T-Mobile Usa Inc

April 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 29, 2016, regarding the above-referenced accountWe are pleased to report that upon speaking with Mr*** we were able to resolve his concerns to his satisfactionWe regret any confusion that Mr*** had regarding the billing options available to himT-Mobile records confirm that on August 9, 2013, Mr*** activated the above account and subscribed to our paperless billing servicePlease note that paperless billing is a free service that allows customers to receive their billing information in a secure online channel hours a day, seven days a weekCustomers receive free email and/or text message (“SMS”) notification when their bills are viewable on My.T-Mobile.comAs of March 28, 2016, Mr*** unsubscribed from paperless billing and will begin to receive a free paper billing statement which will include a summary of all charges including his Equipment Installment Plan (“EIP”) balancesHowever, in the future, if Mr*** would like to receive a detailed billing statement, which would include detailed records of his calls, text messages and data usage, he can subscribe to our detailed billing statement which is $per monthMr*** as agreed to keep the summary of all charges only at no additional costIn Mr*** correspondence to your office, he indicated that he was concerned about his data usageAfter further review we have found that Mr*** mobile number ending in *** is currently subscribed to our gigabytes (“GB”) data with smartphone mobile hotspot service (“SMHS”) feature for $per monthIt is important to note that this feature provides 6GB of combined data, which can be used for either phone or mobile hotspot dataT-Mobile is focused on providing the best network experience for all of our customers, and as a result we may temporarily reduce data throughout speeds for a small fraction of customers who use a disproportionate amount of bandwidthAdditional information about this process can be found in Mr*** Terms and Conditions of service, but T-Mobile reserves the right to reduce data speeds once a user on the account has reached allotted amount of data usage during a billing cycleOnce the allotted threshold is reached, services continue at a reduced rate until the start of the next billing cycleWe appreciate that reduced data throughput may cause usage challenges and that is why Mr*** is provided with a number of options to tracking his data usageUsing a T-Mobile device, he can dial #WEB# (#932#) and presses send to check data usage at any timeT-Mobile will also send Mr*** a free SMS once usage reaches 50% of the allotted data during a billing cycleMr*** is also invited to access his My.T-Mobile.com account webpage to view and monitor all account usage information, including past and current data usageFinally, at any time T-Mobile’s Customer Care representatives are available to supply real time data usage and other account informationFurthermore, T-Mobile records reflect that Mr*** purchased an LG Stylo on January 5, We regret any issues that Mr*** has experienced with his equipmentAt the time of Mr*** purchase for the LG Stylo, T-Mobile provided a 14-day return period which allowed him to use the equipment to see if it met his needsIf the equipment was not acceptable or if Mr*** so chose to upgrade to a different phone, it could have been returned to the original point of sale for a refund or exchangeOur records confirm that Mr*** did not take advantage of the return period mentioned aboveNonetheless, when Mr*** purchased his LG Stylo mentioned above, he was provided with a one-year Limited Warranty, which is provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange ProgramAlternatively, Mr*** can replace his device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsIt is also important to note that, customers are provided a 90-day limited warranty on any accessories provided with the original packaging of their device, which includes the battery and charging cableRecords indicate that on March 22, 2016, Mr., *** contacted our Technical Support team and indicated his device was not holding a chargeAs such, the appropriate troubleshooting was completed and it was determined that the battery for the LG Stylo may have been defectiveAs Mr*** battery was no longer under the 90-day limited manufacturer’s warranty mentioned above, T-Mobile recommended that Mr*** contact the manufacture of his device which is Life’s Good (“LG”)Although it is T-Mobile’s position that Mr*** has been provided with the appropriate replacement options, on March 31, 2016, T-Mobile contacted Mr*** and as a courtesy we offered to exchange his LG Stylo with an alternate device, which was the LG Gat no additional costPlease note that Mr*** accepted this offer and considers this matter resolved to his satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChristina S*** Executive Response

June 22, 2017FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated June 10, regarding the above-referenced account We regret any inconvenience to Mr*** regarding the functionality of his device and we appreciate the opportunity to address Mr*** concerns T-Mobile records indicate that on March 8, Mr*** took advantage of our Equipment Installment Plan (“EIP”) to purchase a Samsung Galaxy S device By purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by Samsung for his device Upon review of Mr***’ account this warranty was extended as he elected to subscribesto the optional $Premium Handset Protection feature During the Limited Warranty period, Mr*** was eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage As such, on March 24, 2013, Mr*** took advantage of our Handset Exchange Program to replace his Samsung Galaxy S device Further review shoes Mr*** replaced his non-working Samsung Galaxy S device three additional times after his first handset exchange.On February 24, 2015, Mr*** took advantage of our EIP and purchased a Samsung Note Edge Black device priced at $and agreed to monthly installments of $ At the time of this purchase, Mr*** elected to subscribe to the optional $JUMP! feature The JUMP! feature provides customers all the coverage offered by our PHP bundle (handset insurance and extended warranty) plus the benefit of traditheir current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that device On September 10, 2015, Mr*** performed a handset exchange for his Samsung Galaxy Note Edge device and an additional exchange on September 17, Further records confirm that on June 7, 2017, Mr*** contacted Customer Care regarding his Samsung Galaxy Note Edge device, and through troubleshooting, we found that his device was in need of replacement However, as the Samsung Galaxy Note Edge was no longer available, an alternate Samsung Galaxy Note device was offered through our Handset Exchange Program, which Mr*** declined Please note, the device offered to Mr*** is two generations newer than his current device and supports all of the newest T-Mobile network capabilities which can significantly improve his experienceWe regret any inconvenience this matter has caused In an effort to amicably resolve Mr***’ concerns, on June 16, 2017, T-Mobile offered a $credit towards the purchase of a new device of his choice Regrettably, Mr*** declined our offer Please note, Mr***’ warranty is still in full effect and our offer to replace his Samsung Galaxy Note Edge with a more updated Samsung Galaxy Note device remains availableShould Mr*** wish to take advantage of our offer, he may contact us at the number listed below or our Customer Care at 800-937- Otherwise, if Mr*** would like a different device, he must purchase new equipment through our Handset Upgrade Program For a price quote on our current selection of equipment he may contact Customer Care at the above number or visit www.T-Mobile.com T-Mobile respectfully declines Mr***’ request to provide additional compensation beyond what was offered when we spoke with him T-Mobile regrets any inconvenience to Mr***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Sal O***Executive Response

March 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid Acct No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated February 19, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have successfully contacted Ms*** and have resolved the matter to her satisfactionWe regret any inconvenience that Ms*** may have experienced with our Post Exchange programOur records indicate that on February 1, 2016, a Post Exchange was processed to replace the non-working Samsung Galaxy Grand Prime associated with the above-referenced mobile numberPlease be advised that as part of our Post Exchange offering, Mr*** was required to return the non-working handset to the National Return Center (“NRC”) firstUpon receipt of the non-working handset, a replacement handset was then shipped to the mailing address provided by Ms***Please be advised that in each replacement handset box, a set of instructions are provided to inform customers as to how to return their non-working equipmentThis includes keeping the original memory card, battery and back cover for use with the replacement handsetNevertheless, upon speaking with Ms*** on March 3, 2016, in an effort to amicably resolve the matter, T-Mobile has agreed to send Ms*** a like-new Samsung Galaxy Skit at no charge as an alternative exchange to be shipped to her mailing addressUpon receipt of the alternate exchange, T-Mobile requests that Ms*** return the Samsung Galaxy Grand Prime to our Executive Office via the prepaid United Parcel Service (“UPS”) label provided to her by our Executive OfficeT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCEmilio S*** Executive Response

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced in regards to her monthly recurring chargesPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care department
T-Mobile records confirm that Ms*** has had an active postpaid account with two voice lines of service since January 25, On July 17, 2015, Ms*** activated a Mobile Internet (“MI”) line of service ending in At that time Ms***’s MI line was subscribed to the Simple Choice North America MI 3GB rate plan, for $30.00, plus taxesAdditionally, at the time of activation, Ms*** qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Tab S deviceMs*** was not required to remit a down payment and then agreed to a series of 24-monthly installments of $per month
On September 25, 2016, Ms*** activated a second MI line of service ending in 0173, on the T-Mobile ONE Tablet rate plan for $75.00, plus taxesMs*** also qualified for and took advantage of T-Mobile’s EIP offering with the purchase of two Samsung JhandsetsMs*** was not required to remit a down payment and agreed to a series of monthly installments of $10.42, per handsetAdditionally, Ms*** utilized T-Mobile’s EIP offering for the purchase of an LG G Pad X tabletMs*** was not required to make a down payment and then agreed to a series of 24-monthly installments of $
It is important to note that at the time of purchase, T-Mobile was offering the September Smartphone On Us promotionAs part of this promotion, customers who purchased a Samsung Jhandset could receive the handset for free, after EIP monthly bill creditsAdditionally, T-Mobile was offering the T-Mobile ONE MI promotionAs part of this promotion, customers who purchased select LG tablets could receive the tablet for free, after EIP monthly bill creditsT-Mobile records confirm that Ms***’s account qualified for both promotions and the account has received credits in the amount of $per month, per line of service, for the Samsung Jhandset, and $per month, for the LG G Pad X tablet
On that day, Ms*** changed her rate plan to the T-Mobile ONE rate plan for $for both voice lines of serviceOn February 24, 2017, Ms***’s MI line ending in was subscribed to the Simple Choice North America MI 6GB rate plan, for $35.00, plus taxesAs Ms***’s MI lines of service are bundled with her voice lines of service; therefore, Ms***’s account receives a monthly credit in the amount of $per MI line of service
Additionally, Ms***’s account is enrolled in AutoPayAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayAs a result of the AutoPay enrollment, Ms***’s account receives a $bill credit, per voice line of serviceTherefore, Ms***’s monthly recurring charges are estimated to be $per month
T-Mobile records confirm that Ms***’s February 24, 2017, billing statement reflected a balance owed of $Additionally, Ms***’s April 4, 2017, billing statement reflected a balance owed of $It is T-Mobile’s position that Ms***’s account is being accurately charged and receiving all qualifying promotional creditsTherefore, we respectfully decline Ms***’s request for credits to be applied to her account balance
In an effort to amicably resolve the matter, upon speaking with Ms***, although it is outside T-Mobile’s 14-day return period, T-Mobile will allow Ms*** to return her Samsung Galaxy Tab S and LG G Pad X devices, in good working condition, within 30-days, directly to my attention at:
T-Mobile USA, Inc
Executive Response
Attention: Diana J***
Menaul BlvdNE
Albuquerque, NM
Upon receipt of the handset, T-Mobile will apply a credit to the account in the amount of $224.15, for the remaining EIP balancesT-Mobile recommends that Ms*** return the handset via a traceable carrier and request a tracking number when shippingAt this time Ms*** has declined this option and advised T-Mobile’s Executive Office that she will keep the equipment and rate plans as they are as of the date of this letterShould Ms*** wish to discuss this matter further or fulfill this offer, she may contact me within 30-days of this letter at the number listed below
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 22, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced when adding her son to her accountOn May 6, 2015, Ms*** activated her T-Mobile account with one line of serviceMr***’s account is billed by a system known as “bill current”This means that Ms***’s regular monthly rate plan and feature charges are billed in advance of the service being provided, and the amount billed is due within the billing cycle for that service
T-Mobile records indicate on April 8, 2017, Ms*** activated a second line of service on her accountAt that time, the rate plan was changed to our T-Mobile ONE family rate plan for $per month for the first two lines of serviceAdditionally, Ms***’s line ending in *** subscribes to our Premium Handset Protection feature for $per month and the line ending in subscribes to our JUMP! feature which includes our Premium Handset Protection feature for $per month
Please be advised, when a rate plan is backdated on a “bill current” account, it causes two monthly cycle charges to appear on one billMs***’s May 5, 2017, monthly billing statement was in the amount of $as the rate plan change occurred mid-billing cycleHowever, on May 21, 2017, T-Mobile issued an adjustment in the amount of $bring the balance to $for monthly access charges and fees and taxes for the billing period from May 5, 2017, through June 4,
In Ms***’s correspondence to your office, she indicated she was assured her bill will be in the amount of $after an employee discount with ChaseIn regards to this concern, T-Mobile offered a now grandfathered Advantage Discount programT-Mobile paired with large corporations to offer corporate and government discounts to their employees who sign up for T-Mobile serviceRegrettably, T-Mobile ONE rate plans do not qualify for the monthly discount and Ms***’s future monthly access charges are estimated to be in the amount of $per month
It is important to note that Ms*** has the option of enrolling in our AutoPay featureCustomers on T-Mobile ONE rate plans receive monthly discounts of $per line of service while enrolled in AutoPayMs*** can visit www.t-mobile.com for further details or to enroll in AutoPayT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

April 6, 2016March 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** *** *** Your File No*** T-Mobile Account No
*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 20, 2016, regarding the above-referenced accountT-Mobile regrets to hear that Ms*** experienced concerns with her coverage while she was a customer with T-MobileOur goal is to provide our customers with the best experience possibleUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors that may interfere with actual service, quality, and availabilityOur records indicate that Ms***’s new address resides in a 4G coverage areaIn an effort to resolve the concerns that Ms*** had with her service, on November 29, 2015, T-Mobile sent Ms*** a CellSpot router to help improve her coverage at homeUnfortunately, Ms*** later contacted T-Mobile to advise us that the CellSpot router was not working and she continued to have signal issuesOn December 5, 2015, Ms*** canceled her mobile numbers ending in ***, ***, and ***, when she transferred her mobile numbers to another service providerOn March 8, 2016, Ms***’s account was canceled for non-payment with the mobile numbers ending in *** and the mobile broadband line ending in ***As of March 9, 2016, Ms***’s account balance was $679.36, which consists of her monthly access charges, monthly EIP charges, and applicable taxes incurred from December 8, through March 7, Please note Ms***’s final billing statement has not been produced and will contain the final Equipment Installment Plan (“EIP”) chargesIn an effort to amicably resolve this matter, on March 22, 2016, T-Mobile blocked all of the devices’ serial numbers for use and applied a credit of $for her monthly servicesIn addition, once Ms***’s final billing statement is produced, T-Mobile will follow up and apply the credit for the remaining EIP balance of $1,Ms*** will receive the final billing statement as T-Mobile must wait for the billing statement to be produced in order to apply a creditMs*** accepted this as a resolution to this matterAs of March 23, 2016, Ms***’s account remains canceled with a zero balanceT-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

June 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 17, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we spoke to Ms*** and she confirms that her concerns have been resolved to her satisfaction
T-Mobile regrets any inconvenience caused to Ms*** in regards to this matterT-Mobile’s records indicate on October 16, 2015, Ms*** utilized our JUMP! On Demand (“JOD”) offering with the lease of an Apple iPhone 6s Plus 64GB handsets for the mobile number ending in Ms*** paid a capital cost reduction payment of $at the start of the lease as well as agreed to 18-month lease term of $and a purchase option price of $including tax
JOD customer may choose to purchase their leased device at any time during the 18-month lease termHowever, JOD customers are responsible for the remaining lease payments, the purchase option price and all applicable taxesIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the following billing statement
T-Mobile records indicate that on May 1, 2017, Ms***’s above mentioned lease ended and the purchase option price was assessed to her May 2, 2017, billing statementPlease be advised T-Mobile offers the option to split the cost of the purchase option price over a period of nine monthsOn June 20, 2017, Ms*** spoke with Customer Care to request financing of the purchase option priceUnfortunately, Ms*** did not sign the electronic agreement and therefore she is no longer eligible to split the cost of the purchase option price
However, in effort to amicably resolve Ms***’s concerns, T-Mobile issued a credit in the amount of $to her T-Mobile account for the cost of the purchase option priceThis credit left a revised balance of $due June 22,
In addition to our AutoPay service, a free feature that automatically deducts the balance owed, Ms*** can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on her billing statement remittance slipT-Mobile regrets any inconvenience to Ms***
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Retail location and Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Nicole C***
Executive Response

October 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 29, 2015, from Mr*** *** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Ms*** ***, and that she has designated Mr*** as an authorized user of the accountT-Mobile regrets any issues Mr*** may have experienced in regards to the rate plan that the above-referenced account is subscribed toOur records confirm that as of March 21, 2015, Ms*** had four lines of service and was subscribed to our Simple Choice Family Unlimited Talk, Text, and Data rate plan at $monthlyThis rate plan includes unlimited domestic voice minutes, text messages, and data, with up to gigabytes (GB) of high speed dataOn August 2, 2015, Ms*** added GB of high speed data to the line of service ending in ***The lines of service ending in *** and *** are each subscribed to JUMP! handset protection at $per line monthly, and the line ending in *** is subscribed to handset insurance at $monthlyOur records confirm that on August 2, 2015, Ms*** contacted Customer Care and added GB of high speed data to the line of service ending in ***As such, the monthly access charges were $before taxesT-Mobile records confirm that Ms*** is also subscribed to our Advantage Program corporate discount programThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountIt is important to note, however, that some promotional rate plans are not eligible for the Advantage Program discount as they are already discountedOur records confirm that on August 15, 2015, Mr*** contacted Customer Care and changed the rate plan to our promotional Simple Choice North America Unlimited Talk, Text, and Data rate plan at $monthlyThis highly discounted plan included unlimited voice minutes, text messages, and data, with up to GB of high speed data per line while in the United States, Canada, and MexicoAlong with the previously detailed handset protection features, Ms***’ monthly access charges remained $before taxesHowever, as this rate plan is a highly discounted promotional plan, it does not qualify for the monthly Advantage Program discountPlease note that Ms*** is subscribed to our Bill Current programThis means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleFor instance, a customer’s billing cycle may run from the 1st of the month through the 30thThey will receive notice of their monthly reoccurring service and feature charges on or around the 2nd of the month, and those charges will be due on the 22ndIf during that billing cycle the customer had any usage charges, such as international calling or third-party downloads, the respective charges would be reflected on the next month’s statement, as obviously we cannot predict those charges in advanceAs such, the billing statement dated July 21, 2015, for service prior to the rate plan change that occurred on August 15, 2015, was in the amount of $for monthly access charges, monthly Equipment Installment Plan charges, and taxesFollowing Mr***’ rate plan change, the billing statement dated August 21, was in the amount of $for monthly access charges, monthly Equipment Installment Plan charges, and taxesA payment for this balance was received on August 31, 2015, resulting in a zero balance at that timeMs***’ billing statement dated September 21, 2015, was in the amount of $for monthly access charges, monthly Equipment Installment Plan charges, and applicable taxes, with payment due October 13, As such, on September 28, 2015, Ms***’ rate plan was changed back to our Simple Choice Family Unlimited Talk, Text, and Data rate plan at $monthlyThe handset protection features remained on each line of serviceNo additional features were added to the accountAs a result, Ms***’ monthly access charges are $before taxesIn an effort to amicably resolve Mr***’ concerns, on September 28, 2015, T-Mobile issued a courtesy credit of $to the account, reducing the balance owed to $Additionally, on September 30, 2015, T-Mobile confirmed that the rate plan currently on the account meets Mr***’ needsAn additional courtesy credit of $was issued to Ms***’ account at that time and the account remains active with a balance of $Payment for the balance remains due by October 13, Ms*** may contact Customer Care at *** to arrange for paymentT-Mobile regrets any inconvenience Mror Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

Complaint: ***
I am rejecting this response because:Is T-Mobile trying distraction with you as well? I am seeing a lot of 'alternate facts' in their response. Starting with me changing the planI have no authority to change the plan as I was taken off of that privilege at my urging of my son to do so on appxOct.27, I am sure that we have texts to confirm that. Is T-Mobile actually stating that I asked to have my cell plan changed to a more costly one with no added benefits? That's brazen! And totally falseI have had a lot of misery from T-Mobile but I am not crazy yetI am willing to swear under oath that I never made a phone call stating that m rate was too low and I asked to change to a plan to pay more for my cell phone serviceI am also glad that I can see that they have not fixed my bill and intend to keep overcharging me on future statementI have a plan that I have had since Nov, My rate is $for voice lines + tablet lineThat makes my bill $exclusive of the phone paymentsI recently (as in last week) switched one of my $voice lines to a Sync Up line which is a $data lineI asked the TM agent how that would affect my bill and was told that it would reduce my bill by the $differenceTheir response indicated that they intend to overcharge me $50/month for my downgradeThey wish to bloat my bill no matter what.Their motto is ' keep your plan as long as you want'And I plan to hold them to thatIn case they missed it in the previous paragraph - I never asked to have my plan changedNot on June nor on July 18. My bill has a credit due to my payments showing that they did not process when they didHence, I made additional payments resulting in a credit balanceI had a credit balance of $75+ on the previous monthSo my bill that should have been appx$and I made $of payments (I paid the bill without further dispute to not lose my claim of extortion).I would like to see evidence of any of the claims in their response because the bills I am able to download from their website sure do not indicate any.I will send you my screenshots and (I apologize for my typos) in a separate response because sometimes these things timeout and I don't wish to have to type this all over again.Thank you.*** ***cell: ***
Sincerely,
*** ***

June 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** * ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 15, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience that Mr*** has experienced regarding his T-Mobile bill and appreciates the opportunity to respond to his concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care and Executive Response team
T-Mobile records confirm that as of November 22, 2016, Mr*** subscribed to the T-Mobile ONE, promotional rate plan, which for $130.00, and provides the first two lines of service with unlimited talk, text, and GBs of data at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per monthPlease note that customers are also eligible for a monthly $Kickback credit per line of service provided that the line of service used less that 2GB’s of overall data usage
Additionally, T-Mobile records indicate that on December 9, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus and Apple iPhone device
As indicated in our letter to your office dated January 31, 2017, under file number *** T-Mobile records indicate that Mr*** took advantage of the Apple Black Friday offer from November 24, 2016, through November 27, 2016, however, due to an inadvertent error; the order was processed outside the qualifying windowAs such, Mr*** was not enrolled in the Apple Black Friday offer; therefore, in an effort to amicably resolve Mr***’s concerns on January 21, 2017, the down payments, taxes and fees for the purchased Apple iPhone devices were credited to his account and were reflected on the billing statement dated February 15, 2017, on page three
Please note that the total credit applied to the Mr***’s account on January 21, 2017, was $Mr*** was then provided additional credits on February 21, 2017, based on previous promise made to credit the iPhone charges on the lines ending in *** and *** totaling $1,bringing the overall credit provided for the Apple Black Friday offer and previous promise made by Customer Care for lines ending in ***, ***, *** and *** to $1,
Regarding, Mr***’s concerns with T-Mobile’s Kickback offering our records confirm that he is receiving the $credit for the line ending in It is important to note this was reflected on Mr***’s T-Mobile billing statements dated April 18, 2017, and May 15, 2017, respectively
We regret that Mr*** has continued concerns surround the Apple Black Friday offerIt is T-Mobile’s position that all credits promised and or needed based on the offer have been providedT-Mobile respectfully declines Mr***’s request for further compensationT-Mobile regrets any inconvenience caused to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sharon B*** Executive Response

April 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced account
T-Mobile regrets any billing concerns Ms*** may have, and we appreciate the opportunity to address her concernsT-Mobile records indicate Ms*** activated a second voice line of service on March 3, 2017, and selected our T-Mobile ONE Taxes Included promotional rate plan for $for two lines of serviceOur records also indicate Ms*** also changed her Mobile Internet line of service rate plan to our Mobile Internet 6GB rate plan for $monthly
At the time of activation, Ms*** purchased a Samsung Galaxy Onhandset using our Equipment Installment Plan (“EIP”) offeringRegretfully, on March 11, 2017, it was determined that the Samsung Galaxy Onhandset was not working properly, and a replacement was neededAs such, Ms*** was provided a prepaid mailing label to return the non-working handset to T-Mobile, and she purchased a second Samsung Galaxy Onhandset using EIPUpon receipt of the non-working handset to T-Mobile, Ms*** will be refunded the amount paid at the time of her initial purchase
It is important to note that Ms***’s account is billed using our Bill-Current system, and is billed from the 28th of one month through the 27th of the nextAccordingly, on March 27, 2017, Ms*** was sent a billing statement in the amount of $which consisted of monthly recurring charges for services from March 28, 2017, through April 27, 2017, as well as pro-rated charges for serviced prior to March 28, as the rate plan change and new line of service occurred mid-billing cycle
After speaking with Ms***, T-Mobile cancelled the Mobile Internet line of service, pursuant to her requestAs a courtesy, T-Mobile issued a credit in the amount of $for the pro-rated charges billed following the rate plan changesAs of the date of this correspondence, Ms***’s account remains active with two voice lines of service, and reflects a balance of $115.00, which is due on April 20, T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

September 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** * *** *** T-Mobile Account Holder: * * * *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 13, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is * * * ***, and that *** *** *** is designated as an authorized user of the accountWe regret Mr*** ***’s concerns regarding his Note handset and additional servicesOn April 8, 2016, T-Mobile records confirm the activation of three Mobile Internet lines ending in *** *** *** ***As Mr*** *** indicates in his correspondence to your office, his intent for the three lines was to utilize them with third-party equipment and that he would be paying a third-party for GPS servicesPlease be advised that to provide internet service to these lines, they were activated with T-Mobile’s Business Simple Choice North America Mobile Internet 2GB data plans at $each lineAdditionally as Mr*** ***’s account included a minimum of one voice line, he was able to take advantage of our monthly Mobile Internet plan $discount applied to each Mobile Internet line, reducing the cost of the data plan to $per month per Mobile Internet lineT-Mobile records indicate that on April 13, 2016, Mr*** *** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Note handset for the line ending in ***EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAdditionally, at the time of purchase Mr*** *** added T-Mobile’s JUMP! featureJUMP! provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceT-Mobile records reflect that Mr*** *** participated in an insurance claim on August 20, for his Note handset; however, he received a handset that did not meet his expectationsT-Mobile would like to assist Mr*** *** in this matter; however, as the handset in question was replaced via insurance from Assurant Solutions, Inc(“Assurant”), he will need to contact them at 1-866-866-or online at www.myphpinfo.comIn an effort to amicably resolve Mr*** ***’s concerns however, T-Mobile offered to credit the account a total of $equivalent to previously rendered services for the three Mobile Internet linesThis credit brings the account to a balance of $for current recurring service chargesMr*** *** chose to continue the Mobile Internet lines and acknowledges the cost of them moving forwardFurthermore, T-Mobile will allow Mr*** *** to return his Note handset directly to my attention within days of the date of this letter at: Executive Relations Attention: Kimo C*** Menaul BlvdNE Albuquerque, NM Upon receipt of the handset, T-Mobile will apply a credit to the remaining EIP balance of the device in the amount of $T-Mobile recommends that Mr*** *** return the handset via a traceable carrier and request a tracking number when shippingMr*** *** accepted these offers as resolutionT-Mobile regrets any inconvenience to Mr*** ***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

Complaint: ***
I am rejecting this response because: T-Mobile you have not paid me any money at all!!! That is the basis of my complaint against your Company that I filed through the Revdex.comT-Mobile owes *** *** *** *** *** $for the last three months of lousy service in addition to the $credit of my money that T-Mobile has in their bank accountAnd you know Christopher L*** that the black plastic card with the Master Card logo on it has no monetary value at allAnd you know that Christopher L*** because you are the one who sent me the card and T-Mobile told me on the telephone that Bank of America will not honor this black plastic card with a Master Card logo on itSo in other words Christopher L***, this card is worthless but this card does serve as a prime example of T-Mobiles Lower Than A Worm Unethical Business Practices and how far T-Mobile and their executives are willing to go in order to steal money from a long term fifteen year preferred customer such as myself who was paying three months in advanced only to taken advantage of. After being a year six month happy customer with T-Mobile I started to notice that my calling area in Poinciana florida had a lot of dead zonesInfact the entire 34746 zip code was a dead zonethis downgrade in service started June and by January 1, my telephone barely worked at all. I called T-Mobile on the phone over times in three hours to report the bad service because the phone kept cutting of! finally I was able to understand the T-Mobile representative to say that T-Mobile had intentionally lowered the signal to my phone because they no longer serviced 2g telephonesBut of course in true *** lower than a worn unethical business practice they continued to accept my money--for services I did not receiveI am Demanding a refund from T-Mobile for the last three months of lousy service (November 2016, December 2016, January 2017) which is $and also a reimbursement of the $
credit for a grand total of $Revdex.com I request that this complaint remains open and active until T-Mobile Reimburses *** *** *** *** *** $check that will be honored by Bank Of America or cashThank You And Have a Wonderful Day!!!
*** ***

May 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 11, 2017, regarding the above-referenced account
T-Mobile regrets that Ms*** has experienced any difficulty contacting our officeWe also regret Ms***’s concerns regarding our proposed offering provided in our response to your office dated January 5, 2017, of a one-time credit of $as final resolution to her concerns
Please be advised that we have made several attempts to contact Ms*** via call and email on the dates of May 12, and May 16, 2017, which have proven unsuccessfulT-Mobile would like the opportunity to resolve this matter amicably with Ms***; therefore, she may contact me at the number below to provide additional information that will allow us to further investigate this matterT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

October 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** Phone Number XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 18, 2016, regarding the above-referenced file numberT-Mobile regrets any inconvenience Mr*** encountered regarding to his billing charges with his current carrierUpon review, T-Mobile has confirmed that this complainant is not a T-Mobile customer and may be a *** customer as conveyed in their correspondence to your officeAs such, we respectfully request that you forward this correspondence to *** for investigation and responsePlease be advised that we have made an attempt to contact Mr*** on October 21, 2016, which was proven unsuccessfulAs such, we deposited a voicemail advising him that his complaint was directed to T-Mobile***’s contact information was provided so Mr*** could reach out to them directlyBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMercedes V*** Executive Response

September 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** * ***-***
T-Mobile Account Holder: * *** * ***
***
Your File No***
T-Mobile Account No*** & ***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 6, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record for account number *** is Darnell ***, and that he has designated *** ***-*** as an authorized user of the accountT-Mobile is pleased to report that Mrs***-***’s concerns have been resolved to her satisfaction
T-Mobile regrets any inconvenience Mrs***-*** may have experienced after transitioning to a Business-Retail accountT-Mobile’s records indicate that on December 9, 2016, as well as on December 19, 2016, Mrs***-*** took advantage of our 4G/LTE Signal Booster program, acquiring two devices for her accountT-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their homePlease note that the Signal Boosters are T-Mobile owned devices and if not returned upon cancelation of service, the account will be assessed a $non-return fee per device
On March 15, 2017, Mrs***-*** requested a Change of Responsibility (“COR”) for her mobile number ending in A COR is the process by which a mobile number or numbers move from the account of one person or business, to the account of another person or businessWhile the COR was processed correctly and canceled service on Mrs***-***’s personal account, the cancellation initiated a systematic return for the 4G/LTE Signal BoostersPlease be advised that Mrs***-*** did not return either of the Signal Boosters
T-Mobile’s records indicate that Mrs***-***’s final bill included non-return charges for the two 4G/LTE Signal Boosters totaling $618.46, remaining monthly recurring charges totaling $47.84, and a collection fee in the amount of $166.58, for a total of $
Upon speaking with Mrs***-*** on September 8, 2017, T-Mobile confirmed she was still in possession of the 4G/LTE Signal Boosters, and requested to keep them for continued use of her service
In an effort to amicably resolve this concern, T-Mobile offered to credit the non-return fees associated with the 4G/LTE Signal BoostersAdditionally, T-Mobile offered to adjust the remaining monthly recurring charges in the amount of $47.84, for a total credit of $Please note that the collection fee will be automatically removed from the account resulting in zero balanceFurther, T-Mobile will remove the account from third-party collections and instruct the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease be advised it may take up to days for her credit report to reflect the change
Finally, T-Mobile offered to upgrade Mrs***-*** to the LG Ghandset, and credit the down payment and taxes of $62.48, plus an additional $for a total credit of $Mrs***-*** was satisfied with this offer, and accepted this resolution
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mathew G*** Executive Response

December 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 18, 2016, regarding the above-referenced accountT-Mobile is pleased to report we have successfully resolved Mr***’s concerns to his satisfactionT-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Mr*** may have encounteredT-Mobile appreciates the feedback Mr*** has provided as it allows us to take the necessary steps to prevent experiences such as these in the futureFrom November 18, through November 22, 2016, eligible customers who had or activated two voice lines on a qualifying rate plan, were able to get up to two additional lines for free as part of the Friends and Family Lines On Us promotional offerCustomers will get monthly credits for the cost of up to two lines activated during the promotional window for the lifetime of the lines when they pay for service on at least two voice lines on the accountIt is important to note that this promotional offer could not be combined with other similar offersT-Mobile records confirm that at the time the Lines On Us promotion was launched, Mr***’s account was subscribed to the now grandfathered 4th Line Free Family Match Voice plan which provides unlimited voice and messaging service along with a variety of Un-Carrier benefits on four lines for the same price as three lines; each additional line beyond the first four was $per monthMr***’s account had five active lines and the monthly cost of this rate plan for all five lines was $While this rate plan was a qualifying rate plan for the Lines On Us offer, only one additional line would be free as Mr*** was already receiving one free lineT-Mobile regrets any confusion Mr*** encountered in regards to this offerMr***’s account is currently subscribed to the T-Mobile ONE rate plan with six active voice lines at a cost of $after the applicable promotional credits are issuedIn an effort to provide Mr*** with a truly Un-Carrier experience, T-Mobile has applied a onetime bill credit of $to Mr***’s account; equivalent to months of the cost difference between the previous promotional offer and the new oneAs of the date of this letter, Mr***’s account reflects a credit balance of $which will be applied toward upcoming billing statements until depletedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response

April 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact *** ***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address *** ***’s concerns within this letter
T-Mobile regrets any concerns *** *** has experienced regarding the Mobile Internet (“MI”) line of serviceT-Mobile records confirm that, on June 29, 2014, the MI line ending in *** was activatedBased on T-Mobile’s review of the usage for the MI line ending in *** we confirmed that it was last used during the February billing periodPlease note that, as T-Mobile was not provided instruction to cancel the MI line ending in 9291, that it has remained active and continued to accrue monthly service charges accordinglyIt is T-Mobile’s position that the charges are valid and owed
However, in an effort to amicably resolve the matter T-Mobile is offering to apply an account credit in the amount of $for the charges associated with the MI line ending in *** for the past billing periodsAdditionally, T-Mobile will assist with the cancellation of the MI line ending in If *** *** would like to take advantage of this offer I may be contact at the number provided below within 30-days from the date of this letterT-Mobile regrets any inconvenience to *** ***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

October 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 28, 2017, regarding the above-referenced file numberIt is important to note the Mr*** does not have an active T-Mobile account, and the referenced handset was not purchased directly through T-Mobile
T-Mobile regrets any handset concerns Mr*** has experiencedT-Mobile and other wireless carriers have created a database to block phones that have been lost, stolen, or obtained fraudulently from being reactivatedA phone is blocked by adding its unique serial number or International Mobile Equipment Identifier (“IMEI”) to a global database and within hours, the device will be blocked from use on T-Mobile’s and most other wireless carriers’ networksT-Mobile introduced the blocking of IMEIs from our network in an effort to reduce the amount of handset fraud that occursBy blocking the use of a handset that has not been paid in full at the time of activation, that has been considered lost in transit or that was reported as stolen, T-Mobile significantly reduces the number of handsets that have been acquired by fraudulent methods for sale via third-party auction sites or black-market outlets
We encourage customers to purchase devices through T-Mobile or our authorized dealers, and while we allow customers to bring their own device, it is possible that one purchased through a third party, such as eBay or Craigslist, may be blocked on our network based upon its historyThis is the case with the device referenced in Mr***’s correspondenceUnfortunately, T-Mobile will not be able to have the device unblocked at this time, and as such, it cannot be used on our network, or any other carrier that participates in the above-referenced IMEI blockingMr*** should contact the third-party from whom he purchased the deviceShould Mr*** like to purchase a device, he may contact our Customer Care at 1-800-937-to discuss handset options
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response