** elected to use the above-referenced PHP, she was assessed the Service Warranty Processing Fee of $to replace her equipment upon receiving her device instoreT-Mobile regrets the any delay in receiving the replacement handset
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B*** Executive Response

I don't fully agree with the statement because in Nov during the Thanks Giving promotion I was told to get free lines not just once or twice but many timesRegardless of what plan I had, they always told me I will get free lines and my bill wont change from $including taxes.Then the second promotion came in March in which I again wanted to avail the promotion for more free lineI asked the customer service and added another line on my account for freeSo I total free lines I have on the account according to what I was always told rates for the plan was$for lines +$for each new added lineThose numbers are; *** * *** * *** * ***Plus free lines and $for unlimited internet on line ending in 9895so my total bills comes up to $135+taxesSecondly, I received call in Feb to upgrade my plan to all unlimited line for the same rate plan and made sure my bill will not go up at all and it will stay same at $for lines including taxesBefore changing the plan I made sure of this many many many times because I wouldn't have made changes if my rate plan will go up even $I can provide some dates so you can go back and hear the call records for march 4th and March 7th and on March 10thI was told over and over again that my rate plan will not change at all and the bill I received in April and for may was for $and $340M third concern is upgrading my phones to Iphoneon the store I was told that you will have to pay an upfront fee and then each month I will be charged $till months.But in my March and April bill I was charged $$and $for my devices and the person I spoke to was saying I will have to make more payments for the same amounts. I was told $will be charged for each device but now these $payment will make $in total for each device. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

August 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***-***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 22, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms***-*** has in regards to her service in her areaT-Mobile is always working to improve its coverage and our network continues to growT-Mobile has verified the address on Ms***-***’s account and based on the coverage map, confirms that her account address is in a moderate coverage area
Unfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityPlease note that T-Mobile has made every attempt to improve Ms***-***’s coverage experience however the network is working as expected
On July 21, 2017, T-Mobile offered Ms***-*** a Coverage Solution device; of which she acceptedShould Ms***-*** have any further concerns regarding this matter she may contact our office at the number listed belowT-Mobile regrets any inconvenience to Ms***-***
Based on the foregoing, we r***ctfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alyssa K***
Executive Response

May 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 29, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Mr***’s concerns to his satisfactionWe regret any concerns that Mr*** experienced regarding receiving a higher than expected billWe understand how important it is to stay within a set budget and we are sorry to hear that his experienced bill shockAccording to our records on February 23, 2016, Mr*** activated a second voice line of service, subscribing to our $North America Simple Choice Unlimited Talk, Text, Data with 2GB 4G/LTE rate plan for mobile numbers ending *** and ***Additionally, Mr*** was subscribed to our Name ID service for $for enhanced caller ID and also our JUMPservice for $per month for mobile number ***The JUMP! feature which provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an Equipment Installment Plan (“EIP”) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceFurthermore, on November 9, 2014, mobile number ending *** purchased a Galaxy Light at a total price of $plus taxMr*** was not required to remit a down payment in the amount and the balance of $was to be paid over a period of months at a rate of $per month added to the monthly billing statementMr*** has a total of five installments remainingMoreover, T-Mobile records indicate that on February 23, 2016, during activation of mobile number ending in ***, purchased a LG Kat a total price of $plus taxMr*** was required to remit a down payment and the balance of $was to be paid over a period of months at a rate of $per month added to the monthly billing statementOur records also reflect that on February 24, 2016, Mr*** activated two mobile internet (“MI”) lines subscribing to our North America Simple Choice Unlimited with 2GB of 4G/LTE of data each for $per month each line and will receive $promotional bill credit for having active voice linesWith the activation of the MI lines, Mr*** purchased two Alcatel One Touch Pixi tablets, for which he was not required to make a down payment but only paid taxes at the time of purchaseMr*** then agreed to a series of monthly installments in the amount of $for both tablets, which will appear on the first bill following the purchase of the deviceWith the purchase of the tablets, Mr*** enrolled in our Valentine’s Day promotionWith promotion enrollment, Mr*** will receive a $credit per MI line for a total of $per month each month for the months on each device as long as he maintains active serviceUpon speaking with Mr*** on May 2, 2016, he decided to remove the Name ID and JUMPfeatures as they were not beneficial to himAdditionally, in an effort to amicably resolve his concerns and as a courtesy, T-Mobile issued a credit to close his LG KEIPWe explained that his new monthly charge would be $for the voice service, $for the two MI lines plus tax and surchargesIn addition to the monthly access charges, Mr*** would pay his EIP monthly installments of $18.15, for a total of $before taxes and surchargesMr*** would also receive a monthly credit $for each of the tablet’s EIP bringing his new monthly cost to $before tax and surchargesT-Mobile presented this offer as resolution to Mr***’s concerns which he has accepted and considers this matter resolved to his satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChristina S*** Executive Response

Complaint: ***I am rejecting this response because: I have called but the phone is not unlockedI have gotten emails with numbers but no instructions on how to us them.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is almost 100% satisfactory to meI am however 100% satisfied to be fully refunded. The fact remains and I hope Revdex.com make the recommendation to T-Mobile to include international calling from US if you have entered the countries international calling feature.While my issue per se is resolved from the money aspect the problem remains that the practice of selling an idea to cover countries doesn't include the consumers home baseThat part is confusing to me, and I have worked in the telecom industry, globallyLooking at this with unbiased eyes, it's not honest to express it works in over countries but not clearly say, "you will pay premium while you are home if you call these countries, unless you want to have another service for a nominal fee..." From a social contract perspective it will feel wrong once I have been made to believe it works for over countries but not from homeBy law nobody is required to follow a social contract (e.gunwritten rule) but it gives people an uneasy feeling when a social contract is brokenThat's why companies like T-Mobile train all their employees in honesty and integrity so they are in tune with the social contracts in the societyIt's important.
Sincerely,
*** ***
*** ***

February 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 10, regarding the above-referenced accountT-Mobile regrets any difficulties Mr*** experienced when cancelling his accountT-Mobile has reviewed the account and confirmed that mobile number ending in *** was transferred to another service provider on September 18, The arrangement to transfer the line of service was made directly with Mr*** new wireless service provider and not with T-MobileIn fact, T-Mobile’s only involvement in this transaction was to cancel the line of service after Mr*** new wireless service provider took control of itIn reviewing our records, T-Mobile first received a request to cancel the remaining Mobile Broadband line ending in *** on December 20, 2015, when Mr*** contacted T-MobileAs stated above Mr*** canceled the mobile number *** on September 18, 2015, when he ported his mobile numbers to another service providerMr*** billing cycle ran from the 14th of one month to the 13th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through October 13, on the September 13, billing statementT-Mobile records confirm that Mr*** had a deposit of $which was applied to his account on September 18, Per T-Mobile’s refund policy, a day waiting period is required for all deposit refunds in order to allow for any possible service or usage charges to be billed to the accountSince Mr*** mobile number ending in *** had ported within the bill cycle and the Mobile Broadband line ending in *** was cancelled on December 20, 2015, Mr*** incurred monthly charges of $which depleted the $deposit applied to the accountThis left a credit balance of $which was refunded to Mr*** on January 19, 2016, via a refund prepaid cardIn an effort to amicably resolve this matter T-Mobile has issued a credit to the account in the amount of $for the pro-rated charges incurred from September 19, to October 13, for the line ending in *** and the monthly charges incurred for the mobile broadband line ending in ***T-Mobile will send the refund of $to the billing address listed on Mr*** T-Mobile accountMr*** should allow seven to ten business days for prepaid card deliveryIf Mr*** has any questions of the refund he may contact Citibank directly at 1-800-522-T-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext.***Very truly yours, T-MOBILE USA, INCLuv V*** Executive Response

August 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 12, 2017, regarding the above-referenced prepaid number. T-Mobile regrets any inconvenience Ms*** may have experienced with her handset purchase. T-Mobile records show that on May 12, 2017, Ms*** purchases a LG Aristo handset, SIM starter kit, and a $prepaid refill card. Please note that the cost of SIM starter kits and prepaid refill cards are non-refundable. Ms*** has been awaiting a refund in the amount of $155.54, which is the full amount she paid on May 12, Upon review T-Mobile records confirm that we did receive the LG Aristo handset and due to an inadvertent system error a refund was not issued to Ms*** In an effort to amicably resolve this matter T-Mobile has issued a refund to Ms*** in the amount of $T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Lauren L*** Executive Response Tell us why here

December 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated December 14, 2016, regarding the above-referenced accountWe are pleased to report that Mr***’ concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience that Mr*** has experienced regarding our Trapromotional offeringWe appreciate the opportunity to respond to this matterOn September 9, 2016, T-Mobile began offering a phenomenal “iPhone Trade-Up” offer for new and existing postpaid customers who tratheir fully paid off iPhone or abovePlease be advised that those that traan iPhone 6, Plus, 6S, or 6S Plus will receive the phone at no cost after a tracredit and monthly EIP bill credits; customers that trade in the iPhone 5, 5C, 5S, or SE models will receive the phone at a final cost of $Should customers choose the Plus size model there is a cost increase of $It is important to note that should a customer choose a larger memory variant of the iPhone or iPhone Plus the cost will increase in increments of $with each memory variantUpon review of Mr***’ account, our records reflect that on September 9, 2016, he initiated the traof an Apple iPhone Plus, two iPhone handsets, and an Apple iPhone handsetIt should be noted that Mr*** was eligible to receive the following Tracredits: • $Trade in for iPhone Plus, and $in monthly credits of $each; • $Trade in for iPhone 6, and $in monthly credits of $each; • $Trade in for iPhone 6, and $in monthly credits of $each; • $Trade in for iPhone 5, and $in monthly credits of $eachT-Mobile regrets any inconvenience that Mr*** experienced regarding the handling of his promotionIt should be noted that Mr*** was provided a handset remittance label for mailing to our return facility rather than to our trade in center as the result of an inadvertent errorUpon further review of Mr***’ account, our records reflect that ancillary support staff applied Mr***’ applicable trade in credits as noted above to his account on December 12, Please note that the application of the tracredits yielded a credit balance of $It should be noted that on December 23, 2016, T-Mobile contacted Mr*** regarding his Traconcerns and apprised him of the recent credits applied to his accountIt should also be noted that in an effort to uphold the un-Carrier spirit, T-Mobile offered to apply the monthly credits as a lump sum to each of Mr***’ new Equipment Installment Plans (“EIP”) associated with his trade-insPlease be advised that T-Mobile advised Mr*** that he would not see the monthly credits moving forward, however the terms of his EIP would be significantly reducedMr*** accepted this as a resolution to his concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

March 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 22, 2016, regarding the above-referenced accountWe are glad to report that upon speaking with Ms*** she confirmed that her concerns were resolved to her satisfactionT-Mobile is delighted that Ms*** chose T-Mobile to be her wireless service provider and we welcome her to the Un-Carrier familyPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with her local T-Mobile retail store when activating her T-Mobile accountPlease be advised all customers applying for new service with T-Mobile are required to have a credit checkT-Mobile runs credit on new service applications to determine line limits, activation deposits, equipment financing options and rate plan requirementsA review of Ms*** concerns confirms that she activated her T-Mobile account on December 31, Unfortunately, due to an administrative error, Ms*** account was activated with a default Social Security Number which resulted in a well-qualified credit evaluationAs such, Ms*** was not required to pay activation deposits and was able to take advantage of the best equipment financial options availableOn March 1, 2016, T-Mobile contacted Ms*** to discuss her concernsMs*** provided T-Mobile with her Social Security Number and T-Mobile located Ms*** original credit evaluation completed on December 18, Pursuant to Ms*** request, T-Mobile updated her Social Security Number and credit eligibility accordingly and advised her that going forward she will be required to pay a down payment in the event of purchasing a new device as well as an activation deposit in the event of activating additional lines of serviceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

June 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 22, 2017, regarding the above-referenced account
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encounteredIn her letter to your office, Ms*** is referring to our Friends and Family offer and the LG Tablet on Us promotionT-Mobile records confirm that on November 20, 2016, Ms*** activated her mobile broadband mobile number ending in ***Ms***’s mobile internet line of service is subscribed to our Simple Choice North America Mobile Internet with 6GB of 4G speeds rate plan for $per monthOn December 21, 2016, Ms***’s account was approved for a $monthly promotional credit and receives an automatic $mobile internet discount for having a voice line; thereby, making her mobile number ending in *** free of charge
In addition, our records indicate that Ms*** is also receiving her mobile number ending in for free for participating in the same promotionPlease note Ms*** is able to receive up to two lines for free on her account
In regards to Ms***’s tablet; our records indicate that at the time of activation for her mobile number ending in ***, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a LG G Pad X KitMs*** was not required to make a down payment; however, she agreed to monthly installment charges of $Ms*** has received her monthly promotional $credit for her tablet since January 23, Please note that it may take up to two billing cycles for the monthly promotional credit to appear
However, in an effort to amicably resolve this matter, on January 27, 2017, T-Mobile closed Ms***’s remaining EIP for her LG G Pad X tablet in the amount of $Both of her free mobile numbers remain activePlease note that Ms*** may cancel any of her two free mobile numbers at any timeHowever, once the mobile numbers are canceled, Ms*** will lose her monthly promotional creditsIf Ms*** has any further questions regarding her billing, she may contact me at the number provided below by June 10, T-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

September 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 30, 2015, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any frustration Mr*** encountered with his monthly costsOur records confirm that Mr*** is subscribed to the $Simple Choice North American Unlimited Talk, Text and 1GB data rate plan and the $Premium Handset Protection (“PHP”) bundleAt the time of activation Mr*** elected to lease a Samsung Galaxy Note device through the JUMP! On Demand program, wherein he agreed to monthly installments of $including taxFurthermore, at the time of activation Mr*** traded in a Samsung Galaxy Sdevice and received a trade in credit of $444.94, which was applied toward his account balance at the time of activationJUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costCustomer may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of deviceCustomers only pay taxes on the capital cost reduction at the time they receive the deviceThen during the month term, customers pay a monthly lease payment and applicable taxes along with their monthly service billJUMP! On Demand is the perfect program for customers who like to get the newest device as it provides them the opportunity to upgrade their device for a new one up to times per months by turning in their original device and entering into a new lease for the upgradeMr*** estimated monthly cost is $Unfortunately, we are unable to reduce Mr*** monthly cost as he is already subscribed to our lowest cost rate planIn an effort to amicably resolve this issue, T-Mobile has applied a $credit to Mr*** account to provide him with one month of service at no costThis credit is equal to a $discount for monthsThis credit has reduced Mr*** balance to a credit balance of $Mr*** may verify his balance by visiting www.T-Mobile.com or by dialing #225# from his T-Mobile devicePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our retail locationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

January 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 19, 2017, regarding the above-referenced accountMs*** is listed on Mr***’s T-Mobile account as an authorized user and therefore is able to discuss account details and approve certain account changesT-Mobile is pleased to report we have successfully resolved Ms***’s concerns to her satisfactionT-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encounteredT-Mobile appreciates the feedback Ms*** has provided as it allows us to take the necessary steps to improve future customer experiencesStarting November 24, and ending December 21, customers were able to get $back via a prepaid debit card when porting their phone number to T-Mobile, purchasing a phone or tablet from T-Mobile via our Equipment Installment Plan (“EIP") option, and performing a device trade-inCustomers were also required to subscribe to either the T-Mobile ONE rate plan or a qualifying Simple Choice Unlimited planCustomers who did not wish to perform a device trawere able to receive a $rebate via $monthly bill credits spanning a month periodMr***’s account was activated on December 5, and subscribed to the Simple Choice North American plan for $per month which included unlimited minutes, unlimited messages, and unlimited data with a speed reduction after 2GB of useIn Ms***’s letter to your office, she states she was promised a rate plan with a cost of $per month and T-Mobile confirms this promise was honoredHowever, this rate plan did not qualify for the pooffer and T-Mobile regrets any confusion Ms*** may have experiencedPlease note T-Mobile records do confirm that, on December 10, 2016, two mobile numbers ending in *** and *** were ported into Mr***’s account which is during the promotional windowThe mobile number ending in *** purchased a new device via T-Mobile’s EIP offer and also performed a trade-in; the mobile number ending in *** did not purchase a new device or perform a trade-inIn order to provide Mr*** and Ms*** with a truly Un-Carrier experience, T-Mobile has applied a lump sum credit of $to the account and as of the date of this letter, the account reflects a credit balance of $which will be applied to upcoming billing statements until depletedAdditionally, T-Mobile has enrolled the account in a grandfathered rate plan that provides Mr*** with unlimited minutes, unlimited messages, and unlimited data with a speed reduction after 6GB of use; please note the 6GB data bucket is per each line and is not sharedThe cost of this rate plan is $per month plus applicable taxes, fees, and surchargesMs*** can expect to start seeing this new rate plan on the billing statement that will be issued after February 7, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response

May 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account
In Ms***’s letter to your office, she indicates that she was not able to use service with her handset in or around her homeWe regret any coverage issues Ms*** had experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
Our records reflect that Ms*** activated her service on March 16, 2017, and subscribed to the T-Mobile One Unlimited Talk, Text, and Data, promotional rate plan, which for $110.00, provides the first two lines with unlimited talk, text and data at up to 4G/LTE speeds depending on device capabilityFurthermore, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two new Samsung Galaxy S32GBThe EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active servicePlease be advised, T-Mobile provided a day return period which allowed Ms*** to use the equipment to see if it met her needs
Pursuant to Ms***’s request, the account was cancelled on April 17, Additionally, our records confirm that Ms*** returned both Samsung Galaxy S32GB handsets within the return period
Upon speaking with Ms***, on May 5, 2017, she stated her payment method used to place the order was no longer available to process a direct refundIn an effort to amicably resolve this m***er, on May 5, 2017, T-Mobile confirmed Ms*** bank account information and provided a $refund for the purchase of the above mentioned handsetsMs*** was advised to allow one to three business days for funds to appear in the requested bank account
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care team
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

September 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 12, 2017, regarding the above-referenced account
We regret any further concerns Ms*** has regarding her account balance and the status of her refund and we appreciate the opportunity to address her concernsAs previously indicated, T-Mobile confirmed Ms*** was enrolled in our Autopay automatic payment optionBy enrolling in the Autopay feature, Ms*** agreed to have her monthly recurring charges automatically drafted with a credit card of her choice, two days prior to her due datePlease note that Autopay is an optional service which can be cancelled at any time, at Ms***’ requestRegrettably, T-Mobile could not locate any records indicating Ms*** requested to cancel Autopay; as such, any payments drafted for services rendered, even after cancellation, would be considered validWe regret any confusion this matter may have caused
Ms*** cancelled her account On June 24, 2017, by porting all of her mobile numbers to different service providerAs such, Ms***’ payment of $for the services through July 4, 2017, was automatically drafted on June 23, 2017, as stipulated per her Autopay termsHowever, as Ms***’ account was cancelled during an active billing cycle, the charges were prorated down to $which left a credit balance of $
We regret to hear Ms*** experienced any inconvenience in her attempts to return the 4G LTE Mine Tower devicePlease note that the 4G LTE Mini Towers are T-Mobile owned devices and if not returned upon cancelation of service, there is a non-return fee of up to $assessed to the accountA return kit was sent to Ms*** after cancellation to the billing address on file at the time which also matches the address provided with her correspondence to your officeT-Mobile retail stores do not have access to print out a return label once an account has been cancelled and that is also the reason a return kit is automatically sentOn July 24, 2017, Ms***’ account was assessed a non-return fee of $for a 4G LTE Mini Tower device as we did not receive the device
Ms***’ account credit balance of $was applied towards the non-return fee which left a revised balance of $due on August 25, As Ms*** was still subscribed to our Autopay option, on August 23, 2017, the payment of $was processed from the credit card on file
Further review confirms that T-Mobile is in receipt of Ms***’ 4G LTE Mini Tower and on September 5, 2017, T-Mobile approved Ms***’ refund in the amount of $in the form of prepaid card issued by CitibankPlease note, T-Mobile offered the option to have the funds directly transferred to Ms***’ bank account; however she declinedMs*** was advised her refund may take up to ten business days for processing and delivery and her account remains cancelled with a zero balanceFurther review confirms that the prepaid card for Ms***’ refund has been approved and deliveredIn the event that Ms***’ refund card was lost or stolen, she may contact Citibank directly at 800-522-for further assistance
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sal O***
Executive Response