T-Mobile Usa Inc

January 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 19, 2017, regarding the above-referenced accountMs*** is listed on Mr***’s T-Mobile account as an authorized user and therefore is able to discuss account details and approve certain account changesT-Mobile is pleased to report we have successfully resolved Ms***’s concerns to her satisfactionT-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encounteredT-Mobile appreciates the feedback Ms*** has provided as it allows us to take the necessary steps to improve future customer experiencesStarting November 24, and ending December 21, customers were able to get $back via a prepaid debit card when porting their phone number to T-Mobile, purchasing a phone or tablet from T-Mobile via our Equipment Installment Plan (“EIP") option, and performing a device trade-inCustomers were also required to subscribe to either the T-Mobile ONE rate plan or a qualifying Simple Choice Unlimited planCustomers who did not wish to perform a device trawere able to receive a $rebate via $monthly bill credits spanning a month periodMr***’s account was activated on December 5, and subscribed to the Simple Choice North American plan for $per month which included unlimited minutes, unlimited messages, and unlimited data with a speed reduction after 2GB of useIn Ms***’s letter to your office, she states she was promised a rate plan with a cost of $per month and T-Mobile confirms this promise was honoredHowever, this rate plan did not qualify for the pooffer and T-Mobile regrets any confusion Ms*** may have experiencedPlease note T-Mobile records do confirm that, on December 10, 2016, two mobile numbers ending in *** and *** were ported into Mr***’s account which is during the promotional windowThe mobile number ending in *** purchased a new device via T-Mobile’s EIP offer and also performed a trade-in; the mobile number ending in *** did not purchase a new device or perform a trade-inIn order to provide Mr*** and Ms*** with a truly Un-Carrier experience, T-Mobile has applied a lump sum credit of $to the account and as of the date of this letter, the account reflects a credit balance of $which will be applied to upcoming billing statements until depletedAdditionally, T-Mobile has enrolled the account in a grandfathered rate plan that provides Mr*** with unlimited minutes, unlimited messages, and unlimited data with a speed reduction after 6GB of use; please note the 6GB data bucket is per each line and is not sharedThe cost of this rate plan is $per month plus applicable taxes, fees, and surchargesMs*** can expect to start seeing this new rate plan on the billing statement that will be issued after February 7, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response

June 23, 2017FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** **T-Mobile Account Holder: ** *** ***. Your File No*** T-Mobile Account No***To Whom It
May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 11, 2017, regarding the above-referenced account Please be advised that T-Mobile records indicate the account holder of record is ** *** ***., and the business has designated *** ** as an authorized user of the account.T-Mobile regrets any inconvenience in the accounts efforts to take advantage of any T-Mobile promotional offers On September 19, 2016, the above business account was activated with five lines of service T-Mobile has extensively reviewed our promotional offers during the time the business activation and was unfortunately unable to locate a promotional offer which included a $Pooffer T-Mobile did offer our Magenta Poand Traoffer which provided customer a $prepaid MasterCard when porting a number in, trading in a device and purchasing a phone on our Equipment Installment Plan (EIP) from T-Mobile However this promotional offer did not begin until November 24, which was after the business account was originally created.Mr** provided documentation about our @Work September popromotional offer Please note, with any promotional offers, there are requirements that must be met in order to qualify for any offer Unfortunately our @Work September Popromotional offer required that customers be a @Work customer and have an @Work account typeUnfortunately as Mr**’s account is a Business Account, he would not qualify for the promotional offer T-Mobile regrets any inconvenience.In an effort to amicably resolve this matter T-Mobile applied a onetime bill credit of $which represented the current balance on the business account The updated balance is zero and the next bill due date is August 7, 2017.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Martin G***Executive Response

I don't fully agree with the statement because in Nov during the Thanks Giving promotion I was told to get free lines not just once or twice but many timesRegardless of what plan I had, they always told me I will get free lines and my bill wont change from $including taxes.Then the second promotion came in March in which I again wanted to avail the promotion for more free lineI asked the customer service and added another line on my account for freeSo I total free lines I have on the account according to what I was always told rates for the plan was$for lines +$for each new added lineThose numbers are; *** * *** * *** * ***Plus free lines and $for unlimited internet on line ending in 9895so my total bills comes up to $135+taxesSecondly, I received call in Feb to upgrade my plan to all unlimited line for the same rate plan and made sure my bill will not go up at all and it will stay same at $for lines including taxesBefore changing the plan I made sure of this many many many times because I wouldn't have made changes if my rate plan will go up even $I can provide some dates so you can go back and hear the call records for march 4th and March 7th and on March 10thI was told over and over again that my rate plan will not change at all and the bill I received in April and for may was for $and $340M third concern is upgrading my phones to Iphoneon the store I was told that you will have to pay an upfront fee and then each month I will be charged $till months.But in my March and April bill I was charged $$and $for my devices and the person I spoke to was saying I will have to make more payments for the same amounts. I was told $will be charged for each device but now these $payment will make $in total for each device. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The issue has not been resolvedthey are not willing to do anything and I am not satisfied with what they said..
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account
In Ms***’s letter to your office, she indicates that she was not able to use service with her handset in or around her homeWe regret any coverage issues Ms*** had experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
Our records reflect that Ms*** activated her service on March 16, 2017, and subscribed to the T-Mobile One Unlimited Talk, Text, and Data, promotional rate plan, which for $110.00, provides the first two lines with unlimited talk, text and data at up to 4G/LTE speeds depending on device capabilityFurthermore, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two new Samsung Galaxy S32GBThe EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active servicePlease be advised, T-Mobile provided a day return period which allowed Ms*** to use the equipment to see if it met her needs
Pursuant to Ms***’s request, the account was cancelled on April 17, Additionally, our records confirm that Ms*** returned both Samsung Galaxy S32GB handsets within the return period
Upon speaking with Ms***, on May 5, 2017, she stated her payment method used to place the order was no longer available to process a direct refundIn an effort to amicably resolve this m***er, on May 5, 2017, T-Mobile confirmed Ms*** bank account information and provided a $refund for the purchase of the above mentioned handsetsMs*** was advised to allow one to three business days for funds to appear in the requested bank account
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care team
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

April 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 2, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding charges billed to her accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care department
Please note that T-Mobile no longer offers customers the option to purchase Premium Third-Party Services that are billed monthly to their T-Mobile billThird-party services are those that were offered by third party content providers who then billed their services to our customer’s monthly phone billsBased on Ms***’s correspondence to your office, we have reviewed her account and based upon our review, we found Premium Third-Party Service charges which were reflected on the April through December monthly billing statements
Upon activation, Ms*** agreed to keep the service active for 24-months or be subject to an early termination fee of up to $per line of serviceThe last payment T-Mobile received was on December 14, 2012, in the amount of $T-Mobile records do not indicate we advised Ms*** this would be her final amount owedOn February 22, 2013, Ms***’s T-Mobile account was cancelledMs***’s final monthly billing statement was in the amount of $1,and consisted of an unpaid balance in the amount of $1,for monthly access charges, and fees and taxes for the billing period from November 9, through March 8, and early termination fees and taxes
On April 12, 2013, the account was referred to the third party collection agency Convergent Outsourcing IncMs*** made the following payments to the third party collection agency; May 20, in the amount of $434.05, June 3, in the amount of $and February 26, in the amount of $Regrettably, the payment of $was returned unpaid and T-Mobile sent Ms*** a revised monthly billing statement in an attempt to collect this amountAs the amount remained unpaid, on December 15, 2013, the account was referred to the third party collection agency Enhanced Resources Centers
Upon speaking with Ms*** March 29, 2017, we advised her that she was billed $for the Premium Third-Party services and an adjustment of the same amount was applied to the account balanceIn an effort to amicably resolve this matter, T-Mobile issued an adjustment in the amount of $for the remaining account balanceMs***’s account remains closed with a zero balanceFurthermore, Ms***’s account has been removed from collections and any negative information reported to her credit file will be deletedPlease be advised it can take up to days for the account to reflect as settled in full on Ms***’s credit reportT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me But I have some concern I shouldn have to wait from last September to April and was nothing mention about have to change to T-Mobile one
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to put on record that I requested a phone call after 430pm via email on Nov 4thbut never received a callI do appreciate MrP*** effort in resolving this issue and I will call today to completely resolve this issue after 430pm when I leave the office.Sincerely, *** ***

February 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 17, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience regarding Ms***’s customer service interactionAs previously stated in our response on February 8, 2016, Ms*** participated in T-Mobiles JUMP! On DemandJUMP! On Demand is a lease program that breaks a phone’s cost down into equal monthly payments with zero down upfront, upon approved creditAs previously advised T-Mobile records confirm that on August 17, 2015, Ms*** obtained an Apple iPhone 16GBMs*** agreed to make 18-monthly payments of $per monthShould Ms*** opt to purchase the device the cost is $In review of the account T-Mobile did not locate records that Ms*** was advised the payoff value would be $As a courtesy to Ms***, on February 8, 2016, T-Mobile issued a credit of $equivalent to the difference between $and the purchase price of the cost referenced aboveAdditionally, T-Mobile issued a credit in the amount of $to Ms***’s accountPlease note that Ms***’s account remains active with a balance of $T-Mobile regrets any inconvenience that Ms*** experienced while attempting to process a payment to pay off her handsetPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe regret any inconvenience this may have caused Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

December 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 19, 2015, regarding the above-referenced accountPlease note that T-Mobile has resolved this matter to Mr***’s satisfactionT-Mobile regrets any concerns regarding T-Mobile’s update to 700MHZ frequency within Mr***’s areaT-Mobile strives to lead the industry in world class service and technologyT-Mobile regrets if this has caused Mr*** any hardshipT-Mobile records indicate Mr***’s HTC Sensation devices did not include the 700MHZ hardware built in to its hardwareAs a result, Mr*** was sent two *** *** *** Pop devicesAfter testing Mr*** found that these alternate devices were not comparable by his standardsIn an effort to amicably resolve Mr***’s concerns, T-Mobile has sent two Samsung Galaxy Prime devices free of charge as replacementT-Mobile requests that the two *** *** Touch Pop devices be mailed to my attention to the following address: *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** T-Mobile recommends that Mr*** requests a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usUpon T-Mobile receiving the equipment we will issue Mr*** a refund for the shipping costsT-Mobile regrets any inconvenience to Mr*** and values his continued loyaltyBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

June 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 21, 2017, regarding the above-referenced account
T-Mobile regrets any continued concerns Mr*** has experienced regarding our Samsung and LG Black Friday offerT-Mobile contacted Mr*** on June 6, 2017, and upon speaking with him, it was clarified that Mr*** traded in a Note device; however, due to an administrative error, a Samsung SDevice was listed as the accepted trade in equipment for the phone line ending in ***
T-Mobile records confirm the Equipment Installment Plan (‘EIP”) associated with Mr***’s Note device was closed on November 10, T-Mobile has no records of the Note device being associated with a trade inHowever, in effort to resolve this matter, T-Mobile previously closed the EIP associated with Mr***’s Samsung Sdevice on the line ending in *** and adjusted the previously billed EIP charges for this device in the amount of $to provide an adjustment to the account matching the total offer value of the promotion following the adjustment Mr***’s account reflected a zero dollar balanceMr***’s account remains active with a zero balanceT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F*
Executive Response

April 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** *** ***
Your File No***
T-Mobile Account
No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 27, regarding the above-referenced accountPlease be advised that T-Mobile has successfully resolved Ms***’ concern to her satisfaction
T-Mobile regrets Ms***’s concerns regarding her participation in T-Mobile’s Carrier Freedom offerWith Carrier Freedom, consumers can get reimbursed for their current carrier's early termination fees or device payment plan remaining balances (“cancellation costs”) as tracredits and a prepaid debit card when they switch to T-Mobile and tratheir devicesConsumers can get up to $per line, based on the cancellation fees reflected on the previous carrier's final billing statementEach line for which reimbursement is requested must be ported in from another carrier, have a device traded-in, and a new T-Mobile device purchased for use on that mobile number
Our records confirm that Ms*** met all the requirements for her four mobile lines of serviceHowever, the billing statement Ms*** provided to T-Mobile from her previous carrier on February 22, 2017, did not reflect any billed fees for switching to T-Mobile and was respectfully declined any refund
On April 7, 2017, Ms*** was able to provide an unaltered final billing statement from her previous carrier reflecting $2,in equipment charges from her previous carrierT-Mobile records confirm that at the time of activation on December 5, 2016, Ms*** received a total trade in credit of $for her trade-ins and thus is due a refund in the amount of $1,On April 7, 2017, T-Mobile processed a Carrier Freedom reimbursement in the amount of $1,via a prepaid refund card which Ms*** should allow seven to ten days for deliveryT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T*** Executive Response

Complaint: ***Please receive my greetings,
I am rejecting this response because: The FCC doesn't make any distinction in regards of the status of the account in their policies which are ruling law in this matter and on the other hand they are very clear when they say that "the old carrier may not delay or refuse to port a number even if that individual owes money for an outstanding balance or termination fee" (Please see https://www.fcc.gov/general/wireless-local-number-portability-wlnp#earlyfee for more information)I'm aware that T-Mobile have their own policies to deal with this kind of situations, however the Federal Communications Commission which is the governing entity in this matter dictate that there's no reason on "outstanding balance" to deny or delay the porting.I'm committed to honor my debt with T-Mobile as soon as I possible but that doesn't represent an obstacle for T-Mobile to release the numbers to my new carrier in anyway.I'll really appreciate if T-Mobile have the courtesy of release my numbers to porting and in that order I will gladly take back the claim I filed in the FCC. I hope we can find a way to work this out and I'm grateful that the company at least have my numbers on hold waiting for payment but I don't have have amount of money I owed them to pay them currently and believe me, I tried to get it in anyway possible. Sincerely,
*** ***

December 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 9, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Ms*** with regards to her T-Mobile billOn November 5, 2016, T-Mobile issued a billing statement with the due date of November 25, 2016, in the amount of $which included Equipment Installment Plan (“EIP”) charges, monthly access charges, taxes and fees from November 5, 2016, to December 4, On November 22, 2016, Ms*** opted to pay off the remaining balance of her handset EIP on My T-Mobile.com and as such she remitted a payment in the amount of $In order to avoid billing confusion, it is important to note that when a handset EIP is paid off online, T-Mobile recommends that the account balance be at zero because the remaining EIP handset payoff balance is charged on the very next bill and any payment that is remitted that day, will go towards any balance that is dueAccordingly, as Ms*** remitted a payment in the amount of $256.77, and did not remit a payment for the balance of $prior to paying off her handset EIP, her balance was updated to a credit balance of $and the balance of $carried over to her next billing statementOn December 5, 2016, T-Mobile issued a billing statement with the due date of December 25, 2016, in the amount of $which included the carried over balance in the amount of $and monthly access charges, taxes and fees from December 5, 2016, to January 4, in the amount of $In an effort to amicably resolve this matter, T-Mobile has processed a bill credit in the amount of $98.10, updating Ms***’s balance with the due date of December 25, 2016, to $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

Revdex.com:Although I am accepting the response from T-Mobile and am agreeable to accept full refund for the iPhone plus as settlement I want to add a few things for the record so there no misunderstanding latter. In her response Diana states that we are eligible to get a replacement from T-Mobile or the manufacturer which is AppleThis does not accurately address the nature of the complaint and shifts burden back to meWe in fact did try to exchange the defective iPhone plus last November through T-Mobile but the exchange was refused by T-Mobile due to a slight bend in the phoneMy complaint also notes the two terms, "Bend-gate" and Touch Disease" which are cause and effect to a phone manufactured with a latent defect by AppleThe iPhone plus is razor thin, made with cheap aluminum and is highly prone to bending from everyday useThe effect of bend-gate is touch disease which is what happens when micro chips separate from the main board rendering the phones touch screen dead and useless. When T-Mobile refused to accept the phone back on a warranty exchange we tried to go to Apple direct, as Diana states in her responseApple told me that the phone we presented for service to them had been repaired prior using non Apple parts and was in a effect a "counterfeit" phoneThis was the last phone T-Mobile sent to us on our last warranty exchangeFailure to get satisfaction from both T-Mobile and Apple resulted in my complaint to the Revdex.com.So as of today I am waiting for the gift card I was promised in the amount of $When I have the card and when T-Mobile accepts the aforementioned "defective/counterfeit" phone back with no attempt to claw-back money or complain to me about the state of the phone which has been well documented, then I will consider this case closedIn the meantime I ask that the case remain open until I get the money and T-Mobile signs off on receipt and acceptance of the phone I will be sending back to them.*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I addition, I will be returning this Galaxy Note Table with the charger cord, battery and other accessories that came as an attachment to the device. You can expect the return of this device in the next several days
I did want to provide you with the zip code information. On the day that the no coverage incident occurred; I was in leaving a customer in Covington, Va(24426) travelling via Routes 64/43/to Lynchburg, Va(24501). Thank You!
Sincerely,
*** ***

November 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 5, 2016, regarding the above-referenced accountAt Mr***’s request T-Mobile has corresponded with him via emailMr*** has been made aware via email as to T-Mobile’s proposed resolutionT-Mobile regrets any concerns Mr*** experienced in regards to his handset purchasesT-Mobile records indicate that on August 21, 2016, Mr*** qualified for and took advantage of T-Mobile’s JUMP! On Demand lease offering with lease of four Samsung Galaxy Note 64GB handsets, two in Black Onyx and two in Blue CoralMr*** was not required to pay a capital cost reduction and agreed to a series of monthly lease payments of $per handsetT-Mobile regrets any inconvenience to Mr*** with respect to his Samsung Galaxy Note handsetsAs reported, Samsung announced a world-wide recall of their highly regarded and newly released Galaxy Note Upon learning of the recall, T-Mobile put several processes in place to facilitate the return of any Note handsets that our customers have in handAs you can imagine, this process was developed quickly as we learned of the recall and rolled out to our retail stores immediatelyT-Mobile records confirm that on September 17, 2016, Mr*** qualified and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SEdge Silver Titanium handset with 32GB of memory and a Samsung Galaxy SEdge Gold Platinum handset with 32GB of memoryAt the time of purchase, Mr*** was not required to make a down payment and agreed to a series of monthly installments of $for the Samsung SEdge Gold Platinum handset, and $for the Samsung Galaxy SEdge Silver Titanium handsetOn September 21, 2016, Mr*** successfully returned the first four Samsung Galaxy Note handsets to a T-Mobile retail storeOn that day, Mr*** again utilized T-Mobile’s JUMP! On Demand lease offering with the lease of three Samsung Galaxy Note 64GB handsets, two in Blue Coral and one in SilverOn September 23, 2016, Mr*** leased a fourth Samsung Galaxy Note Blue Coral handset with 64GB of memoryMr*** was again not required to pay a capital cost reduction for any of the handsets, and agreed to a series of monthly lease payments of $per handsetDue to a second recall on the Samsung Galaxy Note handsets, Mr*** returned his Samsung Galaxy Note handsets to the retail storeRecords confirm that at the same time Mr*** returned both the Samsung Galaxy SEdge Gold Platinum and Samsung Galaxy SEdge Silver Titanium handsets to the retail storeOn November 3, 2016, Mr*** took advantage of T-Mobile’s JUMP! On Demand lease program with the lease of two Samsung Galaxy SEdge Gold handsets with 32GB of memory, on the mobile numbers ending in *** and ***Mr*** was not required to pay a capital cost reduction and agreed to a series of monthly lease payments of $per handsetOn November 13, 2016, Mr*** also leased Samsung Galaxy SGold handset with 32GB of memoryMr*** was not required to pay a capital cost reduction and agreed to a series of monthly lease payments of $T-Mobile records confirm that the entire JUMP! On Demand leases and EIP agreements have been successfully closed and credited for the returned devicesIt is important to note that Mr***’s account balance as of the date of this letter is $This balance consists of Mr***’s monthly recurring charges from September 21, 2016, through October 20, 2016, and the monthly recurring charges for the billing cycle from October 21, 2016, through November 20, T-Mobile regrets any confusion Mr*** may have experienced in regards to the amount due on his accountShould Mr*** wish to discuss this matter further, he may contact me directly at the number listed belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

June 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 15, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that the business has designated *** *** as an authorized user of the accountWe regret hearing of Mr***’s concerns with our Carrier Freedom promotion and the status of his submissionUnder the terms of this program, T-Mobile reimburses consumers’ remaining handset installment balance up to $per device traded in at the time of activation for up to ten lines of serviceTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device that is identifiable as being on installment with their previous provider and is in good working condition, and purchase a new T-Mobile device at either full cost or on T-Mobile’s Equipment Installment Plan (“EIP”)To be eligible for reimbursement, the T-Mobile account must be in good standingAs this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collection activityIt is important to note that at the time of Mr***’s purchase he opted to participate in our promotional offer to receive an Apple iPhone 6s with JUMP! On Demand (“JOD”)This would allow Mr*** to pay no more than $to $per month for his handset with a qualifying trade-inThe price would be adjusted with a monthly promotional credit over the course of the month lease as long as Mr*** does not switch or JUMP! to another deviceCustomers who participated in this promotion are only eligible to participate in the Early Termination Fee reimbursement part of Carrier FreedomAs such, Mr***’s requests for reimbursement were deniedT-Mobile records indicate that on October 15, 2015, Mr*** qualified for and took advantage of our JOD offering with the leasing option of an Apple iPhone 6S handset for the mobile number ending in ***JOD is a leasing option that allows eligible customers to purchase handsets with a zero down payment option and by agreeing to pay a partial balance of the device in installmentsShould the customer choose to retain the device at the end of the months they are provided with a lease purchase option price to own the deviceIt is important to note that should the account be cancelled before the end of the month lease the remaining lease amount and the purchase option price will accelerate and becomes due in full on the final billing statementPlease be advised that at the time of Mr***’s purchase, he was not required to make a down payment; however, he agreed to pay monthly installments in the amount of $plus taxMr*** also agreed to pay a final purchase options price in the amount of $T-Mobile records reflect that on October 13, 2015, Mr*** traded in an eligible device and as such he has received the promotional credits in the amount of $per monthPlease note that this reduces his monthly price from $per month to $per monthIt is T-Mobile’s position that the promotional credits are applying to the account correctlyIn an effort to amicably resolve this matter, on June 29, 2016, 2016, T-Mobile approved Mr***’s reimbursement request despite him not being eligibleMr*** supplied a final billing statement from his previous carrier that reflected that he was charged a final balance of $for switching to T-MobileOn June 29, 2016, T-Mobile requested that Mr*** be issued a prepaid refund card in the amount of $for the cost he incurred by switching to T-MobilePlease note that this refund may take seven to ten business days to be receivedPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contacts with T-MobileBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 1-877-290-ext***Very truly yours, T-MOBILE USA, INCTiffany C*** Executive Response

Complaint: ***
I am rejecting this response because: More regarding tmobile I'm unable to call out yet I'm receiving yet another high billI'm tired of this company and the lies. You'll see balance I sent other screen shots showing my bill was paid offNow they send one for over $I'm sick and tired of it
Sincerely,
*** ***