T-Mobile Usa Inc

August 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 13, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms*** may have experienced in regards to receiving an itemized final billing statementOur records confirm Ms***’s account was canceled on February 27, 2016, when her numbers were ported to another carrierThe March 3, 2016, final billing statement was charged $422.14, which included an unpaid balance of $for previous services used, and $which was for an iPhone 5c Equipment Installment Plan of $137.46, a $late fee, and $for monthly recurring charges and applicable taxes and feesAn itemized final statement was automatically mailed to the billing address on file when the account was canceledA reprint of the final bill was sent to Ms*** to an updated address on May 2, 2016, and again on June 19, Ms*** remitted payment on May 2, 2016, in the amount of $284.68, reducing her balance to $for the accelerated EIP chargesOn August 18, 2016, we spoke with Ms*** and as a courtesy, we offered to credit the $balance and remove her account from collectionsMs*** accepted our offer and credit was issued bring the account to a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

Complaint: ***
I am rejecting this response because: As stated earlier, T-Mobile doesn't accept that they have charged wrong Tax, even after showing the tax rate at Department of Revenue WA's websiteThey believe tax rate is charged at what their tax consultant says rather than what Department of Revenue says
Sincerely,
*** ***

April 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 14, 2017, from Mr*** *** regarding the above-referenced accountPlease be advised that the account holder of record is Ms*** ***, and that she has designated Mr*** as an authorized user of the account
T-Mobile regrets any concerns Mr*** experienced regarding the above-referenced accountOur records confirm that Ms*** activated her account on September 27, 2001, and had four active lines of serviceOn August 23, 2015, T-Mobile records confirm that Ms*** contacted customer care regarding coverage issues experienced at a specific locationIn an effort to resolve Ms***’s concerns at that time, T-Mobile provided her a Cell-Spot routerThe Personal CellSpot Router unleashes the full power of Wi-Fi, allowing customers to call, text, surf anywhere in their home, including the attic and the basement with their capable deviceIt is like having a tower in one's house and is now available at no additional costOnly one CellSpot Router is available per account and it will only function in homes already wired with high speed internet service; however, it does not require that customers receive a minimum level of cell coverage within their homeThe CellSpot Router has innovative T-Mobile software installed that prioritizes calls made over as compared to other network traffic which ensures consistent and clear quality phone callsThis router is available for our customers to use as long as they remain a T-Mobile customerUpon cancelation of service, the router must be returned to T-MobileIf not returned, the customer will be billed a $non-return feeIf returned with physical damage, the fee is $
On February 8, 2016, our Equipment Installment Plan (“EIP”) program was used to purchase a Samsung Galaxy Core Prime handsetA down payment was not required, and monthly installments in the amount of $were accepted for the device balancePlease note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchase
Regrettably, our records confirm that the account was cancelled on December 30, 2016, when the numbers were ported to another providerMs*** was required to return the CellSpot Router to T-Mobile within days of the date of cancellationAt the time of the cancellation, the account reflected a balance owed in the amount of $117.37, for service from November 10, through December 9, A payment for this balance was remitted on December 30, The final billing statement was dated January 10, 2017, and reflected a balance owed of $This balance included prorated monthly access charges, the remaining EIP balance, and applicable taxes
T-Mobile records confirm that the CellSpot Router was not received within the provided day period from the date of account cancellationAs such, on January 27, 2017, a non-return fee and taxes in the amount of $was assessed to the account, bringing the balance owed to $However, on February 8, 2017, T-Mobile issued a credit to the account in the amount of $for the billed monthly access charges, and a payment was remitted in the amount of $75.75, for the remaining EIP balanceThe account reflected a balance owed at that time in the amount of $105.81, for the CellSpot Router non-return fee and applicable taxesRegrettably, as of March 30, 2017, T-Mobile records confirm that the Cell Spot Router has not been received as returned to T-MobileAs such, it is T-Mobile’s position that the non-return fee and applicable taxes are valid and owedAs the balance of $remained outstanding, on April 7, 2017, T-Mobile referred the account to a third-party collection agency for collection of the balance owedPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstanding
In an effort to amicably resolve Mr***’s concerns, on April 21, 2017, T-Mobile issued a credit to her account in the amount of $The account remains closed, with a zero balancePlease note that T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms***’s credit report to reflect the changeAdditionally, on April 21, 2017, T-Mobile issued a refund in the amount of $This refund has been sent in the form of a prepaid card, and has been sent to her via U.SMailThis refund can be expected to be received within seven to ten business daysT-Mobile regrets any inconvenience Mror Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meYou will receive the device by the time allotted.Sincerely, *** ***

November 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 28, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Mr***, and that he has designated Ms*** as an authorized user of the accountWe regret Ms***’s concerns and experience regarding her upgradeT-Mobile records indicate that on October 12, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus 128GB handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $plus tax and agree to a series of monthly installments in the amount of $Please be advised that as the above-referenced handset was placed on backorder, the down payment plus tax was not billed immediately and Ms*** was advised it would be billed to her credit card upon confirmed inventory and preparation of the shipmentOur records indicate on October 22, Ms*** was notified that T-Mobile received inventory and was in process to prepare the shipment; however, we requested of her to update the credit card payment information to ship the upgrade orderOur records confirm Ms*** made a payment equaling $with customer care for the down payment and tax; however, the payment was inadvertently applied to Ms***’s account balance instead of the requested handset orderAs such, Ms***’s upgrade order was cancelled on October 28, In an effort to amicably resolve Ms***’s concerns however, T-Mobile offered to place a new upgrade order and bill the account for the down payment and taxFurthermore, as a gesture of good faith T-Mobile will provide a credit for the down payment equaling $once the charges are billed, leaving Ms*** to only pay on the tax of the handset upgradeMs***’s previous payment of $will remain in place, leaving an account balance of $remaining as valid and owed by November 6, Ms*** accepted these steps as resolutionT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

January 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** ***Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 6, 2017, regarding the above-referenced accountPlease be advised account number *** is under the name *** *** ***of which *** ** is the authorized contact on the accountWe have verified that *** *** and *** ** are one and the sameT-Mobile regrets any concerns Ms*** has experienced with respect to her Carrier Freedom reimbursementIn order to qualify for the Carrier Freedom reimbursement, Ms*** was to submit her final bill from her previous carrier on our Carrier Freedom reimbursement website, www.Switch2T-Mobile.comThe final bill was to include the final installments clearly showing the accelerated charges from Ms***’s previous phone carrierOur records indicate that Ms*** uploaded her final billing statement on the above website and thereafter, T-Mobile was able to confirm that the final acceleration charges with her previous carrier were $As result, on November 2, 2016, T-Mobile issued Ms*** a reimbursement card in the amount of $We regret any inconvenience to Ms***On January 10, 2017, in an effort to amicably resolve this matter and to provide Ms*** with the additional refund she is requesting, T-Mobile issued a bill credit in the amount of $updating Ms***’s T-Mobile account to a credit balance of $Ms*** was satisfied with this offer as a resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

May 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated May 4, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Ms*** concerns to her satisfactionT-Mobile regrets any concerns Ms*** has experienced regarding T-Mobile’s JUMP! On Demand lease ("JOD") programJOD provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costPlus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytimeJOD customers are responsible for and agree to at the time of lease signing, a total of lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statementOur records confirm that on December 5, 2015, Ms*** entered into a JOD lease for an iPhone 6s Plus with gigabytes (“GB”) of memory for use on the mobile number ending in ***On December 23, 2015, Ms*** entered into a JOD lease for an iPhone 6S Plus with 16GB of memory for use on mobile number ending Finally on January 4, 2016, Ms*** entered into a JOD lease for an iPhone 6s Plus with 16GB of memory for use on mobile number ending ***T-Mobile records further confirm that, on April 26, 2016, Ms*** contacted Customer Care at which time she initiated the payoff of her JOD lease for the mobile number ending in ***Please be advised that Ms*** was charged the purchase option price in the amount of $for her iPhone 6s Plus handset on the billing statement dated April 29, Ms*** finalized her purchase for the JOD lease on mobile number ending *** by making a payment of $on May 4, 2016, which covered the purchase price option of $plus the monthly access charges billed from March 29, 2016, through April 28, Upon speaking to Ms*** on May 11, 2016, and in an effort to amicably resolve the matter, T-Mobile has closed the leases for the mobile numbers ending in *** and ***In addition, T-Mobile has offered Ms*** an Equipment Installment Plan ("EIP") for the remaining cost of her two iPhone 6s Plus’Ms*** has agreed that mobile number ending *** to $per month for months for a total price of $and mobile number ending *** has agreed to $per month for a period of months for a total of $beginning on Ms*** billing statement dated June 29, Pursuant to our conversation, Ms*** confirmed that matter is resolved and she has no further concernsFurthermore, please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** contact with our retail locationWe regret any inconvenience to Ms*** and appreciate her continued businessBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChristina S*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is ultimate satisfactory to me - pending the timely removal of the contentious entry from my credit historyThe description of the issue is not entirely accurate (there was a problem with my account that lead to the 2nd number being added It's a long story that's no longer relevant, but I was told there would be no charge for these eventually merging of the accounts once the issue has been resolved) As this only took a few days, it did not occur to me that this was the source of the charges I even contacted T-Mobile to confirm that there was no charges associated with that "day account" immediately upon resolution.However - the offer from T-Mobile to (1) credit me for the amount they neglected to remove a few years ago and (2) fully remove the entry from credit ultimately renders the inaccuracies meaningless As long as the resolution is fair (which it will be, assuming my credit history is clean) - I am happy.Sincerely, *** ***

May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***`
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 5, 2017, regarding the above-referenced account
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encounteredT-Mobile appreciates the feedback Ms*** has provided as it allows us to take the necessary steps to improve future customer experiences
T-Mobile records confirm the above referenced account was canceled on February 11, when Ms*** ported her mobile numbers to a new providerThe final billing statement was issued on March 3, and reflected a total balance due of $1,with included an unpaid balance of $and new charges totaling $
If a customer has an open JUMP! On Demand (“JOD”) lease or active Equipment Installment Plan (“EIP") and the account is canceled, any remaining lease payments or EIP installments remaining on the canceled account are accelerated and become due with the final billing statementThis information is disclosed within both the lease and EIP agreements provided at the time of the transactionT-Mobile owns JOD devices however customers have the option to purchase them from T-Mobile by paying the purchase option price which is included on the billing statement following the lease close dateIf customers do not wish to purchase the devices, they must return them to T-Mobile within days from the date the lease has been closed or canceled in order to have the purchase option price waived
T-Mobile records indicate that Ms*** agreed to an EIP for the mobile number ending in *** on May 9, with the purchase of a Samsung Galaxy Note 3; she agreed to a JOD on the same line on November 24, with the lease of a Samsung Galaxy Note along with a new EIP for accessories for that deviceWhen the account was canceled on February 11, 2016, the remaining EIP balances and JOD payments were accelerated and posted to the final billing statement
Please note that T-Mobile was not contacted regarding Ms***’s decision to cancel her service and we were therefore unable to discuss the details of her final billing statement with herFollowing the account cancellation, T-Mobile was first contacted on April 12, at which time Ms*** requested a copy of her final billing statement be re-sent which was processedThe next time T-Mobile spoke with Ms*** was on May 25, 2016, and by that date her account had been transferred to an outside collection agency due to the unpaid balanceThis transfer incurred a collection fee of $which resulted in a revised balance of $1,It is T-Mobile‘s position this balance is accurate
T-Mobile’s Executive Response Team spoke with Ms*** on May 11, and learned her current carrier had promised to compensate her for her final bill on her T-Mobile account, but she states they failed to do soWhile T-Mobile is not at fault in this instance, as a gesture of good will and to be truly Un-carrier, we have agreed to waive the account balance in fullThis decision was reached based on Ms***’s good account historyAs of the date of this letter, the account remains canceled with a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms***’s credit report to reflect the change
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G***
Executive Response

December 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 30, 2016, regarding the above-referenced accountPlease be advised that T-Mobile has made several attempts to contact Ms***, however our attempts have been unsuccessfulTherefore, we will attempt to address Ms***’ concerns via this letter to your officeT-Mobile regrets that our service did not live up to Ms***’ satisfactionPlease be advised that Ms***’ correspondence is regarding the solicitation of T-Mobile service through Vim SolutionsIt is important to mention that T-Mobile and Vim Solutions are two separate entitiesIt is important to mention that T-Mobile USA Incwas not party to the initial activation transactionT-Mobile records confirm that Ms*** did cancel T-Mobile service and return the equipment within the provided return periodIn an effort to resolve this matter amicably, on December 8, 2016, T-Mobile issued a prepaid refund card for $42.90, in lieu of the refund expected from Vim SolutionsMs*** may expect the T-Mobile refund within seven to fourteen business daysT-Mobile confirms that the canceled account reflects a zero balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did get a call today from a collection agency and hope there wont be anything listed on my credit report? They said I owed and I told them I owe more than that and am paying it this week.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and notjing has been resolvedThe guy at T-Mobile didn't even help me.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, However this could have been prevented if the store and home office communicated better, I advised tmobile of there error several times beore it even got tomy creditthe EIP was signed in the storeAs of this morning I hadto handle a bill increase due to a line activated last month.Tmobile customer service failed to give me all the information when I called inI am a long term cstome who feels that my phone carrier should take the time to advise me of any changes when I call inTmobile still has with me with dropped calls, but I am allowing them the opprotunity to correct on there before I take my business elsewhere and verbally inform any and everyone of the horrible customer service.Sincerely, *** ***

October 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 16, 2015, regarding the above-referenced accountT-Mobile regrets any confusion Mr*** may have experienced in regards to the return information provided in T-Mobile’s previous letter to your officeAs it is standard procedure to have customers return the battery, back cover and charger with a handset, this information was inadvertently included in the letter, however, upon speaking with Mr*** it was agreed upon that he would not be required to return the charger with the equipmentAdditionally, T-Mobile’s Executive Office was aware of the physical damage to Mr*** handset prior to its return and no charge will be assessed to the account for said damageMr*** handset has been received; therefore, on October 19, T-Mobile applied a courtesy credit of $601.76, to the account reducing the account to a zero balanceThe account remains in a cancelled statusUpon speaking to Mr*** he was advised of the status of the account and Mr*** accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at*** *** *** Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

Complaint: ***I am rejecting this response because:TMobile was not honest regarding my experiences attempting to pick up a handsetThe representative noted that I did not pick up the replacement twice so it was returnedI was in the store attempting to pick it up the same day I received the text that my delivery was readyI have included screenshots of texts from TMOBILE regarding shipments, deliveries, and deadlines
Sincerely,*** ***

July 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 8, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms*** may have experiencedT-Mobile records indicate on December 12, 2016, the line ending in *** participated in T-Mobile’s Equipment Installment Plan (“EIP”) offering for a Samsung Galaxy SEdge for a down payment of $and 24-monthly payments of $On May 10, 2017, the line ending in *** participated in the EIP offering for a Samsung Galaxy SPlus with a down payment of $and 24-monthly payments of $
Newly activated individual postpaid T-Mobile accounts are billed by a system known as “bill current”This means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleFor instance, a customer’s billing cycle may run from the 1st of the month through the 30thThey will receive notice of their monthly recurring service and feature charges on or around the 2nd of the month, and those charges will be due on the 22ndIf during that billing cycle the customer had any usage charges, such as international calling or third-party downloads, the respective charges would be reflected on the next month’s billing statement, as we cannot predict those charges in advance
On May 19, 2017, the billing cycle was updated from a close date of the 13th to the 22ndPlease note that a prorated billing statement was generated in order to reflect the new close dateThe billing statement covering the dates of June 14, 2017, through June 22, 2017, included the prorated monthly access charges and applicable taxes for the line ending in *** and *** and the monthly EIP charges totaling $
T-Mobile records indicate the line ending in *** was cancelled on June 27, The billing statement for June 23, 2017, through July 22, 2017, included monthly access charges, applicable taxes and monthly EIP charges at $The billing statement also included the past due balance of $82.10, for a total of $
Upon speaking with Ms*** on July 11, 2017, as a courtesy the account was adjusted for the past due balance of $Additionally, an adjustment of $was applied to the account for the line ending in ***The account reflected an adjusted balance of $A payment was made in store on July 12, 2017, for $updating the balance to zero
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jessica G*** Executive Response

September 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & ***ern Washington Station Drive, SteDuPont, WA
Re: *** *** T-Mobile Account Holder: *** ** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding the above-referenced accountT-Mobile records confirm that Ms*** has been designated by *** ** *** *** as an authorized user on the account. T-Mobile regrets that Ms*** had concerns with the Signal Booster non-return fee and with the referral of the account to a third party collection agencyPlease note that the Signal Boosters are T-Mobile owned devices. However, if not returned upon cancelation of service, there is a $non-return fee that is assessed to the account. T-Mobile records indicate that we provided two Signal Boosters to *** ** *** *** on July 17, 2014. On April 19, 2017, the account was cancelled when the mobile voice lines of service were transferred to another service provider. Please be advised that when the account was cancelled, T-Mobile sent two return kits with separate tracking numbers to the address of record. After 30-days, T-Mobile records indicated that the Signal Boosters were not returned and a $non-return fee was charged to the account for each Signal Booster. After 60-days, if a customer does not return the equipment, the non-return fees are no longer eligible to be credited. T-Mobile records do not indicate that the Signal Boosters were returned within 60-days from the date of cancellation. Nevertheless, on July 6, 2017, T-Mobile issued a credit to the account in the amount of $for one Signal Booster that has been marked as returned. Please be advised that as of September 12, 2017, T-Mobile records do not indicate that we received the second Signal Booster On August 17, 2017, T-Mobile transferred the account to AmSher, a third party collection agency for the remaining balance of $for one Signal Booster. As stated in our Terms and Conditions, accounts that are referred to a third party collection agency may be charged a one-time collection fee. The amount of a collection fee is determined by the amount of the past due balance. On August 17, 2017, a collection fee in the amount of $was charged to the account, which brought the account balance to $ As a gesture of goodwill and in an effort to amicably resolve this matter, on August 31, 2017, T-Mobile issued a credit to the account in the amount of $for the non-return fee. In addition, T-Mobile instructed the third party collection agency to credit the collection fee of $93.75, which was credited to the account on September 1, 2017; the account remains closed with a zero balance. T-Mobile also instructed the collection agency to have any reporting to the credit bureaus that is associated with this account deleted. Please note that it may take up to three business days for the third party collection agency to update their records and it may take up to 90-days for the credit bureaus to update their records T-Mobile regrets any inconvenience to *** ** *** ***, and Ms***, and we also appreciated their business for the past three years. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

November 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 20, 2016, regarding the above-referenced accountT-Mobile records reflect that Mr*** purchased an Apple iPhone Plus 16GB handset on January 30, By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Mr*** participated in the Limited Warranty Exchange on November 17, Unfortunately, due to inventory issues, there is a current day backorder for this handsetHowever as a courtesy to Mr*** on November 22, T-Mobile was able to successfully place an exchange for a replacement Apple iPhone Plus 16GB, this device was shipped and is expected to be received within 4-business daysPlease be advised that T-Mobile provided Mr*** with a return label to return his damaged Apple iPhone Plus 16GB handset, would that device not be returned or is returned damaged, T-Mobile would place either a non-return fee or an out of warranty fee of $on Mr*** account which he agreed tooAgain, T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames G*** Executive Response

October 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
*** *** *** ***
*** *** *** ***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated October 18, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Ms*** regarding his accountRecords indicate that Ms*** requested services from T-Mobile on September 24, Upon activation, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus Rose Gold 128GB handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsMs*** agreed to a down payment of $plus tax and $monthly payments for monthsPlease note that at the time of purchase Ms*** paid $234.81, which included her down payment and tax
At the time of Ms***’s purchase of a new handset for use on the mobile number ending in ***, T-Mobile provided a return period which allowed Ms*** to use the equipment to see if it meets her needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase
Please be advised that T-Mobile is unable to cancel services unless a customer submits a requestRecords show that Ms*** never requested cancellation of service and therefore; her account continued to accrue charges
Please note that Ms***’s account was enrolled in AutoPayAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerAs Ms*** authorized AutoPay, T-Mobile was authorized to automatically deduct payments from the credit card/bank account provided
T-Mobile completed an investigation on August 4, 2017, and found that Ms*** returned her Apple iPhone Plus Rose Gold 128GB handset on October 25, Due to an inadvertent error, the handset did not register as being returnedPlease be advised that a refund was submitted on that day to reimburse Ms*** for all cost paid upfront for her device
T-Mobile records indicate that Ms***’s account was cancelled as of August 23, The final balance of $included monthly service charges, tax and fees
In efforts to amicably resolved Ms***’s concerns, T-Mobile has adjusted her account down to a zero balanceAdditionally, T-Mobile has also submitted a refund to Ms*** for the automatic payments that came out of her bank account during the time the account was in an active statusThis refund of $was submitted as of October 23, 2017, and was sent to Ms***’s physical addressMs*** should allow up to business days to receive the refundT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***