T-Mobile Usa Inc

February 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No*** T-Mobile Account No***
T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated February 13, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
We regret hearing of Mr***’s concerns with our Carrier Freedom program and the status of his submissionWith Carrier Freedom, consumers can get reimbursed for up to $of their current carrier's cancellation costs per line of service as a combination of tracredits and a prepaid debit card when they switch to T-Mobile and tratheir devicesNaturally, several requirements must be met in order to be approved for this offerOn August 13, 2017, Mr*** activated his T-Mobile account with three lines of serviceAs indicated in Mr***’s correspondence to your office, the lines of service were ported in from his previous carrierAs a result, Mr*** was eligible for our Carrier Freedom program
On September 1, 2017, Mr***’s AT&T billing statements were received through T-Mobile’s Customer Relations department, at which time Mr*** was directed to www.switch2tmobile.com to submit his documentationPlease note, as of the date of this letter, T-Mobile has not received a submission from Mr***
In effort to amicably resolve Mr***’s concerns, T-Mobile will honor the Carrier Freedom program for the lines ending 7511, 5372, and/or for 14-days from the date of this letterMr*** may provide the final billing statement from AT&T reflecting the charges for above mentioned linesMr*** can contact our office at the information provided below to take advantage of the offer or he can fax the requested documents to 505-998-
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location and Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Rochelle M*** Executive Response

July 1, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** Your File No*** T-Mobile Account No*** ToWhom It May Concern: T-MobileUSA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 23, 2015,regarding the above-referenced account. Pleasebe advised that T-Mobile has reviewed the transactions that took place at thetime of Mr***’ activation on June 13, 2015, and determined that due to aninadvertent error, Mr*** financial institution was debited twice forthe amount required to activate services. Please know that on June 25,2015, this error was corrected and a credit in the amount of $wasapplied to Mr***’ account. As therewas an open balance at the time of the credit, the remaining credit balance onthe account was $322.91. In an effort toamicably resolve this matter as well as reimburse any late fees or overdraftfees that may have been incurred, on June 26, 2015, T-Mobile provided anaccount credit of $163.27. Mr***’ refund in theamount of $was approved by T-Mobile on June 30, 2015, and is pendingapproval for electronic funds transfer. Mr*** can expect to receive his funds within one to three businessdays, depending on the policies of his financial institution. T-Mobile regrets any inconvenience to Mr.***. Basedon the foregoing, we respectfully request that this complaint against T-Mobilebe closed. Thankyou for bringing this matter to our attention. Should you have any further questions, please feel free to contact me atthe address below or *** *** *** Verytruly yours, T-MOBILEUSA, INC. DotW***ExecutiveResponse

June 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 31, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any concerns regarding Ms***’s handset that she has experiencedT-Mobile records indicate Ms*** activated service on March 22, 2017, and selected our T-Mobile ONE No Credit Check rate plan for $per monthIt is important to note that at this time, our records indicate a handset was not purchased for use with this account
Upon review, on May 31, 2017, as stated in our Terms & Conditions of Service (“T&C's”), T-Mobile cancelled Ms***’s account as it was determined to be a business risk
On June 2, 2017, T-Mobile received a request for a Mobile Device Unlock (“MDU”) for an iPhone Plus handsetT-Mobile may provide an MDU for eligible devices, provided the eligibility requirements are met, which are available to Ms*** at https://support.t-mobile.com/docs/DOC-As the account was cancelled, Ms***’s referenced handset was not eligible for an MDU
T-Mobile would like the opportunity to resolve this matter amicably with Ms***; therefore, she may contact me at the number below to provide additional information such as the IMEI of the handset in question, as well an original receipt or other proof of purchase that will allow us to further investigate this matterThe requested documentation can be sent to my attention via facsimile at 505-998-or via email [email protected] regrets any inconvenience to Ms***, and we appreciate the opportunity to address her concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A*** Executive Response

Tell us why here
October 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** T-Mobile Account Holder: *** *** *** *** Your
File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated September 26, 2017, from *** *** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account is a business account under the name *** *** *** ***, and Ms*** *** has been designated as an authorized user of the account
T-Mobile regrets any inconvenience Ms*** has experienced regarding the billing on her accountT-Mobile records indicate that on September 6, 2017, Ms*** contacted T-Mobile regarding her account, at which time she authorized T-Mobile to draft $on September 15, It should be noted that Ms*** was required to provide us with the bank account information and agree to the automatic draftOn September 12, 2017, T-Mobile sent Ms*** a text message advising of the upcoming payment arrangement
Our records indicate that on September 15, 2017, Ms*** contacted our Customer Care and advised T-Mobile that she was unable to fulfill the agreementHowever, Ms*** would be using another method of paymentIt is important to note that as the payment arrangement was set to draft on that day, T-Mobile was processing the paymentTherefore, T-Mobile was successfully able to draft the funds according to the September 6, 2017, agreementAdditionally, Ms*** made another payment in the amount of $via her www.myt-mobile.com account, which also posted
On September 16, 2017, Ms*** contacted T-Mobile regarding the two payments and a refund was processed in the amount of $back to her credit cardThe refund expectations was provided to Ms*** indicating that it would take one to three business days for the funds to appear to the requested account
Furthermore, upon speaking to Ms***, on September 28, 2017, in an effort to amicably resolve this matter, T-Mobile agreed to issue a courtesy credit to Ms***’s account for $to assist Ms*** with the outstanding balance, which left her account balance at zero
Finally in regards to Ms***’s concerns regarding a notification of an outstanding balance of $due, T-Mobile was unable to substantiate that claim as T-Mobile has no record of such balance or notification being sentT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***

Complaint: ***
I am rejecting this response because: This is not what I was promised at the time of getting linesThe offer provided by the representative was $Please listed to recorded conversation
Sincerely,
*** ***

Complaint: ***This this statement stating that I rejected or refused information to verify my account was falseLike I said before all of the calls are recordedI also told the woman that I spoke to that no one has asked me any informationAll of my info is on fire, so why would I have an issue verifying my home address my PIN number for my account my social securityThat does not make senseTherefore I do not want to close this complaintI am rejecting this response because:Sincerely,*** ***

November 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated November 3, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets any inconvenience Ms*** has experienced regarding her accountOn October 19, 2016, T-Mobile applied an adjustment of $80.16, bringing Ms***’s account balance to zero at that timePlease be advised a $credit was applied to the account on October 20, 2016, due to the return of the depositAdditionally, a $adjustment was applied on October 20, 2016, for a rerate in service charges on the account bringing the account to a credit balance of $On October 25, 2016, Ms***’s final billing statement was produced in the amount of $Ms***’s final billing statement reflected the following charges: • $in final Equipment Installment Plan (“EIP”) charges for an Apple iPhone 6s 16GB • $in final EIP charges for a Samsung Galaxy SEdge Plus• $for a Samsung Galaxy SEdge Plus 32GB• $in final EIP charges for an Apple iPhone 5s 16GB• $in final EIP charges for an Apple iPhone 6s 16GB Rose Gold• $in final EIP charges for a Samsung Galaxy SEdge Plus• $in monthly service charges for service rendered from October 20, through October 22, On October 25, 2016, adjustments of $were applied to the account for a rerate in service chargesIt is important to note that due to a future dated payment arrangement set up on October 14, 2016, a payment of $was processed on October 28, 2016, bringing the balance to $T-Mobile sent Ms*** notifications via text message of the pending future dated payment on October 25, 2016, October 26, 2016, and October 27, In an effort to amicably resolve this matter, on November 8, 2016, T-Mobile requested Ms***’s last payment of $be refunded back to the original payment sourcePlease note the refund may take one to five business days to reflect with Ms***’s financial institutionIn addition, T-Mobile records confirm that on November 3, 2016, Ms***’s coverage device has been marked as received by our warehouseBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

This complaint was resolved with T-Mobile. They returned my over-payment. Thank you for your help.*** ***

August 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 27, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
T-Mobile regrets to hear of Ms***’s concerns regarding the account and we welcome the opportunity to respondT-Mobile records reflect that Ms***’s account was activated on April 26, In cases where the account holder of record claims they did not activate the account, T-Mobile requires that party complete a Collection Dispute FormEnclosed is a form for Ms*** to complete and return with a photocopy of her driver’s license or other government-issued photo identification and a police report naming the responsible partyThis may be sent to me at ***@T-Mobile.com or faxed to 505-998-to my attentionUpon receipt, T-Mobile will review this matter further and apprise Ms*** of our findings
If upon receipt of this information T-Mobile is able to substantiate Ms***’s allegation of fraud, we would absolve her of all financial responsibility for this accountIf this occurs, Ms*** would then be eligible to apply for new serviceWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T*** Executive Response

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 1, 2016, regarding the above-referenced accountT-Mobile regrets any frustration Mr*** may have experienced in regards to his coverage and data servicesT-Mobile records confirm that on June 13, 2015, Mr*** activated a single mobile number ending in *** on the Simple Choice Value rate plan, which for $per month, includes unlimited talk, text and data, with two (2) gigabytes (GB) of that data provided at up to 4G/LTE speeds depending on device capabilityData features providing increasing allotments of high speed data may be added for an additional costT-Mobile records confirm that on June 23, 2015, Mr*** chose to add the Simple Choice Unlimited data feature, which provides seven gigabytes of Smartphone Hotspot (“SMHS”) for $per monthOn November 19, 2015, T-Mobile launched Binge On, our answer to address customers’ growing demand for mobile videoVideo streaming has become the #way many people use dataBinge On is powered by technology built into our network that optimizes all detectable streaming video for mobile screens at DVD quality (480p or better), including YouTube, so it is more reliable and consistent, provides a satisfying viewing experience, and uses up less dataThat said, Binge On is a feature that our customers can control at all timesIt can be deactivated and reactivated anytime for each line on an account via My T-Mobile.com, either with the application or the online websiteWe notified customers multiple times about Binge On and their ability to control the service through its On/Off switch through communications using SMS, e-mail, web-based disclosures, advertising, mainstream news stories and social mediaBinge On is intended to stretch the data allotment of customers who utilize data on T-Mobile’s networkHowever, it is not intended for this to be the sole use of a customer’s dataIn Mr***’s letter to your office, he indicates that he is not able to use service with his handset in or around his homePlease be advised that Mr***’s bill cycle runs from the 14th of one month to the 13th of the following monthUsage on Mr***’s account during his current billing cycle reflects that from May 14, 2016, through June 2, 2016, Mr*** has used GBs of data, additional GBs data via tethering devices via the Smartphone Hotspot feature, and an additional GBs via Binge OnIt is T-Mobile’s position that Mr*** is able to adequately utilize his servicesIt is important to note that as a gesture of goodwill to Mr***, T-Mobile has provided at total of $in credits towards his account since its activationT-Mobile respectfully declines to provide any additional compensation towards Mr***’s accountAdditionally, Binge On is still subject to Data PrioritizationData prioritization is based on data used during the current bill cycleOnce a customer has used more data in a bill cycle than what we have calculated 97% of the rest of the customer base uses, their data is prioritized behind customers who haven't used as much dataAt the beginning of the next bill cycle their data returns to the same priority as everyone elseIf someone's data is prioritized behind customers who use less data, it does not mean they will automatically see slow data speedsOnly in a small number of areas, do we have towers that experience high network congestionFurther, on April 26, 2016, and May 16, 2016, T-Mobile’s engineering team determined that Mr***’s address of record is located in an area with high network congestion in which he may be subject to prioritizationIn regards to Mr***’s request for a refund of all funds paid on his account, T-Mobile respectfully declines his request as T-Mobile has confirmed that Mr*** has been able to fully utilize all aspects of his service including data and has already received a number of goodwill credits on his account, as referenced aboveWe regret that we have been unable to meet Mr***’s expectations as his service providerIt should be noted that T-Mobile does not require annual service contracts, rather service is at will on a month to month contractAs, such, Mr*** may choose to find a carrier that better meets his needsHowever, if Mr*** choses to continue his services with T-Mobile it is with the understanding that he is subject to our the terms and condition of our service, which include the potential for data prioritization Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

April 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated April 7, 2017, from *** *** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the account
T-Mobile regrets any concerns Mr*** experienced in regards to his non-working handsetT-Mobile records confirm that on March 30, 2016, Mr*** purchased an HTC One MMetal Gray Certified Pre-Owned handset at the full retail price of $212.49, on the mobile number ending in ***Please note that by purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her deviceUpon review of Ms***’s account this warranty has been extended as she subscribes to the optional Premium Handset Protection (“PHP”) insurance feature, for $per month, plus taxes
During the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a new or like new replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
T-Mobile records confirm that on August 29, 2016, Ms*** processed a Limited Warranty ExchangeAs the model of her handset was not available from the manufacturer, Ms***’s HTC Mhandset was exchanged for a Samsung Galaxy Shandset
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location
Upon speaking with Mr*** on April 10, 2017, T-Mobile’s Executive Office processed a Limited Warranty Exchange on the Samsung Galaxy ShandsetRecords confirm the handset was successfully picked up from a retail store location on April 12, 2017, and is currently in use on the mobile number ending in ***Mr*** has accepted this as a resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

August 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 5, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate that *** *** is the account holder of record, and that he has designated *** *** as an authorized user on the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding her payment and appreciates the opportunity to address her concernsT-Mobile records indicate that on July 20, 2017, payment arrangements were made with Ms*** with regard to the outstanding balance of $
Records indicate that Ms*** agreed to remit a $payment on July 28, Unfortunately, due to an isolated payment processing issue, Ms***’s banking account was charged $on July 28, 2017, and an additional payment of $on July 29, Ms*** was sent an SMS message on July 29, 2017, indicating that a duplicate payment was extracted from her banking account and that T-Mobile would be issuing a refund in order to correct the matter
As Ms*** mentioned in her correspondence, she contacted Customer Care on July 30, 2017, to inquire about the duplicate paymentsMs*** was advised that T-Mobile support teams were engaged in correcting the payment processing errorsUpon speaking with Ms*** on August 7, 2017, T-Mobile was able to verify that Ms*** had received the refund to her banking accountAs an additional gesture of goodwill, on August 8, 2017, T-Mobile applied a one-time courtesy credit in the amount of $leaving a remaining a balance of $that will be due on August 25,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care representativesT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
*** *** Executive Response

April 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 18, 2016, regarding the above-referenced accountOn April 19, 2016, T-Mobile spoke with Ms*** ***, an authorized user on the accountT-Mobile regrets Ms*** concerns regarding that account balance and missing paymentsT-Mobile records indicate that on October 6, 2015, Ms*** took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6S Plus handsetMs*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $In addition, on October 17, 2015, Ms*** also purchased an Apple iPhone Lifeproof case on an EIPMs*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $T-Mobile regrets the initial delay in availability of the Apple iPhone 6S Plus handsetMs*** has a $Simple Choice North America Unlimited Talk, Text & Data rate plan selected with an optional $Unlimited 4G/LTE high speed data feature selectedMs*** monthly recurring charges, EIP installments and applicable taxes are estimated at $per billing cycleIn the February 7, billing statement, charges of $and $were assessed for a returned payment from the initial Apple iPhone 6S Plus down payment, System Identifying Module (“SIM”) card, applicable taxes and a returned payment feeMs*** had two more payments of $returned on January 25, 2016, and $returned on February 6, There was an additional $returned payment fee assessedDue to payment history, the account has been set to accept certified funds only (credit card, debit card, cash, Western Union, PreCash or Money Gram)The balance of $includes a returned payment charge, returned payment fees, late fees, monthly recurring charges, EIP installments, and applicable taxes dating to the February 7, billing statementIn an effort to resolve this matter amicably, Ms*** has agreed to provide the Executive Response team a running bank statement through April 19, 2016, and cash payment receipts, for further investigationT-Mobile has placed a collection hold on the account through May 8, 2016, to allow Ms*** additional time to provide the requested documentation without continued collection stepsMs*** may email the documentation directly to my attention at ***@T-Mobile.comT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCPancho Q*** Executive Response

March 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 28, 2017, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets to hear that Mr*** was not satisfied with our previous responseT-Mobile records confirm that T-Mobile received Mr***’s Samsung galaxy SEdge on March 6, As a result the remaining Equipment Installment Plan (“EIP”) balance for the device the amount of $was credited and closed
Additionally, T-Mobile applied a credit in the amount of $which represents the EIP installments Mr*** has already been charged for the deviceMr***’s account now reflects a remaining balance of $which represents his remaining service chargesMr*** may verify the EIP loan has been closed and his current balance by visiting www.T-Mobile.com
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

May 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 15, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Mr***’ satisfaction
T-Mobile sincerely regrets any inconvenience Mr*** experienced regarding our This One’s On Us add a line promotionFrom March 1, 2017, through March 5, 2017, T-Mobile offered eligible customers with two active voice lines the ability to add a third voice line for free via monthly bill creditsT-Mobile records confirm that on March 3, 2017, Mr*** contacted T-Mobile and requested to have a Mobile Internet line of service added to his accountThe activation was future dated for March 9, As the activation date fell outside of the initial promotion eligibility time window, Mr*** was not enrolled or eligible in the promotion automatically
T-Mobile contacted Mr*** on May 19, 2017, and in effort to resolve this matter amicably, T-Mobile has enrolled the Mobile Internet line ending in *** into the promotionPursuant to the conversation, T-Mobile advised that starting on Mr*** next billing cycle for the billing period of June 9, 2017, through July 8, 2017, Mr*** should begin to receive the promotional bill creditsMr*** advised that this matter has been resolved
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F* Executive Response

February 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 3, 2017, regarding the above-referenced account
We regret any concerns Ms*** has experienced regarding our handset exchange programBy purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by Apple, the manufacturer of her deviceDuring the Limited Warranty period, Ms*** was eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting Apple directly to discuss repair or replacement optionsAccording to our records, on February 6, 2016, Ms*** purchased an iPhone handset and a Samsung Galaxy Note Edge handset through our Equipment Installment Plan ("EIP") program wherein she was required to remit a down payment in the amount of $and pay taxes on the full retail price and she agreed to 24-monthly installments in the amount of $for both handsets
According to our records, on January 30, 2017, Ms*** completed a warranty exchange for her iPhone handset used on the mobile number ending in Please be advised that with Ms*** handset purchase a set of Terms and Conditions including the Limited Warranty is providedMs*** may refer to the Warranty Information which states the following: “…If your Device is replaced, T-Mobile or the Device manufacturer may choose to replace it with a functionally equivalent reconditioned, refurbished or pre-owned device.”
Upon speaking to Ms***, on February 6, 2017, she advised that her replacement iPhone handset is functioning and she is able to utilize her servicesNevertheless, in a continued effort to amicably resolve the matter, at that time, T-Mobile offered to apply a courtesy credit in the amount of $toward Ms*** account which is equivalent to one month of her monthly access chargesRegretfully, Ms*** declined our offerPlease be advised that Ms*** may contact me at the number below within 30-days from the date of this letter should she choose to accept our offer
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** contact with our Customer CareWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

October 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 29, 2017, regarding the above-referenced account. It is T-Mobile’s understanding that Ms*** M*** and Ms*** *** are one in the same T-Mobile regrets any concerns Ms*** experienced with her T-Mobile account. T-Mobile has completed its investigation of this matter and determined that the allegation of fraud has been substantiated On April 24, 2017, there was an Equipment Installment Plan (“EIP”) purchase for an Apple iPhone Plus handset for the mobile number ending in 5877. After our Fraud department substantiated fraud, on July 12, 2017, T-Mobile manually closed out the remaining EIP balance for the Apple iPhone Plus handset. On July 13, 2017, we applied a credit of $for the three monthly EIPs charged in May, June, and July of 2017. Lastly, on September 23, 2017, T-Mobile applied a courtesy credit of $to the account for Ms***’ monthly services due to her concerns with coverage. Please be advised that there are several factors that may interfere with service, quality, and availability. Furthermore, as stated in our Service Agreement, T-Mobile does not guarantee coverage in all areas As of October 6, 2017, Ms***’ account remains canceled with a zero balance. If Ms*** has any further questions, she may contact me at the number provided below. T-Mobile regrets any inconvenience to Ms*** regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ligia M*** Executive Response Tell us why here

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

July 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 29, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced in regards to his final billing chargesIt is important to note that Mr***’s account was not under a contractual agreement as T-Mobile no longer requires contractual agreements for postpaid accountT-Mobile records confirm that on May 4, 2016, Mr***’s mobile numbers ending in *** and *** were cancelled when he ported his numbers to another service providerDue to an inadvertent error, Mr***’s mobile numbers ending in *** and *** remained active on his accountTherefore, Mr***’s account continued to accrue charges from May 5, 2016, until June 28, 2016, when he contacted Customer Care and requested the cancellation of his remaining voice lines of serviceIn an effort to amicably resolve the matter, on June 30, 2016, T-Mobile applied a credit of $to Mr***’s account, for the billing cycle charges from May 5, 2016, through June 28, As Mr*** had already made payment in full for these billing cycle dates, Mr***’s account was brought to a credit balance of $On that same day, T-Mobile sent Mr*** a refund in the form of a prepaid refund card, to his billing account addressMr*** may expect receipt of the card within seven to ten business days from the date of processingMr*** has accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

From: *** *** [mailto:***@gmail.com] Sent: Friday, April 14, 2:PM To: Complaints Subject: #*** my complaint #*** Today I recieved a call from Callie F*'s (Senior Vice President of Customer
Service) office. With the answer to my direct letter to this officeThe issue was resolved successfully. The complaint can be removed. Thank you for your service -- Yours respectfully, *** ***