T-Mobile Usa Inc

September 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 19, regarding the above-referenced accountT-Mobile is pleased to inform you that we have addressed Mr***’s concerns to his satisfactionT-Mobile is always looking to assist our customers with upgrading to the hottest and latest devices in the industry at affordable pricesWe regret Mr***’s concerns with our iPhone Trade Up offerOn September 9, 2016, T-Mobile began offering a phenomenal “iPhone Trade-Up” offer for new and existing postpaid customers who tratheir fully paid off iPhone or abovePlease note that on September 15, 2016, the program was updated and customers are required to sign up for T-Mobile ONE rate planCustomers that purchase a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tratheir fully paid off iPhone from any carrier will receive monthly EIP bill credits to reduce the total cost of the new iPhone Our records indicate on September 16, Mr*** took advantage of our iPhone Traoffer and placed an order for an iPhone 128GB Jet Black device for the line ending in *** at which time he traded in an Apple iPhone devicePlease note, although Mr*** was required to change his rate plan to our new T-Mobile ONE, as courtesy T-Mobile allowed him to remain on his current rate planHowever, in our conversation with Mr***, he expressed concerns regarding the additional orders he wished to place as he had been advised he needed to change his rate plan to T-Mobile ONE plan to take advantage of our iPhone Trade Up offerPlease note, our iPhone Trade Up was only available for a limited time and as such it ended on September 25, Nonetheless, in an effort to amicably resolve Mr***’s concerns, on September 26, although the iPhone Trade up offer is no longer available, we agreed to fulfill Mr***’s orders and applied the tracredits as follows: • Instant trade- in credit of $and a $one-time credit once we receive Mr***’s iPhone 5s tradevice on order *** for an iPhone Plus 128GB Silver device• $instant tracredit and a $one-time credit once we receive Mr***’s iPhone 6s tradevice on order *** for an iPhone Plus 128GB Jet Black device• $instant tracredit and a $one-time credit once we receive Mr***’s iPhone tradevice on order *** for an iPhone 128GB Jet Black deviceAdditionally, we agreed to not change Mr***’s account to our T-Mobile ONE rate planMr*** accepted the instant tracredits and the deferred credits as resolution to his concernsMr***’s account remains active with a balance of $due on September 26, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

February 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 9, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Ms***, and that she has designated Mr*** as an authorized user of the accountWe are pleased to report that upon speaking with Mr***, he confirmed that T-Mobile had resolved this matter to his satisfaction
T-Mobile regrets Mr*** concerns regarding the status of the “iPhone Trade-up” offer and insurance claimT-Mobile records confirm that on September 19, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a new Apple iPhone Plus handset
It is important to note that at the time of purchase, T-Mobile was offering the “iPhone Trade-Up” offer for new and existing postpaid customers who tratheir fully paid off iPhone or abovePlease note that customers were required to sign up for T-Mobile ONE rate planCustomers that purchase a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tratheir fully paid off iPhone from any carrier will receive monthly EIP bill credits to reduce the total cost of the new iPhone
Those that traan iPhone 6, Plus, 6S, or 6S Plus will receive the phone at no cost after a tracredit and monthly EIP bill credits for a total value of $Should customers choose the Plus size model there is a cost increase of $
Regretfully, as of the date of this letter, T-Mobile has no record of receiving Mr***’s Apple iPhone handsetWhile it remains T-Mobile’s position that Mr***’s tradevice has not been received to T-Mobile, as courtesy and in an effort to amicably resolve this matter, T-Mobile has applied a $credit to the Apple iPhone Plus EIP balance equal to the full value of the iPhone Traoffer
Please note that on January 16, 2017, the mobile number ending in was placed on a seasonal suspension as the end user was overseas and did not wish to incur international roaming chargesFurther review of the account indicates that on February 4, 2017, Mr*** processed an insurance claim for the mobile number ending in Regretfully, Assurant, the insurance provider for the line ending in 9547, declined Mr***’s claimIt is important to note that Assurant and T-Mobile are separate companies, each with separate policiesT-Mobile would like the opportunity to further assist with this matter; however, as of the date of this letter, Mr*** has decided to cancel the line of service
Pursuant to a conversation with Mr***, he confirmed that T-Mobile had resolved these concerns to his satisfactionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V***
Executive Response

Complaint: ***
I am rejecting this response because: I have not spoken to Mr P*** to address my issuesI too have called him back more times that he has reached out to me and we seem to be contacted on late hours and he does not contact us during times requested by emails.
Sincerely,
*** ***

November 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 24, 2016, regarding the above-referenced account number.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location
T-Mobile records reflect that Mr*** purchased a Samsung Jhandset on June 7, 2016. By purchasing T-Mobile equipment, Mr*** a one-year Limited Warranty provided by the manufacturer of his/her device. Upon review of Mr***’s account this warranty has been extended as he subscribes to the optional Premium Handset Protection (“PHP”)/JUMP! featureDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
T-Mobile records confirm that the Samsung Jhandset was placed on backorder at the time Mr*** requested a replacement
In order to amicably resolve Mr***’s concerns we have agreed to send him a new Samsung Jhandset and Mr*** will be required to return her handset to our Executive Office to complete the exchange within days
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher R***
Executive Response

June 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Ms*** and resolved the matter to her satisfaction
T-Mobile regrets any concerns Ms*** has experienced regarding her T-Mobile account and her request for a mobile device unlock (“MDU”)T-Mobile records confirm that, on May 25, 2015, Ms*** purchased two iPhone handsets and an iPhone Plus handset through our Equipment Installment Plan ("EIP") program wherein she was required to remit a down payment in the amount of $670.97, to pay the taxes on the full retail price, and agreed to monthly installments in the amount of $
Records confirm that, on June 23, 2016, a payment in the amount of $posted to Ms***’s account which satisfied the balance from her billing statement dated June 7,
If a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementOn July 4, 2016, Ms*** cancelled her T-Mobile account when she transferred her mobile numbers to another service providerAs this was prior to the completion of the above-referenced EIPs, the remaining accelerated balances were assessed to Ms***’s account as charges which were reflected on her final billing statement dated July 7,
Ms***’s final billing statement dated July 7, 2016, consisted of monthly access charges, accelerated EIP balance charges, applicable taxes, and fees for a total balance of $which was due on July 27,
Due to continued non-payment, on October 2, 2016, Ms***’s account was transferred to the third-party collection agency, AmSher, for collection of the outstanding balanceOn March 20, 2017, a payment in the amount of $posted to Ms***’s account reducing the total balance owed to $As of that time, Ms***’s account remains closed as “settled in full”
MDUs are available to customers who meet our eligibility requirementsOne of these requirements is that the account remains in good standing in order to qualify to receive an MDUAs this requirement was not met, Ms*** is ineligible to receive an MDU for her devices
Nevertheless, as a courtesy to Ms*** and upon speaking to her on May 26, 2017, T-Mobile agreed to complete the MDU for Ms***’s iPhone handset with an International Mobile Equipment Identifier number of ***Pursuant to our conversation, Ms*** confirmed the matter is resolved and she has no further concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much for your help in this matter I had many communications with TMobile and only after involving the Revdex.com did the company want to resolve my issueDiana J***, Srexecutive of customer service called and emailed me to help resolve this issue I have a new note in my possession and have returned the loaner phone for full refund without incurring the insurance deductible
Sincerely, *** ***

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated May 25, 2016, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets Ms*** experienced issues in regards to her coverage and T-Mobile billPlease be advised that T-Mobile is unable to guarantee coverage in any location as that there are several factors that may interfere with actual service, quality, and availabilityT-Mobile records indicate that on February 16, 2016, Ms*** activated service with T-Mobile and took advantage of our JUMP! On Demand lease offering with the lease of an Apple iPhone Ms*** agreed to a series of monthly installments in the amount of $and the purchase option price of $if the handset is not returned to T-Mobile after the month lease agreementOur records indicate that on February 18, 2016, Ms*** cancelled her T-Mobile service by transferring her T-Mobile phone number to another service providerOn March 22, 2016, T-Mobile issued a billing statement in the amount of $which included the amount of $for JUMP! lease accelerated charges and purchase option price for the Apple iPhone and the amount of $for services rendered, taxes and fees from February 18, 2016, to March 17, On April 25, 2016, T-Mobile added a bill credit in the amount of $as a gesture of goodwill reducing the above-mentioned balance to the amount of $Please be advised that on April 25, a four-part payment arrangement was set up by Ms*** and as a result she was charged a $payment arrangement convenience fee making her newly revised balance the amount of $Please note that on May 8, 2016, and May 20, 2016, Ms*** received two credits totaling the amount of $for the State of Texas state and local tax , making Ms***'s newly revised balance the amount of $In order to amicably resolve this matter and to help Ms*** avoid having her T-Mobile account sent to an outside collection agency, T-Mobile can offer her a payment extension in which she will have until August 25, 2016, to pay the full balance of $If Ms*** would like to take advantage of this offer, she can contact me at the information provided belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

June 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Name: *** *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above-referenced accountPlease note that the account holder of record is *** *** *** and Mr*** *** is listed as an authorized user on the account
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Mr*** may have encounteredT-Mobile appreciates the feedback Mr*** has provided as it allows us to take the necessary steps to improve future customer experiences
The above account was activated on November 20, and subscribed to the T-Mobile ONE @Work rate plan for $per month on the first two lines and $per month for each additional lineT-Mobile records confirm that four voice lines were added to the account, however it has been confirmed that two of these lines were transferred from active accounts to this new account and one line was converted from a T-Mobile prepaid accountTherefore, of these four lines, only one was a new activation
From November 18, through November 22, 2016, eligible customers who activate two voice lines on T-Mobile ONE or a qualifying Simple Choice rate plan were able to get up to two additional lines for freeAs can be expected, there are several eligibility requirements some of which were met and others were notFor new accounts, a total of four new lines, which must include at least two voice lines, must be activated in order to qualify for this offerBecause this new account did not have four new lines at activation, it did not qualify for the offerT-Mobile regrets any confusion Mr*** may have encountered
Please note that this account was canceled on March 30, While it is T-Mobile’s position the account was accurately billed, in an effort to provide a truly un-carrier experience, we volunteered to waive the remaining balance owed on the final billing statementOn May 27, 2017, a credit of $was applied to the account which remains canceled with a zero balanceA revised final billing statement will be issued after June 20, and sent to the address on the account
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G***
Executive Response

Complaint: ***
There's one more problem they took our old phones and said they were paying them off and my understanding from *** they haven't heard from T-Mobile I don't have the phones and don't know what to. They won't reimburse for the phones then shouldn't I get the phones back I am very upset that you closed this account when I replied twice in the same day I received the last email. I tried calling Allyson twice to which no prevail of a return phone call from her. I have the *** bill to which I received today and will be mailing it to Allyson in the next day or two. I have a new phone number which is *** if you wish to give to her and she can call me. I plan on resolving this by getting my phones paid that they took from me. Thanks *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to reverse the un-concented credit check and to refund the payment in full is satisfactory to me
I do not agree with the remaining filler terms and descriptions used, but will agree to terminate this complaint upon full satisfaction of the credit check reversal and full refund
Sincerely, *** ***

April 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced accountWe regret that Mr, *** attempts to contact our office were unsuccessful and T-Mobile will make every effort to address his concerns within this letter
As mentioned in our correspondence to your office dated April 12, 2017, T-Mobile ensured that Mr***’s account is properly subscribed to the Friends and Family Two Lines On Us promotion and that going forward he will continue to receive the two promotional bill credits in the amount of $each per lineTherefore, his estimated monthly recurring charge will be approximately $including applicable taxes and fees
Additionally, on April 20, 2017, T-Mobile issued an additional one-time courtesy credit of $for the Friends and Family Two Lines On Us promotion, leaving the account with a zero balanceT-Mobile regrets any inconvenience to Mr*** and we appreciate the opportunity to resolve this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Aika A*** Executive Response

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 27, 2016, regarding the above-referenced accountT-Mobile regrets any frustration that Mr*** may have been experienced in regards to his refundT-Mobile records confirm that on May 5, 2016, Mr*** activated a post-paid account with his mobile number ending in *** on the Simple Choice North America rate plan, which for $per month, includes unlimited talk, text and data, with two (2) gigabytes (GB) of that data provided at up to 4G/LTE speeds depending on device capabilityPlease be advised that upon activation postpaid customers are assigned a credit class which determines the requirement of a deposit and/or whether or not a down payment is needed to purchase a handset on either an Equipment Installment Plan or Jump! On Demand; two of T-Mobile’s financing options for new handsetsIt is important to note that T-Mobile determines a customer’s credit class based on information obtained from a third-party credit inquiry from either TransUnion and EquifaxT-Mobile records confirm that based on Mr***’s credit at the time of activation he was required to remit a deposit in the amount of $Please be advised that security deposits may be used as an account credit after months of one-time payments, or at the time of cancellation to absolve or reduce any outstanding balance owedIt is important to note that all newly activated accounts are provided with a day return period in which a customer may use the service to see if it meets his needsPursuant to T-Mobile policy customers who cancel within the return period will have the deposit released to the open balance and the refund request submitted at the time of cancellationOnce the refund is approved the customer will receive their refund via pre-paid debit card within to business days after mailingOn May 5, 2016, T-Mobile records confirm that Mr*** transferred his mobile number from his newly activated post-paid account to a T-Mobile pre-paid accountAt that time Mr*** $deposit released to his account resulting in a $credit balancePlease note that Mr***’ billing statement dated May 6, 2016, carried a total credit balance of $Mr*** was assessed $in current statement charges for monthly access, and applicable taxes and fees for services on May 5, T-Mobile records confirm that Mr***’ was issued a credit in the amount of $on May 26, 2016, resulting in a credit balance of $and his refund requestedAdditionally, Mr***’ refund request was approved on June 4, and a pre-paid debit card was sent out to his address of recordPlease allow 7-business days for receiptAt this time Mr***’ account remains closed with a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

Revdex.com:
Complaint resolved and satisfied.Sincerely, *** **

February 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 7, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter T-Mobile regrets any inconvenience Ms*** has experienced in regards to the billing on her accountA review of Ms***’s final billing statement dated December 14, 2015, reflects charges for the mobile internet line ending in *** from November 14, 2015, through December 13, 2015, as well as the monthly charge of $for the Samsung Galaxy S32GB Equipment Installment Plan(“EIP”), and $for the Samsung Galaxy Tab EIPAdditionally, this billing statement consisted of a past due balance of $which represented the $and $EIP charges for the prior monthMs*** remitted a payment for these charges on January 26, 2016, in the amount of $T-Mobile views this final balance as validNevertheless, in an effort to amicably resolve this matter, on February 8, 2016, T-Mobile refunded Ms*** $in the form of a prepaid refund card mailed to the billing address on filePlease note it may take seven to ten business days to receive the refund in the mailMs***’s account will remain closed with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext.*** Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

March 5, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** ***T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No***To
Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 20, 2018, regarding the above-referenced account. Please be advised that the T-Mobile account holder of records is *** *** and he has designated *** *** as an authorized user of the account. T-Mobile regrets any equipment purchase concerns Ms*** has experienced. T-Mobile records indicate Ms*** purchased the following equipment at one of our retail locations on January 28, 2018, for a total of $340.78:• A Samsung Galaxy J handset for $225.00, • A tempered glass screen protector for $39.99, and• A protective case for $34.99.At the time of Ms***’ purchase of a new handset and accessories, T-Mobile provided a 14-day return period which allowed her to use the equipment and purchased accessories to see if it meets her needs. If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange. Please note that Ms*** was provided a copy of T-Mobile’s return policy on her original purchase receipt. As Ms***’ attempt to return the purchased accessory was outside of the 14-day return period provided, her return was not completed on February 19, 2018. Further, it is important to note our customers have more ways to self-serve than ever and we want to encourage that. So, T-Mobile has taken a step in that direction by changing the way we handle some upgrades in-store and in Care. For the fraction of our customers who are not redeeming a JUMP! or JUMP! On Demand upgrade, we have added a $charge for assistance in the upgrade process. As Ms*** did not completed a JUMP! or JUMP! On Demand upgrade, she was charged the associated charge.However, in an effort to amicably resolve Ms***’ concerns, T-Mobile offered a refund to her financial institution in the amount of $towards the cost of the two purchased accessories, the upgrade support fee, and applicable taxes. Ms*** accepted this offer as resolution in full. Ms*** can expect to receive the refund within five business days. As of the date of this letter, Mr***’s account remains active and reflects a zero balance. T-Mobile regrets any inconvenience to Mr*** and Ms***, and we appreciate the opportunity to address their concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Ronnie A***Executive Response

May 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 12, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that Ms*** may have experienced regarding her serviceIn Ms***’ letter to your office, she indicates that she is not able to use service with her handsets in or around her homeUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
Please be advised that T-Mobile records confirm that there are currently network modernizations being performed in Ms***’ area, which may affect services in this area while the enhancement are underwayWhile T-Mobile is unable to guarantee coverage, in an effort to amicably resolve this matter, on May 22, 2017, T-Mobile offered a one-time courtesy credit in the amount of $Ms*** is welcome to contact me at the number below and or via email at ***@T-Mobile.com within days of this letters date to take advantage of this offerT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is beyond satisfactory to meThe T-Mobile Rep was extremly helpful and kindI will continue to be a T-mobile customer and give them a out of customer service mark!Sincerely, *** ***

June 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated May 25, 2016, regarding the above-referenced accountT-Mobile does regret any inconvenience experienced by Mr*** regarding his recent bill statement including international long distance chargesMr***’s Stateside International Family feature was removed on April 14, 2016, due to an inadvertent errorT-Mobile regrets that Mr***’s international feature was removed without his knowledgeMr***’s bill statement dated May 14, included $15,of international long distance chargesT-Mobile corrected Mr***’s account when a credit was applied on May 23, in the amount of $15,thus updating Mr***’s balance to $This balance was comprised of his monthly recurring charges and monthly installment charges Additionally, Mr***’s Stateside International Family feature was re-added on May 23, In an effort to amicably resolve this matter, T-Mobile has applied a total of $in additional courtesy credits to Mr***’s accountMr***’s balance is now $At the time of our conversation with Mr***, he was aware and accepted our additional compensation as an amicably resolutionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

March 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: ***
***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 27, 2016, regarding the above-referenced account.
T-Mobile regrets any concerns to Ms*** regarding our handset promotions. SCORE is a $per month feature that can be added to a customer account which allows the customer to upgrade their equipment at a discounted cost. The program provides customers the opportunity to select an entry level smartphone at no cost after six (6) months of SCORE payments. After months of SCORE payments, customer can select either a free entry level smartphone or special pricing on any available handset. This program is available to postpaid and Simple Choice Pay in Advance type accounts. SCORE can be added at any time and is available in all sales channels
T-Mobile records indicate that Ms*** added the SCORE feature to her account on September 7, 2015. As she had completed six consecutive SCORE payments, Ms*** is eligible for the free entry level phonePlease note all handset selection is subject to availability and all devices may not be available in all locations or may be available in limited quantities. We are sorry that Ms*** was not pleased with our stock availability.
However, in an effort to amicably resolve this matter, on February 27, 2016, T-Mobile offered Ms*** an HTC Coolpad Rogue and an Evolve at no charge to her. In addition, T-Mobile removed the $SCORE feature per Ms***’s request. Ms*** accepted this as a resolution to this matter. T-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response