T-Mobile Usa Inc

January 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 27, 2017, regarding the above-referenced account.
T-Mobile is delighted that Ms*** chose T-Mobile as her wireless service provider, and we welcome her to the Un-carrier family. We regret hearing of Ms***’s concerns with our Magenta Poand Traoffer and the status of her submission
From November 24, 2016, through December 21, 2016, T-Mobile presented our Magenta Poand Traoffer, where new T-Mobile customer could get $back in their pockets when they brought their phone number from another carrier to T-MobileWhen our customers completed a port in, trade in and purchased a phone or tablet through our Equipment Installment Plan (“EIP”), they were eligible for $prepaid MasterCardHowever, if our customer chose to keep their device but still port in from another carrier and signed up for the T-Mobile ONE plan or qualifying Simple Choice Unlimited plan they could receive a $bill credit for months per line
Our records reflect that Ms*** activated her account on December 16, 2016, and ported in from ***During the activation Ms***, did not complete a trade in and therefore qualified for our $bill credit offering for monthsWe apologize for the inconveniences this has caused Ms***
Although it is T-Mobile’s position that Ms*** was granted the offer she qualified for based on the eligibility guidelines, as a courtesy and to re-build her trust with us, we have issued a $prepaid MasterCard to her address on file, which should be received within ten business daysPlease note that on January 30, 2017, T-Mobile contacted Ms*** and presented this offer as resolution to her concerns which she has accepted and considers this matter resolved to her satisfaction
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christina S***
Executive Response

July 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 18, 2017, regarding the above-referenced account. Please note that *** *** is an authorized user on the business account *** ***. T-Mobile is happy to report we have resolved this matter to Mr***’s satisfaction T-Mobile sincerely regrets any inconvenience Mr*** has experienced since switching T-Mobile. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location In regards to Mr***’s concerns about being reimbursed for his charges from ***, Mr*** is referring to T-Mobile’s #GetOutoftheRed promotion that began on May 31, 2017. Please note the offer is that customers who port their mobile numbers over to T-Mobile, bring a qualifying device, enrolled in T-Mobile’s $Premium Device Protection (“PDP”) feature, and submit their reimbursement application within days qualify to receive a reimbursement for their equipment charges from ***. Regretfully, T-Mobile records indicate that Mr*** did not add the PDP feature nor did we receive any application for reimbursement. As such Mr*** does not qualify for the #GetOutoftheRed promotion. T-Mobile regrets any confusion regarding this offering In regards to Mr***’s concerns regarding his equipment being damaged. T-Mobile has no record of Mr*** requesting to add the PDP feature when he activated his account on March 9, 2017. T-Mobile records confirm that the PDP feature was added on July 18, 2017, to the mobile number ending in 3069. Please note that the PDP feature can only be added within days from purchase of a new device to be effective. T-Mobile regrets if Mr*** was told otherwiseIn an effort to amicably resolve this matter, on July 19, 2017, T-Mobile agreed to allow Mr*** to email a copy of his *** billing statement to ***@t-mobile.com and upon receipt and verification T-Mobile will reimburse Mr*** the charges associated with his Apple iPhone device. Furthermore, T-Mobile has also agreed to credit Mr*** the charges to repair his Apple iPhone device screen through Apple up to $175.00. T-Mobile has also requested he email a copy of his receipt for verification prior to applying the adjustment. Upon speaking with Mr*** he accepted this as resolution Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Zachary S*** Executive Response

October 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 4, 2016, regarding the above-referenced accountWe are pleased to report that Mr***’s concerns have been addressed and resolved to his satisfactionT-Mobile regrets any inconvenience that Mr*** has experienced regarding his billing concernsPlease be advised that T-Mobile records reflect that on March 27, 2016, Mr*** contacted Customer Care via online chat support regarding his tax assessment concernsIt should be noted that in an effort to resolve Mr***’s concerns, Customer Care applied a one-time credit in the amount of $to his accountAs such, Mr***’s account balance was updated to reflect $as a credit balanceT-Mobile records reflect that Mr***’s billing statement dated April 6, 2016, carried a total credit balance of $Please be advised that Mr***’s account held a $credit balance leading into this billing period; however, after Mr***’s current charges for monthly access and applicable taxes of $were applied, his credit balance was reduced to $Mr*** was assessed charges for service between April 7, 2016, and May 6, Please note that the credit balance of $would be used toward subsequent billingT-Mobile records confirm that Mr***’s billing statement dated May 6, 2016, carried a total balance of $Please be advised that Mr*** was assessed $in current statement charges for monthly access, and applicable taxes and fees for service between May 7, 2016, and June 6, As Mr***’s account carried a credit balance of $5.25, his current statement balance was reduced to $and was due in full by May 27, Our records reflect that Mr*** remitted a $payment on May 12, T-Mobile records confirm that Mr***’s billing statement dated June 6, 2016, carried a total balance of $Please be advised that Mr*** was assessed charges for monthly access, and applicable taxes and fees for service between June 7, 2016, and July 6, Mr***’s current statement charges were due in full by June 27, T-Mobile records confirm that on June 9, 2016, Mr*** cancelled his account when he ported his mobile number to an alternate service providerMr***’s billing cycle ran from the 7th of one month to the 6th of the followingPursuant to T-Mobile policy, customers who cancel their account mid-cycle may be charged through the end of their current billing cycleAccordingly, Mr*** was charged through July 6, T-Mobile records confirm that Mr***’s final billing statement dated July 6, 2016, carried a total balance of $Please be advised that $was considered past dueMr*** was assessed $in current statement charges for applicable fees for service prior to July 7, Please note that Mr***’s past due amount was immediately due, and his current statement charges were due in full by July 27, It should be noted that after Mr***’s account was cancelled, T-Mobile’s Financial Care Department attempted to contact him in an effort to resolve his account balanceAs T-Mobile’s internal collection efforts were unsuccessful, on October 2, 2016, Mr***’s account was referred to a third-party collection agency, Amsher Collection Services, Inc., for additional collection effortsIt is important to note that T-Mobile records do not indicate that Mr*** was offered a refund in the April timeframeIt is also important that T-Mobile considers Mr***’s outstanding account balance to be valid and owedHowever, in an effort to resolve Mr***’s billing concerns, on October 7, 2016, T-Mobile contacted Mr*** and absolved him of his outstanding balanceAdditionally, T-Mobile removed Mr***’s account from third-party collectionsPlease note that Mr*** accepted this as a resolution to his concernsPlease be advised that T-Mobile respectfully declines to provide Mr*** with any further compensation pertaining to this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

September 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** & *** ***
Your File No***
T-Mobile Account No***
To
Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 21, 2017, regarding the above-referenced accountT-Mobile is pleased to report we have resolved Mr***’s concerns to his satisfaction
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Mr*** may have encounteredWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent experiencesT-Mobile appreciates the feedback that has been provided as it allows us to take the necessary steps to improve future customer experiences
The account was subscribed to the T-Mobile ONE rate plan for $per month including taxes and feesCustomers who subscribe to this rate plan, and enroll in T-Mobile’s AutoPay option, will receive a $discount per line of service while they remain enrolledAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayT-Mobile records confirm that the account was not subscribed to AutoPay and therefore this discount was not applied
T-Mobile records indicate that on May 12, 2017, the account took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy ShandsetsEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAccordingly, a down payment in the amount of $was required as well as an agreement to a series of monthly installments in the amount of $per deviceWhen combined with the above rate plan, the total monthly recurring charges came to $which included taxes and feesT-Mobile regrets any confusion that may have been related to the total monthly cost
In ***’s letter to your office, he indicates that he was not able to use service with his handset in or around his homeT-Mobile regrets any coverage issues Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasAlthough the coverage map at www.T-Mobile.com does not guarantee service availability, it predicts and approximates our wireless coverage area outdoors, which may vary from location to location and may change without noticeT-Mobile regrets any confusion Mr*** may have experienced in regards to the expected coverage in his area
T-Mobile records confirm that the account was activated on May 12, 2017, and there was an attempt to take advantage of both T-Mobile’s Carrier Freedom promotion as well as our Samsung Galaxy SBOGO promotionAs can be expected, there are several eligibility requirements for each of the above promotions; some of these requirements were met and others were notNamely, customers were not able to combine these promotions, and therefore Mr*** received the rebate for the BOGO offer, but was not able to redeem the Carrier Freedom offerAgain, T-Mobile regrets any confusion in regards to this matter
In order to provide Mr*** with a truly Un-carrier experience, T-Mobile has made an exception and provided him with the opportunity to return his equipment outside the return periodMr*** can return the Samsung Galaxy Shandsets to:
T-Mobile USA, Inc
Attn: Liana
Menaul Blvd NE
Albuquerque, NM
Once T-Mobile has received the devices and confirmed they are in working condition with no physical or liquid damage, and the anti-theft features disabled, T-Mobile will revisit the account and apply credit to offset any remaining EIP balance for these devicesT-Mobile asks that Mr*** have the devices returned within days from the date of this letter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

June 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 8, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** experienced with activating a postpaid accountT-Mobile records confirm that Ms*** was subscribed to a no credit check account, which does not require a credit check or social security number to activatePlease be advised that activating a postpaid T-Mobile account requires a social security number and a credit checkA credit inquiry is generated as a part of the credit scoring process when T-Mobile runs credit on new applicationsAfter further investigation, T-Mobile found that Ms***s’ social security was placed on another customer’s account as a typing errorAs of June 16, 2016, T-Mobile has corrected this and Ms***’s credit was not affectedIn an effort to resolve this matter, Ms*** agreed to a credit check and we activated a postpaid account for Ms***sAlso, Ms*** agreed to purchase new phones and take advantage of our “Buy One Apple iPhone and get an Apple iPhone SE for free,” promotionMs*** accepted this as a resolutionT-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that their resolution to the matter is satisfactory to meMr*** was easy to talk to, explained himself well and was very helpful. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: first, the amount in question is $and not $ Secondly, I have not received anything from T mobile and lastly, they charged my credit card without my permission after account was closed and therefore should give the option of crediting such account The reason the unit was not returned is because T-Mobile store did not accept the unit and further said I had to wait for a UPS label that was never issued, nor was I ever informed one was coming Not even a T-Mohile store was allowed to print such label So I had to return to the store again and insist gat I get the label or they take the unit The two people I spoke to in the Philippines simply lied or where un knowledgeable
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The advertising for this was misleading to say the least and upon more research still have yet to find a clear indication that using a switch reimbursement previously disqualifies from future useThe line of one offer per subscriber as a customer tells me I cannot take advantage of two switch reimbursement for a single lineI accepted a bill credit that was previously offered to me as I felt this was my only opportunity to recoup any damagesI still feel I was baited into switching without being told I would not be eligable when the assistant manager could have and without clear direction from the FAQ guide on their switch siteI am unsatisfied with the outcome but have to accept it.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

February 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 15, 2017, regarding the above-referenced accountWe are glad to report to your office that upon speaking with Mr*** he confirmed that his concerns were resolved to his satisfaction
T-Mobile certainly regrets to hear that Mr***’s has questions about the Equipment Installment Plan (“EIP”) payoff payment made to his account and how that payment has impacted the account balancePlease note that when a customer initiates an EIP payoff and remits an additional payment toward their outstanding EIP, the payment is posted to the account immediately and impacts the outstanding balance at that time while the associated charge to close the EIP does not generate and post to the account balance until the end of the billing cycle
As such, if there is a balance owed for service at the time of EIP payoff payment, the payment will be applied to that open balance first before any residual is applied towards the EIPOur records reflect that Mr*** made a payment of $on January 19, 2017, that was intended to pay off his outstanding EIP for the LG GdeviceOur records confirm that at the time Mr*** remitted his EIP payment, there was a balance owed of $for the January 11, 2017, billing statementThe payment covered a partial amount of that balance and left the account reflecting a balance in the amount of $which our records confirm Mr*** paid on February 3, Then, when the billing cycle closed, the charge for the EIP payoff of the handset was pushed to the February 11, 2017, billing statement as a chargeBe assured, although the payoff payment did not immediately apply to the outstanding EIP balance, Mr*** is being asked to pay the correct amount over the course of two billing cycles for both service charges and an EIP payoff
On February 20, 2017, T-Mobile contacted Mr*** to discuss his concerns and the information mentioned aboveIn an effort to amicably resolve this matter, T-Mobile offered to issue a onetime bill credit in the amount of $to Ms***’s account bringing his account balance to $Mr***’s accepted T-Mobile’s offerMr***’s account remains active; it is currently subscribed to T-Mobile ONE all-inclusive rate plan, it reflects a balance in the amount of $and Mr***’s should expect for his future monthly service charges to be $
Please note that customers subscribed to a T-Mobile ONE rate plan that choose to enroll on AutoPay will receive a $monthly discount per line of serviceOur records confirm that at this time Mr***’s account is not enrolled on AutoPay, as such; if enroll he could reduce his monthly estimated charges by $T-Mobile appreciates the opportunity to assist Mr*** and we regret any inconvenience he may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Maggie R*** Executive Response

Complaint: ***
I am rejecting this response because: T-Mobile is misleading the consumer by the way they promised to pay off the final bill The representative who help me with the switch over submitted the bill online from the T-Mobile store November the 4th on https://switch2t-mobile.com/ETFR/Mailin?MP_LANG=en I see their explanation on the way they credit part of the money; however this was not explained at the time and I feel that if they are not going to pay 100% of the final bill, T-Mobile should offer a better settlement than what they have offer me In response to their statement that they have try to contact me its not true, because I have been the one who has call over and over and over; and every time I called every representative told me something different I am defiantly open talk and for a better settlement because it is not fair for a consumer what T-Mobile has done
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I hope that they will do what they promise and I will be checking my May and June bill.
Sincerely,
*** ***

November 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 30, 2017, regarding the above-referenced account
T-Mobile regrets any continued concerns Mr*** has experiencedPlease be assured that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent interactions with our Executive Office
As detailed in our letter to your office dated October 27, 2017, T-Mobile records confirmed that on October 8, 2017, Mr*** contacted our Customer Care regarding concerns of damage to his Samsung Galaxy SPlus device used under mobile number ending in Further review confirms that on October 9, 2017, the JUMP!feature was added to mobile number ending in and Mr*** filed an insurance claim with Assurant Solution IncUnfortunately, the claim was denied as Mr*** did not have insurance at the time the device was damaged
After speaking With Mr*** on October 21, 2017, T-Mobile placed an order for a replacement Galaxy SPlus device, and billed the associated charges of $to his accountFurther, T-Mobile provided Mr*** return instructions of which to return his damaged handset before November 14, Upon T-Mobile’s receipt of the damaged handset, T-Mobile will issue a credit of $to offset the charges of the replacement orderT-Mobile regrets any inconvenience to Mr*** and we appreciate the opportunity to address his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

March 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated February 23, 2017, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms*** experienced in regards to the iPhone Trapromotion and appreciates the opportunity to respond to her concerns
On September 9, 2016, T-Mobile began offering a phenomenal iPhone Trapromotion for new and existing postpaid customers who tratheir fully paid off iPhone or abovePlease note that between September 9, 2016, and September 14, 2016, customers were not required to change to T-Mobile ONE to be eligible for the promotionHowever, on September 15, 2016, the program was updated and customers are required to sign up for T-Mobile ONE rate planCustomers that purchase a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tratheir fully paid off iPhone from any carrier will receive monthly EIP bill credits to reduce the total cost of the new iPhone
Please be advised that those that traan iPhone 6, Plus, 6S, or 6S Plus will receive the phone at no cost after a tracredit and monthly EIP bill credits; customers that trade in the iPhone 5, 5C, 5S, or SE models will receive the phone at a final cost of $Should customers choose the Plus size model there is a cost increase of $It is important to note that should a customer choose a larger memory variant of the iPhone or iPhone Plus the cost will increase in increments of $with each memory variant
Additionally, the tradevice must be in good working order with no physical or liquid damage and have the “Find My iPhone”, feature disabledIf the above requirements are not met the customer will not qualify for the promotionPlease be advised that if a customer elects to cancel their account prior to the end of the month EIP agreement the monthly credits will cease and the remaining amount will become due on the final billing statement
T-Mobile records confirm that Ms*** is currently subscribed to the T-Mobile ONE rate plan which for $per month provides unlimited talk, text and data at up to 4G/LTE speeds depending on device capability for the first two lines of servicePlease note that each additional line of service is $per monthAdditionally, should a customer elect to enroll in AutoPay they are eligible for a $discount per line of serviceAs Ms*** is enrolled in AutoPay and as such receives a $discount per month
T-Mobile records indicate that on September 13, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 32GB handset in rose gold on her line ending in ***Additionally, on September 22, 2016, Ms*** purchased an Apple iPhone 32GB handset in gold on her line ending in *** and an Apple iPhone 32GB handset in silver on her line ending in ***Further, on September 26, 2016, Ms*** purchased an Apple iPhone GB handset in gold on her line ending in EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsPlease note that should Ms*** choose to cancel her services prior to the end of the month agreement the remaining
Based on Ms*** personal credit history at the time of purchase, she was not required to make a down payment; however, she agreed to a series of monthly installments of $each handset totaling the amount of $
After further review of Ms*** account an Apple iPhone 5c handset was received in our warehouse on October 2, 2016, and received a one-time credit for the trade in value in the amount of $for the mobile number ***As Ms*** line ending in *** completed all of the trade in requirements on October 3, 2016, her mobile number was enrolled in the iPhone Trapromotion and she receives a monthly bill credit in the amount of $Additionally, on November 3, 2016, an Apple iPhone handset was received in our warehouse and received a one-time credit for the trade in value in the amount of $for the mobile number ***As Ms*** line ending in *** completed all of the trade in requirements on October 3, 2016, her mobile number was enrolled in the iPhone Trapromotion and she receives a monthly bill credit in the amount of $
Further, on October 29, 2016, a one-time tracredit was issued to Ms*** account in the amount of $As Ms*** line ending in *** completed all of the trade in requirements on October 29, 2016, her mobile number was enrolled in the iPhone Trapromotion and she receives a monthly bill credit in the amount of $
Regrettably, our records confirm that no traof an Apple iPhone 5c handset was received for the line ending in *** and as such, this line was not enrolled in the promotion
Nevertheless, in an effort to amicably resolve Ms*** concerns on February 23, 2017, a one-time credit in the amount of $was placed directly towards Ms*** ple iPhone 32GB handset in rose gold resulting in an updated balance in the amount of $As an additional gesture of good will to Ms*** on March 3, 2017, she was absolved of the remaining balances of the Apple iPhone 32GB handset in silver for the *** mobile number and the Apple iPhone GB handset in gold for the *** mobile number
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Shannon R***
Executive Response

August 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 3, 2017, regarding the above-referenced account. Please be advised that we have made attempts to contact Mr*** which have proven unsuccessful. Therefore, we will make every effort to address Mr***’s concerns within this response T-Mobile regrets any inconvenience Mr*** may have experienced regarding the above-referenced account and we appreciate the opportunity to address his concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care. T-Mobile records indicate that on January 19, 2014, Mr*** activated his account and that on December 9, 2015, Mr*** leased a Samsung Galaxy Note handset on a JUMP! On Demand (“JOD”) lease agreement at the total price of $plus applicable taxes and fees. At the time of signing, Mr*** was required to remit a capital cost reduction payment in the amount of $99.99; and he agreed to a series of 18-monthly lease installment payments in the amount of $28.50. Upon completion of the lease agreement, Mr*** had the option to either return the handset or purchase the handset for the Purchase Option Price (“POP”) of $plus applicable tax. Upon completion of lease agreement, Mr*** was responsible for returning the handset to the original place of purchase. However, Mr*** elected to keep the handset and accordingly was charged the POP in the amount of $on the June 23, 2017, billing statement Nevertheless, as a gesture of goodwill and a means to amicably resolve Mr***’s concerns, on August 11, 2017, T-Mobile applied a one-time courtesy account credit in the amount of $to cover the cost of the POP; and resulted in a balance of $due on August 15, 2017. If Mr*** has any questions or concerns regarding the account, or the above listed information, he may contact me directly at the number listed below. T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Carlos T*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***

February 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 27, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr*** which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letterT-Mobile regrets in difficulties Mr*** experienced with the cancellation of his accountT-Mobile records confirm that Mr*** did contact T-Mobile on December 4, to cancel his account and to make a payment of $Due to an inadvertent error the account remained active until January 7, Pursuant to Mr*** request the account was then canceled on January 7, T-Mobile records indicate that the final balance of $consisted of a past due balance of $for monthly recurring charges for the bill cycle of December 10, thru January 9, 2016, EIP monthly charges, and current charges of $for the final Equipment Installment Plan (“EIP”) balance and applicable taxesT-Mobile records indicate that on September 4, 2014, Mr*** qualified for and took advantage of our EIP offering with the purchase of an Alcatel One Touch Pop EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Mr*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $If a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseWhen the account was canceled on January 7, 2016, the remaining EIP balance of $was accelerated and posted to the final billing statement dated January 9, On February 1, 2016, in an effort to amicably resolve this matter, T-Mobile applied an account credit of $Mr***’s T-Mobile account remains cancelled with a zero balanceT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLuv V*** Executive Response

September 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 15, 2016, regarding the above-referenced accountPlease be assured that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent interactions with Customer CareT-Mobile records indicate that on August 25, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SEdge 32GB handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $It is important to note that the down payment was billed to Ms***’ accountT-Mobile records indicate that the Samsung Galaxy SEdge 32GB handset was returned to T-Mobile on August 30, 2016, and on September 5, 2016, T-Mobile applied a credit to Ms***’ account in the amount of $for the down paymentAdditionally, T-Mobile removed the EIP associated with the Samsung Galaxy SEdge 32GB handsetIn regards to Ms***’ request to be refunded in the amount of $for repair costs for damages sustained on a handset, T-Mobile asks that Ms*** send a valid sales receipt for the repair costsThe requested documentation can be sent to the following email address to my attention at [email protected] within days from the date of this letterThis may also be sent to my attention at T-Mobile USA, Inc., P.OBox 37380, Albuquerque, NM or faxed to 505-998-Upon receipt, T-Mobile will review this matter further and apprise Ms*** of our findingsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChristopher R*** Executive Response