T-Mobile Usa Inc

Complaint: ***I am rejecting this response because:First of all, I am no longer Ms ***, I am Mrs ***Second, I still have a $balance which would be overpaying for my accessories so therefore I am not going to pay for itOffering me $is not resolving the problem, taking the $off my bill is I am seeing that customers are being punished for paying their devices early since I made a $payment on my phone so T-Mobile decided to add another $to my bill This is criminal T-Mobile needs to take those charges off my bill.Sincerely,*** *** (***

October 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 8, 2015, regarding the above-referenced accountT-Mobile regrets any frustration Ms*** encountered with the Carrier Freedom offeringA review of Ms***’s account confirms that on July 8, 2015, she activated number ending in *** on her above accountOur records indicate that at the time of activation Ms*** participated in our JUMP! On Demand program wherein she leased an iPhone 16GB device for her above number wherein she agreed to monthly payments of $Further records confirm that Ms*** traded in an *** iPhone Additional records confirm that Ms*** agreed to trathe *** iPhone device for a tracredit of $351.00, wherein $was initially applied toward the SIM card cost including tax, and the remaining amount of $was applied as a credit toward her account balanceMs*** may verify this agreement by reviewing the receipt and the Device Recovery Program Agreement which she signed on July 8, It is important to note that when customers participate in JUMP! On Demand and traequipment, they are not eligible to receive reimbursement for their equipment costs from their previous carrierHowever, customers are eligible to receive reimbursement for their early termination fees from their previous carrierTherefore, when Ms*** applied for reimbursement on August 27, 2015, she was only approved to receive reimbursement for her early termination fee in the amount of $As Ms*** states in her correspondence, a prepaid debit card was mailed to her billing address to reimburse her for the early termination fee totaling $Unfortunately, Ms*** is not eligible to receive reimbursement for her *** iPhone deviceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at*** *** *** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

thank you*** *** Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

August 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated August 25, 2015, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved Mr*** concerns to his satisfactionT-Mobile regrets any confusion to Mr*** regarding his 4G monthly prepaid accountT-Mobile records confirm that Mr*** had a 4G monthly prepaid account with the mobile number ending in ***Mr*** was subscribed to our $Unlimited Talk, Text, and Data with 4G speeds up to 4GBThis plan, like our other prepaid plans, provides service for a period of days at a timePlans automatically renew at the end of the 30th day if funds are available in the account to cover the plan and feature costsIt is important to note that renewal occurs at midnight, based on the time zone of the mobile numberIf funds are not available to cover the rate plan and features cost, service is suspendedOur records indicate that on Mr*** was enrolled into our AutoPayAuto-Pay is a free service that allows T-Mobile customers to pay their bills automatically every month with a credit or debit cardOn July 14, 2015, Mr*** direct payment made using his AutoPay was made in the amount of $Exactly thirty days after, on August 13, 2015, a payment was made from Mr*** AutoPay at 3:AMOn August 13, 2015, Mr*** canceled his mobile number at 3:PMIt is important to note that Mr*** may request to cancel his AutoPay with our Prepaid Customer service or online at mytmobile.comPlease be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” However, in an effort to amicably resolve this matter, on August 27, 2015, T-Mobile processed Mr*** refund in the amount of $Please allow three to five business days for the refund to reflect on Mr*** financial institutionAs an additional courtesy, on August 27, 2015, T-Mobile mailed a prepaid refund card in the amount of $Mr*** his taxesPlease allow seven to ten business days for mailingMr*** accepted this as a resolution to this matterAs of August 27, 2015, Mr*** 4G prepaid monthly account remains canceled with a zero balanceT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

April 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 31, 2016, regarding the above-referenced accountT-Mobile regrets any billing concerns that Ms*** has experiencedOur records indicate that on May 8, 2014, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an LG GhandsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsBased on her personal credit history at the time of Ms***’ purchase, she was not required to make a down payment; however, she agreed to pay the taxes on the full retail price of the handsetMs*** then agreed to a series of monthly installments in the amount of $18.70, which first appeared on the billing statement dated July 5, 2014, to be paid in full with the billing statement dated July 5, Please note that Ms***’ EIP payments continued to bill normally, and by the billing statement dated September 5, 2015, the remaining EIP balance had been reduced to $On September 16, 2015, Ms*** remitted an additional payment in the amount of $to her EIP balance on her LG GhandsetIt is very important to note that this was the only additional payment made towards Ms***’ EIP for her LG GhandsetA look at the billing statement dated October 5, 2015, Ms***’ reduced EIP balance was $112.30, including the additional $payment as well as the standard $payment from the September billing statementSince then, Ms***’ EIP for her LG Ghandset has continued to bill normally for the past six billing statements, and the past five payments of $have reduced the balance owed by $93.50, to a revised balance of $Please note that Ms***’ final full payment of $is included in her current billing statement dated March 5, 2016, in the amount of $158.38, which was due by March 25, Please note that Ms***’ final $payment for her handset will be billed to her billing statement dated April 4, Thereafter, Ms***’ handset will be paid in full and the LG Ghandset will no longer show on her monthly billing statementsUpon corresponding with Ms*** regarding this matter, she indicated that she received varying information regarding the balances owed for her handsetsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our Customer CareAs a courtesy to Ms***, and in an effort to amicably resolve this matter, T-Mobile issued a credit to Ms***’ account in the amount of $50.00, reducing the account balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

September 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 1, 2017, regarding the above-referenced account. T-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concern has been resolved to her satisfaction T-Mobile regrets any inconvenience Ms*** may have experienced in regard to upgrading her handset and we appreciate the opportunity to address her concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care. Please be advised that individuals who choose to activate post-paid service with T-Mobile are required to provide their social security number and consent to a check of their personal credit. Similarly, any post-paid customers who wish to purchase new equipment and finance it through our Equipment Installment Program (“EIP”) are also required to consent to a check of their personal credit. Based on an individual’s personal credit history, as reported by the three major credit bureaus and perhaps with assistance from one of several secondary bureaus, a decision is made about the number of lines a new customer qualifies for or any required deposit per line of service. In addition, for any customer asking to use the EIP program to finance equipment, the credit check provides information about what T-Mobile can offer that individual for financing terms T-Mobile records indicate that on July 21, 2017, Ms*** activated her account. It is important to note that T-Mobile records do not indicate that at any time, Ms*** was advised that she would not have a down payment for equipment purchases. As mentioned above, any down payment required, is based on the customers personal credit. T-Mobile records confirm that Ms*** is not well-qualified and therefore subject to a down payment when purchasing a handset. Nevertheless, as a means to amicably resolve Ms***’s concerns, on September 5, 2017, T-Mobile offered as a one-time courtesy, to designate Ms***’s account as well qualified so that she may purchase a handset and add a new voice line of service with a zero down payment, or the lowest down payment available based on the handset she purchasesT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Carlos T*** Executive Response

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** ***, ** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above-referenced account. T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any concerns experienced by Mr*** regarding his tradeviceAccording to our records on May 21, 2017, Mr*** activated his account purchasing a Apple iPhone Plus 32GB and accessories through our Equipment Installment Plan (“EIP”)During his purchase he brought in a AT&T branded Apple iPhone 6S 64GB device and was offered a trade in value of $178.00, which was accepted; $was applied towards the down payment and taxes for his new equipment and accessories and the residual of $was applied as a bill credit towards his account It is important to note that the traof a device within the retail store is a final transaction. Pursuant to the agreement signed at the time of the trade-in, Mr*** agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions” Please be advised that the above information applies even when cancellation of service is requested and processed within the purchased handset’s return period. T-Mobile retail stores and our dealer locations do not retain tradhandsets; they are sent daily to CWork Solutions, LP, the third-party company that facilitates our traprogram. As such, although T-Mobile regrets any inconvenience to Mr***, we are unable to return his handset as it is no longer in the possession of the store where he activated service On June 3, 2017, T-Mobile records confirm that Mr*** returned his T-Mobile iPhone Plus and accessories, receiving a credit on his account for the $trade in value that was applied towards the down payment less a $restocking fee T-Mobile sincerely regrets that Mr*** had anything but a Un-Carrier experience while working with our Retail teamWe make every effort to be professional and courteous, while putting our customers firstThat’s part of our core Un-Carrier values that we strive to live by each and every day Therefore, as a courtesy for the experience Mr*** has encountered, and in an effort to amicably resolve his concerns, T-Mobile has issued a credit towards his account for the monthly recurring charges from May 21, 2017, through June 4, 2017, and for the $restocking fee, leaving with a credit balance of $Additionally, T-Mobile has requested that the credit balance be sent to Mr*** in the form or a prepaid debit card and should be delivered in ten business daysThis will leave Mr***’s account closed with a zero balance Again, we apologize for the inconveniences this has caused Mr*** and appreciate the opportunity to address his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

Complaint: ***
I am rejecting this response because: T mobile calls me Ms *** in the first sentenceThen later on in the page they say that Mr.*** account was credited when it should have been mineIf they want to say they prorated the bill then technically when they gave the back to me they would owe me moneyI have also called the CEO office back many times to try to reach them back and left voicemail and no returnI have audio left on my voicemail the first time they called and they gave a number and extension with a name to call back and I have many times and left a voicemail
Sincerely,
*** ***

January 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence January 18, 2018, regarding the above-referenced file numberPlease be advised that we have made several attempts to contact Ms*** at the number provided on the complaint, however our attempts have been unsuccessful
It is important to note that T-Mobile was not provided with Ms***’ T-Mobile account number and/or mobile phone number, and as such, we were unable to complete our investigationT-Mobile would like the opportunity to resolve this matter amicably with Ms***; therefore, she may contact me at the number below if she wishes to discuss this matter
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Rochelle M***
Executive Response

Complaint: ***
I am rejecting this response because: I have yet to receive a copy of the final bill and itemization, despite requesting oneI believe I was intentionally targeted and harassed and still want reimbursement for having to switch carriers as a resultThis issue has also cost me time and energy and emotional distress
Sincerely,
*** ***

I have accepted the response from T-MOBILEThere's no words left for me to say.I think that their actions and words have spoken for themselves
*** ***

Complaint: ***I am rejecting this response because: I received an email through the Revdex.com on Friday morning August in regards to a situation with T-Mobile. In the email I received an offer from T-Mobile to cover the difference that was being disputed. I would like to accept T-Mobile's offer but in the original email a MrRuben A*** stated that I had till September 1, to accept his offer, and that he had tried to contact me on numerous occasions. I have the original email saved in which I received from MrA*** dated August in which he wanted to setup an appointment with me. I called him back that evening and left him a voicemail. I tried to call him back on Thursday August but when it went to his voicemail, I did not want to leave another voicemail, and wanted to give him a chance to call me back. On Friday morning August 21, I received a new email from the Revdex.com from T-Mobile from MrA*** which laid out the parameters for the agreement. I called his number back today and left him a second voicemail and even emailed the email address that is attached to his original email to me. I have not heard anything from anyone at T-Mobile about my situation.Sincerely,*** ***

August 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 24, 2017, regarding the above-referenced account. T-Mobile regrets that Mr*** experienced concerns with our T-Mobile Tuesdays offer for a free basic oil change from Meineke. T-Mobile Tuesdays is our way of giving customers the proper thanks they deserve for being with T-Mobile. T-Mobile Tuesdays is an app that thanks our customers by hooking them up with free stuff on a weekly basis. Every week, on Tuesday, customers will receive three gifts and the chance to win one of three amazing prizes from our featured partner of the week. There are no strings or hoops to jump through to participate. Gifts and features prizes are available every Tuesday from 5:a.mET to Wednesday 4:a.mETCustomers must access their T-Mobile Tuesday app during this time to claim their free gifts and for a chance to play to win prizes. Gifts and prizes have limitations, or restrictions, which are clearly called out in the redemption process Terms and Conditions. This past Tuesday, in addition to the other offers we provided our customers with the T-Mobile Tuesday offers, T-Mobile partnered with Meineke to allow our customers to receive a free basic oil change. There was an issue where customers booked appointments at non-participating locations, or they were turned away from non-participating locations. In these cases, Meineke is sending an email to these customers thanking for selecting the T-Mobile Tuesday offer. The email will ask customers if they would like Meineke to reschedule them for an oil change at a participating location. If a customer chooses “yes”, they will be manually rescheduled for an oil change at a participating location with the help of someone from the Meineke call center. Please be advised that not all Meineke locations were participating locations. The oil change included a standard oil filter, and up to five quarts of 5W20, or 5Woil, at participating locations only. The redemption code must be presented at the time of the estimate. This offer is not valid with any other offers, special order parts, or warranty work. The offer was limited to one offer per person. The offer does not have a cash value. T-Mobile regrets that Mr*** was unable to locate a participating location and we encourage him to contact Meineke to find a participating location. Customers have until September 30, to redeem the free oil change As a gesture of goodwill, on August 22, 2017, T-Mobile issued a $credit to Mr***’s account due to his dissatisfaction with the T-Mobile Tuesday offer. T-Mobile respectfully declines to issue additional credits to Mr***’s account for this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

October 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated October 21, 2016, from *** *** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the accountWe regret any issues Mr*** experienced while upgrading his device with the JUMP! programIt is important to note that the traof a device within the retail store is a final transactionPursuant to the agreement signed at the time of the trade-in, Ms*** agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”T-Mobile further regrets any inconvenience to Mr*** with respect to his Samsung Galaxy Note handsetAs has been widely reported, Samsung announced a world-wide recall of their highly regarded and newly released Galaxy Note Upon learning of the recall, T-Mobile put several processes in place to facilitate the return of any Note handsets that our customers have in handAs you can imagine, this process was developed quickly as we learned of the recall and rolled out to our retail stores immediatelyWe certainly apologize if one of our employees failed to follow that process for Mr***However, in an effort to amicably resolve Mr***’s concern T-Mobile has offered to send out two free certified pre-owned Samsung Galaxy Note 32GB handsetsMr*** agreed and has requested for a white Note and a black Note Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJuan B*** Executive Response

August 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 9, 2017, regarding the above-referenced accountWe are pleased to report that upon speaking with Ms** ** ***, she confirmed that this matter has been resolved to her satisfaction
T-Mobile regrets Ms** ** ***’s billing concernsOur records confirm that Ms** ** *** canceled her account on June 2, 2017, when she ported her mobile number to another service providerIn Ms** ** ***’s letter to your office, she indicated that the she submitted final paymentHowever, Ms** ** ***’s account was billed in arrears and as such, the payment made on May 26, 2017, was applied to services used through April 23,
Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleMs** ** ***’s billing cycle ran from the 24th of one month to the 23rd of the following monthAccordingly, Ms** ** *** was billed through June 23,
The billing statement dated June 23, 2017, consists of a past due balance of $for the billing period of April 24, 2017, through May 23, 2017, new charges totaling $for monthly access charges for the billing period of May 24, 2017, through June 23, 2017, applicable taxes, and feesIncluding the past due balance, the total amount due was $117.48, which had a due date of July 16, It is T-Mobile’s position that these charges are valid and owed
However, as a courtesy to Ms** ** ***, T-Mobile had issued a credit to the account in the amount of $for the pro-rated charges incurred through the date of cancelationAdditionally, our records indicate that on July 7, 2017, a $payment was remitted to the account, which left a remaining balance of $Nevertheless, in an effort to amicably resolve this matter, T-Mobile has applied a $credit to Ms** ** ***’s accountTherefore, Ms** ** ***’s account remains closed with a zero balanceT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V*** Executive Response

Complaint: ***
I am rejecting this response because: they offer me something and they can gime the benefit becouse they don't know what is the program
Sincerely,
*** ***

Tell us why here... February 2, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May
Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 27, 2018, regarding the above-referenced account. T-Mobile regrets any billing concerns Ms*** has experienced. T-Mobile records indicate Ms***’s completed a damage claim for her handset on September 18, 2017, and was provided instructions and a prepaid return mailing label to return the handset within days. As T-Mobile did not receive the damaged handset, Ms***’s account was charged a non-return fee of $on November 8, 2017. Ms*** was sent a billing statement dated November 8, 2017, in the amount of $608.29, which consisted of a past due balance of $for services from October 9, 2017, through November 8, 2017, new monthly recurring charges of $for services from November 9, 2017, through December 8, 2017, as well as the non-return fee of $associated with the damaged handset. Following a payment of $on November 24, 2017, Ms*** was sent a billing statement dated December 8, 2017, in the amount of $which consisted of a past due balance of $was well as new monthly recurring charges of $for services from December 9, 2017, through January 8, 2018, which was due on January 1, 2018. On December 20, 2017, T-Mobile receives Ms***'s damaged handset and a credit was issued to the account in the amount of $419.75. Following a payment of $101.39, Ms*** was sent a billing statement dated January 8, 2018, in the amount of $232.73, which consisted of a past due balance of $119.96, as well as new monthly recurring charges of $119.96. As of the date of this letter, the charges of the non-return have been waived and Ms***'s account reflects a balance of $232.73, which is due on February 16, 2018. T-Mobile regrets any inconvenience to Ms*** and we appreciate the opportunity to address her concerns.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Ronnie A***Executive Response

May 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 11, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile’s goal is to provide exceptional service for all of our customersWe sincerely regret any inconvenience Ms*** experienced regarding her final billing statement and the inability of utilizing her iPhone Plus devices with a different service provider
T-Mobile has reviewed the account and we found that on April 16, 2017, Ms*** cancelled the account when she ported her mobile number ending in to another service providerPlease be advised that Ms***’s billing cycle ran from the 3rd of one month to the 2nd of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through May 2, As such, Ms***’s final billing statement dated May 3, 2017, had a balance of $which consisted of monthly recurring charges, applicable taxes and fees billed from April 3, 2017, to May 2,
As a courtesy to Ms*** and in an effort to amicably resolve this matter, on May 16, 2017, T-Mobile issued a credit to the account in the amount of $for the charges incurred from April 3, to May 2, As a result, the account remains closed with a zero balance
It should be noted that while an unlocked iPhone Plus from T-Mobile may work on an alternate wireless network, we are unable to guarantee the full functionality of that device based on certain hardware or software incompatibilities between carriersAs such, we respectfully decline any further compensation regarding this matterT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Aika A*** Executive Response

April 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 29, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Ms*** and resolved the matter to her satisfaction
T-Mobile regrets any concerns Ms*** has experienced regarding her attempt to participate in a recent promotional offerPlease note there were several eligibility requirements for T-Mobile’s March Samsung Free promotional offer including customers being required to traa device and transfer their mobile number from their previous carrier
According to our records, on March 23, 2017, Ms*** entered into a JUMP! On Demand (“JOD") lease for a Samsung Galaxy Shandset wherein she agreed to monthly lease payments in the amount of $Records confirm that, as Ms*** did not traa device, she did not meet the above-referenced eligibility requirements
Nevertheless, in an effort to amicably resolve the matter and upon speaking to Ms***, on April 3, 2017, T-Mobile agreed to close the JOD lease for the Samsung Galaxy ShandsetAdditionally, at that time, T-Mobile applied a credit in the amount of $toward Ms***’s account for the JOD lease payment which was reflected on the billing statement dated March 24, Pursuant to our conversation, Ms*** confirmed the matter is resolved and she has no further concernsMs***’s account remains active with a balance of $which consists of monthly access charges, applicable taxes, and fees from the billing statement dated March 24, 2017, and is due on April 16,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer CareWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

July 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 6, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Ms*** concerns have been addressed and resolved to her satisfaction
T-Mobile regrets any concerns Ms*** may have regarding her accountT-Mobile records indicate that on May 18, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SEdge 32GBPlease be advised that at the time of purchase Ms*** added the JUMP! featureThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceCustomers enrolled in JUMP! are provided with unlimited opportunities to upgrade the device they enrolled in JUMP! with no waiting period
Please note that on April 15, 2017, Ms*** completed a JUMP! upgrade and purchased a Samsung Galaxy Sunder our EIP offeringPlease be advised that Ms*** traded in her Samsung Galaxy SEdgeHowever, T-Mobile records confirm that the traSamsung Galaxy SEdge was received physically damaged; as such the tracredit was not issued to the account
Nevertheless, as a gesture of goodwill and in an effort to amicably resolve this matter, on July 10, 2017, T-Mobile honored the tracredit of $This credit covered the remaining EIP balance owed for the Samsung Galaxy SEdge of $Please note that the remaining balance of $was applied towards the Samsung Galaxy S8’s EIP balance, reducing the EIP balance to $
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response